CONTACT INFORMATION REVIEWS & MORE DATA

BAYSTATE WING HOSPITAL

  • Date Updated: January 31, 2024
  • Address: 40 WRIGHT STREET, PALMER, MA 01069
  • Phone (413) 283-7651
  • Type Acute Care Hospitals
  • Ownership Voluntary non-profit - Other
  • Overall Rating
  • Perc. Patients Recommending 65%
mAP

  About BAYSTATE WING HOSPITAL

BAYSTATE WING HOSPITAL is a Acute Care Hospitals. It is in PALMER, MA. Its type of ownership is Voluntary non-profit - Other. The facility's Medicare ID is 220030. It does provide emergency services. There are 361 medical professionals and 53 doctor groups affiliated with the hospital. On average at BAYSTATE WING HOSPITAL, emergency patients were charged $21,000. This is lower than the state average of $24,534. It is also lower than the national average of $25,828.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for BAYSTATE WING HOSPITAL to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 78 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 5 %
Patients who reported that their nurses "Usually" communicated well 17 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 86 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 11 %
Patients who reported that their nurses "Always" listened carefully to them 74 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 5 %
Patients who reported that their nurses "Usually" listened carefully to them 21 %
Patients who reported that their nurses "Always" explained things in a way they could understand 75 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 19 %
Patients who reported that their doctors "Always" communicated well 77 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 6 %
Patients who reported that their doctors "Usually" communicated well 17 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 84 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 12 %
Patients who reported that their doctors "Always" listened carefully to them 74 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 7 %
Patients who reported that their doctors "Usually" listened carefully to them 19 %
Patients who reported that their doctors "Always" explained things in a way they could understand 74 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 19 %
Patients who reported that they "Always" received help as soon as they wanted 58 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 11 %
Patients who reported that they "Usually" received help as soon as they wanted 31 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 57 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 10 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 33 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 58 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 11 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 31 %
Patients who reported that staff "Always" explained about medicines before giving it to them 58 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 23 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 19 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 73 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 43 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 34 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 15 %
Patients who reported that YES, they were given information about what to do during their recovery at home 85 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 18 %
Patients who reported that YES, they did discuss whether they would need help after discharge 82 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 12 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 88 %
Patients who "Agree" they understood their care when they left the hospital 46 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 7 %
Patients who "Strongly Agree" they understood their care when they left the hospital 47 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 52 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 9 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 39 %
Patients who "Agree" that they understood their responsiblities in managing their health 47 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 47 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 39 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 55 %
Patients who reported that their room and bathroom were "Always" clean 69 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 11 %
Patients who reported that their room and bathroom were "Usually" clean 20 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 41 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 23 %
Patients who reported that the area around their room was "Usually" quiet at night 36 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 9 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 28 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 63 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 6 %
Patients who reported YES, they would definitely recommend the hospital 65 %
Patients who reported YES, they would probably recommend the hospital 29 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of BAYSTATE WING HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the BAYSTATE WING HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for BAYSTATE WING HOSPITAL: Not Available

Detailed table for spending and period for patients at BAYSTATE WING HOSPITAL:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $26
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $14
Outpatient (1 to 3 days Prior to Index Hospital Admission) $55
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $7
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $10
Carrier (1 to 3 days Prior to Index Hospital Admission) $659
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $7,922
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $15
Carrier (During Index Hospital Admission) $726
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $1,082
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $108
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $4,879
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $639
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $3,554
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $92
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,210
Total (Complete Episode) $21,000

Infection Rates at BAYSTATE WING HOSPITAL

These measures show how often patients at BAYSTATE WING HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit Not Available / Not Available
Central Line Associated Bloodstream Infection: Number of Device Days 949.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 0.63 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 1.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards) Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit -- / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 2.89 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 1,659.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 1.04 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 0.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.00 / Same
SSI - Colon Surgery: Lower Confidence Limit Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit Not Available / Not Available
SSI - Colon Surgery: Number of Procedures 3.00 / Not Available
SSI - Colon Surgery: Predicted Cases 0.08 / Not Available
SSI - Colon Surgery: Observed Cases 0.00 / Not Available
SSI - Colon Surgery Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures Not Available / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases Not Available / Not Available
SSI - Abdominal Hysterectomy: Observed Cases Not Available / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit Not Available / Not Available
MRSA Bacteremia: Patient Days 14,347.00 / Not Available
MRSA Bacteremia: Predicted Cases 0.39 / Not Available
MRSA Bacteremia: Observed Cases 1.00 / Not Available
MRSA Bacteremia Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.09 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit 1.68 / Same
Clostridium Difficile (C.Diff): Patient Days 14,347.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases 3.94 / Same
Clostridium Difficile (C.Diff): Observed Cases 2.00 / Same
Clostridium Difficile (C.Diff) 0.51 / Same

How BAYSTATE WING HOSPITAL Compares to Other Similar Facilities

This is how BAYSTATE WING HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in PALMER, MA

Worst Hospitals in PALMER, MA

Percentages of Complications and Deaths at BAYSTATE WING HOSPITAL

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3.6% SAME
Death rate for heart attack patients NA Not Enough Data
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 6.8% SAME
Death rate for heart failure patients 9.3% SAME
Death rate for pneumonia patients 19.5% SAME
Death rate for stroke patients 13% SAME
Pressure ulcer rate 0.37% SAME
Death rate among surgical inpatients with serious treatable complications NA Not Enough Data
Iatrogenic pneumothorax rate 0.27% SAME
In-hospital fall with hip fracture rate 0.11% SAME
Postoperative hemorrhage or hematoma rate 2.45% SAME
Postoperative acute kidney injury requiring dialysis rate 1.57% SAME
Postoperative respiratory failure rate 8.49% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 4.19% SAME
Postoperative sepsis rate 5.21% SAME
Postoperative wound dehiscence rate 1.98% SAME
Abdominopelvic accidental puncture or laceration rate 1.06% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.96% SAME

Skilled Nursing Facilities Near BAYSTATE WING HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near BAYSTATE WING HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Davis Place 5:
Caleb Hitchcock Health Center 5:
Seabury 5:
Westview Health Care Center 5:
Mclean Health Center 5:
Touchpoints at Chestnut 5:
Matulaitis Nursing Home 5:
St Joseph's Residence 5:
Evergreen Health Care Center 5:
Julian J Levitt Family Nursing Home 5:
Overlook Masonic Health Center 5:
Life Care Center of Wilbraham 5:
Mary's Meadow at Providence Place 5:
Care One at Holyoke 5:
Quaboag Rehabilitation and Skilled Care Facility 5:
Care One at Northampton 5:
Touchpoints at Bloomfield 4:
Complete Care at Kimberly Hall-South 4:
Vernon Rehabilitation and Healthcare Center 4:
Ark Healthcare and Rehabilitation at Governor's Hous 4:
Chestnut Hill of East Longmeadow 4:
Vantage at Westfield LLC 4:
Palmer Healthcare Center 4:
Mont Marie Rehabilitation and Healthcare Center 4:
Renaissance Manor On Cabot 4:
Holden Rehabilitation and Nursing Center 4:
Fresh River Healthcare 3:
Meadowbrook of Granby 3:
The Suffield House 3:
Vantage at Hampden LLC 3:
East Longmeadow Skilled Nursing Center 3:
Agawam East Rehab and Nursing 3:
Agawam West Rehab and Nursing 3:
Agawam North Rehab and Nursing 3:
Agawam South Rehab and Nursing 3:
Loomis Lakeside at Reeds Landing 3:
Life Care Center of Auburn 3:
Linda Manor Extended Care Facility 3:
Elaine Center at Hadley 3:
Bloomfield Health Care Center 2:
Complete Care at Fox Hill 2:
Windsor Health and Rehabilitation Center, LLC 2:
Woodlake at Tolland Rehabilitation and Nursing Cente 2:
Bickford Health Care Center 2:
Parkway Pavilion Health and Rehabilitation Center 2:
Webster Manor Rehabilitation and Health Care Center 2:
Brookside Rehabilitation and Healthcare Center 2:
Chicopee Rehabilitation and Nursing 2:
Mission Care at Holyoke 2:
The Meadows of Central Massachusetts 2:
Regalcare at Holyoke 2:
Day Brook Village Senior Living 2:
Center For Extended Care at Amherst 2:
Complete Care at Kimberly Hall North 1:
Lanessa Extended Care 1:
Care One at Redstone 1:
Southbridge Rehabilitation and Health Care Center 1:
Sixteen Acres Healthcare Center 1:
Westfield Gardens Nursing and Rehab 1:
Vantage at Wilbraham LLC 1:
Bear Mountain at West Springfield 1:
Pioneer Valley Health and Rehabilitation 1:
Highview of Northampton 1:

Medical Groups Affiliated with BAYSTATE WING HOSPITAL

There are 361 doctors and 53 medical groups that are affiliated with BAYSTATE WING HOSPITAL.

Affiliated Doctor Groups


The list of medical professionals associated with BAYSTATE WING HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with BAYSTATE WING HOSPITAL.

Healthcare Search Options

Make informed decisions about your healthcare options

Our site is designed to help you find the information you need quickly and easily, no matter what type of healthcare provider you're looking for. We provide a wealth of statistics and data that can help you make informed decisions about your healthcare options.

SEARCH OUR HEALTHCARE DATABASES

Home healthcare

Nursing Homes

Owners & Operators

Dialysis

Hospitals

Doctor Groups

Doctors

Hospice

Purchase a Marketing or Other Report from our Database

We can provide custom data reports based on our database of skilled nursing facilities. Anything from emails to spreadsheets to an API. Bring the data directly into Salesforce or any other CRM.

  • Facility Name
  • Owner Name
  • Mailing Address
  • Contact Information
  • Phone Numbers
  • Website Addresses
  • File Formats: .xls, .csv, .txt
  • APIs

Reports updated monthly.

Request Report Pricing