ST FRANCIS HOSPITAL & MEDICAL CENTER Review

Get Information, Ratings, Surveys, and Compare ST FRANCIS HOSPITAL & MEDICAL CENTER to other hospitals

Overall Hospital Rating: ; HCAPS approval: 60%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of ST FRANCIS HOSPITAL & MEDICAL CENTER. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with ST FRANCIS HOSPITAL & MEDICAL CENTER, Survey Analysis.)

In the briefest summary, ST FRANCIS HOSPITAL & MEDICAL CENTER is one of the types of hospitals called Acute Care Hospitals. It is in HARTFORD, CT. Its five star rating is 4 . Its type of ownership is Voluntary non-profit - Church. The facility's Medicare ID is 70002. It does provide emergency services. There are 684 medical professionals and 107 doctor groups affiliated with the hospital. On average at ST FRANCIS HOSPITAL & MEDICAL CENTER, emergency patients were charged $27,399. This is higher than the state average of $25,960. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 60% of the patients surveyed definitely recommended ST FRANCIS HOSPITAL & MEDICAL CENTER, while only 9% did not recommend going to ST FRANCIS HOSPITAL & MEDICAL CENTER.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for ST FRANCIS HOSPITAL & MEDICAL CENTER

Address:

114 WOODLAND STREET & 500 BLUE HILLS AVENUE
HARTFORD, CT 06105
(860) 714-4000
Click for Map

Medicare Provider Number:

70002

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Church

Overall Hospital Quality Star Rating for ST FRANCIS HOSPITAL & MEDICAL CENTER

Overall Rating:



The Overall Hospital Quality Star Rating for ST FRANCIS HOSPITAL & MEDICAL CENTER summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for ST FRANCIS HOSPITAL & MEDICAL CENTER to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 66 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 10 %
Patients who reported that their nurses "Usually" communicated well 24 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 72 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 7 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 21 %
Patients who reported that their nurses "Always" listened carefully to them 62 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 13 %
Patients who reported that their nurses "Usually" listened carefully to them 25 %
Patients who reported that their nurses "Always" explained things in a way they could understand 65 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 11 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 24 %
Patients who reported that their doctors "Always" communicated well 72 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 8 %
Patients who reported that their doctors "Usually" communicated well 20 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 81 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 15 %
Patients who reported that their doctors "Always" listened carefully to them 69 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 9 %
Patients who reported that their doctors "Usually" listened carefully to them 22 %
Patients who reported that their doctors "Always" explained things in a way they could understand 67 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 10 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 23 %
Patients who reported that they "Always" received help as soon as they wanted 44 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 26 %
Patients who reported that they "Usually" received help as soon as they wanted 30 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 42 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 24 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 34 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 45 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 27 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 28 %
Patients who reported that staff "Always" explained about medicines before giving it to them 52 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 27 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 21 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 67 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 13 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 20 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 38 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 40 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 15 %
Patients who reported that YES, they were given information about what to do during their recovery at home 85 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 17 %
Patients who reported that YES, they did discuss whether they would need help after discharge 83 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 86 %
Patients who "Agree" they understood their care when they left the hospital 47 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 8 %
Patients who "Strongly Agree" they understood their care when they left the hospital 45 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 51 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 10 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 39 %
Patients who "Agree" that they understood their responsiblities in managing their health 49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 7 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 44 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 41 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 8 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 51 %
Patients who reported that their room and bathroom were "Always" clean 56 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 20 %
Patients who reported that their room and bathroom were "Usually" clean 24 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 46 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 17 %
Patients who reported that the area around their room was "Usually" quiet at night 37 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 15 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 30 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 55 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 9 %
Patients who reported YES, they would definitely recommend the hospital 60 %
Patients who reported YES, they would probably recommend the hospital 31 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of ST FRANCIS HOSPITAL & MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the ST FRANCIS HOSPITAL & MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for ST FRANCIS HOSPITAL & MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at ST FRANCIS HOSPITAL & MEDICAL CENTER:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $21
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $49
Outpatient (1 to 3 days Prior to Index Hospital Admission) $141
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $29
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $10
Carrier (1 to 3 days Prior to Index Hospital Admission) $834
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $12,313
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $16
Carrier (During Index Hospital Admission) $1,609
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $1,014
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $163
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $3,716
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $875
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $4,929
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $101
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,579
Total (Complete Episode) $27,399

Infection Rates at ST FRANCIS HOSPITAL & MEDICAL CENTER

These measures show how often patients at ST FRANCIS HOSPITAL & MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.37 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.37 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 10,876.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 12.04 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 9.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.75 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.22 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.92 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 12,899.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 16.57 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 8.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.48 / Better
SSI - Colon Surgery: Lower Confidence Limit 0.45 / Same
SSI - Colon Surgery: Upper Confidence Limit 2.30 / Same
SSI - Colon Surgery: Number of Procedures 214.00 / Same
SSI - Colon Surgery: Predicted Cases 5.43 / Same
SSI - Colon Surgery: Observed Cases 6.00 / Same
SSI - Colon Surgery 1.11 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit 0.04 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 3.93 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 154.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 1.26 / Same
SSI - Abdominal Hysterectomy: Observed Cases 1.00 / Same
SSI - Abdominal Hysterectomy 0.80 / Same
MRSA Bacteremia: Lower Confidence Limit 0.21 / Same
MRSA Bacteremia: Upper Confidence Limit 1.59 / Same
MRSA Bacteremia: Patient Days 98,659.00 / Same
MRSA Bacteremia: Predicted Cases 6.08 / Same
MRSA Bacteremia: Observed Cases 4.00 / Same
MRSA Bacteremia 0.66 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.39 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.76 / Better
Clostridium Difficile (C.Diff): Patient Days 90,429.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 63.40 / Better
Clostridium Difficile (C.Diff): Observed Cases 35.00 / Better
Clostridium Difficile (C.Diff) 0.55 / Better

How ST FRANCIS HOSPITAL & MEDICAL CENTER Compares to Other Similar Facilities

This is how ST FRANCIS HOSPITAL & MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in HARTFORD, CT

Worst Hospitals in HARTFORD, CT

Percentages of Complications and Deaths at ST FRANCIS HOSPITAL & MEDICAL CENTER

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 2.7% SAME
Death rate for heart attack patients 11.7% SAME
Death rate for CABG surgery patients 3.3% SAME
Death rate for COPD patients 11% SAME
Death rate for heart failure patients 11.2% SAME
Death rate for pneumonia patients 18.1% SAME
Death rate for stroke patients 17% SAME
Pressure ulcer rate 0.4% SAME
Death rate among surgical inpatients with serious treatable complications 184.82% SAME
Iatrogenic pneumothorax rate 0.36% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.13% SAME
Postoperative acute kidney injury requiring dialysis rate 2.02% SAME
Postoperative respiratory failure rate 7.15% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 5.19% SAME
Postoperative sepsis rate 7.09% SAME
Postoperative wound dehiscence rate 2.42% SAME
Abdominopelvic accidental puncture or laceration rate 0.83% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.07% SAME

Skilled Nursing Facilities Near ST FRANCIS HOSPITAL & MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near ST FRANCIS HOSPITAL & MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Touchpoints at Bloomfield 5:
Southington Care Center 5:
Meadowbrook of Granby 5:
West Hartford Health and Rehabilitation Center 5:
Touchpoints at Chestnut 5:
St Joseph's Residence 5:
John L. Levitow Health Care Center 5:
Portland Care and Rehab Center 5:
Seabury 5:
Manchester Rehabilitation and Healthcare Center 5:
Livewell Connecticut 5:
Mclean Health Center 5:
Avon Health Center 5:
Pilgrim Manor 5:
Caleb Hitchcock Health Center 5:
Cook Willow Health and Rehabilitation Center, Inc. 5:
Jerome Home 5:
Evergreen Health Care Center 5:
Connecticut Baptist Homes, Inc 5:
Julian J Levitt Family Nursing Home 5:
Chestelm Health and Rehabilitation Center 5:
Autumn Lake Healthcare at Bucks Hill 4:
Regency House Nursing and Rehabilitation Center 4:
Hughes Health and Rehabilitation 4:
Berkshire Rehabilitation and Skilled Care Center 4:
Elim Park Baptist Home, Inc 4:
Hebrew Center For Health and Rehabilitation 4:
Mansfield Center For Nursing and Rehabilitation 4:
Cherry Brook Health Care Center 4:
Vernon Rehabilitation and Healthcare Center 4:
Vantage at Westfield LLC 4:
Ark Healthcare and Rehabilitation at Governor's Hous 4:
Water's Edge Center For Health and Rehab 4:
Complete Care at Kimberly Hall-South 4:
Ingraham Manor 4:
East Longmeadow Skilled Nursing Center 4:
Autumn Lake Healthcare at New Britain 4:
Trinity Hill Care Center 4:
Parkville Care Center 4:
The Curtis Home St Elizabeth Center 4:
Twin Maples Healthcare, Inc 4:
Maple View Manor 3:
Westside Care Center 3:
Apple Rehab Coccomo 3:
Beacon Brook Health Center 3:
Chelsea Place Care Center 3:
Complete Care at Middlebury 3:
Touchpoints at Manchester 3:
The Bradley Home and Pavilion 3:
Agawam North Rehab and Nursing 3:
Loomis Lakeside at Reeds Landing 3:
60 West 3:
Agawam East Rehab and Nursing 3:
Crestfield Rehabilitation Center and Fenwood Manor 3:
Agawam South Rehab and Nursing 3:
Agawam West Rehab and Nursing 3:
Bel-Air Manor Nursing and Rehabilitation Center 3:
Mattatuck Health Care Fac 3:
The Suffield House 3:
The Pines at Bristol For Nursing and Rehabilitation 3:
Chestnut Hill of East Longmeadow 3:
Apple Rehab Colchester 3:
Jefferson House 3:
Glastonbury Health Care Center, Inc 3:
Countryside Manor of Bristol 3:
Monsignor Bojnowski Manor 3:
Avery Nursing Home/noble Building 3:
Complete Care at Meriden, LLC 2:
Apple Rehab Avon 2:
Saint Mary Home 2:
Masonicare Health Center 2:
Cheshire House Health Care Fac 2:
Ledgecrest Health Care Center 2:
Apple Rehab Cromwell 2:
Marlborough Health and Rehabilitation Center 2:
Torrington Center For Nursing and Rehabilitation LLC 2:
Bloomfield Health Care Center 2:
Wadsworth Glen Health Care and Rehabilitation Cent 2:
Complete Care at Fox Hill 2:
Civita Care Center at Newington 2:
Windsor Health and Rehabilitation Center, LLC 2:
Fresh River Healthcare 2:
Cobalt Lodge Health Care and Rehabilitation Center 2:
Vantage at Hampden LLC 2:
Parkway Pavilion Health and Rehabilitation Center 2:
Bickford Health Care Center 2:
Complete Care at Glendale LLC 2:
Silver Springs Care Center 2:
Waterbury Center For Nursing and Rehabilitation LLC 2:
Complete Care at Harrington Court LLC 2:
Amberwoods of Farmington 2:
Middlesex Health Care Center 1:
The Summit at Plantsville 1:
Autumn Lake Healthcare at West Hartford 1:
Apple Rehab Middletown 1:
Autumn Lake Healthcare at Cromwell 1:
Riverside Health and Rehabilitation 1:
Trinity Terraces 1:
Litchfield Woods Health Care Center 1:
Wolcott Hall Nursing Center Inc 1:

Medical Groups Affiliated with ST FRANCIS HOSPITAL & MEDICAL CENTER

There are 684 doctors and 107 medical groups that are affiliated with ST FRANCIS HOSPITAL & MEDICAL CENTER.

Affiliated Doctor Groups


The list of medical professionals associated with ST FRANCIS HOSPITAL & MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with ST FRANCIS HOSPITAL & MEDICAL CENTER.