ROYAL HEALTH HOMECARE AGENCY, INC: Ratings, Survey Results, and Analysis
CMS Five Star Rating (1.5 out of 5): , Patient Recommendation: 0%
1272 CENTER COURT DRIVE, SUITE 204/205 COVINA, CA 91724
818-507-5300
Data date: Jan 17, 2024
The Most Important Data about ROYAL HEALTH HOMECARE AGENCY, INC
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for ROYAL HEALTH HOMECARE AGENCY, INC is 1.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 97% of its customers. This is HIGHER than the national average. The percentage of patients who gave ROYAL HEALTH HOMECARE AGENCY, INC a rating of 9 or 10 was 0%. This is LOWER than the national average. The agency has been participating in Medicare since 10/30/2007. The agency costs LESS than the average agency nationally. The agency serves 51 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about ROYAL HEALTH HOMECARE AGENCY, INC, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on ROYAL HEALTH HOMECARE AGENCY, INC
Data as of Jan 17, 2024
Address:
1272 CENTER COURT DRIVE, SUITE 204/205
COVINA, CA 91724
Medicare Provider Number: 58411
Participating in Medicare Since: October 30, 2007
Ownership Type: PROPRIETARY
Cost compared to national average: 65%
DTC Performance for ROYAL HEALTH HOMECARE AGENCY, INC
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for ROYAL HEALTH HOMECARE AGENCY, INC.
Home Health Care Services
ROYAL HEALTH HOMECARE AGENCY, INC offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
| Services Offered | Services Not Offered |
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Ratings for ROYAL HEALTH HOMECARE AGENCY, INC
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
| Rating Type | Rating |
|---|---|
| 5-Star Quality Rating | 1.5: |
| HHCAHPS Survey Summary Star Rating |
Not Available |
| Star Rating For Health Team Gave Care In A Professional Way |
Not Available |
| Star Rating For Health Team Communicated Well With Them |
Not Available |
| Star Rating Team Discussed Medicines, Pain, And Home Safety |
Not Available |
| Star Rating For How Patients Rated Overall Care From Agency |
Not Available |
Service Area Covered by ROYAL HEALTH HOMECARE AGENCY, INC
ROYAL HEALTH HOMECARE AGENCY, INC provides home health care services in these zip codes.
90012 90022 90023 90026 90031 90032 90033 90040 90041 90042 90062 90063 90201 90603 90640 90670 90723 91006 91007 91010 91016 91030 91101 91103 91105 91702 91706 91722 91724 91731 91732 91733 91740 91744 91745 91748 91754 91755 91765 91770 91773 91775 91776 91780 91790 91791 91792 91801 91803 92833 92870
Performance Measures for ROYAL HEALTH HOMECARE AGENCY, INC
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
| Question | Percentage |
|---|---|
| How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 46.9% |
| How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 77.8% |
| How Often Patients Got Better At Walking Or Moving Around | 40.4% |
| How Often Patients Got Better At Getting In And Out Of Bed | 31.4% |
| How Often Patients Got Better At Bathing | 52.6% |
| How Often Patients' Breathing Improved | 58.8% |
| How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 22.6% |
| How Often Home Health Patients Had To Be Admitted To The Hospital | 15.1% |
| How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 8.1% |
Patient Survey Responses for ROYAL HEALTH HOMECARE AGENCY, INC
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for ROYAL HEALTH HOMECARE AGENCY, INC to the national results for similar facilities.
| Question | Percentage / Compared to National |
|---|---|
| Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 66% (Nat: 88%) Lower |
| Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 63% (Nat: 86%) Lower |
| Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 52% (Nat: 82%) Lower |
| Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 0% (Nat: 85%) Lower |
| Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 97% (Nat: 78%) Higher |
Medical Professionals Associated with ROYAL HEALTH HOMECARE AGENCY, INC
These are the doctors who are affiliated with ROYAL HEALTH HOMECARE AGENCY, INC.
- DUSTIN LEE ( GENERAL SURGERY - MINIMALLY INVASIVE SURGICAL SERVICES, INC., AN OSTEOPATHIC CORPORATION )
