CRYSTAL HOME HEALTH CARE SERVICES, INC: Ratings, Survey Results, and Analysis
CMS Five Star Rating (2.5 out of 5): , Patient Recommendation: 91%
3939 ATLANTIC AVE SUITE 202 LONG BEACH, CA 90807
562-427-3690
Data date: Jan 17, 2024
The Most Important Data about CRYSTAL HOME HEALTH CARE SERVICES, INC
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for CRYSTAL HOME HEALTH CARE SERVICES, INC is 2.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 80% of its customers. This is HIGHER than the national average. The percentage of patients who gave CRYSTAL HOME HEALTH CARE SERVICES, INC a rating of 9 or 10 was 91%. This is HIGHER than the national average. The agency has been participating in Medicare since 10/30/2003. The agency costs LESS than the average agency nationally. The agency serves 67 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about CRYSTAL HOME HEALTH CARE SERVICES, INC, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on CRYSTAL HOME HEALTH CARE SERVICES, INC
Data as of Jan 17, 2024
Address:
3939 ATLANTIC AVE SUITE 202
LONG BEACH, CA 90807
Medicare Provider Number: 58210
Participating in Medicare Since: October 30, 2003
Ownership Type: PROPRIETARY
Cost compared to national average: 100%
DTC Performance for CRYSTAL HOME HEALTH CARE SERVICES, INC
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Same As National Rate for CRYSTAL HOME HEALTH CARE SERVICES, INC.
Home Health Care Services
CRYSTAL HOME HEALTH CARE SERVICES, INC offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
| Services Offered | Services Not Offered |
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Ratings for CRYSTAL HOME HEALTH CARE SERVICES, INC
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
| Rating Type | Rating |
|---|---|
| 5-Star Quality Rating | 2.5: |
| HHCAHPS Survey Summary Star Rating | 4: |
| Star Rating For Health Team Gave Care In A Professional Way | 5: |
| Star Rating For Health Team Communicated Well With Them | 3: |
| Star Rating Team Discussed Medicines, Pain, And Home Safety | 3: |
| Star Rating For How Patients Rated Overall Care From Agency | 4: |
Service Area Covered by CRYSTAL HOME HEALTH CARE SERVICES, INC
CRYSTAL HOME HEALTH CARE SERVICES, INC provides home health care services in these zip codes.
90001 90002 90003 90018 90037 90040 90044 90058 90059 90201 90220 90221 90222 90240 90241 90242 90248 90250 90255 90262 90270 90280 90503 90504 90505 90601 90602 90603 90604 90605 90606 90630 90638 90640 90650 90660 90670 90701 90703 90706 90712 90713 90715 90716 90720 90723 90740 90744 90745 90802 90803 90804 90805 90806 90807 90808 90810 90813 90814 90815 91709 92646 92648 92649 92683 92801 92802
Performance Measures for CRYSTAL HOME HEALTH CARE SERVICES, INC
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
| Question | Percentage |
|---|---|
| How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 97.6% |
| How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 78% |
| How Often Patients Got Better At Walking Or Moving Around | 72.8% |
| How Often Patients Got Better At Getting In And Out Of Bed | 65.6% |
| How Often Patients Got Better At Bathing | 75.7% |
| How Often Patients' Breathing Improved | 80.5% |
| How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 79.5% |
| How Often Home Health Patients Had To Be Admitted To The Hospital | 15.1% |
| How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 11.8% |
Patient Survey Responses for CRYSTAL HOME HEALTH CARE SERVICES, INC
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CRYSTAL HOME HEALTH CARE SERVICES, INC to the national results for similar facilities.
| Question | Percentage / Compared to National |
|---|---|
| Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 93% (Nat: 88%) Higher |
| Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 89% (Nat: 86%) Higher |
| Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 79% (Nat: 82%) Lower |
| Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 91% (Nat: 85%) Higher |
| Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 80% (Nat: 78%) Higher |
Medical Professionals Associated with CRYSTAL HOME HEALTH CARE SERVICES, INC
These are the doctors who are affiliated with CRYSTAL HOME HEALTH CARE SERVICES, INC.
- ELINOR LIN ( NEUROLOGY - NEUROMEDICAL DIAGNOSTIC MEDICAL GROUP )
