HOLY FAMILY HOSPITAL Review

Get Information, Ratings, Surveys, and Compare HOLY FAMILY HOSPITAL to other hospitals

Overall Hospital Rating: ; HCAPS approval: 55%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of HOLY FAMILY HOSPITAL. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with HOLY FAMILY HOSPITAL, Survey Analysis.)

In the briefest summary, HOLY FAMILY HOSPITAL is one of the types of hospitals called Acute Care Hospitals. It is in METHUEN, MA. Its five star rating is 2 . Its type of ownership is Proprietary. The facility's Medicare ID is 220080. It does provide emergency services. There are 426 medical professionals and 177 doctor groups affiliated with the hospital. On average at HOLY FAMILY HOSPITAL, emergency patients were charged $24,580. This is higher than the state average of $24,534. It is also lower than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 55% of the patients surveyed definitely recommended HOLY FAMILY HOSPITAL, while only 13% did not recommend going to HOLY FAMILY HOSPITAL.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for HOLY FAMILY HOSPITAL

Address:

70 EAST STREET
METHUEN, MA 01844
(978) 687-0156
Click for Map

Medicare Provider Number:

220080

Type:

Acute Care Hospitals

Ownership:

Proprietary

Overall Hospital Quality Star Rating for HOLY FAMILY HOSPITAL

Overall Rating:



The Overall Hospital Quality Star Rating for HOLY FAMILY HOSPITAL summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for HOLY FAMILY HOSPITAL to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 73 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 8 %
Patients who reported that their nurses "Usually" communicated well 19 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 80 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 15 %
Patients who reported that their nurses "Always" listened carefully to them 69 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 8 %
Patients who reported that their nurses "Usually" listened carefully to them 23 %
Patients who reported that their nurses "Always" explained things in a way they could understand 70 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 9 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 21 %
Patients who reported that their doctors "Always" communicated well 72 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 9 %
Patients who reported that their doctors "Usually" communicated well 19 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 79 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 7 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 14 %
Patients who reported that their doctors "Always" listened carefully to them 70 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 10 %
Patients who reported that their doctors "Usually" listened carefully to them 20 %
Patients who reported that their doctors "Always" explained things in a way they could understand 68 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 11 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 21 %
Patients who reported that they "Always" received help as soon as they wanted 55 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 18 %
Patients who reported that they "Usually" received help as soon as they wanted 27 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 53 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 19 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 28 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 58 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 16 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 26 %
Patients who reported that staff "Always" explained about medicines before giving it to them 56 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 26 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 18 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 69 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 13 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 43 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 40 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 17 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 16 %
Patients who reported that YES, they were given information about what to do during their recovery at home 84 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 18 %
Patients who reported that YES, they did discuss whether they would need help after discharge 82 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 87 %
Patients who "Agree" they understood their care when they left the hospital 46 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 9 %
Patients who "Strongly Agree" they understood their care when they left the hospital 45 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 51 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 12 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 37 %
Patients who "Agree" that they understood their responsiblities in managing their health 47 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 45 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 41 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 52 %
Patients who reported that their room and bathroom were "Always" clean 63 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 13 %
Patients who reported that their room and bathroom were "Usually" clean 24 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 48 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 19 %
Patients who reported that the area around their room was "Usually" quiet at night 33 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 17 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 26 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 57 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 13 %
Patients who reported YES, they would definitely recommend the hospital 55 %
Patients who reported YES, they would probably recommend the hospital 32 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of HOLY FAMILY HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the HOLY FAMILY HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for HOLY FAMILY HOSPITAL: Not Available

Detailed table for spending and period for patients at HOLY FAMILY HOSPITAL:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $19
Hospice (1 to 3 days Prior to Index Hospital Admission) $3
Inpatient (1 to 3 days Prior to Index Hospital Admission) $60
Outpatient (1 to 3 days Prior to Index Hospital Admission) $65
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $30
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $8
Carrier (1 to 3 days Prior to Index Hospital Admission) $711
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $9,843
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $12
Carrier (During Index Hospital Admission) $1,044
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $902
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $177
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $5,626
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $704
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $3,729
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $93
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,554
Total (Complete Episode) $24,580

Infection Rates at HOLY FAMILY HOSPITAL

These measures show how often patients at HOLY FAMILY HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.02 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 2.21 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 2,885.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 2.23 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 1.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.45 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.31 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 2.34 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 5,121.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 4.13 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 4.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.97 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.57 / Same
SSI - Colon Surgery: Upper Confidence Limit 4.35 / Same
SSI - Colon Surgery: Number of Procedures 81.00 / Same
SSI - Colon Surgery: Predicted Cases 2.22 / Same
SSI - Colon Surgery: Observed Cases 4.00 / Same
SSI - Colon Surgery 1.80 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures 35.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases 0.29 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit 0.02 / Same
MRSA Bacteremia: Upper Confidence Limit 2.06 / Same
MRSA Bacteremia: Patient Days 62,560.00 / Same
MRSA Bacteremia: Predicted Cases 2.39 / Same
MRSA Bacteremia: Observed Cases 1.00 / Same
MRSA Bacteremia 0.42 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.09 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.41 / Better
Clostridium Difficile (C.Diff): Patient Days 59,992.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 33.66 / Better
Clostridium Difficile (C.Diff): Observed Cases 7.00 / Better
Clostridium Difficile (C.Diff) 0.21 / Better

How HOLY FAMILY HOSPITAL Compares to Other Similar Facilities

This is how HOLY FAMILY HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in METHUEN, MA

Worst Hospitals in METHUEN, MA

Percentages of Complications and Deaths at HOLY FAMILY HOSPITAL

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3.2% SAME
Death rate for heart attack patients 13.6% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 9.2% SAME
Death rate for heart failure patients 10% SAME
Death rate for pneumonia patients 17.5% SAME
Death rate for stroke patients 13.7% SAME
Pressure ulcer rate 0.9% SAME
Death rate among surgical inpatients with serious treatable complications 166.19% SAME
Iatrogenic pneumothorax rate 0.2% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.23% SAME
Postoperative acute kidney injury requiring dialysis rate 1.48% SAME
Postoperative respiratory failure rate 11.38% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.87% SAME
Postoperative sepsis rate 5.22% SAME
Postoperative wound dehiscence rate 1.86% SAME
Abdominopelvic accidental puncture or laceration rate 1.41% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.16% SAME

Skilled Nursing Facilities Near HOLY FAMILY HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near HOLY FAMILY HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Ledgewood Rehabilitation and Nursing Center 5:
Chestnut Woods Rehabilitation and Healthcare Ctr 5:
Whittier Bradford Transitional Care Unit 5:
Aberjona Rehabilitation and Nursing Center 5:
Continuing Care at Brooksby Village 5:
Lakeview House Skld Nrsg and Residential Care Fac 5:
Rockingham County Nursing Home 5:
D'youville Care For Advanced Therapy 5:
Holy Cross Health Center 5:
Carleton-Willard Village Retirement and Nursing Ctr 5:
Meadow Green Nursing and Rehabilitation Center 5:
Seven Hills Pediatric Center 5:
Rivercrest Long Term Care 5:
Care One at Wilmington 5:
The Meadows 5:
Campion Health and Wellness, Inc 5:
Phillips Manor Nursing Home 5:
Greenwood Nursing and Rehabilitation Center 5:
Neville Center at Fresh Pond For Nursing and Rehab 5:
Care One at Concord 5:
Bear Mountain at Andover 5:
New England Homes For The Deaf, Inc 5:
The Commons Skilled Nursing and Rehabilitation 5:
Brookhaven at Lexington 5:
Maple Leaf Health Care Center 4:
Jesmond Nursing Home 4:
Mount Carmel Rehabilitation and Nursing Center 4:
Cambridge Rehabilitation and Nursing Center 4:
Masconomet Healthcare Center 4:
Webster at Rye 4:
Dexter House Healthcare 4:
Hanover Hill Health Care Center 4:
Lafayette Rehabilitation and Skilled Nursing 4:
Care One at Lexington 4:
Katzman Family Center For Living 4:
Villa Crest Nursing and Retirement Center 4:
Jeffrey and Susan Brudnick Center For Living 4:
Devereux Skilled Nursing and Rehabilitation Center 4:
Port Healthcare Center 4:
Warde Health Center 4:
Pilgrim Rehabilitation and Skilled Nursing Center 4:
Brigham Health and Rehabilitation Center 4:
The Edgewood Centre 4:
Belmont Manor Nursing Home, In 4:
Woburn Rehabilitation and Nursing Center 4:
Winchester Rehabilitation and Nursing Center 4:
Care One at Essex Park 4:
Leonard Florence Center For Living 4:
Ridgewood Center, Genesis Healthcare 4:
Hillsborough County Nursing Home 4:
Pine Knoll Nursing Center 3:
Life Care Center of Merrimack Valley 3:
The Elmhurst Healthcare 3:
Abbott Skilled Nursing and Rehabilitation Center 3:
St Joseph Residence 3:
Saint Teresa Rehabilitation and Nursing Center 3:
Sancta Maria Nursing Facility 3:
Life Care Center of The North Shore 3:
Exeter Center 3:
Fairhaven Healthcare Center 3:
M I Nursing and Restorative Center 3:
Colonial Poplin Nursing Home 3:
Berkeley Retirement Home,the 3:
Nevins Nursing and Rehabilitation Center 3:
Cedar View Rehabilitation and Healthcare Center 3:
Life Care Center of Nashoba Valley 3:
Salemhaven 3:
Vantage at Chelmsford LLC 3:
Saugus Center 3:
Life Care Center of Stoneham 3:
The Brentwood Rehabilitation and Healthcare Ctr 3:
Hackett Hill Healthcare Center 3:
Hunt Nursing and Rehab Center 3:
Hathorne Hill 2:
Royal Meadow View Center 2:
Sunny Acres Skilled Nursing and Rehabilitation Ctr 2:
Advocate Healthcare of East Boston, LLC 2:
Blaire House of Tewksbury 2:
Seacoast Nursing and Rehabilitation Center 2:
Life Care Center of Acton 2:
Andover Forest Post Acute Care Center 2:
D'youville Senior Care 2:
Courtyard Nursing Care Center 2:
Care One at Lowell 2:
Riverwoods at Exeter 2:
Prescott House 2:
Courville at Manchester 2:
Bedford Hills Center 2:
Bear Hill Healthcare and Rehabilitation Center 2:
Fairview Nursing Home 2:
Bedford Nursing and Rehabilitation Center 2:
Courville at Nashua 2:
Hannah Duston Healthcare Center 2:
Pleasant Valley Snf LLC 2:
The Elms Center 2:
The Oxford Rehabilitation and Health Care Center 2:
Alliance Health at Rosewood 2:
Care One at Peabody 2:
The Rehabilitation and Nursing Center at Everett 2:
Oceanside Skilled Nursing and Rehabilitation 2:

Medical Groups Affiliated with HOLY FAMILY HOSPITAL

There are 426 doctors and 177 medical groups that are affiliated with HOLY FAMILY HOSPITAL.

Affiliated Doctor Groups


The list of medical professionals associated with HOLY FAMILY HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with HOLY FAMILY HOSPITAL.