CARELINK HOME HEALTH AGENCY: Ratings, Survey Results, and Analysis
CMS Five Star Rating (3.5 out of 5): , Patient Recommendation: 70%
851 BURLWAY ROAD, SUITE 502 BURLINGAME, CA 94010
650-375-8223
Data date: Jan 17, 2024
The Most Important Data about CARELINK HOME HEALTH AGENCY
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for CARELINK HOME HEALTH AGENCY is 3.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 68% of its customers. This is LOWER than the national average. The percentage of patients who gave CARELINK HOME HEALTH AGENCY a rating of 9 or 10 was 70%. This is LOWER than the national average. The agency has been participating in Medicare since 01/06/2012. The agency costs LESS than the average agency nationally. The agency serves 75 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about CARELINK HOME HEALTH AGENCY, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on CARELINK HOME HEALTH AGENCY
Data as of Jan 17, 2024
Address:
851 BURLWAY ROAD, SUITE 502
BURLINGAME, CA 94010
Medicare Provider Number: 59364
Participating in Medicare Since: January 06, 2012
Ownership Type: PROPRIETARY
Cost compared to national average: 96%
DTC Performance for CARELINK HOME HEALTH AGENCY
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for CARELINK HOME HEALTH AGENCY.
Home Health Care Services
CARELINK HOME HEALTH AGENCY offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
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Ratings for CARELINK HOME HEALTH AGENCY
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 3.5: |
HHCAHPS Survey Summary Star Rating | 1: |
Star Rating For Health Team Gave Care In A Professional Way | 1: |
Star Rating For Health Team Communicated Well With Them | 1: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 2: |
Star Rating For How Patients Rated Overall Care From Agency | 1: |
Service Area Covered by CARELINK HOME HEALTH AGENCY
CARELINK HOME HEALTH AGENCY provides home health care services in these zip codes.
93720 94002 94005 94010 94014 94015 94018 94019 94020 94025 94027 94028 94030 94037 94038 94044 94061 94062 94063 94065 94066 94070 94080 94102 94103 94105 94107 94108 94109 94110 94111 94112 94114 94115 94116 94117 94118 94121 94122 94123 94124 94127 94129 94131 94132 94133 94134 94158 94301 94303 94304 94305 94306 94401 94402 94403 94404 94601 94901 94903 94904 94920 94925 94928 94930 94939 94941 94945 94946 94947 94949 94957 94965 95382 95409
Performance Measures for CARELINK HOME HEALTH AGENCY
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 99.2% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 95.5% |
How Often Patients Got Better At Walking Or Moving Around | 86.5% |
How Often Patients Got Better At Getting In And Out Of Bed | 88.2% |
How Often Patients Got Better At Bathing | 86% |
How Often Patients' Breathing Improved | 89.2% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 85.3% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 14.2% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 11.3% |
Patient Survey Responses for CARELINK HOME HEALTH AGENCY
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CARELINK HOME HEALTH AGENCY to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 80% (Nat: 88%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 77% (Nat: 86%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 67% (Nat: 82%) Lower |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 70% (Nat: 85%) Lower |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 68% (Nat: 78%) Lower |
Medical Professionals Associated with CARELINK HOME HEALTH AGENCY
These are the doctors who are affiliated with CARELINK HOME HEALTH AGENCY.
- JOHN CHOW ( INTERNAL MEDICINE )
- ERIC LIM ( INTERNAL MEDICINE )
- FRANK TORTORICE ( INTERNAL MEDICINE )
- ALISA OBERSCHELP ( INTERNAL MEDICINE - CITY AND COUNTY OF SAN FRANCISCO )
- GARY RICHMOND ( NURSE PRACTITIONER - PINE PARK HEALTH, INC )