CONTACT INFORMATION REVIEWS & MORE DATA

MANCHESTER MEMORIAL HOSPITAL

  • Date Updated:  January 31, 2024
  • Address:  71 HAYNES ST, MANCHESTER, CT 06040
  • Phone:  (860) 647-4780
  • Type:  Acute Care Hospitals
  • Ownership:  Proprietary
  • Overall Rating:  
  • Perc. Patients Recommending:   57%

  About MANCHESTER MEMORIAL HOSPITAL

MANCHESTER MEMORIAL HOSPITAL is a Acute Care Hospitals. It is in MANCHESTER, CT. Its type of ownership is Proprietary. The facility's Medicare ID is 70027. It does provide emergency services. There are 399 medical professionals and 123 doctor groups affiliated with the hospital. On average at MANCHESTER MEMORIAL HOSPITAL, emergency patients were charged $23,348. This is lower than the state average of $25,960. It is also lower than the national average of $25,828.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MANCHESTER MEMORIAL HOSPITAL to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 74 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 7 %
Patients who reported that their nurses "Usually" communicated well 19 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 82 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 6 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 12 %
Patients who reported that their nurses "Always" listened carefully to them 73 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 8 %
Patients who reported that their nurses "Usually" listened carefully to them 19 %
Patients who reported that their nurses "Always" explained things in a way they could understand 69 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 9 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 22 %
Patients who reported that their doctors "Always" communicated well 72 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 9 %
Patients who reported that their doctors "Usually" communicated well 19 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 79 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 8 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 13 %
Patients who reported that their doctors "Always" listened carefully to them 70 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 10 %
Patients who reported that their doctors "Usually" listened carefully to them 20 %
Patients who reported that their doctors "Always" explained things in a way they could understand 67 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 10 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 23 %
Patients who reported that they "Always" received help as soon as they wanted 52 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 18 %
Patients who reported that they "Usually" received help as soon as they wanted 30 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 50 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 18 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 32 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 55 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 17 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 28 %
Patients who reported that staff "Always" explained about medicines before giving it to them 58 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 26 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 16 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 71 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 14 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 15 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 45 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 37 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 18 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 14 %
Patients who reported that YES, they were given information about what to do during their recovery at home 86 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 17 %
Patients who reported that YES, they did discuss whether they would need help after discharge 83 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 11 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 89 %
Patients who "Agree" they understood their care when they left the hospital 47 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 8 %
Patients who "Strongly Agree" they understood their care when they left the hospital 45 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 51 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 11 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 38 %
Patients who "Agree" that they understood their responsiblities in managing their health 47 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 7 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 46 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 43 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 51 %
Patients who reported that their room and bathroom were "Always" clean 73 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 10 %
Patients who reported that their room and bathroom were "Usually" clean 17 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 52 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 17 %
Patients who reported that the area around their room was "Usually" quiet at night 31 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 12 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 28 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 60 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 11 %
Patients who reported YES, they would definitely recommend the hospital 57 %
Patients who reported YES, they would probably recommend the hospital 32 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of MANCHESTER MEMORIAL HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MANCHESTER MEMORIAL HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MANCHESTER MEMORIAL HOSPITAL: Not Available

Detailed table for spending and period for patients at MANCHESTER MEMORIAL HOSPITAL:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $24
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $0
Outpatient (1 to 3 days Prior to Index Hospital Admission) $162
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $13
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $3
Carrier (1 to 3 days Prior to Index Hospital Admission) $781
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $10,276
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $7
Carrier (During Index Hospital Admission) $1,159
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $971
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $192
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $2,308
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $798
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $4,819
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $50
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,785
Total (Complete Episode) $23,348

Infection Rates at MANCHESTER MEMORIAL HOSPITAL

These measures show how often patients at MANCHESTER MEMORIAL HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit -- / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.29 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 2,322.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 2.33 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 0.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.39 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 2.93 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 2,841.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 3.30 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 4.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 1.21 / Same
SSI - Colon Surgery: Lower Confidence Limit -- / Same
SSI - Colon Surgery: Upper Confidence Limit 2.58 / Same
SSI - Colon Surgery: Number of Procedures 47.00 / Same
SSI - Colon Surgery: Predicted Cases 1.16 / Same
SSI - Colon Surgery: Observed Cases 0.00 / Same
SSI - Colon Surgery 0.00 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures 122.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases 0.94 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit -- / Same
MRSA Bacteremia: Upper Confidence Limit 2.11 / Same
MRSA Bacteremia: Patient Days 28,668.00 / Same
MRSA Bacteremia: Predicted Cases 1.42 / Same
MRSA Bacteremia: Observed Cases 0.00 / Same
MRSA Bacteremia 0.00 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.03 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.49 / Better
Clostridium Difficile (C.Diff): Patient Days 24,784.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 13.58 / Better
Clostridium Difficile (C.Diff): Observed Cases 2.00 / Better
Clostridium Difficile (C.Diff) 0.15 / Better

How MANCHESTER MEMORIAL HOSPITAL Compares to Other Similar Facilities

This is how MANCHESTER MEMORIAL HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in MANCHESTER, CT

Worst Hospitals in MANCHESTER, CT

Percentages of Complications and Deaths at MANCHESTER MEMORIAL HOSPITAL

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3.2% SAME
Death rate for heart attack patients NA Not Enough Data
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 9.4% SAME
Death rate for heart failure patients 10.4% SAME
Death rate for pneumonia patients 15.4% SAME
Death rate for stroke patients 12.3% SAME
Pressure ulcer rate 0.74% SAME
Death rate among surgical inpatients with serious treatable complications 160.72% SAME
Iatrogenic pneumothorax rate 0.21% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.59% SAME
Postoperative acute kidney injury requiring dialysis rate 1.48% SAME
Postoperative respiratory failure rate 13.28% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.7% SAME
Postoperative sepsis rate 4.95% SAME
Postoperative wound dehiscence rate 1.87% SAME
Abdominopelvic accidental puncture or laceration rate 0.97% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.14% SAME

Skilled Nursing Facilities Near MANCHESTER MEMORIAL HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MANCHESTER MEMORIAL HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Southington Care Center 5:
Pilgrim Manor 5:
Jerome Home 5:
John L. Levitow Health Care Center 5:
St Joseph's Residence 5:
Julian J Levitt Family Nursing Home 5:
Livewell Connecticut 5:
Caleb Hitchcock Health Center 5:
Portland Care and Rehab Center 5:
Avon Health Center 5:
Evergreen Health Care Center 5:
Manchester Rehabilitation and Healthcare Center 5:
West Hartford Health and Rehabilitation Center 5:
Touchpoints at Chestnut 5:
Seabury 5:
Chestelm Health and Rehabilitation Center 5:
Connecticut Baptist Homes, Inc 5:
Mclean Health Center 5:
The Bradley Home and Pavilion 4:
Hebrew Center For Health and Rehabilitation 4:
Cherry Brook Health Care Center 4:
Complete Care at Kimberly Hall-South 4:
Regency House Nursing and Rehabilitation Center 4:
Vernon Rehabilitation and Healthcare Center 4:
Touchpoints at Bloomfield 4:
Elim Park Baptist Home, Inc 4:
Norwich Sub-Acute and Nursing 4:
Chestnut Hill of East Longmeadow 4:
Ark Healthcare and Rehabilitation at Governor's Hous 4:
Water's Edge Center For Health and Rehab 4:
The Curtis Home St Elizabeth Center 4:
Autumn Lake Healthcare at New Britain 4:
Countryside Manor of Bristol 4:
Hughes Health and Rehabilitation 4:
Maple View Health and Rehabilitation Center 4:
Parkville Care Center 4:
Vantage at Westfield LLC 4:
Ingraham Manor 4:
Twin Maples Healthcare, Inc 4:
Touchpoints at Manchester 3:
Chelsea Place Care Center 3:
60 West 3:
Mansfield Center For Nursing and Rehabilitation 3:
Apple Rehab Coccomo 3:
The Pines at Bristol For Nursing and Rehabilitation 3:
Fresh River Healthcare 3:
Meadowbrook of Granby 3:
The Suffield House 3:
Jefferson House 3:
Apple Rehab Colchester 3:
Vantage at Hampden LLC 3:
Agawam West Rehab and Nursing 3:
Bel-Air Manor Nursing and Rehabilitation Center 3:
Agawam East Rehab and Nursing 3:
Agawam North Rehab and Nursing 3:
Glastonbury Health Care Center, Inc 3:
Loomis Lakeside at Reeds Landing 3:
Agawam South Rehab and Nursing 3:
Monsignor Bojnowski Manor 3:
Trinity Hill Care Center 3:
East Longmeadow Skilled Nursing Center 3:
St Joseph's Living Center, Inc 3:
Marlborough Health and Rehabilitation Center 2:
Complete Care at Meriden, LLC 2:
Cheshire House Health Care Fac 2:
Saint Mary Home 2:
Bloomfield Health Care Center 2:
Civita Care Center at Newington 2:
Masonicare Health Center 2:
Windsor Health and Rehabilitation Center, LLC 2:
Woodlake at Tolland Rehabilitation and Nursing Cente 2:
Civita Care Center at Cheshire 2:
Cobalt Lodge Health Care and Rehabilitation Center 2:
Bickford Health Care Center 2:
Village Green of Bristol Rehab and Health Center 2:
Parkway Pavilion Health and Rehabilitation Center 2:
Complete Care at Fox Hill 2:
Complete Care at Harrington Court LLC 2:
Douglas Manor 2:
Silver Springs Care Center 2:
Amberwoods of Farmington 2:
Avery Nursing Home/noble Building 2:
Autumn Lake Healthcare at Cromwell 2:
Apple Rehab Cromwell 2:
Westside Care Center 2:
Ledgecrest Health Care Center 2:
Apple Rehab Avon 1:
Apple Rehab Rocky Hill 1:
Wadsworth Glen Health Care and Rehabilitation Cent 1:
Complete Care at Kimberly Hall North 1:
Skyview Rehab and Nursing 1:
Sheriden Woods Health Care Center 1:
Apple Rehab Farmington Valley 1:
Care One at Redstone 1:
Salmon Brook Rehab and Nursing 1:
The Summit at Plantsville 1:
Vanderman Place 1:
Miller Memorial Community 1:
Autumn Lake Healthcare at West Hartford 1:
Apple Rehab Uncasville 1:

Medical Groups Affiliated with MANCHESTER MEMORIAL HOSPITAL

There are 399 doctors and 123 medical groups that are affiliated with MANCHESTER MEMORIAL HOSPITAL.

Affiliated Doctor Groups


The list of medical professionals associated with MANCHESTER MEMORIAL HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with MANCHESTER MEMORIAL HOSPITAL.

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