YALE-NEW HAVEN HOSPITAL Review

Get Information, Ratings, Surveys, and Compare YALE-NEW HAVEN HOSPITAL to other hospitals

Overall Hospital Rating: ; HCAPS approval: 70%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of YALE-NEW HAVEN HOSPITAL. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with YALE-NEW HAVEN HOSPITAL, Survey Analysis.)

In the briefest summary, YALE-NEW HAVEN HOSPITAL is one of the types of hospitals called Acute Care Hospitals. It is in NEW HAVEN, CT. Its five star rating is 3 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 70022. It does provide emergency services. There are 2,791 medical professionals and 196 doctor groups affiliated with the hospital. On average at YALE-NEW HAVEN HOSPITAL, emergency patients were charged $28,731. This is higher than the state average of $25,960. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 70% of the patients surveyed definitely recommended YALE-NEW HAVEN HOSPITAL, while only 7% did not recommend going to YALE-NEW HAVEN HOSPITAL.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for YALE-NEW HAVEN HOSPITAL

Address:

20 YORK ST
NEW HAVEN, CT 06504
(203) 688-4242
Click for Map

Medicare Provider Number:

70022

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for YALE-NEW HAVEN HOSPITAL

Overall Rating:



The Overall Hospital Quality Star Rating for YALE-NEW HAVEN HOSPITAL summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for YALE-NEW HAVEN HOSPITAL to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 75 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 6 %
Patients who reported that their nurses "Usually" communicated well 19 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 83 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 13 %
Patients who reported that their nurses "Always" listened carefully to them 72 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 7 %
Patients who reported that their nurses "Usually" listened carefully to them 21 %
Patients who reported that their nurses "Always" explained things in a way they could understand 71 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 8 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 21 %
Patients who reported that their doctors "Always" communicated well 76 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 6 %
Patients who reported that their doctors "Usually" communicated well 18 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 83 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 13 %
Patients who reported that their doctors "Always" listened carefully to them 75 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 7 %
Patients who reported that their doctors "Usually" listened carefully to them 18 %
Patients who reported that their doctors "Always" explained things in a way they could understand 72 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 21 %
Patients who reported that they "Always" received help as soon as they wanted 53 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 16 %
Patients who reported that they "Usually" received help as soon as they wanted 31 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 52 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 14 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 34 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 55 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 18 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 27 %
Patients who reported that staff "Always" explained about medicines before giving it to them 56 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 24 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 20 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 73 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 10 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 39 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 37 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 24 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 14 %
Patients who reported that YES, they were given information about what to do during their recovery at home 86 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 15 %
Patients who reported that YES, they did discuss whether they would need help after discharge 85 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 86 %
Patients who "Agree" they understood their care when they left the hospital 46 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 6 %
Patients who "Strongly Agree" they understood their care when they left the hospital 48 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 53 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 6 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 41 %
Patients who "Agree" that they understood their responsiblities in managing their health 47 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 7 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 46 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 39 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 4 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 57 %
Patients who reported that their room and bathroom were "Always" clean 62 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 16 %
Patients who reported that their room and bathroom were "Usually" clean 22 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 48 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 18 %
Patients who reported that the area around their room was "Usually" quiet at night 34 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 11 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 25 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 64 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 7 %
Patients who reported YES, they would definitely recommend the hospital 70 %
Patients who reported YES, they would probably recommend the hospital 23 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of YALE-NEW HAVEN HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the YALE-NEW HAVEN HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for YALE-NEW HAVEN HOSPITAL: Not Available

Detailed table for spending and period for patients at YALE-NEW HAVEN HOSPITAL:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $24
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $19
Outpatient (1 to 3 days Prior to Index Hospital Admission) $135
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $16
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $11
Carrier (1 to 3 days Prior to Index Hospital Admission) $688
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $13,988
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $26
Carrier (During Index Hospital Admission) $1,706
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $1,026
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $162
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $3,241
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,363
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $4,725
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $145
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,453
Total (Complete Episode) $28,731

Infection Rates at YALE-NEW HAVEN HOSPITAL

These measures show how often patients at YALE-NEW HAVEN HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.65 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.11 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 57,860.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 62.82 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 54.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.86 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.31 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.65 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 39,645.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 59.41 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 27.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.45 / Better
SSI - Colon Surgery: Lower Confidence Limit 0.36 / Same
SSI - Colon Surgery: Upper Confidence Limit 1.27 / Same
SSI - Colon Surgery: Number of Procedures 528.00 / Same
SSI - Colon Surgery: Predicted Cases 14.10 / Same
SSI - Colon Surgery: Observed Cases 10.00 / Same
SSI - Colon Surgery 0.71 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit 0.08 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 1.49 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 514.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 4.42 / Same
SSI - Abdominal Hysterectomy: Observed Cases 2.00 / Same
SSI - Abdominal Hysterectomy 0.45 / Same
MRSA Bacteremia: Lower Confidence Limit 0.68 / Same
MRSA Bacteremia: Upper Confidence Limit 1.40 / Same
MRSA Bacteremia: Patient Days 437,971.00 / Same
MRSA Bacteremia: Predicted Cases 30.25 / Same
MRSA Bacteremia: Observed Cases 30.00 / Same
MRSA Bacteremia 0.99 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.71 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.95 / Better
Clostridium Difficile (C.Diff): Patient Days 404,751.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 235.40 / Better
Clostridium Difficile (C.Diff): Observed Cases 194.00 / Better
Clostridium Difficile (C.Diff) 0.82 / Better

How YALE-NEW HAVEN HOSPITAL Compares to Other Similar Facilities

This is how YALE-NEW HAVEN HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in NEW HAVEN, CT

Worst Hospitals in NEW HAVEN, CT

Percentages of Complications and Deaths at YALE-NEW HAVEN HOSPITAL

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 4.1% SAME
Death rate for heart attack patients 11% SAME
Death rate for CABG surgery patients 1.9% SAME
Death rate for COPD patients 7.7% SAME
Death rate for heart failure patients 9.8% Better
Death rate for pneumonia patients 13.1% Better
Death rate for stroke patients 13.9% SAME
Pressure ulcer rate 0.29% Better
Death rate among surgical inpatients with serious treatable complications 146.46% SAME
Iatrogenic pneumothorax rate 0.14% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.77% SAME
Postoperative acute kidney injury requiring dialysis rate 2% SAME
Postoperative respiratory failure rate 19.59% Worse
Perioperative pulmonary embolism or deep vein thrombosis rate 5.16% Worse
Postoperative sepsis rate 7.94% Worse
Postoperative wound dehiscence rate 1.75% SAME
Abdominopelvic accidental puncture or laceration rate 0.93% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.4% Worse

Skilled Nursing Facilities Near YALE-NEW HAVEN HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near YALE-NEW HAVEN HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Milford Health Care Center Inc 5:
Bishop Wicke Health and Rehab Ct 5:
Evergreen Woods 5:
Leeway, Inc 5:
Whitney Center 5:
Whitney Rehabilitation Care Center 5:
River Glen Health Care Center 5:
Pomperaug Woods Health Center 5:
Connecticut Baptist Homes, Inc 5:
Livewell Connecticut 5:
Portland Care and Rehab Center 5:
Village Crest Center For Health and Rehabilitation 5:
Southington Care Center 5:
Pilgrim Manor 5:
John L. Levitow Health Care Center 5:
Jerome Home 5:
Notre Dame Convalescent Home I 4:
Autumn Lake Healthcare at Norwalk 4:
The Springs at Watermark 3030 Park 4:
Mozaic Senior Life 4:
Orange Health Care Center 4:
Regency House Nursing and Rehabilitation Center 4:
Twin Maples Healthcare, Inc 4:
Elim Park Baptist Home, Inc 4:
Lutheran Home of Southbury Inc 4:
The Curtis Home St Elizabeth Center 4:
Water's Edge Center For Health and Rehab 4:
Autumn Lake Healthcare at Bucks Hill 4:
Carolton Chronic and Conv Hospital 3:
Northbridge Health Care Center 3:
Ludlowe Center For Health and Rehabilitation, LLC 3:
Lord Chamberlain Nursing and Rehabilitation Center 3:
Lord Chamberlain Manor 3:
Whispering Pines Rehabilitation and Nursing Center 3:
Ark Healthcare and Rehabilitation at Branford Hills 3:
Gardner Heights Health Care Center, Inc 3:
Grimes Ynhcc 3:
Mary Wade Home, Inc 3:
Autumn Lake Healthcare at The Willows 3:
Aaron Manor Nursing and Rehabilitation 3:
Beacon Brook Health Center 3:
Apple Rehab Coccomo 3:
Complete Care at Middlebury 3:
The Bradley Home and Pavilion 3:
Mattatuck Health Care Fac 3:
Candlewood Valley Health and Rehabilitation Center 3:
60 West 3:
Cambridge Health and Rehabilitation Center 2:
Civita Care Center at West River 2:
Maefair Health Care Center 2:
Apple Rehab Guilford 2:
Apple Rehab Laurel Woods 2:
The Guilford House 2:
Apple Rehab Shelton Lakes 2:
Hamden Rehabilitation and Health Care Center 2:
Shady Knoll 2:
Bethel Health Care Center 2:
Masonicare Health Center 2:
Complete Care at Glendale LLC 2:
The Springs at Watermark East Hill 2:
Complete Care at Meriden, LLC 2:
Silver Springs Care Center 2:
Cheshire House Health Care Fac 2:
Wadsworth Glen Health Care and Rehabilitation Cent 2:
Cobalt Lodge Health Care and Rehabilitation Center 2:
Waterbury Center For Nursing and Rehabilitation LLC 2:
Apple Rehab Cromwell 2:
Ledgecrest Health Care Center 2:
Marlborough Health and Rehabilitation Center 2:
Civita Care Center at Newington 2:
Southport Center For Nursing and Rehabilitation LLC 1:
Civita Care Center at Milford 1:
Apple Rehab West Haven 1:
St Joseph's Center 1:
West Haven Center For Nursing and Rehabilitation 1:
Autumn Lake Healthcare at Madison 1:
Advanced Center For Nursing and Rehabilitation 1:
New Haven Center For Nursing and Rehabilitation LLC 1:
Hewitt Health and Rehabilitation Center, Inc 1:
Montowese Health and Rehabilitation Center 1:
Arden House 1:
Newtown Rehabilitation and Health Care Center 1:
Skyview Rehab and Nursing 1:
Civita Care Center at Cheshire 1:
Miller Memorial Community 1:
Middlesex Health Care Center 1:
Apple Rehab Middletown 1:
Abbott Terrace Health Center 1:
Apple Rehab Watertown 1:
The Summit at Plantsville 1:
Autumn Lake Healthcare at Cromwell 1:
Trinity Terraces 1:
Apple Rehab Rocky Hill 1:
Grandview Rehabilitation and Healthcare Center No Data

Medical Groups Affiliated with YALE-NEW HAVEN HOSPITAL

There are 2,791 doctors and 196 medical groups that are affiliated with YALE-NEW HAVEN HOSPITAL.

Affiliated Doctor Groups


The list of medical professionals associated with YALE-NEW HAVEN HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with YALE-NEW HAVEN HOSPITAL.