NORTHWEST HOME HEALTH: Ratings, Survey Results, and Analysis
CMS Five Star Rating (4 out of 5): , Patient Recommendation: 87%
2921 OLD MISSOURI ROAD, SUITE 1 & 2 SPRINGDALE, AR 72764
479-751-1601
Data date: Jan 17, 2024
The Most Important Data about NORTHWEST HOME HEALTH
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for NORTHWEST HOME HEALTH is 4 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 83% of its customers. This is HIGHER than the national average. The percentage of patients who gave NORTHWEST HOME HEALTH a rating of 9 or 10 was 87%. This is HIGHER than the national average. The agency has been participating in Medicare since 07/01/1980. The agency costs MORE than the average agency nationally. The agency serves 49 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about NORTHWEST HOME HEALTH, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on NORTHWEST HOME HEALTH
Data as of Jan 17, 2024
Address:
2921 OLD MISSOURI ROAD, SUITE 1 & 2
SPRINGDALE, AR 72764
Medicare Provider Number: 47020
Participating in Medicare Since: July 01, 1980
Ownership Type: PROPRIETARY
Cost compared to national average: 102%
DTC Performance for NORTHWEST HOME HEALTH
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for NORTHWEST HOME HEALTH.
Home Health Care Services
NORTHWEST HOME HEALTH offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
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Ratings for NORTHWEST HOME HEALTH
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 4: |
HHCAHPS Survey Summary Star Rating | 4: |
Star Rating For Health Team Gave Care In A Professional Way | 4: |
Star Rating For Health Team Communicated Well With Them | 3: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 4: |
Star Rating For How Patients Rated Overall Care From Agency | 4: |
Service Area Covered by NORTHWEST HOME HEALTH
NORTHWEST HOME HEALTH provides home health care services in these zip codes.
72616 72631 72632 72638 72660 72701 72703 72704 72712 72713 72714 72715 72716 72717 72718 72719 72721 72722 72727 72728 72729 72730 72732 72734 72735 72736 72738 72739 72740 72742 72744 72745 72747 72751 72752 72753 72756 72757 72758 72760 72761 72762 72764 72768 72769 72773 72774 72776 72959
Performance Measures for NORTHWEST HOME HEALTH
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 99% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 73.4% |
How Often Patients Got Better At Walking Or Moving Around | 86.8% |
How Often Patients Got Better At Getting In And Out Of Bed | 86.6% |
How Often Patients Got Better At Bathing | 90.8% |
How Often Patients' Breathing Improved | 87.9% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 85.6% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 12.4% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 11.6% |
Patient Survey Responses for NORTHWEST HOME HEALTH
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for NORTHWEST HOME HEALTH to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 92% (Nat: 88%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 87% (Nat: 86%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 85% (Nat: 82%) Higher |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 87% (Nat: 85%) Higher |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 83% (Nat: 78%) Higher |
Medical Professionals Associated with NORTHWEST HOME HEALTH
These are the doctors who are affiliated with NORTHWEST HOME HEALTH.
- RANDY CONOVER ( FAMILY PRACTICE - NORTHWEST BENTON COUNTY PHYSICIAN SERVICES LLC )
- ZACHARY CROSSETT ( FAMILY PRACTICE - SILOAM SPRINGS CLINIC COMPANY LLC )
- DAVID ESTES ( INTERNAL MEDICINE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- LARRY COKER ( FAMILY PRACTICE - NORTHWEST BENTON COUNTY PHYSICIAN SERVICES LLC )
- ALFRED GORDON ( FAMILY PRACTICE - MEDICAL ASSOCIATES OF NORTHWEST ARKANSAS, PA )
- DUSTIN POPE ( FAMILY PRACTICE - NORTHWEST PHYSICIANS LLC )
- ASHLEY MOYER ( NURSE PRACTITIONER - NORTHWEST BENTON COUNTY PHYSICIAN SERVICES LLC )
- WILLIAM ROGERS ( FAMILY PRACTICE - WASHINGTON REGIONAL MEDICAL SYSTEM )
- BILAL NAEEM ( INTERNAL MEDICINE - OZARK SENIOR HEALTHCARE, PLLC )
- WILLIAM KENDRICK ( FAMILY PRACTICE - WASHINGTON REGIONAL MEDICAL SYSTEM )
- SCOTT MUSICK ( FAMILY PRACTICE - NORTHWEST BENTON COUNTY PHYSICIAN SERVICES LLC )
- JOHN PRICE ( INTERNAL MEDICINE - IES HSP ARKANSAS PLLC )
- HARRY LAZARTE ( INTERNAL MEDICINE )
- JAMES NORYS ( INTERNAL MEDICINE - MEDICAL ASSOCIATES OF NORTHWEST ARKANSAS, PA )
- CARLOS VELA-SANDOVAL ( INTERNAL MEDICINE - NORTHWEST PHYSICIANS LLC )
- PATRICK MCGOWAN ( FAMILY PRACTICE - MEDICAL ASSOCIATES OF NORTHWEST ARKANSAS, PA )
- MARGARET OLIVER ( NURSE PRACTITIONER - INFECTIOUS DISEASE SPECIALISTS OF NORTHWEST ARKANSAS )
- TIMOTHY YAWN ( FAMILY PRACTICE )
- MARY SHINN ( GERIATRIC MEDICINE - WASHINGTON REGIONAL MEDICAL SYSTEM )
- ROBERT WILSON, III ( FAMILY PRACTICE - NORTHWEST PHYSICIANS LLC )
- JONATHAN CREECH ( ORTHOPEDIC SURGERY - OZARK ORTHOPAEDICS, PA )
- MICHELLE ANG POLAND ( FAMILY PRACTICE - NORTHWEST PHYSICIANS LLC )
- STEVEN KEMPSON ( FAMILY PRACTICE - NORTHWEST PHYSICIANS LLC )