PHOENIX HOME CARE AND HOSPICE: Ratings, Survey Results, and Analysis
CMS Five Star Rating (4.5 out of 5): , Patient Recommendation: 84%
1839 E INDEPENDENCE STREET, STE K SPRINGFIELD, MO 65804
417-881-7442
Data date: Jan 17, 2024
The Most Important Data about PHOENIX HOME CARE AND HOSPICE
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for PHOENIX HOME CARE AND HOSPICE is 4.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 77% of its customers. This is LOWER than the national average. The percentage of patients who gave PHOENIX HOME CARE AND HOSPICE a rating of 9 or 10 was 84%. This is LOWER than the national average. The agency has been participating in Medicare since 04/10/2012. The agency costs LESS than the average agency nationally. The agency serves 180 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about PHOENIX HOME CARE AND HOSPICE, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on PHOENIX HOME CARE AND HOSPICE
Data as of Jan 17, 2024
Address:
1839 E INDEPENDENCE STREET, STE K
SPRINGFIELD, MO 65804
Medicare Provider Number: 267629
Participating in Medicare Since: April 10, 2012
Ownership Type: PROPRIETARY
Cost compared to national average: 93%
DTC Performance for PHOENIX HOME CARE AND HOSPICE
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for PHOENIX HOME CARE AND HOSPICE.
Home Health Care Services
PHOENIX HOME CARE AND HOSPICE offers 5 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
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Ratings for PHOENIX HOME CARE AND HOSPICE
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 4.5: |
HHCAHPS Survey Summary Star Rating | 4: |
Star Rating For Health Team Gave Care In A Professional Way | 4: |
Star Rating For Health Team Communicated Well With Them | 3: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 4: |
Star Rating For How Patients Rated Overall Care From Agency | 3: |
Service Area Covered by PHOENIX HOME CARE AND HOSPICE
PHOENIX HOME CARE AND HOSPICE provides home health care services in these zip codes.
63334 63943 64084 64748 64755 64759 64762 64767 64772 64784 64801 64802 64803 64804 64830 64831 64832 64834 64835 64836 64840 64841 64842 64843 64844 64848 64850 64854 64855 64856 64858 64859 64861 64862 64863 64864 64865 64866 64867 64870 64873 64874 65052 65401 65452 65459 65462 65463 65470 65473 65483 65534 65536 65543 65552 65556 65567 65583 65584 65590 65601 65603 65604 65605 65606 65608 65610 65611 65612 65613 65614 65615 65616 65617 65619 65620 65622 65624 65625 65627 65629 65630 65631 65632 65633 65634 65635 65636 65641 65644 65646 65647 65648 65649 65650 65652 65653 65654 65655 65656 65658 65661 65662 65663 65664 65667 65668 65669 65672 65673 65674 65675 65679 65680 65681 65682 65685 65686 65689 65702 65704 65705 65706 65707 65708 65710 65711 65712 65713 65714 65717 65720 65721 65722 65723 65724 65725 65729 65731 65734 65735 65737 65738 65739 65740 65742 65745 65746 65747 65752 65753 65754 65756 65757 65759 65762 65764 65767 65768 65769 65770 65771 65772 65773 65774 65775 65779 65781 65785 65802 65803 65804 65805 65806 65807 65808 65809 65810 66725 74428
Performance Measures for PHOENIX HOME CARE AND HOSPICE
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 99.6% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 77.2% |
How Often Patients Got Better At Walking Or Moving Around | 81.7% |
How Often Patients Got Better At Getting In And Out Of Bed | 90.5% |
How Often Patients Got Better At Bathing | 91.5% |
How Often Patients' Breathing Improved | 96.7% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 93.1% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 12.7% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 13.7% |
Patient Survey Responses for PHOENIX HOME CARE AND HOSPICE
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for PHOENIX HOME CARE AND HOSPICE to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 88% (Nat: 88%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 84% (Nat: 86%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 81% (Nat: 82%) Lower |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 84% (Nat: 85%) Lower |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 77% (Nat: 78%) Lower |
Medical Professionals Associated with PHOENIX HOME CARE AND HOSPICE
These are the doctors who are affiliated with PHOENIX HOME CARE AND HOSPICE.
- JACOB EDGE ( INTERNAL MEDICINE - FREEMAN NEOSHO HOSPITAL )
- STEPHEN THOMAS ( FAMILY PRACTICE - FREEMAN-OAK HILL HEALTH SYSTEM )
- TRI LE ( FAMILY PRACTICE - SKAGGS COMMUNITY HOSPITAL ASSOCIATION )
- HAROLD SMART ( FAMILY PRACTICE - FREEMAN-OAK HILL HEALTH SYSTEM )
- MITCHEL NORTON ( FAMILY PRACTICE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- JONATHAN HAFFNER ( FAMILY PRACTICE - MERCY HOSPITAL CARTHAGE )
- ROBERT JONES ( ORTHOPEDIC SURGERY - MERCY HOSPITAL SPRINGFIELD )
- MARIA DELA ROSA ( INTERNAL MEDICINE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- MARIA FE BRUCE ( FAMILY PRACTICE - MERCY CLINIC JOPLIN LLC )
- NISHUA BENDT ( FAMILY PRACTICE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- PATRICK DOPP ( INTERNAL MEDICINE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- JONATHAN THORNSBERRY ( FAMILY PRACTICE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- LISA PHAM ( INTERNAL MEDICINE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- SIU LUTHY ( FAMILY PRACTICE - LESTER E COX MEDICAL CENTERS )
- HEE-SUN KIM ( FAMILY PRACTICE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- SAIMA JABEEN ( INTERNAL MEDICINE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- RUSSELL KENNEDY ( FAMILY PRACTICE - MERCY CLINIC JOPLIN LLC )
- NABIL KAMEL ( GERIATRIC MEDICINE - LESTER E COX MEDICAL CENTERS )
- NAMRATA SUSARLA ( INTERNAL MEDICINE - FREEMAN-OAK HILL HEALTH SYSTEM )
- JAMES ROGERS ( INTERNAL MEDICINE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- THOMAS HAMILTON ( INTERNAL MEDICINE )
- MELISSA GAINES ( INTERNAL MEDICINE - LESTER E COX MEDICAL CENTERS )
- TROY D'AMOUR ( FAMILY PRACTICE - FREEMAN-OAK HILL HEALTH SYSTEM )
- BARBARA BUMBERRY ( FAMILY PRACTICE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- BENNETT BOLYARD ( INTERNAL MEDICINE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- JAMES BUCKNER ( FAMILY PRACTICE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- WILLIAM ROSEN ( GERIATRIC MEDICINE - LESTER E COX MEDICAL CENTERS )
- RICHARD CUNNINGHAM ( INTERNAL MEDICINE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- BRIAN DUFF ( FAMILY PRACTICE - LESTER E COX MEDICAL CENTERS )
- ASHLEY BROCE ( INTERNAL MEDICINE - FREEMAN-OAK HILL HEALTH SYSTEM )
- KIM EDSON ( NURSE PRACTITIONER - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- GLEN KING ( FAMILY PRACTICE - MERCY CLINIC JOPLIN LLC )
- OVAIS ZUBAIR ( GERIATRIC PSYCHIATRY - LESTER E COX MEDICAL CENTERS )
- BRIAN SMITH ( FAMILY PRACTICE - MERCY HOSPITAL JOPLIN )
- MARTIN SCHUDY ( INTERNAL MEDICINE - LESTER E COX MEDICAL CENTERS )
- VOLARE YANTIS ( FAMILY PRACTICE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- ELENE PILAPIL ( INTERNAL MEDICINE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- HEATH MORGAN ( INTERNAL MEDICINE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- WILLIAM MOORE ( INTERNAL MEDICINE - LESTER E COX MEDICAL CENTERS )
- THOMAS ROSSITER ( INTERNAL MEDICINE - MERCY HOSPITAL SPRINGFIELD )
- JAMES DAILEY ( FAMILY PRACTICE - MERCY SOUTHERN MISSOURI AMBULATORY SERVICES LLC )
- STEVEN BOWLIN ( INTERNAL MEDICINE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- HENRY PETRY ( GERIATRIC MEDICINE - FREEMAN-OAK HILL HEALTH SYSTEM )
- MARSHA TAYLOR ( FAMILY PRACTICE - OZARKS FAMILY HEALTH LLC )
- LUKE SHAW ( FAMILY PRACTICE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- DUSTIN TOMPKINS ( INTERNAL MEDICINE - MERCY HOSPITAL SPRINGFIELD )
- BRIAN ADKISON ( FAMILY PRACTICE - NEVADA CITY HOSPITAL )
- VICTOR GOMEZ LORENZO ( INTERNAL MEDICINE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- BERNARD BETTASSO ( INTERNAL MEDICINE - FREEMAN-OAK HILL HEALTH SYSTEM )
- RANDY BOWLES ( INTERNAL MEDICINE )
- LEHMAN GODWIN ( INTERNAL MEDICINE - LESTER E COX MEDICAL CENTERS )
- BRANDON GIBSON ( INTERNAL MEDICINE - FREEMAN-OAK HILL HEALTH SYSTEM )
- PREETI MODI ( INTERNAL MEDICINE - MERCY HOSPITAL SPRINGFIELD )
- BRIAN KNOPF ( FAMILY PRACTICE - LESTER E COX MEDICAL CENTERS )
- ASHISH CHOWFIN ( INTERNAL MEDICINE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- RAJAMANIKKAM ANANDARAJAH ( INTERNAL MEDICINE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- LARRY BARNES ( INTERNAL MEDICINE - FREEMAN NEOSHO HOSPITAL )