WHITE PLAINS HOSPITAL CENTER Review

Get Information, Ratings, Surveys, and Compare WHITE PLAINS HOSPITAL CENTER to other hospitals

Overall Hospital Rating: ; HCAPS approval: 78%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of WHITE PLAINS HOSPITAL CENTER. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with WHITE PLAINS HOSPITAL CENTER, Survey Analysis.)

In the briefest summary, WHITE PLAINS HOSPITAL CENTER is one of the types of hospitals called Acute Care Hospitals. It is in WHITE PLAINS, NY. Its five star rating is 5 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 330304. It does provide emergency services. There are 813 medical professionals and 164 doctor groups affiliated with the hospital. On average at WHITE PLAINS HOSPITAL CENTER, emergency patients were charged $26,093. This is lower than the state average of $26,475. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 78% of the patients surveyed definitely recommended WHITE PLAINS HOSPITAL CENTER, while only 4% did not recommend going to WHITE PLAINS HOSPITAL CENTER.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for WHITE PLAINS HOSPITAL CENTER

Address:

41 EAST POST R0AD
WHITE PLAINS, NY 10601
(914) 681-0600
Click for Map

Medicare Provider Number:

330304

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for WHITE PLAINS HOSPITAL CENTER

Overall Rating:



The Overall Hospital Quality Star Rating for WHITE PLAINS HOSPITAL CENTER summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for WHITE PLAINS HOSPITAL CENTER to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 81 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 4 %
Patients who reported that their nurses "Usually" communicated well 15 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 87 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 10 %
Patients who reported that their nurses "Always" listened carefully to them 78 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 5 %
Patients who reported that their nurses "Usually" listened carefully to them 17 %
Patients who reported that their nurses "Always" explained things in a way they could understand 76 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 18 %
Patients who reported that their doctors "Always" communicated well 80 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 5 %
Patients who reported that their doctors "Usually" communicated well 15 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 87 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 9 %
Patients who reported that their doctors "Always" listened carefully to them 78 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 6 %
Patients who reported that their doctors "Usually" listened carefully to them 16 %
Patients who reported that their doctors "Always" explained things in a way they could understand 76 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 18 %
Patients who reported that they "Always" received help as soon as they wanted 60 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 13 %
Patients who reported that they "Usually" received help as soon as they wanted 27 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 58 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 11 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 31 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 63 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 14 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 23 %
Patients who reported that staff "Always" explained about medicines before giving it to them 58 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 22 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 20 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 73 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 10 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 44 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 35 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 15 %
Patients who reported that YES, they were given information about what to do during their recovery at home 85 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 17 %
Patients who reported that YES, they did discuss whether they would need help after discharge 83 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 86 %
Patients who "Agree" they understood their care when they left the hospital 43 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 5 %
Patients who "Strongly Agree" they understood their care when they left the hospital 52 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 49 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 7 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 44 %
Patients who "Agree" that they understood their responsiblities in managing their health 45 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 51 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 35 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 60 %
Patients who reported that their room and bathroom were "Always" clean 79 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 6 %
Patients who reported that their room and bathroom were "Usually" clean 15 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 48 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 18 %
Patients who reported that the area around their room was "Usually" quiet at night 34 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 7 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 19 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 74 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 4 %
Patients who reported YES, they would definitely recommend the hospital 78 %
Patients who reported YES, they would probably recommend the hospital 18 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of WHITE PLAINS HOSPITAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the WHITE PLAINS HOSPITAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for WHITE PLAINS HOSPITAL CENTER: Not Available

Detailed table for spending and period for patients at WHITE PLAINS HOSPITAL CENTER:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $13
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $58
Outpatient (1 to 3 days Prior to Index Hospital Admission) $56
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $16
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $5
Carrier (1 to 3 days Prior to Index Hospital Admission) $579
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $11,620
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $12
Carrier (During Index Hospital Admission) $1,480
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $796
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $123
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $4,366
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,033
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $4,320
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $81
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,536
Total (Complete Episode) $26,093

Infection Rates at WHITE PLAINS HOSPITAL CENTER

These measures show how often patients at WHITE PLAINS HOSPITAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.09 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.67 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 4,992.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 3.95 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 2.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.51 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.01 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.77 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 7,794.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 6.45 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 1.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.16 / Better
SSI - Colon Surgery: Lower Confidence Limit 0.05 / Better
SSI - Colon Surgery: Upper Confidence Limit 0.99 / Better
SSI - Colon Surgery: Number of Procedures 274.00 / Better
SSI - Colon Surgery: Predicted Cases 6.66 / Better
SSI - Colon Surgery: Observed Cases 2.00 / Better
SSI - Colon Surgery 0.30 / Better
SSI - Abdominal Hysterectomy: Lower Confidence Limit -- / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 1.47 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 293.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 2.04 / Same
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Same
SSI - Abdominal Hysterectomy 0.00 / Same
MRSA Bacteremia: Lower Confidence Limit 0.08 / Same
MRSA Bacteremia: Upper Confidence Limit 1.57 / Same
MRSA Bacteremia: Patient Days 102,054.00 / Same
MRSA Bacteremia: Predicted Cases 4.21 / Same
MRSA Bacteremia: Observed Cases 2.00 / Same
MRSA Bacteremia 0.48 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.10 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.33 / Better
Clostridium Difficile (C.Diff): Patient Days 95,152.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 58.16 / Better
Clostridium Difficile (C.Diff): Observed Cases 11.00 / Better
Clostridium Difficile (C.Diff) 0.19 / Better

How WHITE PLAINS HOSPITAL CENTER Compares to Other Similar Facilities

This is how WHITE PLAINS HOSPITAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in WHITE PLAINS, NY

Worst Hospitals in WHITE PLAINS, NY

Percentages of Complications and Deaths at WHITE PLAINS HOSPITAL CENTER

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 2.3% SAME
Death rate for heart attack patients 11.5% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 9.1% SAME
Death rate for heart failure patients 9.1% Better
Death rate for pneumonia patients 15.2% Better
Death rate for stroke patients 11.6% SAME
Pressure ulcer rate 0.29% SAME
Death rate among surgical inpatients with serious treatable complications 153.57% SAME
Iatrogenic pneumothorax rate 0.19% SAME
In-hospital fall with hip fracture rate 0.08% SAME
Postoperative hemorrhage or hematoma rate 1.8% SAME
Postoperative acute kidney injury requiring dialysis rate 1.32% SAME
Postoperative respiratory failure rate 7.94% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.23% SAME
Postoperative sepsis rate 4.98% SAME
Postoperative wound dehiscence rate 1.64% SAME
Abdominopelvic accidental puncture or laceration rate 1.11% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.83% SAME

Skilled Nursing Facilities Near WHITE PLAINS HOSPITAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near WHITE PLAINS HOSPITAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Gold Crest Care Center 5:
Northwell Health Stern Family Center For Rehab 5:
Emerson Health Care Center 5:
Margaret Tietz Center For Nursing Care Inc 5:
N Y S Veterans Home In N Y C 5:
New York Center For Rehabilitation and Nursing 5:
Cliffside Rehab and Residential Health Care Center 5:
Helen Hayes Hospital T C U 5:
St Marys Center Inc 5:
Split Rock Rehabilition and Health Care Center 5:
New Gouverneur Hospital S N F 5:
Jewish Home at Rockleigh 5:
N J Veterans Mem Home Paramus 5:
Excel Care at Wayne 5:
Dumont Center For Rehabilitation and Nursing Care 5:
The Actors Fund Home 5:
Barnert Subacute Rehabilitation Center, LLC 5:
Forest View Center For Rehabilitation and Nursing 5:
Family of Caring Healthcare at Tenafly, LLC 5:
Careone at Teaneck 5:
The Knolls 5:
Jamaica Hospital Nursing Home Co Inc 5:
The Steven and Alexandra Cohen Ped L T C Pavilion 5:
Huntington Hills Ctr For Health and Rehabilitation 5:
Epic Rehabilitation and Nursing at White Plains 5:
Upper East Side Rehabilitation and Nursing Center 5:
Berkshire Nursing and Rehabilitation Center 5:
St Marys Hospital For Children 5:
Townhouse Center For Rehabilitation and Nursing 5:
The Amsterdam at Harborside 5:
Careone at Ridgewood Avenue 5:
Waterview Hills Rehabilitation and Nursing Center 5:
Massapequa Center Rehabilitation and Nursing 5:
North Westchester Restorative Therapy and Nrsg Crt 5:
New East Side Nursing Home 5:
Arbor Glen Center 5:
Complete Care at Prospect Heights LLC 5:
Job Haines Home For Aged People 5:
Union Plaza Care Center 5:
Ridge Crest at Meadow Ridge 5:
Jamaica Hospital Medical Center T C U 5:
Family of Caring Healthcare at Montclair 5:
Silvercrest 5:
Northern Metropolitan Res Health Care Facility Inc 5:
Kendal On Hudson 5:
The Villa at Stamford 5:
Windsor Park Rehab and Nursing Center 5:
Edgehill Health Center 5:
Glen Cove Center For Nursing and Rehabilitation 5:
Sunshine Children's Home and Rehab Center 5:
Hoboken University Medical Center Tcu 5:
Eastchester Rehabilitation and Health Care Center 5:
Queen of Peace Residence 5:
Atrium Post Acute Care of Park Ridge 5:
Bainbridge Nursing and Rehabilitation Center 5:
Careone at Valley 5:
Belair Care Center Inc 5:
Lower West Side Rehab and Nursing Center 5:
North Shore - L I J Orzac Ctr For Rehabilitation 5:
Alaris Health at St Mary's 5:
Helen Hayes Hospital R H C F 5:
Elizabeth Seton Children's Center 5:
Doctors Subacute Healthcare, LLC 5:
White House Healthcare and Rehabilitation Center 5:
Methodist Home For Nursing and Rehabilitation 5:
United Hebrew Geriatric Center 5:
Waveny Care Center 5:
Henry J Carter Skilled Nursing Facility 5:
Northern Westchester Hospital T C U 5:
Woodcliff Lake Health and Rehabilitation Center 5:
The Enclave at Rye Rehab and Nursing Ctr 5:
University Center For Rehabilitation and Nursing 5:
Parker Jewish Institute For Health Care and Rehab 5:
Family of Caring Healthcare at Ridgewood 4:
Coler Rehabilitation and Nursing Care Center 4:
Brookhaven Health Care Center 4:
Fort Tryon Center For Rehabilitation and Nursing 4:
Alaris Health at Kearny 4:
Carillon Nursing and Rehabilitation Center 4:
Broadway House For Continuing 4:
Concourse Rehabilitation and Nursing Center Inc 4:
Little Neck Care Center 4:
Bronx Gardens Rehabilitation and Nursing Center 4:
Hillside Manor Rehab and Extended Care Center 4:
Maple Glen Center 4:
Chapin Home For The Aging 4:
Adira at Riverside Rehabilitation and Nursing 4:
Dellridge Health and Rehabilitation Center 4:
Careone at Cresskill 4:
Dry Harbor Nursing Home 4:
Peace Care St Ann's 4:
Atlas Rehabilitation and Healthcare at Maywood 4:
Alaris Health at The Chateau 4:
Bronx Center For Rehabilitation and Health Care 4:
Throgs Neck Extended Care Facility 4:
Forest Hills Care Center 4:
The Pavilion at Queens For Rehabilitation and Nrsing 4:
Highfield Gardens Care Center of Great Neck 4:
Park Crescent Healthcare and Rehabilitation Center 4:
Bayberry Nursing Home 4:

Medical Groups Affiliated with WHITE PLAINS HOSPITAL CENTER

There are 813 doctors and 164 medical groups that are affiliated with WHITE PLAINS HOSPITAL CENTER.

Affiliated Doctor Groups


The list of medical professionals associated with WHITE PLAINS HOSPITAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with WHITE PLAINS HOSPITAL CENTER.