BAYSTATE NOBLE HOSPITAL Review
Get Information, Ratings, Surveys, and Compare BAYSTATE NOBLE HOSPITAL to other hospitals
Overall Hospital Rating: ; HCAPS approval: 65%
Database data as of January 31, 2024
A Review of the Data
Prepared by Richard Saunders as of January 31, 2024.
The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of BAYSTATE NOBLE HOSPITAL. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with BAYSTATE NOBLE HOSPITAL, Survey Analysis.)
In the briefest summary, BAYSTATE NOBLE HOSPITAL is one of the types of hospitals called Acute Care Hospitals. It is in WESTFIELD, MA. Its five star rating is 2 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 220065. It does provide emergency services. There are 405 medical professionals and 53 doctor groups affiliated with the hospital. On average at BAYSTATE NOBLE HOSPITAL, emergency patients were charged $17,632. This is lower than the state average of $24,534. It is also lower than the national average of $25,828.
According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 65% of the patients surveyed definitely recommended BAYSTATE NOBLE HOSPITAL, while only 5% did not recommend going to BAYSTATE NOBLE HOSPITAL.
The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
General Information for BAYSTATE NOBLE HOSPITAL
Address:
115 WEST SILVER STREET
WESTFIELD, MA
01085
(413) 568-2811
Click for Map
Medicare Provider Number:
220065
Type:
Acute Care Hospitals
Ownership:
Voluntary non-profit - Private
Overall Hospital Quality Star Rating for BAYSTATE NOBLE HOSPITAL
Overall Rating:
The Overall Hospital Quality Star Rating for BAYSTATE NOBLE HOSPITAL summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
Most hospitals will have an Overall Hospital Quality Star Rating of 3.
National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.
| Overall rating | Number of hospitals / Percentage |
|---|---|
| 1 star | 198 (6.34%) |
| 2 stars | 702 (22.49%) |
| 3 stars | 895 (28.68%) |
| 4 stars | 895 (28.68%) |
| 5 stars | 431 (13.81%) |
| N/A | 1,368 (30.47%) |
Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.
Patient Survey Results
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for BAYSTATE NOBLE HOSPITAL to the national results for similar facilities.
| Survey Question | Response |
|---|---|
| Patients who reported that their nurses "Always" communicated well | 80 % |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | 4 % |
| Patients who reported that their nurses "Usually" communicated well | 16 % |
| Nurse communication - linear mean score | Not Applicable |
| Nurse communication - star rating | Not Applicable |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | 88 % |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | 2 % |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | 10 % |
| Patients who reported that their nurses "Always" listened carefully to them | 78 % |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | 4 % |
| Patients who reported that their nurses "Usually" listened carefully to them | 18 % |
| Patients who reported that their nurses "Always" explained things in a way they could understand | 75 % |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | 5 % |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | 20 % |
| Patients who reported that their doctors "Always" communicated well | 78 % |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | 6 % |
| Patients who reported that their doctors "Usually" communicated well | 16 % |
| Doctor communication - linear mean score | Not Applicable |
| Doctor communication - star rating | Not Applicable |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | 85 % |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | 5 % |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | 10 % |
| Patients who reported that their doctors "Always" listened carefully to them | 76 % |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | 7 % |
| Patients who reported that their doctors "Usually" listened carefully to them | 17 % |
| Patients who reported that their doctors "Always" explained things in a way they could understand | 73 % |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | 7 % |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | 20 % |
| Patients who reported that they "Always" received help as soon as they wanted | 62 % |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | 10 % |
| Patients who reported that they "Usually" received help as soon as they wanted | 28 % |
| Staff responsiveness - linear mean score | Not Applicable |
| Staff responsiveness - star rating | Not Applicable |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | 62 % |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | 8 % |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | 30 % |
| Patients who reported that they "Always" received bathroom help as soon as they wanted | 63 % |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | 12 % |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | 25 % |
| Patients who reported that staff "Always" explained about medicines before giving it to them | 59 % |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | 22 % |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | 19 % |
| Communication about medicines - linear mean score | Not Applicable |
| Communication about medicines - star rating | Not Applicable |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | 75 % |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | 10 % |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | 15 % |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | 44 % |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | 34 % |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | 22 % |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | 14 % |
| Patients who reported that YES, they were given information about what to do during their recovery at home | 86 % |
| Discharge information - linear mean score | Not Applicable |
| Discharge information - star rating | Not Applicable |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | 19 % |
| Patients who reported that YES, they did discuss whether they would need help after discharge | 81 % |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | 9 % |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | 91 % |
| Patients who "Agree" they understood their care when they left the hospital | 49 % |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | 5 % |
| Patients who "Strongly Agree" they understood their care when they left the hospital | 46 % |
| Care transition - linear mean score | Not Applicable |
| Care transition - star rating | Not Applicable |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | 53 % |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | 8 % |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | 39 % |
| Patients who "Agree" that they understood their responsiblities in managing their health | 50 % |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | 6 % |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | 44 % |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | 41 % |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | 3 % |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | 56 % |
| Patients who reported that their room and bathroom were "Always" clean | 77 % |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | 7 % |
| Patients who reported that their room and bathroom were "Usually" clean | 16 % |
| Cleanliness - linear mean score | Not Applicable |
| Cleanliness - star rating | Not Applicable |
| Patients who reported that the area around their room was "Always" quiet at night | 50 % |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | 17 % |
| Patients who reported that the area around their room was "Usually" quiet at night | 33 % |
| Quietness - linear mean score | Not Applicable |
| Quietness - star rating | Not Applicable |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | 9 % |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | 27 % |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 64 % |
| Overall hospital rating - linear mean score | Not Applicable |
| Overall hospital rating - star rating | Not Applicable |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | 5 % |
| Patients who reported YES, they would definitely recommend the hospital | 65 % |
| Patients who reported YES, they would probably recommend the hospital | 30 % |
| Recommend hospital - linear mean score | Not Applicable |
| Recommend hospital - star rating | Not Applicable |
| Summary star rating | Not Applicable |
Cost of BAYSTATE NOBLE HOSPITAL, Compare to National and State Averages
Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the BAYSTATE NOBLE HOSPITAL provides.
To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.
MSPB for BAYSTATE NOBLE HOSPITAL: Not Available
Detailed table for spending and period for patients at BAYSTATE NOBLE HOSPITAL:
| Type | Amount |
|---|---|
| Home Health Agency (1 to 3 days Prior to Index Hospital Admission) | $20 |
| Hospice (1 to 3 days Prior to Index Hospital Admission) | $0 |
| Inpatient (1 to 3 days Prior to Index Hospital Admission) | $81 |
| Outpatient (1 to 3 days Prior to Index Hospital Admission) | $45 |
| Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) | $8 |
| Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) | $12 |
| Carrier (1 to 3 days Prior to Index Hospital Admission) | $663 |
| Home Health Agency (During Index Hospital Admission) | $0 |
| Hospice (During Index Hospital Admission) | $0 |
| Inpatient (During Index Hospital Admission) | $7,481 |
| Outpatient (During Index Hospital Admission) | $0 |
| Skilled Nursing Facility (During Index Hospital Admission) | $0 |
| Durable Medical Equipment (During Index Hospital Admission) | $14 |
| Carrier (During Index Hospital Admission) | $498 |
| Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) | $805 |
| Hospice (1 through 30 days After Discharge from Index Hospital Admission) | $127 |
| Inpatient (1 through 30 days After Discharge from Index Hospital Admission) | $2,839 |
| Outpatient (1 through 30 days After Discharge from Index Hospital Admission) | $632 |
| Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) | $3,110 |
| Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) | $117 |
| Carrier (1 through 30 days After Discharge from Index Hospital Admission) | $1,179 |
| Total (Complete Episode) | $17,632 |
Infection Rates at BAYSTATE NOBLE HOSPITAL
These measures show how often patients at BAYSTATE NOBLE HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.
| Infection Type | Score / Compare to National Average |
|---|---|
| Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit | Not Available / Not Available |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit | Not Available / Not Available |
| Central Line Associated Bloodstream Infection: Number of Device Days | 283.00 / Not Available |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | 0.16 / Not Available |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | 0.00 / Not Available |
| Central Line Associated Bloodstream Infection (ICU + select Wards) | Not Available / Not Available |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | Not Available / Not Available |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | Not Available / Not Available |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | 1,020.00 / Not Available |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | 0.50 / Not Available |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | 1.00 / Not Available |
| Catheter Associated Urinary Tract Infections (ICU + select Wards) | Not Available / Not Available |
| SSI - Colon Surgery: Lower Confidence Limit | Not Available / Not Available |
| SSI - Colon Surgery: Upper Confidence Limit | Not Available / Not Available |
| SSI - Colon Surgery: Number of Procedures | Not Available / Not Available |
| SSI - Colon Surgery: Predicted Cases | Not Available / Not Available |
| SSI - Colon Surgery: Observed Cases | Not Available / Not Available |
| SSI - Colon Surgery | Not Available / Not Available |
| SSI - Abdominal Hysterectomy: Lower Confidence Limit | Not Available / Not Available |
| SSI - Abdominal Hysterectomy: Upper Confidence Limit | Not Available / Not Available |
| SSI - Abdominal Hysterectomy: Number of Procedures | Not Available / Not Available |
| SSI - Abdominal Hysterectomy: Predicted Cases | Not Available / Not Available |
| SSI - Abdominal Hysterectomy: Observed Cases | Not Available / Not Available |
| SSI - Abdominal Hysterectomy | Not Available / Not Available |
| MRSA Bacteremia: Lower Confidence Limit | Not Available / Not Available |
| MRSA Bacteremia: Upper Confidence Limit | Not Available / Not Available |
| MRSA Bacteremia: Patient Days | 10,658.00 / Not Available |
| MRSA Bacteremia: Predicted Cases | 0.30 / Not Available |
| MRSA Bacteremia: Observed Cases | 1.00 / Not Available |
| MRSA Bacteremia | Not Available / Not Available |
| Clostridium Difficile (C.Diff): Lower Confidence Limit | 0.01 / Same |
| Clostridium Difficile (C.Diff): Upper Confidence Limit | 1.27 / Same |
| Clostridium Difficile (C.Diff): Patient Days | 10,658.00 / Same |
| Clostridium Difficile (C.Diff): Predicted Cases | 3.89 / Same |
| Clostridium Difficile (C.Diff): Observed Cases | 1.00 / Same |
| Clostridium Difficile (C.Diff) | 0.26 / Same |
How BAYSTATE NOBLE HOSPITAL Compares to Other Similar Facilities
This is how BAYSTATE NOBLE HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.
Top Hospitals in WESTFIELD, MA
Worst Hospitals in WESTFIELD, MA
Percentages of Complications and Deaths at BAYSTATE NOBLE HOSPITAL
| Measure | Score | Compared to National Rates |
|---|---|---|
| Rate of complications for hip/knee replacement patients | NA | Not Enough Data |
| Death rate for heart attack patients | NA | Not Enough Data |
| Death rate for CABG surgery patients | NA | Not Enough Data |
| Death rate for COPD patients | 7.7% | SAME |
| Death rate for heart failure patients | 9.8% | SAME |
| Death rate for pneumonia patients | 17.7% | SAME |
| Death rate for stroke patients | 16.9% | SAME |
| Pressure ulcer rate | 0.42% | SAME |
| Death rate among surgical inpatients with serious treatable complications | NA | Not Enough Data |
| Iatrogenic pneumothorax rate | 0.24% | SAME |
| In-hospital fall with hip fracture rate | 0.09% | SAME |
| Postoperative hemorrhage or hematoma rate | 2.5% | SAME |
| Postoperative acute kidney injury requiring dialysis rate | NA | Not Enough Data |
| Postoperative respiratory failure rate | NA | Not Enough Data |
| Perioperative pulmonary embolism or deep vein thrombosis rate | 3.53% | SAME |
| Postoperative sepsis rate | NA | Not Enough Data |
| Postoperative wound dehiscence rate | NA | Not Enough Data |
| Abdominopelvic accidental puncture or laceration rate | 1.07% | SAME |
| CMS Medicare PSI 90: Patient safety and adverse events composite | 0.94% | SAME |
Skilled Nursing Facilities Near BAYSTATE NOBLE HOSPITAL
Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near BAYSTATE NOBLE HOSPITAL ranked by their CMS 5-Star Overall Rating.
Medical Groups Affiliated with BAYSTATE NOBLE HOSPITAL
There are 405 doctors and 53 medical groups that are affiliated with BAYSTATE NOBLE HOSPITAL.
Affiliated Doctor Groups
- KIDNEY CARE AND TRANSPLANT SERVICES OF NEW ENGLAND PC
- BAYSTATE MEDICAL PRACTICES INC
- CH SPECIALTY SERVICES MA PC
- SPRINGFIELD ANESTHESIA SERVICE INC
- RIVERBEND MEDICAL GROUP INC
- RADIOLOGY AND IMAGING INC
- COMMUNITY CHIROPRACTIC CARE P.C.
- CD PRACTICE ASSOCIATES INC
- HAMPDEN AND FRANKLIN COUNTY CARDIOVASCULAR ASSOCIATES PC
- RENAL AND TRANSPLANT ASSOCIATES OF NEW ENGLAND PC
- VALLEY MEDICAL ASSOCIATES, PC
- FAMILY MEDICINE ASSOCIATES
- SPRINGFIELD MEDICAL ASSOCIATES, INC.
- MERCY CLINIC SPRINGFIELD COMMUNITIES
- MANHAN INTERNAL MEDICINE PC
- BAYSTATE WING HOSPITAL CORPORATION
- ENDOCRINE ASSOCIATES OF WESTERN MASS, P.C.
- VALLEY WOMEN'S HEALTH GROUP, LLC
- PIONEER SPINE AND SPORTS PHYSICIANS PC
- CHESTNUT MEDICAL ASSOCIATES, INC
- HILLTOWN COMMUNITY HEALTH CENTERS INC
- BERKSHIRE MEDICAL CENTER INC
- MERCY INPATIENT MEDICAL ASSOCIATES INC
- MEDICAL AFFILIATES OF CAPE COD INC
- WESTERN MASS PHYSICIAN ASSOCIATES INC
- NEW ENGLAND DERMATOLOGY PC
- FAIRVIEW HOSPITAL
- JORDAN HEALTHCARE CENTER LLC
- UROLOGY GROUP OF WESTERN NEW ENGLAND, P.C.
- NEW ENGLAND ORTHOPEDIC SURGEONS
- BAYSTATE OB/GYN GROUP INC
- FITZPATRICK MORAN COSTA AND HAAG-RICKERT LLP
- FAIRWAY PHYSICAL THERAPY LLC
- BAYSTATE FRANKLIN MEDICAL CENTER
- MERCY MEDICAL GROUP INC
- HEALTH-MD URGENT CARE
- PIONEER VALLEY UROLOGY, PC
- VALLEY MEDICAL GROUP PC
- CARING HEALTH CENTER, INC
- WOMEN'S HEALTH ASSOCIATES OF WESTERN MA INC.
- TRINITY HEALTH OF NEW ENGLAND PROVIDER NETWORK ORGANIZATION INC
- NANTUCKET COTTAGE HOSPITAL
- STEWARD MEDICAL GROUP INC
- PIONEER VALLEY CARDIOLOGY ASSOCIATES, INC
- HIGHLAND HOSPITAL OF ROCHESTER
- THE COMMONWEALTH OF MASSACHUSETTS
- PULSE ANESTHESIA CONSULTANTS PC
- NEW ENGLAND WOUND CARE LLC
- UNIVERSITY OF CONNECTICUT HEALTH CENTER
- PROVIDENCE DIAGNOSTIC IMAGING INC
- FAIRFIELD COUNTY MEDICAL GROUP PC
- REHABILITATION ASSOCIATES INC
- TOTAL WOMEN'S HEALTH CARE, INC.
The list of medical professionals associated with BAYSTATE NOBLE HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with BAYSTATE NOBLE HOSPITAL.
