WILKES-BARRE GENERAL HOSPITAL Review

Get Information, Ratings, Surveys, and Compare WILKES-BARRE GENERAL HOSPITAL to other hospitals

Overall Hospital Rating: ; HCAPS approval: 48%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of WILKES-BARRE GENERAL HOSPITAL. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with WILKES-BARRE GENERAL HOSPITAL, Survey Analysis.)

In the briefest summary, WILKES-BARRE GENERAL HOSPITAL is one of the types of hospitals called Acute Care Hospitals. It is in WILKES-BARRE, PA. Its five star rating is 1 . Its type of ownership is Proprietary. The facility's Medicare ID is 390137. It does provide emergency services. There are 588 medical professionals and 193 doctor groups affiliated with the hospital. On average at WILKES-BARRE GENERAL HOSPITAL, emergency patients were charged $28,079. This is higher than the state average of $25,156. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, only 48% of the patients surveyed definitely recommended WILKES-BARRE GENERAL HOSPITAL, while 14% did not recommend going to WILKES-BARRE GENERAL HOSPITAL.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for WILKES-BARRE GENERAL HOSPITAL

Address:

575 NORTH RIVER STREET
WILKES-BARRE, PA 18764
(570) 829-8111
Click for Map

Medicare Provider Number:

390137

Type:

Acute Care Hospitals

Ownership:

Proprietary

Overall Hospital Quality Star Rating for WILKES-BARRE GENERAL HOSPITAL

Overall Rating:



The Overall Hospital Quality Star Rating for WILKES-BARRE GENERAL HOSPITAL summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for WILKES-BARRE GENERAL HOSPITAL to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 72 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 9 %
Patients who reported that their nurses "Usually" communicated well 19 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 79 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 6 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 15 %
Patients who reported that their nurses "Always" listened carefully to them 69 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 10 %
Patients who reported that their nurses "Usually" listened carefully to them 21 %
Patients who reported that their nurses "Always" explained things in a way they could understand 68 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 11 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 21 %
Patients who reported that their doctors "Always" communicated well 74 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 7 %
Patients who reported that their doctors "Usually" communicated well 19 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 81 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 15 %
Patients who reported that their doctors "Always" listened carefully to them 72 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 8 %
Patients who reported that their doctors "Usually" listened carefully to them 20 %
Patients who reported that their doctors "Always" explained things in a way they could understand 70 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 8 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 22 %
Patients who reported that they "Always" received help as soon as they wanted 53 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 19 %
Patients who reported that they "Usually" received help as soon as they wanted 28 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 49 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 19 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 32 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 56 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 19 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 25 %
Patients who reported that staff "Always" explained about medicines before giving it to them 51 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 29 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 20 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 63 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 16 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 21 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 39 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 41 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 20 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 16 %
Patients who reported that YES, they were given information about what to do during their recovery at home 84 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 17 %
Patients who reported that YES, they did discuss whether they would need help after discharge 83 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 15 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 85 %
Patients who "Agree" they understood their care when they left the hospital 51 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 9 %
Patients who "Strongly Agree" they understood their care when they left the hospital 40 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 55 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 12 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 33 %
Patients who "Agree" that they understood their responsiblities in managing their health 52 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 40 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 45 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 8 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 47 %
Patients who reported that their room and bathroom were "Always" clean 61 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 17 %
Patients who reported that their room and bathroom were "Usually" clean 22 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 47 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 19 %
Patients who reported that the area around their room was "Usually" quiet at night 34 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 22 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 27 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 51 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 14 %
Patients who reported YES, they would definitely recommend the hospital 48 %
Patients who reported YES, they would probably recommend the hospital 38 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of WILKES-BARRE GENERAL HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the WILKES-BARRE GENERAL HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for WILKES-BARRE GENERAL HOSPITAL: Not Available

Detailed table for spending and period for patients at WILKES-BARRE GENERAL HOSPITAL:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $18
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $62
Outpatient (1 to 3 days Prior to Index Hospital Admission) $101
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $20
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $6
Carrier (1 to 3 days Prior to Index Hospital Admission) $723
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $10,497
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $18
Carrier (During Index Hospital Admission) $1,657
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $932
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $96
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $6,904
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $629
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $4,635
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $92
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,689
Total (Complete Episode) $28,079

Infection Rates at WILKES-BARRE GENERAL HOSPITAL

These measures show how often patients at WILKES-BARRE GENERAL HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.49 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 3.71 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 2,393.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 2.60 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 4.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 1.54 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.25 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 1.50 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 5,163.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 7.40 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 5.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.68 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.34 / Same
SSI - Colon Surgery: Upper Confidence Limit 2.60 / Same
SSI - Colon Surgery: Number of Procedures 143.00 / Same
SSI - Colon Surgery: Predicted Cases 3.72 / Same
SSI - Colon Surgery: Observed Cases 4.00 / Same
SSI - Colon Surgery 1.08 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures 24.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases 0.21 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit 0.02 / Same
MRSA Bacteremia: Upper Confidence Limit 1.45 / Same
MRSA Bacteremia: Patient Days 41,354.00 / Same
MRSA Bacteremia: Predicted Cases 3.41 / Same
MRSA Bacteremia: Observed Cases 1.00 / Same
MRSA Bacteremia 0.29 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.33 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit 1.02 / Same
Clostridium Difficile (C.Diff): Patient Days 40,457.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases 19.97 / Same
Clostridium Difficile (C.Diff): Observed Cases 12.00 / Same
Clostridium Difficile (C.Diff) 0.60 / Same

How WILKES-BARRE GENERAL HOSPITAL Compares to Other Similar Facilities

This is how WILKES-BARRE GENERAL HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in WILKES-BARRE, PA

Worst Hospitals in WILKES-BARRE, PA

Percentages of Complications and Deaths at WILKES-BARRE GENERAL HOSPITAL

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 4% SAME
Death rate for heart attack patients 13.2% SAME
Death rate for CABG surgery patients 3% SAME
Death rate for COPD patients 14.3% Worse
Death rate for heart failure patients 12.2% SAME
Death rate for pneumonia patients 20.7% SAME
Death rate for stroke patients 16.7% SAME
Pressure ulcer rate 0.59% SAME
Death rate among surgical inpatients with serious treatable complications 194.99% SAME
Iatrogenic pneumothorax rate 0.35% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.66% SAME
Postoperative acute kidney injury requiring dialysis rate 1.26% SAME
Postoperative respiratory failure rate 10.36% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 4.99% SAME
Postoperative sepsis rate 5.01% SAME
Postoperative wound dehiscence rate 1.68% SAME
Abdominopelvic accidental puncture or laceration rate 0.68% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.08% SAME

Skilled Nursing Facilities Near WILKES-BARRE GENERAL HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near WILKES-BARRE GENERAL HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Heinz Transitional Rehabilitation Unit 5:
Gino J Merli Veterans Center 5:
Allied Services Meade Street Skilled Nursing 4:
Saint Mary's Villa Nursing Hom 4:
Allied Services Transitional Rehab Unit 4:
Mid-Valley Health Care Center 4:
Smith Health Care Ltd 3:
Meadows Nursing and Rehabilitation Center 3:
Linwood Nursing and Rehabilitation Center 3:
Elan Skilled Nursing and Rehab, A Jewish Senior Li 3:
Green Ridge Care Center 3:
Carbondale Nursing and Rehabilitation Center 3:
Brookmont Healthcare and Rehabilitation Center 2:
The Pavilion at St Luke Village 2:
Mountain City Nursing and Rehabilitation Center 2:
Mountain Top Rehabilitation and Healthcare Center 2:
Allied Services Center City Skilled Nursing 2:
The Gardens at Wyoming Valley 2:
Riverstreet Manor 2:
The Gardens at East Mountain 2:
Third Avenue Health and Rehab Center 2:
Maple Ridge Rehabilitation and Healthcare Center 2:
Wesley Village 2:
Highland Manor Rehabilitation and Nursing Center 2:
Scranton Health Care Center 2:
Dunmore Health Care Center 2:
Marywood Heights 2:
Allied Services Skilled Nursing Center 2:
Aventura at Creekside 2:
Forest Hills Rehabilitation and Healthcare Center 1:
Manor at St Luke Village,the 1:
Kadima Rehabilitation and Nursing at Luzerne 1:
Birchwood Rehabilitation and Healthcare Center 1:
Lakewood Rehabilitation and Healthcare Center 1:
Bonham Nursing and Rehabilitation Center 1:
Hampton House Rehabilitation and Nursing Center 1:
River View Nursing and Rehabilitation Center 1:
Kadima Rehabilitation and Nursing at Lakeside 1:
Mountain View Care and Rehabilitation Center 1:
Oak Ridge Rehabilitation and Healthcare Center 1:
The Gardens at Scranton 1:
Abington Manor 1:
Aventura at Terrace View 1:
The Gardens at Tunkhannock 1:
Wayne Woodlands Manor 1:
Glen Brook Rehabilitation and Healthcare Center No Data
Kingston Rehabilitation and Nursing Center No Data

Medical Groups Affiliated with WILKES-BARRE GENERAL HOSPITAL

There are 588 doctors and 193 medical groups that are affiliated with WILKES-BARRE GENERAL HOSPITAL.

Affiliated Doctor Groups


The list of medical professionals associated with WILKES-BARRE GENERAL HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with WILKES-BARRE GENERAL HOSPITAL.