MERCY HOME HEALTH: Ratings, Survey Results, and Analysis
CMS Five Star Rating (2.5 out of 5): , Patient Recommendation: 90%
1200 WEST WALNUT STREET, SUITE 1800 ROGERS, AR 72756
479-936-2978
Data date: Jan 17, 2024
The Most Important Data about MERCY HOME HEALTH
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for MERCY HOME HEALTH is 2.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 87% of its customers. This is HIGHER than the national average. The percentage of patients who gave MERCY HOME HEALTH a rating of 9 or 10 was 90%. This is HIGHER than the national average. The agency has been participating in Medicare since 08/18/1993. The agency costs MORE than the average agency nationally. The agency serves 35 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about MERCY HOME HEALTH, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on MERCY HOME HEALTH
Data as of Jan 17, 2024
Address:
1200 WEST WALNUT STREET, SUITE 1800
ROGERS, AR 72756
Medicare Provider Number: 47149
Participating in Medicare Since: August 18, 1993
Ownership Type: VOLUNTARY NON PROFIT - RELIGIOUS AFFILIATION
Cost compared to national average: 101%
DTC Performance for MERCY HOME HEALTH
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for MERCY HOME HEALTH.
Home Health Care Services
MERCY HOME HEALTH offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
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Ratings for MERCY HOME HEALTH
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 2.5: |
HHCAHPS Survey Summary Star Rating | 4: |
Star Rating For Health Team Gave Care In A Professional Way | 5: |
Star Rating For Health Team Communicated Well With Them | 3: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 4: |
Star Rating For How Patients Rated Overall Care From Agency | 4: |
Service Area Covered by MERCY HOME HEALTH
MERCY HOME HEALTH provides home health care services in these zip codes.
72616 72630 72631 72632 72638 72660 72701 72703 72704 72711 72712 72713 72714 72715 72718 72719 72722 72732 72733 72734 72736 72738 72739 72745 72751 72756 72757 72758 72761 72762 72764 72765 72766 72768 72770
Performance Measures for MERCY HOME HEALTH
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 77.2% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 71.9% |
How Often Patients Got Better At Walking Or Moving Around | 77.9% |
How Often Patients Got Better At Getting In And Out Of Bed | 81.6% |
How Often Patients Got Better At Bathing | 80.5% |
How Often Patients' Breathing Improved | 77.9% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 68.8% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 13.9% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 12.8% |
Patient Survey Responses for MERCY HOME HEALTH
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MERCY HOME HEALTH to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 92% (Nat: 88%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 88% (Nat: 86%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 85% (Nat: 82%) Higher |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 90% (Nat: 85%) Higher |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 87% (Nat: 78%) Higher |
Medical Professionals Associated with MERCY HOME HEALTH
These are the doctors who are affiliated with MERCY HOME HEALTH.
- MEGAN BUSCH ( FAMILY PRACTICE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- LEAH COSSEY ( NURSE PRACTITIONER - HILL MEDICAL SERVICES PLLC )
- DAVID ESTES ( INTERNAL MEDICINE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- JAMES TULLIS ( FAMILY PRACTICE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- LAWRENCE SCHEMEL ( FAMILY PRACTICE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- MEGAN MORGAN ( NURSE PRACTITIONER - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- PATRICK TRAVIS ( MEDICAL ONCOLOGY - HIGHLANDS ONCOLOGY GROUP PA )
- JANELLE POTTS ( FAMILY PRACTICE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- JENNIFER LILES ( NURSE PRACTITIONER - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- RAJA DONDETI ( FAMILY PRACTICE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- CHERYL FULTON ( FAMILY PRACTICE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- RUPALI PARADKAR ( INTERNAL MEDICINE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- TRENDEN FLANIGAN ( ORTHOPEDIC SURGERY - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- DANIEL YOUNG ( INFECTIOUS DISEASE - INFECTIOUS DISEASE SPECIALISTS OF NORTHWEST ARKANSAS )
- MATTHEW LOCKWOOD ( HEMATOLOGY/ONCOLOGY - HIGHLANDS ONCOLOGY GROUP PA )
- BRENDA RUDE ( INTERNAL MEDICINE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- JOHN SMILEY ( FAMILY PRACTICE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- GRAEME ARCHER ( EMERGENCY MEDICINE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- PATRICK GREENBURG ( FAMILY PRACTICE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- JENNIFER MIRA ( NURSE PRACTITIONER - ACCESS MEDICAL CLINIC ARKANSAS LLC )
- ALEJANDRO CASTELLVI ( NEUROSURGERY - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- WILLIAM TOMPKINS ( NURSE PRACTITIONER - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- JAMES BYRUM ( INTERNAL MEDICINE - MERCY HOSPITAL SPRINGFIELD )
- TAMMY STALLINGS ( INTERNAL MEDICINE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- PATRICK DICKERSON ( ORTHOPEDIC SURGERY - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- ROSSITZA HRISTOSKOVA ( FAMILY PRACTICE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- MARK SHELNUTT ( INTERNAL MEDICINE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- CHRISTOPHER JOHNSON ( FAMILY PRACTICE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- DAVID BEEMAN ( FAMILY PRACTICE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- JENNIFER JENNINGS ( NURSE PRACTITIONER - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- SHALINI BICHALA ( FAMILY PRACTICE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- JESSICA HARPER ( NURSE PRACTITIONER - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- CARA RILEY ( INTERNAL MEDICINE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- LAURA BELVIY ( INTERNAL MEDICINE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- TRUNG TRAN ( THORACIC SURGERY - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- MICHAL PHILLIPS ( FAMILY PRACTICE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- ROBERT ZIMMERMAN ( UROLOGY - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- EDGAR CHAUVIN ( THORACIC SURGERY - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- MARK LEE ( FAMILY PRACTICE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- TU PHAN ( NURSE PRACTITIONER - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- ANDREW EBERS ( INFECTIOUS DISEASE - INFECTIOUS DISEASE SPECIALISTS OF NORTHWEST ARKANSAS )
- RAYMOND MAHAN ( INTERNAL MEDICINE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- LISA MARTIN ( FAMILY PRACTICE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- TIFFANY SHANAHAN ( NURSE PRACTITIONER - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- HUGH DONNELL ( FAMILY PRACTICE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- KRISTY JONES ( INTERNAL MEDICINE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- JOSHUA HALL ( FAMILY PRACTICE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- JULIA HORTON-BERTRAND ( FAMILY PRACTICE - OZARK PHYSICAL THERAPY INC. )
- ROBERTO SAEZ ( INTERNAL MEDICINE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- KYLE BLAIR ( FAMILY PRACTICE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- WILLIAM GRAMMER ( ORTHOPEDIC SURGERY - OZARK PHYSICAL THERAPY INC. )
- JAMES YEAGER ( NURSE PRACTITIONER - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- TAYLOR BARTON ( PHYSICIAN ASSISTANT - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- JOHN HUSKINS ( FAMILY PRACTICE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- DOUGLAS FRIESEN ( GENERAL SURGERY - HILL MEDICAL SERVICES PLLC )
- KOURTNEY HARRINGTON ( INTERNAL MEDICINE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- CHRISTOPHER CARTER ( FAMILY PRACTICE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- COLIN PHILLIPS ( PHYSICIAN ASSISTANT - OZARK PHYSICAL THERAPY INC. )
- ELIZABETH FLAX ( FAMILY PRACTICE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )
- DOUGLAS EDDY ( INTERNAL MEDICINE - MERCY HEALTH NORTHWEST ARKANSAS COMMUNITIES )