HOLY CROSS GERMANTOWN HOSPITAL Review

Get Information, Ratings, Surveys, and Compare HOLY CROSS GERMANTOWN HOSPITAL to other hospitals

Overall Hospital Rating: ; HCAPS approval: 61%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of HOLY CROSS GERMANTOWN HOSPITAL. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with HOLY CROSS GERMANTOWN HOSPITAL, Survey Analysis.)

In the briefest summary, HOLY CROSS GERMANTOWN HOSPITAL is one of the types of hospitals called Acute Care Hospitals. It is in GERMANTOWN, MD. Its five star rating is 2 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 210065. It does provide emergency services. There are 244 medical professionals and 133 doctor groups affiliated with the hospital. We do not have data on average costs for care provided at HOLY CROSS GERMANTOWN HOSPITAL.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 61% of the patients surveyed definitely recommended HOLY CROSS GERMANTOWN HOSPITAL, while only 12% did not recommend going to HOLY CROSS GERMANTOWN HOSPITAL.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for HOLY CROSS GERMANTOWN HOSPITAL

Address:

19801 OBSERVATION DRIVE
GERMANTOWN, MD 20876
(301) 557-6020
Click for Map

Medicare Provider Number:

210065

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for HOLY CROSS GERMANTOWN HOSPITAL

Overall Rating:



The Overall Hospital Quality Star Rating for HOLY CROSS GERMANTOWN HOSPITAL summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for HOLY CROSS GERMANTOWN HOSPITAL to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 65 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 10 %
Patients who reported that their nurses "Usually" communicated well 25 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 71 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 10 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 19 %
Patients who reported that their nurses "Always" listened carefully to them 63 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 10 %
Patients who reported that their nurses "Usually" listened carefully to them 27 %
Patients who reported that their nurses "Always" explained things in a way they could understand 62 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 10 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 28 %
Patients who reported that their doctors "Always" communicated well 71 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 7 %
Patients who reported that their doctors "Usually" communicated well 22 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 78 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 17 %
Patients who reported that their doctors "Always" listened carefully to them 70 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 8 %
Patients who reported that their doctors "Usually" listened carefully to them 22 %
Patients who reported that their doctors "Always" explained things in a way they could understand 65 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 8 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 27 %
Patients who reported that they "Always" received help as soon as they wanted 49 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 19 %
Patients who reported that they "Usually" received help as soon as they wanted 32 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 50 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 20 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 30 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 46 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 19 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 35 %
Patients who reported that staff "Always" explained about medicines before giving it to them 49 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 26 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 25 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 61 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 12 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 27 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 37 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 40 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 21 %
Patients who reported that YES, they were given information about what to do during their recovery at home 79 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 21 %
Patients who reported that YES, they did discuss whether they would need help after discharge 79 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 21 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 79 %
Patients who "Agree" they understood their care when they left the hospital 59 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 10 %
Patients who "Strongly Agree" they understood their care when they left the hospital 31 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 69 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 12 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 19 %
Patients who "Agree" that they understood their responsiblities in managing their health 61 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 10 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 29 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 50 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 8 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 42 %
Patients who reported that their room and bathroom were "Always" clean 65 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 15 %
Patients who reported that their room and bathroom were "Usually" clean 20 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 50 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 13 %
Patients who reported that the area around their room was "Usually" quiet at night 37 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 15 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 27 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 58 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 12 %
Patients who reported YES, they would definitely recommend the hospital 61 %
Patients who reported YES, they would probably recommend the hospital 27 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of HOLY CROSS GERMANTOWN HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the HOLY CROSS GERMANTOWN HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for HOLY CROSS GERMANTOWN HOSPITAL: Not Available

We do not have detailed cost analysis for HOLY CROSS GERMANTOWN HOSPITAL.

Infection Rates at HOLY CROSS GERMANTOWN HOSPITAL

These measures show how often patients at HOLY CROSS GERMANTOWN HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit -- / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.53 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 2,461.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 1.96 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 0.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.43 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 2.57 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 4,342.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 4.31 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 5.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 1.16 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.22 / Same
SSI - Colon Surgery: Upper Confidence Limit 4.28 / Same
SSI - Colon Surgery: Number of Procedures 60.00 / Same
SSI - Colon Surgery: Predicted Cases 1.55 / Same
SSI - Colon Surgery: Observed Cases 2.00 / Same
SSI - Colon Surgery 1.29 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures 12.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases 0.11 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit -- / Same
MRSA Bacteremia: Upper Confidence Limit 2.32 / Same
MRSA Bacteremia: Patient Days 33,270.00 / Same
MRSA Bacteremia: Predicted Cases 1.29 / Same
MRSA Bacteremia: Observed Cases 0.00 / Same
MRSA Bacteremia 0.00 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.31 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit 1.27 / Same
Clostridium Difficile (C.Diff): Patient Days 28,637.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases 12.00 / Same
Clostridium Difficile (C.Diff): Observed Cases 8.00 / Same
Clostridium Difficile (C.Diff) 0.67 / Same

How HOLY CROSS GERMANTOWN HOSPITAL Compares to Other Similar Facilities

This is how HOLY CROSS GERMANTOWN HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in GERMANTOWN, MD

Worst Hospitals in GERMANTOWN, MD

Percentages of Complications and Deaths at HOLY CROSS GERMANTOWN HOSPITAL

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients NA Not Enough Data
Death rate for heart attack patients NA Not Enough Data
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 8.5% SAME
Death rate for heart failure patients 15% SAME
Death rate for pneumonia patients 19.2% SAME
Death rate for stroke patients 15% SAME
Pressure ulcer rate 0.6% SAME
Death rate among surgical inpatients with serious treatable complications 170.29% SAME
Iatrogenic pneumothorax rate 0.23% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.3% SAME
Postoperative acute kidney injury requiring dialysis rate 1.99% SAME
Postoperative respiratory failure rate 9.61% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.38% SAME
Postoperative sepsis rate 4.68% SAME
Postoperative wound dehiscence rate 1.94% SAME
Abdominopelvic accidental puncture or laceration rate 0.95% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1% SAME

Skilled Nursing Facilities Near HOLY CROSS GERMANTOWN HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near HOLY CROSS GERMANTOWN HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Goodwin House Bailey's Crossroads 5:
Bedford Court Healthcare Cent. 5:
Maplewood Park Place 5:
August Healthcare at Iliff 5:
Tuckerman Rehabilitation and Healthcare Center 5:
Sacred Heart Home Inc 5:
Goodwin House Alexandria 5:
Brooke Grove Rehab. and Nsg Ctr 5:
Arleigh Burke Pavilion 5:
Buckingham's Choice 5:
Complete Care at Springbrook 5:
Sterling Care Hillhaven 5:
Wilson Health Care Center 5:
Lisner Louise Dickson Hurthome 5:
Riderwood Village 5:
Future Care Capital Region 5:
Montcare at Potomac 5:
Heritage Hall-Leesburg 5:
Friends Nursing Home 5:
Lorien Health Systems - Columbia 5:
Residences at Vantage Point 5:
Forest Hills of Dc 5:
Jeanne Jugan Residence 5:
Doctors Community Rehabilitation and Patient Care 5:
Montgomery Village Care Center 5:
Villa Rosa Nursing and Rehabilitation, LLC 5:
Johnson Cntr/falcons Landing 5:
Ingleside at King Farm 5:
The Lutheran Village at Miller's Grant 5:
Sibley Mem Hosp Renaissance 5:
The Hsc Pediatric Skilled Nursing Facility 5:
Hebrew Home of Greater Washington 5:
Ascension Living Carroll Manor 4:
Potomac Valley Rehabilitation and Healthcare 4:
Sterling Care Rockville Nursing 4:
Layhill Nursing and Rehabilitation Center 4:
Ingleside at Rock Creek 4:
Autumn Lake Healthcare at Oak Manor 4:
Sterling Care at South Mountain 4:
Knollwood Hsc 4:
Sligo Creek Healthcare 4:
Montcare at Bethesda 4:
Homewood at Crumland Farms 4:
Dulles Health and Rehab Center 4:
Stoddard Baptist Nursing Home 4:
Ashby Ponds Inc 4:
The Jefferson 4:
Montcare at Wheaton 4:
Autumn Lake Healthcare at Silver Spring 3:
The Village at Rockville 3:
Autumn Lake Healthcare at Cherry Lane 3:
Crescent Cities Nursing and Rehabilitation Center 3:
Alexandria Rehabilitation and Healthcare Center 3:
Unique Rehabilitation and Health Center LLC 3:
Althea Woodland Nursing Home 3:
Autumn Lake Healthcare at Chevy Chase 3:
Encore at Turf Valley 3:
Future Care Old Court 3:
Fairhaven 3:
Lorien Health Systems Mt Airy 3:
Regency Care of Silver Spring, LLC 3:
The Virginian 3:
Sterling Care Bethesda 3:
Potomac Falls Health and Rehab Center 3:
Serenity Rehabilitation and Health Center LLC 3:
Largo Nursing and Rehabiliation Center 2:
Complete Care at Wheaton 2:
Fairfax Rehabilitation and Nursing Center 2:
Complete Care at Hyattsville 2:
Fairland Center 2:
Autumn Lake Healthcare at Patuxent River 2:
Bridgepoint Subacute and Rehab Capitol Hill 2:
Collingswood Rehabilitation and Healthcare Center 2:
Bel Pre Healthcare Center 2:
Annandale Healthcare Center 2:
Cherrydale Health and Rehabilitation Center 2:
Autumn Lake Healthcare at Ballenger Creek 2:
Deanwood Rehabilitation and Wellness Center 2:
White Oak Rehabilitation and Nursing Center 2:
Loudoun Rehabilitation and Nursing Center 2:
Carriage Hill Bethesda 2:
Northampton Manor Nursing and Rehabilitation Cente 2:
Inspire Rehabilitation and Health Center LLC 2:
Citizens Care and Rehabilitation Center of Frederi 2:
Frederick Health and Rehabilitation Center 2:
Chapel Hill Nursing Center 2:
Washington Ctr For Aging Svcs 2:
Autumn Lake Healthcare at Glade Valley 2:
Fair Oaks Health and Rehabilitation 2:
Kensington Healthcare Center 2:
Forestville Healthcare Center 2:
Shady Grove Nursing and Rehabilitation Center 1:
Regency Care of Arlington, LLC 1:
Fox Chase Healthcare 1:
Ellicott City Healthcare Center 1:
Bridgepoint Sub-Acute and Rehab National Harborside 1:
Adelphi Nursing and Rehabilitation Center 1:
Capitol City Rehab and Healthcare Center 1:
Patapsco Healthcare 1:
Autumn Lake Healthcare at Birch Manor 1:

Medical Groups Affiliated with HOLY CROSS GERMANTOWN HOSPITAL

There are 244 doctors and 133 medical groups that are affiliated with HOLY CROSS GERMANTOWN HOSPITAL.

Affiliated Doctor Groups


The list of medical professionals associated with HOLY CROSS GERMANTOWN HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with HOLY CROSS GERMANTOWN HOSPITAL.

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