CENTERWELL HOME HEALTH: Ratings, Survey Results, and Analysis
CMS Five Star Rating (3.5 out of 5): , Patient Recommendation: 83%
1755 EAST PLUMB LANE, STE. 159 RENO, NV 89502
775-858-1900
Data date: Jan 17, 2024
The Most Important Data about CENTERWELL HOME HEALTH
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for CENTERWELL HOME HEALTH is 3.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 76% of its customers. This is LOWER than the national average. The percentage of patients who gave CENTERWELL HOME HEALTH a rating of 9 or 10 was 83%. This is LOWER than the national average. The agency has been participating in Medicare since 10/25/1985. The agency costs LESS than the average agency nationally. The agency serves 38 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about CENTERWELL HOME HEALTH, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on CENTERWELL HOME HEALTH
Data as of Jan 17, 2024
Address:
1755 EAST PLUMB LANE, STE. 159
RENO, NV 89502
Medicare Provider Number: 297022
Participating in Medicare Since: October 25, 1985
Ownership Type: PROPRIETARY
Cost compared to national average: 96%
DTC Performance for CENTERWELL HOME HEALTH
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Same As National Rate for CENTERWELL HOME HEALTH.
Home Health Care Services
CENTERWELL HOME HEALTH offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
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Ratings for CENTERWELL HOME HEALTH
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 3.5: |
HHCAHPS Survey Summary Star Rating | 3: |
Star Rating For Health Team Gave Care In A Professional Way | 3: |
Star Rating For Health Team Communicated Well With Them | 3: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 3: |
Star Rating For How Patients Rated Overall Care From Agency | 3: |
Service Area Covered by CENTERWELL HOME HEALTH
CENTERWELL HOME HEALTH provides home health care services in these zip codes.
89403 89406 89407 89408 89410 89411 89423 89428 89429 89430 89431 89433 89434 89436 89439 89440 89441 89442 89444 89447 89460 89501 89502 89503 89506 89508 89509 89510 89511 89512 89519 89521 89523 89701 89703 89704 89705 89706
Performance Measures for CENTERWELL HOME HEALTH
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 81.9% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 55.5% |
How Often Patients Got Better At Walking Or Moving Around | 86.5% |
How Often Patients Got Better At Getting In And Out Of Bed | 86.4% |
How Often Patients Got Better At Bathing | 87.4% |
How Often Patients' Breathing Improved | 91.5% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 83.2% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 14.3% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 14.6% |
Patient Survey Responses for CENTERWELL HOME HEALTH
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CENTERWELL HOME HEALTH to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 86% (Nat: 88%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 86% (Nat: 86%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 78% (Nat: 82%) Lower |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 83% (Nat: 85%) Lower |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 76% (Nat: 78%) Lower |
Medical Professionals Associated with CENTERWELL HOME HEALTH
These are the doctors who are affiliated with CENTERWELL HOME HEALTH.
- MELLYN JOHNSON ( NURSE PRACTITIONER - COMMUNITY CARE SERVICES LLC )
- JOSEPH TEICHGRAEBER ( INTERNAL MEDICINE - NORTHERN NEVADA MEDICAL GROUP, LLC )
- KACEY DURANT ( FAMILY PRACTICE - SUGAR PINE FAMILY MEDICINE PC PAUL SMITH MD ET AL )
- HEATHER JONES ( FAMILY PRACTICE - HOMETOWN HEALTH MANAGEMENT COMPANY )
- RYAN KASKY ( FAMILY PRACTICE - NORTHERN NEVADA MEDICAL GROUP, LLC )
- MARK MUELLER ( EMERGENCY MEDICINE - BANNER CHURCHILL COMMUNITY HOSPITAL )
- MARK BRUNE ( INTERNAL MEDICINE - CARSON VALLEY MEDICAL CENTER RURAL HEALTH CLINIC )
- NIKITA LOPEZ ( INTERNAL MEDICINE - RENOWN MEDICAL SCHOOL ASSOCIATES NORTH INC )
- MATTHEW WIESE ( PHYSICIAN ASSISTANT - HOMETOWN HEALTH MANAGEMENT COMPANY )
- JOHN MALDONADO ( FAMILY PRACTICE - BANNER CHURCHILL COMMUNITY HOSPITAL )
- MISTY KASKY ( FAMILY PRACTICE - NORTHERN NEVADA MEDICAL GROUP, LLC )
- CECILIA O DOWD ( FAMILY PRACTICE - HOMETOWN HEALTH MANAGEMENT COMPANY )
- HONEYLETTE BROTONEL ( FAMILY PRACTICE - CARSON TAHOE PHYSICIAN CLINICS )
- TIM NGUYEN ( INTERNAL MEDICINE - HOMETOWN HEALTH MANAGEMENT COMPANY )
- LISA FRANKS ( PHYSICIAN ASSISTANT - GERIATRIC SPECIALTY CARE OF NEVADA, PLLC, STEVEN L. PHILLIPS, M.D. )
- JACOB COLE ( PHYSICIAN ASSISTANT - GERIATRIC SPECIALTY CARE OF NEVADA, PLLC, STEVEN L. PHILLIPS, M.D. )
- RICHARD YAMAMOTO ( INTERNAL MEDICINE - CARSON TAHOE PHYSICIAN CLINICS )
- NAZAR MOHAMED SANOUSI ( GERIATRIC MEDICINE - HOMETOWN HEALTH MANAGEMENT COMPANY )
- RONALD SMITH ( INTERNAL MEDICINE )
- MICHAEL HALEY ( INTERNAL MEDICINE - HOMETOWN HEALTH MANAGEMENT COMPANY )
- THOMAS HOPE ( INTERNAL MEDICINE - SAINT MARYS MEDICAL GROUP INC )
- JOSEPH POLLINO ( PHYSICIAN ASSISTANT - CARSON VALLEY MEDICAL CENTER RURAL HEALTH CLINIC )
- CELESTE CALLINAN ( PHYSICIAN ASSISTANT - SOUTH LYON HEALTH CENTER INC )
- TIMOTHY COSTA ( INTERNAL MEDICINE - BANNER CHURCHILL COMMUNITY HOSPITAL )
- DANIEL VILLALOBOS ( PHYSICIAN ASSISTANT - SOUTH LYON HEALTH CENTER INC )
- PHIL ALDRICH ( INTERNAL MEDICINE - CARSON TAHOE PHYSICIAN CLINICS )
- RUSSELL STODTMEISTER ( FAMILY PRACTICE - HOMETOWN HEALTH MANAGEMENT COMPANY )
- KALEB WARTGOW ( FAMILY PRACTICE - SOUTH LYON HEALTH CENTER INC )
- SARA DOUGLAS ( NURSE PRACTITIONER - CARSON TAHOE PHYSICIAN CLINICS )
- JUSTIN HEATH ( FAMILY PRACTICE - BANNER CHURCHILL COMMUNITY HOSPITAL )
- JEFFREY MILLMAN ( FAMILY PRACTICE )
- BERNARD ROSCOE ( FAMILY PRACTICE - HOMETOWN HEALTH MANAGEMENT COMPANY )
- JEANNA BURKE ( PHYSICIAN ASSISTANT - HOMETOWN HEALTH MANAGEMENT COMPANY )
- RICARDO GONZALEZ ( FAMILY PRACTICE )
- DENVER MILLER ( GERIATRIC MEDICINE - NORTHERN NEVADA MEDICAL GROUP, LLC )
- JEREMY BEARFIELD ( FAMILY PRACTICE - NORTHERN NEVADA MEDICAL GROUP, LLC )
- JESSICA JANAS ( NURSE PRACTITIONER - CARSON TAHOE PHYSICIAN CLINICS )
- WILLIAM FORD ( NURSE PRACTITIONER - GERIATRIC SPECIALTY CARE OF NEVADA, PLLC, STEVEN L. PHILLIPS, M.D. )
- JOHN WATSON ( INTERNAL MEDICINE - NORTHERN NEVADA MEDICAL GROUP, LLC )
- CHARLOTTE KERMODE ( NURSE PRACTITIONER - HOMETOWN HEALTH MANAGEMENT COMPANY )
- JOSEPH HEFLIN ( INTERNAL MEDICINE - GREENSTONE NEVADA LLC )
- HILARY MALCARNEY ( ORTHOPEDIC SURGERY - JAMES J LYNCH M D LTD )
- MARISA TRAVERSIE ( NURSE PRACTITIONER - HOMETOWN HEALTH MANAGEMENT COMPANY )
- MICHELE KISER ( FAMILY PRACTICE - HOMETOWN HEALTH MANAGEMENT COMPANY )
- ALICIA GARAVENTA ( NURSE PRACTITIONER - NEVADA PALLIATIVE CARE )
- CHRISTOPHER VLASEK ( FAMILY PRACTICE - CARSON TAHOE PHYSICIAN CLINICS )
- MICHAEL EDMUNDS ( ORTHOPEDIC SURGERY - JAMES J LYNCH M D LTD )
- SHANNON SCARBROUGH ( NURSE PRACTITIONER - HOMETOWN HEALTH MANAGEMENT COMPANY )
- ANDREA RODARTE ORNELAS ( PHYSICIAN ASSISTANT - GERIATRIC SPECIALTY CARE OF NEVADA, PLLC, STEVEN L. PHILLIPS, M.D. )
- CHERUBA ABRAHAM ( FAMILY PRACTICE - COMMUNITY CARE SERVICES LLC )
- GARRETT SCHWARTZ ( INTERNAL MEDICINE - SCOTT W SOUTHARD MD INC )
- KRISTEN WIESE ( PHYSICIAN ASSISTANT - HOMETOWN HEALTH MANAGEMENT COMPANY )
- DUSTIN RILEY ( FAMILY PRACTICE - CARSON MEDICAL GROUP PROFESSIONAL CORPORATION )
- MICHAEL OBRIEN ( FAMILY PRACTICE - NORTHERN NEVADA MEDICAL GROUP, LLC )
- ANNE BUTLER ( INTERNAL MEDICINE - CARSON TAHOE PHYSICIAN CLINICS )
- LAURENCE GAY ( GERIATRIC MEDICINE - RENO SPARKS INDIAN COLONY )
- SHERVIN SARMAD ( INTERNAL MEDICINE - CARSON TAHOE PHYSICIAN CLINICS )
- DEREK FREIHEIT ( HOSPITALIST - COMMUNITY CARE SERVICES LLC )
- TODD INMAN ( FAMILY PRACTICE - NORTHERN NEVADA MEDICAL GROUP, LLC )
- IMRAN SHERIFF ( FAMILY PRACTICE )
- AMY ASPENLEITER ( NURSE PRACTITIONER - CARSON MEDICAL GROUP PROFESSIONAL CORPORATION )
- LAURA SHEELEY ( NURSE PRACTITIONER - GERIATRIC SPECIALTY CARE OF NEVADA, PLLC, STEVEN L. PHILLIPS, M.D. )
- WADE ANDERSON ( FAMILY PRACTICE - BANNER CHURCHILL COMMUNITY HOSPITAL )
- AMBER HAYES ( FAMILY PRACTICE - NORTHERN NEVADA MEDICAL GROUP, LLC )
- RALPH HERBIG ( FAMILY PRACTICE - CARSON VALLEY MEDICAL CENTER RURAL HEALTH CLINIC )
- MICHELLE RICHES ( NURSE PRACTITIONER - GERIATRIC SPECIALTY CARE OF NEVADA, PLLC, STEVEN L. PHILLIPS, M.D. )
- MARIA FERNANDEZ ( FAMILY PRACTICE - COMMUNITY HEALTH ALLIANCE )
- AMANDA MAGRINI ( FAMILY PRACTICE - NORTHERN NEVADA MEDICAL GROUP, LLC )
- JAMES SCHAUPP ( FAMILY PRACTICE - RENO FAMILY PHYSICIANS JENNIFER HORNBACK MD ET AL LTD )
- CARA LOUISE FOX ( FAMILY PRACTICE - CARSON MEDICAL GROUP PROFESSIONAL CORPORATION )
- PROBIR SARKER ( NURSE PRACTITIONER - GERIATRIC SPECIALTY CARE OF NEVADA, PLLC, STEVEN L. PHILLIPS, M.D. )
- NICHOLAS DIRIG ( ORTHOPEDIC SURGERY - JAMES J LYNCH M D LTD )
- ABIGAIL OSBORNE ( PHYSICIAN ASSISTANT - NORTHERN NEVADA MEDICAL GROUP, LLC )
- MICHAEL BABCOCK ( FAMILY PRACTICE - HOMETOWN HEALTH MANAGEMENT COMPANY )
- DEAN MIYAGAWA ( INTERNAL MEDICINE - HOMETOWN HEALTH MANAGEMENT COMPANY )
- ABHINAYA RAO ( INTERNAL MEDICINE - NORTHERN NEVADA MEDICAL GROUP, LLC )
- THOMAS OGARA ( FAMILY PRACTICE - DRS OGARA CAPURRO AND ZAMBONI ET AL RALSTON MEDICAL LTD )
- BRYAN YOUNG ( INTERNAL MEDICINE - HOMETOWN HEALTH MANAGEMENT COMPANY )
- CATHERINE MINDEGUIA ( NURSE PRACTITIONER - HOMETOWN HEALTH MANAGEMENT COMPANY )
- CHERYL DEMUCHA ( NURSE PRACTITIONER - COMMUNITY CARE SERVICES LLC )
- DONG YOUNG KIM ( NURSE PRACTITIONER - BANNER CHURCHILL COMMUNITY HOSPITAL )
- STEVEN ELLIOTT ( FAMILY PRACTICE - CARSON MEDICAL GROUP PROFESSIONAL CORPORATION )
- LESLIE MCGRAW ( NURSE PRACTITIONER - CARSON VALLEY MEDICAL CENTER RURAL HEALTH CLINIC )
- JASON MCKENZIE ( FAMILY PRACTICE )
- B BOTTENBERG ( INTERNAL MEDICINE )
- MOLLY TORVINEN ( FAMILY PRACTICE - NORTHERN NEVADA MEDICAL GROUP, LLC )
- MARIA JACOBSON ( NURSE PRACTITIONER - GERIATRIC SPECIALTY CARE OF NEVADA, PLLC, STEVEN L. PHILLIPS, M.D. )
- KRISTIN ASTROM ( FAMILY PRACTICE - PINNACLE MEDICAL GROUP HICKS PC )
- JEFFREY BASA ( INTERNAL MEDICINE - NEVADA PALLIATIVE CARE )