HACKENSACK UNIVERSITY MEDICAL CENTER Review

Get Information, Ratings, Surveys, and Compare HACKENSACK UNIVERSITY MEDICAL CENTER to other hospitals

Overall Hospital Rating: ; HCAPS approval: 68%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of HACKENSACK UNIVERSITY MEDICAL CENTER. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with HACKENSACK UNIVERSITY MEDICAL CENTER, Survey Analysis.)

In the briefest summary, HACKENSACK UNIVERSITY MEDICAL CENTER is one of the types of hospitals called Acute Care Hospitals. It is in HACKENSACK, NJ. Its five star rating is 5 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 310001. It does provide emergency services. There are 1,212 medical professionals and 236 doctor groups affiliated with the hospital. On average at HACKENSACK UNIVERSITY MEDICAL CENTER, emergency patients were charged $32,105. This is higher than the state average of $26,911. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 68% of the patients surveyed definitely recommended HACKENSACK UNIVERSITY MEDICAL CENTER, while only 9% did not recommend going to HACKENSACK UNIVERSITY MEDICAL CENTER.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for HACKENSACK UNIVERSITY MEDICAL CENTER

Address:

30 PROSPECT AVE
HACKENSACK, NJ 07601
(551) 996-2000
Click for Map

Medicare Provider Number:

310001

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for HACKENSACK UNIVERSITY MEDICAL CENTER

Overall Rating:



The Overall Hospital Quality Star Rating for HACKENSACK UNIVERSITY MEDICAL CENTER summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for HACKENSACK UNIVERSITY MEDICAL CENTER to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 74 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 7 %
Patients who reported that their nurses "Usually" communicated well 19 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 80 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 15 %
Patients who reported that their nurses "Always" listened carefully to them 70 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 8 %
Patients who reported that their nurses "Usually" listened carefully to them 22 %
Patients who reported that their nurses "Always" explained things in a way they could understand 71 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 9 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 20 %
Patients who reported that their doctors "Always" communicated well 75 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 6 %
Patients who reported that their doctors "Usually" communicated well 19 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 82 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 14 %
Patients who reported that their doctors "Always" listened carefully to them 74 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 7 %
Patients who reported that their doctors "Usually" listened carefully to them 19 %
Patients who reported that their doctors "Always" explained things in a way they could understand 70 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 8 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 22 %
Patients who reported that they "Always" received help as soon as they wanted 52 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 18 %
Patients who reported that they "Usually" received help as soon as they wanted 30 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 51 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 18 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 31 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 54 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 18 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 28 %
Patients who reported that staff "Always" explained about medicines before giving it to them 56 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 26 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 18 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 71 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 13 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 41 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 39 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 20 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 16 %
Patients who reported that YES, they were given information about what to do during their recovery at home 84 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 19 %
Patients who reported that YES, they did discuss whether they would need help after discharge 81 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 86 %
Patients who "Agree" they understood their care when they left the hospital 45 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 8 %
Patients who "Strongly Agree" they understood their care when they left the hospital 47 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 50 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 10 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 40 %
Patients who "Agree" that they understood their responsiblities in managing their health 46 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 7 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 47 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 38 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 56 %
Patients who reported that their room and bathroom were "Always" clean 65 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 13 %
Patients who reported that their room and bathroom were "Usually" clean 22 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 44 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 23 %
Patients who reported that the area around their room was "Usually" quiet at night 33 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 13 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 22 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 65 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 9 %
Patients who reported YES, they would definitely recommend the hospital 68 %
Patients who reported YES, they would probably recommend the hospital 23 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of HACKENSACK UNIVERSITY MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the HACKENSACK UNIVERSITY MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for HACKENSACK UNIVERSITY MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at HACKENSACK UNIVERSITY MEDICAL CENTER:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $14
Hospice (1 to 3 days Prior to Index Hospital Admission) $1
Inpatient (1 to 3 days Prior to Index Hospital Admission) $35
Outpatient (1 to 3 days Prior to Index Hospital Admission) $252
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $17
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $15
Carrier (1 to 3 days Prior to Index Hospital Admission) $561
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $14,203
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $33
Carrier (During Index Hospital Admission) $2,294
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $887
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $103
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $4,768
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,612
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $4,975
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $180
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $2,155
Total (Complete Episode) $32,105

Infection Rates at HACKENSACK UNIVERSITY MEDICAL CENTER

These measures show how often patients at HACKENSACK UNIVERSITY MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.26 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 0.85 / Better
Central Line Associated Bloodstream Infection: Number of Device Days 19,799.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 22.43 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 11.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.49 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.18 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.69 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 16,985.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 24.07 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 9.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.37 / Better
SSI - Colon Surgery: Lower Confidence Limit 1.02 / Worse
SSI - Colon Surgery: Upper Confidence Limit 2.65 / Worse
SSI - Colon Surgery: Number of Procedures 379.00 / Worse
SSI - Colon Surgery: Predicted Cases 10.07 / Worse
SSI - Colon Surgery: Observed Cases 17.00 / Worse
SSI - Colon Surgery 1.69 / Worse
SSI - Abdominal Hysterectomy: Lower Confidence Limit 0.01 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 1.41 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 426.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 3.51 / Same
SSI - Abdominal Hysterectomy: Observed Cases 1.00 / Same
SSI - Abdominal Hysterectomy 0.29 / Same
MRSA Bacteremia: Lower Confidence Limit 0.44 / Same
MRSA Bacteremia: Upper Confidence Limit 1.39 / Same
MRSA Bacteremia: Patient Days 230,751.00 / Same
MRSA Bacteremia: Predicted Cases 14.63 / Same
MRSA Bacteremia: Observed Cases 12.00 / Same
MRSA Bacteremia 0.82 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.30 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.55 / Better
Clostridium Difficile (C.Diff): Patient Days 206,529.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 106.87 / Better
Clostridium Difficile (C.Diff): Observed Cases 44.00 / Better
Clostridium Difficile (C.Diff) 0.41 / Better

How HACKENSACK UNIVERSITY MEDICAL CENTER Compares to Other Similar Facilities

This is how HACKENSACK UNIVERSITY MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in HACKENSACK, NJ

Worst Hospitals in HACKENSACK, NJ

Percentages of Complications and Deaths at HACKENSACK UNIVERSITY MEDICAL CENTER

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 2.4% SAME
Death rate for heart attack patients 10.4% SAME
Death rate for CABG surgery patients 1.9% SAME
Death rate for COPD patients 7.1% SAME
Death rate for heart failure patients 9.6% Better
Death rate for pneumonia patients 13.8% Better
Death rate for stroke patients 10.6% Better
Pressure ulcer rate 0.18% Better
Death rate among surgical inpatients with serious treatable complications 148.43% SAME
Iatrogenic pneumothorax rate 0.17% SAME
In-hospital fall with hip fracture rate 0.08% SAME
Postoperative hemorrhage or hematoma rate 1.66% SAME
Postoperative acute kidney injury requiring dialysis rate 1.06% SAME
Postoperative respiratory failure rate 7.45% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 2.6% SAME
Postoperative sepsis rate 4.77% SAME
Postoperative wound dehiscence rate 2.09% SAME
Abdominopelvic accidental puncture or laceration rate 0.81% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.73% Better

Skilled Nursing Facilities Near HACKENSACK UNIVERSITY MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near HACKENSACK UNIVERSITY MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Careone at Somerset Valley 5:
Childrens Specialized Hospital Mountainside 5:
Hartwyck at Oak Tree 5:
Windsor Park Rehab and Nursing Center 5:
Sea View Hospital Rehabilitation Center and Home 5:
The Amsterdam at Harborside 5:
Northwell Health Stern Family Center For Rehab 5:
Cheshire Home 5:
Alaris Health at St Mary's 5:
Spring Hills Post Acute Livingston 5:
Carmel Richmond Healthcare and Rehab Center 5:
Complete Care at West Caldwell LLC 5:
St Marys Center Inc 5:
Shore View Nursing and Rehabilitation Center 5:
The Steven and Alexandra Cohen Ped L T C Pavilion 5:
Forest View Center For Rehabilitation and Nursing 5:
Elizabeth Seton Children's Center 5:
Cliffside Rehab and Residential Health Care Center 5:
Careone at Wayne 5:
North Shore - L I J Orzac Ctr For Rehabilitation 5:
Methodist Home For Nursing and Rehabilitation 5:
Care Connection Rahway 5:
Split Rock Rehabilition and Health Care Center 5:
White House Healthcare and Rehabilitation Center 5:
University Center For Rehabilitation and Nursing 5:
Helen Hayes Hospital T C U 5:
Parker Jewish Institute For Health Care and Rehab 5:
Family of Caring Healthcare at Montclair 5:
Careone at The Highlands 5:
Helen Hayes Hospital R H C F 5:
Lower West Side Rehab and Nursing Center 5:
Jamaica Hospital Medical Center T C U 5:
Lynbrook Restorative Therapy and Nursing 5:
Northern Metropolitan Res Health Care Facility Inc 5:
St Marys Hospital For Children 5:
Job Haines Home For Aged People 5:
Elizabeth Nursing and Rehab 5:
The Enclave at Rye Rehab and Nursing Ctr 5:
New York Center For Rehabilitation and Nursing 5:
Family of Caring Healthcare at Tenafly, LLC 5:
Complete Care at Woodlands 5:
Park Avenue Extended Care Facility 5:
Margaret Tietz Center For Nursing Care Inc 5:
Union Plaza Care Center 5:
Dumont Center For Rehabilitation and Nursing Care 5:
The Actors Fund Home 5:
Pine Acres Convalescent Center 5:
Bainbridge Nursing and Rehabilitation Center 5:
Hamilton Park Nursing and Rehabilitation Center 5:
Doctors Subacute Healthcare, LLC 5:
Eastchester Rehabilitation and Health Care Center 5:
Glen Cove Center For Nursing and Rehabilitation 5:
Queen of Peace Residence 5:
Arbor Glen Center 5:
N Y S Veterans Home In N Y C 5:
Upper East Side Rehabilitation and Nursing Center 5:
United Hebrew Geriatric Center 5:
Jamaica Hospital Nursing Home Co Inc 5:
New East Side Nursing Home 5:
Beacon Rehabilitation and Nursing Center 5:
Complete Care at Prospect Heights LLC 5:
Sunshine Children's Home and Rehab Center 5:
Northern Westchester Hospital T C U 5:
Hoboken University Medical Center Tcu 5:
New Gouverneur Hospital S N F 5:
Henry J Carter Skilled Nursing Facility 5:
Kendal On Hudson 5:
Mcauley Hall Health Care Cente 5:
The Knolls 5:
Sea Crest Nursing and Rehabilitation Center 5:
Woodcliff Lake Health and Rehabilitation Center 5:
Careone at Madison Avenue 5:
Atrium Post Acute Care of Park Ridge 5:
Continuing Care at Lantern Hill 5:
Arbor Ridge Rehabilitation and Healthcare Center 5:
Mount Sinai South Nassau T C U 5:
Jewish Home at Rockleigh 5:
Emerson Health Care Center 5:
Careone at Valley 5:
N J Veterans Mem Home Paramus 5:
Epic Rehabilitation and Nursing at White Plains 5:
Dr Susan Smith Mckinney Nursing and Rehab Center 5:
Careone at Ridgewood Avenue 5:
Inglemoor Rehabilitation and Care Center of Living 5:
Excel Care at Wayne 5:
Silvercrest 5:
Winchester Gardens Health Care Center 5:
Barnert Subacute Rehabilitation Center, LLC 5:
Careone at Teaneck 5:
Gold Crest Care Center 5:
Townhouse Center For Rehabilitation and Nursing 5:
South Mountain Hc 5:
Sycamore Living at East Hanover 4:
Green Hill 4:
Peace Care St Ann's 4:
New Community Extended Care Facility 4:
Bronx Center For Rehabilitation and Health Care 4:
Montclair Care Center 4:
Ditmas Park Care Center 4:
Staten Island Care Center 4:

Medical Groups Affiliated with HACKENSACK UNIVERSITY MEDICAL CENTER

There are 1,212 doctors and 236 medical groups that are affiliated with HACKENSACK UNIVERSITY MEDICAL CENTER.

Affiliated Doctor Groups


The list of medical professionals associated with HACKENSACK UNIVERSITY MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with HACKENSACK UNIVERSITY MEDICAL CENTER.