OPTIMA CARE HOME HEALTH SERVICES INC: Ratings, Survey Results, and Analysis
CMS Five Star Rating (2.5 out of 5): , Patient Recommendation: 81%
3595-4 INLAND EMPIRE BLVD. ONTARIO, CA 91764
866-626-8020
Data date: Jan 17, 2024
The Most Important Data about OPTIMA CARE HOME HEALTH SERVICES INC
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for OPTIMA CARE HOME HEALTH SERVICES INC is 2.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 82% of its customers. This is HIGHER than the national average. The percentage of patients who gave OPTIMA CARE HOME HEALTH SERVICES INC a rating of 9 or 10 was 81%. This is LOWER than the national average. The agency has been participating in Medicare since 08/19/2009. The agency costs MORE than the average agency nationally. The agency serves 261 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about OPTIMA CARE HOME HEALTH SERVICES INC, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on OPTIMA CARE HOME HEALTH SERVICES INC
Data as of Jan 17, 2024
Address:
3595-4 INLAND EMPIRE BLVD.
ONTARIO, CA 91764
Medicare Provider Number: 59099
Participating in Medicare Since: August 19, 2009
Ownership Type: PROPRIETARY
Cost compared to national average: 105%
DTC Performance for OPTIMA CARE HOME HEALTH SERVICES INC
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Worse Than National Rate for OPTIMA CARE HOME HEALTH SERVICES INC.
Home Health Care Services
OPTIMA CARE HOME HEALTH SERVICES INC offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
| Services Offered | Services Not Offered |
|
|
Ratings for OPTIMA CARE HOME HEALTH SERVICES INC
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
| Rating Type | Rating |
|---|---|
| 5-Star Quality Rating | 2.5: |
| HHCAHPS Survey Summary Star Rating | 3: |
| Star Rating For Health Team Gave Care In A Professional Way | 3: |
| Star Rating For Health Team Communicated Well With Them | 3: |
| Star Rating Team Discussed Medicines, Pain, And Home Safety | 3: |
| Star Rating For How Patients Rated Overall Care From Agency | 3: |
Service Area Covered by OPTIMA CARE HOME HEALTH SERVICES INC
OPTIMA CARE HOME HEALTH SERVICES INC provides home health care services in these zip codes.
90001 90003 90004 90007 90016 90019 90020 90023 90024 90028 90033 90036 90037 90040 90041 90042 90043 90045 90046 90049 90057 90061 90062 90066 90067 90069 90201 90210 90212 90221 90247 90250 90255 90272 90301 90302 90402 90405 90504 90505 90621 90630 90631 90670 90680 90703 90710 90716 90731 90732 90744 90802 90803 90806 90807 90808 90813 91001 91006 91007 91010 91016 91024 91030 91042 91101 91105 91202 91203 91204 91205 91206 91208 91307 91308 91311 91324 91331 91335 91344 91364 91402 91403 91504 91604 91605 91701 91702 91706 91708 91709 91710 91711 91722 91724 91730 91733 91737 91739 91741 91744 91745 91746 91748 91750 91752 91754 91761 91762 91763 91764 91765 91766 91767 91768 91770 91773 91775 91778 91784 91786 91789 91790 91791 91801 91901 91945 92003 92009 92011 92019 92056 92078 92088 92128 92220 92223 92301 92307 92308 92311 92313 92314 92315 92316 92320 92321 92324 92325 92335 92336 92337 92342 92344 92345 92346 92354 92356 92359 92371 92373 92374 92376 92377 92386 92391 92392 92394 92395 92397 92399 92404 92405 92407 92408 92410 92411 92501 92503 92504 92505 92506 92508 92509 92532 92544 92545 92551 92553 92555 92557 92562 92563 92570 92581 92582 92583 92584 92585 92586 92587 92591 92592 92595 92596 92603 92606 92618 92626 92629 92630 92646 92648 92649 92651 92653 92656 92660 92672 92673 92675 92677 92679 92683 92688 92691 92692 92694 92703 92705 92706 92707 92780 92782 92801 92804 92805 92806 92807 92821 92831 92835 92840 92843 92845 92860 92861 92865 92866 92867 92869 92870 92878 92879 92880 92881 92882 92883 92886 92887 93035
Performance Measures for OPTIMA CARE HOME HEALTH SERVICES INC
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
| Question | Percentage |
|---|---|
| How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 79.1% |
| How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 62.4% |
| How Often Patients Got Better At Walking Or Moving Around | 78.1% |
| How Often Patients Got Better At Getting In And Out Of Bed | 72.6% |
| How Often Patients Got Better At Bathing | 84.4% |
| How Often Patients' Breathing Improved | 75.4% |
| How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 68.9% |
| How Often Home Health Patients Had To Be Admitted To The Hospital | 15% |
| How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 8.7% |
Patient Survey Responses for OPTIMA CARE HOME HEALTH SERVICES INC
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for OPTIMA CARE HOME HEALTH SERVICES INC to the national results for similar facilities.
| Question | Percentage / Compared to National |
|---|---|
| Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 88% (Nat: 88%) Lower |
| Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 83% (Nat: 86%) Lower |
| Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 77% (Nat: 82%) Lower |
| Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 81% (Nat: 85%) Lower |
| Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 82% (Nat: 78%) Higher |
Medical Professionals Associated with OPTIMA CARE HOME HEALTH SERVICES INC
These are the doctors who are affiliated with OPTIMA CARE HOME HEALTH SERVICES INC.
- DAVID LOZANO ( GENERAL PRACTICE )
- RICARDO OLIVO ( NEUROLOGY )
- JOHN FAGAN ( FAMILY PRACTICE - JOHN A FAGAN MD FAMILY PRACTICE INC )
- MOHAMED NASSAR ( INTERNAL MEDICINE - HSI SERVICES INC )
- ELEONORA SPOKOYNY ( NEUROLOGY - ELEONORA S SPOKOYNY MD INC )
- GIMHA GUNAWARDANA ( INTERNAL MEDICINE - UNITED HOSPITALIST INC )
- FRANCISCO JIMENEZ ( GENERAL PRACTICE - LATINO HEALTH SERVICES MEDICAL GROUP INC )
