CHARTER HEALTH CARE GROUP, LLC: Ratings, Survey Results, and Analysis
CMS Five Star Rating (1.5 out of 5): , Patient Recommendation: 34%
970 S VILLAGE OAKS DR, SUITE 102 COVINA, CA 91724
626-915-7490
Data date: Jan 17, 2024
The Most Important Data about CHARTER HEALTH CARE GROUP, LLC
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for CHARTER HEALTH CARE GROUP, LLC is 1.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency has been participating in Medicare since 07/20/2001. The agency costs LESS than the average agency nationally. The agency serves 150 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about CHARTER HEALTH CARE GROUP, LLC, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on CHARTER HEALTH CARE GROUP, LLC
Data as of Jan 17, 2024
Address:
970 S VILLAGE OAKS DR, SUITE 102
COVINA, CA 91724
Medicare Provider Number: 58076
Participating in Medicare Since: July 20, 2001
Ownership Type: PROPRIETARY
Cost compared to national average: 99%
DTC Performance for CHARTER HEALTH CARE GROUP, LLC
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Same As National Rate for CHARTER HEALTH CARE GROUP, LLC.
Home Health Care Services
CHARTER HEALTH CARE GROUP, LLC offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
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Ratings for CHARTER HEALTH CARE GROUP, LLC
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 1.5: |
HHCAHPS Survey Summary Star Rating |
Not Available |
Star Rating For Health Team Gave Care In A Professional Way |
Not Available |
Star Rating For Health Team Communicated Well With Them |
Not Available |
Star Rating Team Discussed Medicines, Pain, And Home Safety |
Not Available |
Star Rating For How Patients Rated Overall Care From Agency |
Not Available |
Service Area Covered by CHARTER HEALTH CARE GROUP, LLC
CHARTER HEALTH CARE GROUP, LLC provides home health care services in these zip codes.
90002 90003 90022 90026 90037 90042 90046 90242 90248 90250 90602 90620 90631 90650 90660 91007 91010 91016 91024 91105 91601 91606 91701 91702 91706 91709 91710 91711 91722 91723 91724 91730 91732 91733 91737 91739 91740 91741 91744 91745 91746 91748 91750 91752 91754 91761 91762 91763 91764 91765 91766 91767 91768 91770 91773 91775 91784 91786 91789 91790 91791 91792 92203 92211 92220 92223 92234 92240 92252 92253 92256 92257 92260 92262 92270 92276 92277 92284 92301 92307 92308 92311 92313 92316 92320 92324 92335 92336 92337 92342 92344 92345 92346 92354 92356 92359 92372 92373 92374 92375 92376 92377 92378 92392 92394 92395 92397 92399 92401 92404 92405 92407 92408 92410 92411 92501 92503 92505 92506 92507 92508 92509 92530 92543 92545 92551 92553 92555 92557 92562 92563 92567 92571 92582 92583 92584 92585 92586 92587 92591 92592 92595 92677 92835 92860 92878 92880 92881 92882 92883
Performance Measures for CHARTER HEALTH CARE GROUP, LLC
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 81% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 76.1% |
How Often Patients Got Better At Walking Or Moving Around | 64.3% |
How Often Patients Got Better At Getting In And Out Of Bed | 63.7% |
How Often Patients Got Better At Bathing | 62.1% |
How Often Patients' Breathing Improved | 80.8% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 51.5% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 14.8% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 6.4% |
Patient Survey Responses for CHARTER HEALTH CARE GROUP, LLC
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CHARTER HEALTH CARE GROUP, LLC to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 76% (Nat: 88%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 95% (Nat: 86%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 84% (Nat: 82%) Higher |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 34% (Nat: 85%) Lower |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 0% (Nat: 78%) Lower |
Medical Professionals Associated with CHARTER HEALTH CARE GROUP, LLC
These are the doctors who are affiliated with CHARTER HEALTH CARE GROUP, LLC.