CROSSROADS HOME HEALTH & HOSPICE: Ratings, Survey Results, and Analysis
CMS Five Star Rating (4.5 out of 5): , Patient Recommendation: 74%
1109 VICENTE STREET, SUITE 103 SAN FRANCISCO, CA 94116
415-682-2111
Data date: Jan 17, 2024
The Most Important Data about CROSSROADS HOME HEALTH & HOSPICE
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for CROSSROADS HOME HEALTH & HOSPICE is 4.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 68% of its customers. This is LOWER than the national average. The percentage of patients who gave CROSSROADS HOME HEALTH & HOSPICE a rating of 9 or 10 was 74%. This is LOWER than the national average. The agency has been participating in Medicare since 04/18/1997. The agency costs LESS than the average agency nationally. The agency serves 91 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about CROSSROADS HOME HEALTH & HOSPICE, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on CROSSROADS HOME HEALTH & HOSPICE
Data as of Jan 17, 2024
Address:
1109 VICENTE STREET, SUITE 103
SAN FRANCISCO, CA 94116
Medicare Provider Number: 557796
Participating in Medicare Since: April 18, 1997
Ownership Type: PROPRIETARY
Cost compared to national average: 93%
DTC Performance for CROSSROADS HOME HEALTH & HOSPICE
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for CROSSROADS HOME HEALTH & HOSPICE.
Home Health Care Services
CROSSROADS HOME HEALTH & HOSPICE offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
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Ratings for CROSSROADS HOME HEALTH & HOSPICE
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 4.5: |
HHCAHPS Survey Summary Star Rating | 2: |
Star Rating For Health Team Gave Care In A Professional Way | 1: |
Star Rating For Health Team Communicated Well With Them | 1: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 3: |
Star Rating For How Patients Rated Overall Care From Agency | 2: |
Service Area Covered by CROSSROADS HOME HEALTH & HOSPICE
CROSSROADS HOME HEALTH & HOSPICE provides home health care services in these zip codes.
94005 94010 94014 94015 94030 94044 94060 94066 94080 94102 94103 94104 94105 94107 94108 94109 94110 94111 94112 94114 94115 94116 94117 94118 94119 94121 94122 94123 94124 94127 94129 94131 94132 94133 94134 94158 94403 94501 94502 94503 94521 94530 94536 94538 94539 94541 94542 94544 94545 94546 94550 94552 94555 94560 94566 94577 94578 94579 94580 94587 94588 94601 94602 94603 94605 94606 94607 94608 94609 94610 94611 94612 94618 94619 94621 94660 94702 94703 94704 94705 94706 94707 94708 94709 94710 94801 94803 94804 94805 94806 95687
Performance Measures for CROSSROADS HOME HEALTH & HOSPICE
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 99.5% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 82.1% |
How Often Patients Got Better At Walking Or Moving Around | 88.1% |
How Often Patients Got Better At Getting In And Out Of Bed | 91.3% |
How Often Patients Got Better At Bathing | 92.4% |
How Often Patients' Breathing Improved | 88.1% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 90.5% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 11.3% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 8.5% |
Patient Survey Responses for CROSSROADS HOME HEALTH & HOSPICE
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CROSSROADS HOME HEALTH & HOSPICE to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 80% (Nat: 88%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 76% (Nat: 86%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 76% (Nat: 82%) Lower |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 74% (Nat: 85%) Lower |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 68% (Nat: 78%) Lower |
Medical Professionals Associated with CROSSROADS HOME HEALTH & HOSPICE
These are the doctors who are affiliated with CROSSROADS HOME HEALTH & HOSPICE.
- ALEXIS WILLIAMS ( FAMILY PRACTICE - CITY AND COUNTY OF SAN FRANCISCO )
- YONG LIU ( INTERNAL MEDICINE - BURLINGAME PACIFICA MEDICAL GROUP INC )
- CHRISTOPHER WONG ( INTERNAL MEDICINE )