HAVEN HOME HEALTH CARE: Ratings, Survey Results, and Analysis
CMS Five Star Rating (3.5 out of 5): , Patient Recommendation: 81%
1280 SOUTH 20TH AVENUE, SUITE A SAFFORD, AZ 85546
888-891-0786
Data date: Jan 17, 2024
The Most Important Data about HAVEN HOME HEALTH CARE
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for HAVEN HOME HEALTH CARE is 3.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 75% of its customers. This is LOWER than the national average. The percentage of patients who gave HAVEN HOME HEALTH CARE a rating of 9 or 10 was 81%. This is LOWER than the national average. The agency has been participating in Medicare since 06/19/2008. The agency costs LESS than the average agency nationally. The agency serves 260 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about HAVEN HOME HEALTH CARE, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on HAVEN HOME HEALTH CARE
Data as of Jan 17, 2024
Address:
1280 SOUTH 20TH AVENUE, SUITE A
SAFFORD, AZ 85546
Medicare Provider Number: 37254
Participating in Medicare Since: June 19, 2008
Ownership Type: PROPRIETARY
Cost compared to national average: 94%
DTC Performance for HAVEN HOME HEALTH CARE
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Same As National Rate for HAVEN HOME HEALTH CARE.
Home Health Care Services
HAVEN HOME HEALTH CARE offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
| Services Offered | Services Not Offered |
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Ratings for HAVEN HOME HEALTH CARE
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
| Rating Type | Rating |
|---|---|
| 5-Star Quality Rating | 3.5: |
| HHCAHPS Survey Summary Star Rating | 2: |
| Star Rating For Health Team Gave Care In A Professional Way | 3: |
| Star Rating For Health Team Communicated Well With Them | 2: |
| Star Rating Team Discussed Medicines, Pain, And Home Safety | 3: |
| Star Rating For How Patients Rated Overall Care From Agency | 1: |
Service Area Covered by HAVEN HOME HEALTH CARE
HAVEN HOME HEALTH CARE provides home health care services in these zip codes.
85003 85004 85006 85007 85008 85009 85012 85013 85014 85015 85016 85017 85018 85019 85020 85021 85022 85023 85024 85027 85028 85029 85031 85032 85033 85035 85037 85038 85040 85041 85042 85043 85044 85048 85050 85051 85053 85054 85069 85083 85085 85086 85087 85118 85119 85120 85122 85123 85128 85131 85132 85138 85139 85140 85141 85142 85143 85145 85147 85193 85194 85201 85202 85203 85204 85205 85206 85207 85208 85209 85212 85213 85215 85224 85225 85226 85233 85234 85248 85249 85250 85251 85253 85254 85255 85257 85258 85259 85260 85262 85266 85268 85281 85282 85283 85284 85286 85295 85296 85297 85298 85301 85302 85303 85304 85305 85306 85308 85310 85312 85323 85324 85326 85329 85331 85334 85335 85336 85338 85339 85340 85345 85348 85351 85353 85355 85363 85364 85365 85367 85373 85374 85375 85378 85379 85381 85382 85383 85387 85388 85392 85395 85396 85531 85533 85534 85536 85540 85541 85543 85546 85548 85551 85552 85601 85602 85603 85605 85606 85607 85608 85609 85610 85611 85613 85614 85615 85616 85617 85619 85621 85622 85623 85624 85625 85627 85629 85630 85631 85632 85635 85636 85637 85638 85640 85641 85643 85644 85645 85646 85648 85650 85653 85658 85701 85704 85705 85706 85709 85710 85711 85712 85713 85714 85715 85716 85718 85719 85722 85730 85735 85736 85737 85739 85741 85742 85743 85745 85746 85747 85748 85749 85750 85755 85756 85757 85901 85902 85920 85923 85924 85925 85928 85929 85932 85933 85935 85936 85937 85938 85939 85940 85942 86025 86301 86303 86305 86314 86315 86322 86323 86324 86325 86326 86327 86331 86333 86334 86514 92865
Performance Measures for HAVEN HOME HEALTH CARE
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
| Question | Percentage |
|---|---|
| How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 95% |
| How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 69.3% |
| How Often Patients Got Better At Walking Or Moving Around | 91.4% |
| How Often Patients Got Better At Getting In And Out Of Bed | 90.4% |
| How Often Patients Got Better At Bathing | 89.1% |
| How Often Patients' Breathing Improved | 86.4% |
| How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 86.8% |
| How Often Home Health Patients Had To Be Admitted To The Hospital | 14% |
| How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 17.9% |
Patient Survey Responses for HAVEN HOME HEALTH CARE
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for HAVEN HOME HEALTH CARE to the national results for similar facilities.
| Question | Percentage / Compared to National |
|---|---|
| Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 87% (Nat: 88%) Lower |
| Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 83% (Nat: 86%) Lower |
| Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 80% (Nat: 82%) Lower |
| Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 81% (Nat: 85%) Lower |
| Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 75% (Nat: 78%) Lower |
Medical Professionals Associated with HAVEN HOME HEALTH CARE
These are the doctors who are affiliated with HAVEN HOME HEALTH CARE.
