FIRST CALL HOME HEALTH AGENCY, LLC: Ratings, Survey Results, and Analysis

CMS Five Star Rating (2.5 out of 5): , Patient Recommendation: 82%

 2608 CASCADIA INDUSTRIAL STREET SE SALEM, OR 97302

  503-371-4567

Data date: Jan 17, 2024

The Most Important Data about FIRST CALL HOME HEALTH AGENCY, LLC

We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)

The overall 5-star Rating for FIRST CALL HOME HEALTH AGENCY, LLC is 2.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 81% of its customers. This is HIGHER than the national average. The percentage of patients who gave FIRST CALL HOME HEALTH AGENCY, LLC a rating of 9 or 10 was 82%. This is LOWER than the national average. The agency has been participating in Medicare since 05/15/2003. The agency costs LESS than the average agency nationally. The agency serves 64 ZIP codes.

To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.

The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

What is this page all about?

Below is everything shred of information that we can find about FIRST CALL HOME HEALTH AGENCY, LLC, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.

General Information on FIRST CALL HOME HEALTH AGENCY, LLC

Data as of Jan 17, 2024

Address:

2608 CASCADIA INDUSTRIAL STREET SE

SALEM, OR 97302

Click for Map

The Best Home Health Agencies around SALEM

The Worst Home Health Agencies around SALEM

Medicare Provider Number: 387147

Participating in Medicare Since: May 15, 2003

Ownership Type: VOLUNTARY NON-PROFIT - PRIVATE

Cost compared to national average: 91%

DTC Performance for FIRST CALL HOME HEALTH AGENCY, LLC

The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.

DTC performance is Better Than National Rate for FIRST CALL HOME HEALTH AGENCY, LLC.

Home Health Care Services

FIRST CALL HOME HEALTH AGENCY, LLC offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.

Services Offered Services Not Offered
  • Nursing
  • Physical Therapy
  • Occupational Therapy
  • Speech Pathology Therapy
  • Medical Social Services
  • Home Health Aide Services
  • NONE

Ratings for FIRST CALL HOME HEALTH AGENCY, LLC

The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.

Rating Type Rating
5-Star Quality Rating 2.5:
HHCAHPS Survey Summary Star Rating 3:
Star Rating For Health Team Gave Care In A Professional Way 4:
Star Rating For Health Team Communicated Well With Them 3:
Star Rating Team Discussed Medicines, Pain, And Home Safety 3:
Star Rating For How Patients Rated Overall Care From Agency 3:

Service Area Covered by FIRST CALL HOME HEALTH AGENCY, LLC

FIRST CALL HOME HEALTH AGENCY, LLC provides home health care services in these zip codes.

97002 97013 97020 97026 97032 97038 97042 97070 97071 97101 97111 97114 97115 97127 97128 97132 97137 97140 97148 97213 97223 97233 97301 97302 97303 97304 97305 97306 97308 97312 97317 97321 97322 97325 97326 97330 97333 97335 97338 97339 97344 97346 97351 97352 97355 97358 97360 97361 97362 97370 97371 97374 97375 97377 97378 97381 97383 97384 97385 97386 97388 97389 97392 97396

Performance Measures for FIRST CALL HOME HEALTH AGENCY, LLC

All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.

Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.

Question Percentage
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely 94.9%
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season 76.8%
How Often Patients Got Better At Walking Or Moving Around 75.9%
How Often Patients Got Better At Getting In And Out Of Bed 81.7%
How Often Patients Got Better At Bathing 79.9%
How Often Patients' Breathing Improved 76.1%
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth 75.8%
How Often Home Health Patients Had To Be Admitted To The Hospital 13.7%
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted 19.5%

Patient Survey Responses for FIRST CALL HOME HEALTH AGENCY, LLC

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for FIRST CALL HOME HEALTH AGENCY, LLC to the national results for similar facilities.

Question Percentage / Compared to National
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way 89% (Nat: 88%)
Higher
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them 85% (Nat: 86%)
Lower
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them 76% (Nat: 82%)
Lower
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) 82% (Nat: 85%)
Lower
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family 81% (Nat: 78%)
Higher

Medical Professionals Associated with FIRST CALL HOME HEALTH AGENCY, LLC

These are the doctors who are affiliated with FIRST CALL HOME HEALTH AGENCY, LLC.

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