HOLYOKE MEDICAL CENTER Review

Get Information, Ratings, Surveys, and Compare HOLYOKE MEDICAL CENTER to other hospitals

Overall Hospital Rating: ; HCAPS approval: 66%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of HOLYOKE MEDICAL CENTER. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with HOLYOKE MEDICAL CENTER, Survey Analysis.)

In the briefest summary, HOLYOKE MEDICAL CENTER is one of the types of hospitals called Acute Care Hospitals. It is in HOLYOKE, MA. Its five star rating is 3 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 220024. It does provide emergency services. There are 316 medical professionals and 65 doctor groups affiliated with the hospital. On average at HOLYOKE MEDICAL CENTER, emergency patients were charged $20,853. This is lower than the state average of $24,534. It is also lower than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 66% of the patients surveyed definitely recommended HOLYOKE MEDICAL CENTER, while only 6% did not recommend going to HOLYOKE MEDICAL CENTER.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for HOLYOKE MEDICAL CENTER

Address:

575 BEECH STREET
HOLYOKE, MA 01040
(413) 534-2500
Click for Map

Medicare Provider Number:

220024

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for HOLYOKE MEDICAL CENTER

Overall Rating:



The Overall Hospital Quality Star Rating for HOLYOKE MEDICAL CENTER summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for HOLYOKE MEDICAL CENTER to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 74 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 6 %
Patients who reported that their nurses "Usually" communicated well 20 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 83 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 12 %
Patients who reported that their nurses "Always" listened carefully to them 70 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 7 %
Patients who reported that their nurses "Usually" listened carefully to them 23 %
Patients who reported that their nurses "Always" explained things in a way they could understand 70 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 23 %
Patients who reported that their doctors "Always" communicated well 69 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 9 %
Patients who reported that their doctors "Usually" communicated well 22 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 77 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 6 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 17 %
Patients who reported that their doctors "Always" listened carefully to them 67 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 11 %
Patients who reported that their doctors "Usually" listened carefully to them 22 %
Patients who reported that their doctors "Always" explained things in a way they could understand 64 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 11 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 25 %
Patients who reported that they "Always" received help as soon as they wanted 52 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 15 %
Patients who reported that they "Usually" received help as soon as they wanted 33 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 49 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 15 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 36 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 55 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 14 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 31 %
Patients who reported that staff "Always" explained about medicines before giving it to them 57 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 23 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 20 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 71 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 12 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 43 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 34 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 17 %
Patients who reported that YES, they were given information about what to do during their recovery at home 83 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 19 %
Patients who reported that YES, they did discuss whether they would need help after discharge 81 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 86 %
Patients who "Agree" they understood their care when they left the hospital 49 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 8 %
Patients who "Strongly Agree" they understood their care when they left the hospital 43 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 54 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 11 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 35 %
Patients who "Agree" that they understood their responsiblities in managing their health 49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 7 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 44 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 42 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 51 %
Patients who reported that their room and bathroom were "Always" clean 72 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 10 %
Patients who reported that their room and bathroom were "Usually" clean 18 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 49 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 16 %
Patients who reported that the area around their room was "Usually" quiet at night 35 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 9 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 23 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 68 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 6 %
Patients who reported YES, they would definitely recommend the hospital 66 %
Patients who reported YES, they would probably recommend the hospital 28 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of HOLYOKE MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the HOLYOKE MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for HOLYOKE MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at HOLYOKE MEDICAL CENTER:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $4
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $5
Outpatient (1 to 3 days Prior to Index Hospital Admission) $34
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $20
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $8
Carrier (1 to 3 days Prior to Index Hospital Admission) $700
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $9,429
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $11
Carrier (During Index Hospital Admission) $1,059
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $767
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $104
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $2,529
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $781
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $4,095
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $68
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,238
Total (Complete Episode) $20,853

Infection Rates at HOLYOKE MEDICAL CENTER

These measures show how often patients at HOLYOKE MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.04 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 4.24 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 1,650.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 1.16 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 1.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.86 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.03 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 2.80 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 2,090.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 1.76 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 1.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.57 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.05 / Same
SSI - Colon Surgery: Upper Confidence Limit 4.88 / Same
SSI - Colon Surgery: Number of Procedures 44.00 / Same
SSI - Colon Surgery: Predicted Cases 1.01 / Same
SSI - Colon Surgery: Observed Cases 1.00 / Same
SSI - Colon Surgery 0.99 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures Not Available / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases Not Available / Not Available
SSI - Abdominal Hysterectomy: Observed Cases Not Available / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit 0.27 / Same
MRSA Bacteremia: Upper Confidence Limit 5.39 / Same
MRSA Bacteremia: Patient Days 24,778.00 / Same
MRSA Bacteremia: Predicted Cases 1.23 / Same
MRSA Bacteremia: Observed Cases 2.00 / Same
MRSA Bacteremia 1.63 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.25 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit 1.30 / Same
Clostridium Difficile (C.Diff): Patient Days 24,778.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases 9.62 / Same
Clostridium Difficile (C.Diff): Observed Cases 6.00 / Same
Clostridium Difficile (C.Diff) 0.62 / Same

How HOLYOKE MEDICAL CENTER Compares to Other Similar Facilities

This is how HOLYOKE MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in HOLYOKE, MA

Worst Hospitals in HOLYOKE, MA

Percentages of Complications and Deaths at HOLYOKE MEDICAL CENTER

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients NA Not Enough Data
Death rate for heart attack patients 12.8% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 8% SAME
Death rate for heart failure patients 11.2% SAME
Death rate for pneumonia patients 18.5% SAME
Death rate for stroke patients 12.3% SAME
Pressure ulcer rate 0.8% SAME
Death rate among surgical inpatients with serious treatable complications NA Not Enough Data
Iatrogenic pneumothorax rate 0.26% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 3.18% SAME
Postoperative acute kidney injury requiring dialysis rate 1.5% SAME
Postoperative respiratory failure rate 7.47% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.4% SAME
Postoperative sepsis rate 5.01% SAME
Postoperative wound dehiscence rate 2.4% SAME
Abdominopelvic accidental puncture or laceration rate 1.26% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.01% SAME

Skilled Nursing Facilities Near HOLYOKE MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near HOLYOKE MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Mclean Health Center 5:
Touchpoints at Chestnut 5:
St Joseph's Residence 5:
Evergreen Health Care Center 5:
Julian J Levitt Family Nursing Home 5:
Life Care Center of Wilbraham 5:
Mary's Meadow at Providence Place 5:
Care One at Holyoke 5:
Care One at Northampton 5:
Complete Care at Kimberly Hall-South 4:
Vernon Rehabilitation and Healthcare Center 4:
Ark Healthcare and Rehabilitation at Governor's Hous 4:
Vantage at Westfield LLC 4:
Palmer Healthcare Center 4:
Renaissance Manor On Cabot 4:
Windsor Health and Rehabilitation Center, LLC 3:
Fresh River Healthcare 3:
Meadowbrook of Granby 3:
The Suffield House 3:
Chestnut Hill of East Longmeadow 3:
Vantage at Hampden LLC 3:
East Longmeadow Skilled Nursing Center 3:
Agawam East Rehab and Nursing 3:
Agawam West Rehab and Nursing 3:
Agawam North Rehab and Nursing 3:
Agawam South Rehab and Nursing 3:
Loomis Lakeside at Reeds Landing 3:
Mont Marie Rehabilitation and Healthcare Center 3:
Linda Manor Extended Care Facility 3:
Elaine Center at Hadley 3:
Complete Care at Fox Hill 2:
Woodlake at Tolland Rehabilitation and Nursing Cente 2:
Bickford Health Care Center 2:
Parkway Pavilion Health and Rehabilitation Center 2:
Chicopee Rehabilitation and Nursing 2:
Mission Care at Holyoke 2:
Regalcare at Holyoke 2:
Center For Extended Care at Amherst 2:
Complete Care at Kimberly Hall North 1:
Care One at Redstone 1:
Sixteen Acres Healthcare Center 1:
Westfield Gardens Nursing and Rehab 1:
Vantage at Wilbraham LLC 1:
Bear Mountain at West Springfield 1:
Day Brook Village Senior Living 1:
Pioneer Valley Health and Rehabilitation 1:
Highview of Northampton 1:

Medical Groups Affiliated with HOLYOKE MEDICAL CENTER

There are 316 doctors and 65 medical groups that are affiliated with HOLYOKE MEDICAL CENTER.

Affiliated Doctor Groups


The list of medical professionals associated with HOLYOKE MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with HOLYOKE MEDICAL CENTER.