CONTACT INFORMATION REVIEWS & MORE DATA

NEW LONDON HOSPITAL Ratings and Reviews

  • Date Updated:  July 31, 2024
  • Address:  273 COUNTY ROAD, NEW LONDON, NH 03257
  • Phone:  (603) 526-2911
  • Type:  Critical Access Hospitals
  • Ownership:  Voluntary non-profit - Private
  • Overall Rating:  
  • Perc. Patients Recommending:   78%

  About NEW LONDON HOSPITAL

NEW LONDON HOSPITAL is a Critical Access Hospitals. It is in NEW LONDON, NH. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 301304. It does provide emergency services. There are 273 medical professionals and 31 doctor groups affiliated with the hospital. We do not have data on average costs for care provided at NEW LONDON HOSPITAL.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for NEW LONDON HOSPITAL to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 86 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 1 %
Patients who reported that their nurses "Usually" communicated well 13 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 94 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 1 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 5 %
Patients who reported that their nurses "Always" listened carefully to them 83 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 1 %
Patients who reported that their nurses "Usually" listened carefully to them 16 %
Patients who reported that their nurses "Always" explained things in a way they could understand 81 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 2 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 17 %
Patients who reported that their doctors "Always" communicated well 83 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 3 %
Patients who reported that their doctors "Usually" communicated well 14 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 89 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 2 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 9 %
Patients who reported that their doctors "Always" listened carefully to them 83 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 4 %
Patients who reported that their doctors "Usually" listened carefully to them 13 %
Patients who reported that their doctors "Always" explained things in a way they could understand 75 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 4 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 21 %
Patients who reported that they "Always" received help as soon as they wanted 77 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 4 %
Patients who reported that they "Usually" received help as soon as they wanted 19 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 75 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 4 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 21 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 80 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 4 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 16 %
Patients who reported that staff "Always" explained about medicines before giving it to them 66 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 15 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 19 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 77 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 4 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 19 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 55 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 26 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 19 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 9 %
Patients who reported that YES, they were given information about what to do during their recovery at home 91 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 8 %
Patients who reported that YES, they did discuss whether they would need help after discharge 92 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 11 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 89 %
Patients who "Agree" they understood their care when they left the hospital 45 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 5 %
Patients who "Strongly Agree" they understood their care when they left the hospital 50 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 50 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 6 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 44 %
Patients who "Agree" that they understood their responsiblities in managing their health 47 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 49 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 39 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 4 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 57 %
Patients who reported that their room and bathroom were "Always" clean 79 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 6 %
Patients who reported that their room and bathroom were "Usually" clean 15 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 62 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 7 %
Patients who reported that the area around their room was "Usually" quiet at night 31 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 3 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 19 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 78 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 3 %
Patients who reported YES, they would definitely recommend the hospital 78 %
Patients who reported YES, they would probably recommend the hospital 19 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of NEW LONDON HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the NEW LONDON HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for NEW LONDON HOSPITAL: Not Available

We do not have detailed cost analysis for NEW LONDON HOSPITAL.

Infection Rates at NEW LONDON HOSPITAL

These measures show how often patients at NEW LONDON HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit Not Available / Not Available
Central Line Associated Bloodstream Infection: Number of Device Days 369.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 0.10 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 0.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards) Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.82 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 4.21 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 1,213.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 2.96 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 6.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 2.03 / Same
SSI - Colon Surgery: Lower Confidence Limit Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit Not Available / Not Available
SSI - Colon Surgery: Number of Procedures 8.00 / Not Available
SSI - Colon Surgery: Predicted Cases 0.19 / Not Available
SSI - Colon Surgery: Observed Cases 0.00 / Not Available
SSI - Colon Surgery Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures Not Available / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases Not Available / Not Available
SSI - Abdominal Hysterectomy: Observed Cases Not Available / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit Not Available / Not Available
MRSA Bacteremia: Patient Days 6,754.00 / Not Available
MRSA Bacteremia: Predicted Cases 0.14 / Not Available
MRSA Bacteremia: Observed Cases 0.00 / Not Available
MRSA Bacteremia Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.34 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit 3.59 / Same
Clostridium Difficile (C.Diff): Patient Days 6,754.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases 2.28 / Same
Clostridium Difficile (C.Diff): Observed Cases 3.00 / Same
Clostridium Difficile (C.Diff) 1.32 / Same

How NEW LONDON HOSPITAL Compares to Other Similar Facilities

This is how NEW LONDON HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in NEW LONDON, NH

Worst Hospitals in NEW LONDON, NH

Percentages of Complications and Deaths at NEW LONDON HOSPITAL

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients NA Not Enough Data
Death rate for heart attack patients NA Not Enough Data
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients NA Not Enough Data
Death rate for heart failure patients 13.3% SAME
Death rate for pneumonia patients 19.5% SAME
Death rate for stroke patients NA Not Enough Data
Pressure ulcer rate NA Not Enough Data
Death rate among surgical inpatients with serious treatable complications NA Not Enough Data
Iatrogenic pneumothorax rate NA Not Enough Data
In-hospital fall with hip fracture rate NA Not Enough Data
Postoperative hemorrhage or hematoma rate NA Not Enough Data
Postoperative acute kidney injury requiring dialysis rate NA Not Enough Data
Postoperative respiratory failure rate NA Not Enough Data
Perioperative pulmonary embolism or deep vein thrombosis rate NA Not Enough Data
Postoperative sepsis rate NA Not Enough Data
Postoperative wound dehiscence rate NA Not Enough Data
Abdominopelvic accidental puncture or laceration rate NA Not Enough Data
CMS Medicare PSI 90: Patient safety and adverse events composite NA Not Enough Data

Skilled Nursing Facilities Near NEW LONDON HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near NEW LONDON HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Hillsboro House Nursing Home 5:
Havenwood-Heritage Heights 5:
Cedar Hill Health Care Center 5:
Merrimack County Nursing Home 3:
Presidential Oaks 2:
Lebanon Center, Genesis Healthcare 2:
Harris Hill Center, Genesis Healthcare 1:
Pleasant View Center 1:
Sullivan County Health Care 1:
Woodlawn Care Center 1:
Elm Wood Center at Claremont 1:
Mountain Ridge Center, Genesis Healthcare 1:
Hanover Terrace Health and Rehabilitation Center 1:

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