HEALTHFLEX HOME HEALTH SERVICES: Ratings, Survey Results, and Analysis

CMS Five Star Rating (4.5 out of 5): , Patient Recommendation: 77%

 7677 OAKPORT STREET, SUITE 930 OAKLAND, CA 94621

  510-553-1900

Data date: Jan 17, 2024

The Most Important Data about HEALTHFLEX HOME HEALTH SERVICES

We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)

The overall 5-star Rating for HEALTHFLEX HOME HEALTH SERVICES is 4.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 74% of its customers. This is LOWER than the national average. The percentage of patients who gave HEALTHFLEX HOME HEALTH SERVICES a rating of 9 or 10 was 77%. This is LOWER than the national average. The agency has been participating in Medicare since 12/24/2013. The agency costs LESS than the average agency nationally. The agency serves 343 ZIP codes.

To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.

The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

What is this page all about?

Below is everything shred of information that we can find about HEALTHFLEX HOME HEALTH SERVICES, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.

General Information on HEALTHFLEX HOME HEALTH SERVICES

Data as of Jan 17, 2024

Address:

7677 OAKPORT STREET, SUITE 930

OAKLAND, CA 94621

Click for Map

The Best Home Health Agencies around OAKLAND

The Worst Home Health Agencies around OAKLAND

Medicare Provider Number: 59551

Participating in Medicare Since: December 24, 2013

Ownership Type: PROPRIETARY

Cost compared to national average: 98%

DTC Performance for HEALTHFLEX HOME HEALTH SERVICES

The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.

DTC performance is Better Than National Rate for HEALTHFLEX HOME HEALTH SERVICES.

Home Health Care Services

HEALTHFLEX HOME HEALTH SERVICES offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.

Services Offered Services Not Offered
  • Nursing
  • Physical Therapy
  • Occupational Therapy
  • Speech Pathology Therapy
  • Medical Social Services
  • Home Health Aide Services
  • NONE

Ratings for HEALTHFLEX HOME HEALTH SERVICES

The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.

Rating Type Rating
5-Star Quality Rating 4.5:
HHCAHPS Survey Summary Star Rating 3:
Star Rating For Health Team Gave Care In A Professional Way 2:
Star Rating For Health Team Communicated Well With Them 3:
Star Rating Team Discussed Medicines, Pain, And Home Safety 3:
Star Rating For How Patients Rated Overall Care From Agency 2:

Service Area Covered by HEALTHFLEX HOME HEALTH SERVICES

HEALTHFLEX HOME HEALTH SERVICES provides home health care services in these zip codes.

93111 93454 93631 94002 94005 94010 94014 94015 94019 94022 94024 94025 94027 94028 94030 94038 94040 94041 94043 94044 94061 94062 94063 94065 94066 94070 94080 94085 94086 94087 94088 94089 94102 94103 94104 94105 94107 94108 94109 94110 94111 94112 94114 94115 94116 94117 94118 94121 94122 94123 94124 94127 94129 94130 94131 94132 94133 94134 94137 94142 94158 94205 94301 94303 94304 94305 94306 94401 94402 94403 94404 94501 94502 94503 94505 94506 94507 94509 94510 94512 94513 94515 94517 94518 94519 94520 94521 94523 94525 94526 94528 94530 94531 94533 94534 94535 94536 94538 94539 94541 94542 94543 94544 94545 94546 94547 94549 94550 94551 94552 94553 94555 94556 94558 94559 94560 94561 94563 94564 94565 94566 94568 94569 94571 94572 94574 94575 94577 94578 94579 94580 94581 94582 94583 94585 94586 94587 94588 94589 94590 94591 94592 94595 94596 94597 94598 94599 94601 94602 94603 94604 94605 94606 94607 94608 94609 94610 94611 94612 94618 94619 94621 94701 94702 94703 94704 94705 94706 94707 94708 94709 94710 94801 94802 94803 94804 94805 94806 94808 94901 94903 94904 94920 94925 94928 94930 94931 94939 94941 94945 94947 94949 94951 94952 94954 94957 94960 94964 94965 95002 95008 95014 95015 95020 95030 95032 95033 95035 95037 95046 95050 95051 95054 95055 95070 95110 95111 95112 95113 95116 95117 95118 95119 95120 95121 95122 95123 95124 95125 95126 95127 95128 95129 95130 95131 95132 95133 95134 95135 95136 95138 95139 95140 95148 95202 95203 95204 95205 95206 95207 95209 95210 95212 95215 95219 95220 95231 95236 95240 95242 95258 95304 95330 95336 95337 95366 95376 95377 95391 95401 95403 95404 95405 95407 95409 95442 95448 95472 95476 95492 95605 95608 95610 95616 95618 95620 95621 95624 95625 95628 95630 95632 95641 95648 95652 95660 95661 95662 95670 95673 95677 95678 95687 95688 95691 95694 95722 95742 95746 95747 95757 95758 95762 95765 95811 95814 95815 95816 95817 95818 95819 95820 95821 95822 95823 95824 95825 95826 95827 95828 95829 95831 95832 95833 95834 95835 95837 95838 95841 95842 95843 95864 95961

Performance Measures for HEALTHFLEX HOME HEALTH SERVICES

All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.

Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.

Question Percentage
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely 98.1%
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season 84%
How Often Patients Got Better At Walking Or Moving Around 91.8%
How Often Patients Got Better At Getting In And Out Of Bed 90%
How Often Patients Got Better At Bathing 96.6%
How Often Patients' Breathing Improved 99%
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth 94.2%
How Often Home Health Patients Had To Be Admitted To The Hospital 13.8%
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted 13.5%

Patient Survey Responses for HEALTHFLEX HOME HEALTH SERVICES

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for HEALTHFLEX HOME HEALTH SERVICES to the national results for similar facilities.

Question Percentage / Compared to National
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way 85% (Nat: 88%)
Lower
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them 84% (Nat: 86%)
Lower
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them 76% (Nat: 82%)
Lower
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) 77% (Nat: 85%)
Lower
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family 74% (Nat: 78%)
Lower

Medical Professionals Associated with HEALTHFLEX HOME HEALTH SERVICES

These are the doctors who are affiliated with HEALTHFLEX HOME HEALTH SERVICES.

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