CENTERWELL HOME HEALTH: Ratings, Survey Results, and Analysis
CMS Five Star Rating (4.5 out of 5): , Patient Recommendation: 86%
1206 HOMELIFE PLAZA ROLLA, MO 65401
573-341-3456
Data date: Jan 17, 2024
The Most Important Data about CENTERWELL HOME HEALTH
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for CENTERWELL HOME HEALTH is 4.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 81% of its customers. This is HIGHER than the national average. The percentage of patients who gave CENTERWELL HOME HEALTH a rating of 9 or 10 was 86%. This is HIGHER than the national average. The agency has been participating in Medicare since 02/16/1982. The agency costs LESS than the average agency nationally. The agency serves 199 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about CENTERWELL HOME HEALTH, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on CENTERWELL HOME HEALTH
Data as of Jan 17, 2024
Address:
1206 HOMELIFE PLAZA
ROLLA, MO 65401
Medicare Provider Number: 267098
Participating in Medicare Since: February 16, 1982
Ownership Type: PROPRIETARY
Cost compared to national average: 98%
DTC Performance for CENTERWELL HOME HEALTH
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for CENTERWELL HOME HEALTH.
Home Health Care Services
CENTERWELL HOME HEALTH offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
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Ratings for CENTERWELL HOME HEALTH
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 4.5: |
HHCAHPS Survey Summary Star Rating | 3: |
Star Rating For Health Team Gave Care In A Professional Way | 3: |
Star Rating For Health Team Communicated Well With Them | 3: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 4: |
Star Rating For How Patients Rated Overall Care From Agency | 3: |
Service Area Covered by CENTERWELL HOME HEALTH
CENTERWELL HOME HEALTH provides home health care services in these zip codes.
63013 63014 63015 63019 63020 63023 63028 63036 63037 63039 63050 63051 63055 63056 63060 63068 63069 63071 63072 63077 63079 63080 63084 63087 63089 63090 63091 63601 63620 63621 63622 63623 63624 63625 63626 63627 63628 63629 63630 63631 63633 63636 63637 63638 63640 63645 63648 63650 63653 63654 63655 63656 63660 63662 63663 63664 63670 63673 63674 63675 63701 63702 63703 63730 63732 63736 63739 63740 63744 63747 63751 63755 63760 63764 63766 63769 63771 63775 63780 63781 63785 63801 63822 63825 63841 63846 63901 63902 63935 63937 63940 63941 63942 63944 63951 63952 63956 63957 63960 63964 63965 63966 63967 65013 65014 65035 65041 65051 65058 65061 65062 65066 65085 65401 65402 65438 65439 65440 65441 65443 65444 65446 65449 65452 65453 65456 65457 65459 65461 65462 65464 65466 65473 65479 65483 65484 65501 65534 65535 65541 65542 65548 65550 65552 65555 65556 65557 65559 65560 65564 65565 65566 65570 65571 65580 65582 65583 65584 65586 65588 65606 65608 65609 65618 65626 65637 65638 65655 65660 65662 65666 65667 65676 65688 65689 65690 65692 65702 65704 65711 65715 65717 65729 65755 65760 65761 65762 65766 65768 65773 65775 65777 65778 65784 65788 65789 65790 65791 65793
Performance Measures for CENTERWELL HOME HEALTH
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 98.5% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 69.6% |
How Often Patients Got Better At Walking Or Moving Around | 90% |
How Often Patients Got Better At Getting In And Out Of Bed | 89% |
How Often Patients Got Better At Bathing | 91.6% |
How Often Patients' Breathing Improved | 89.4% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 88.3% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 14.8% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 14.1% |
Patient Survey Responses for CENTERWELL HOME HEALTH
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CENTERWELL HOME HEALTH to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 88% (Nat: 88%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 87% (Nat: 86%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 86% (Nat: 82%) Higher |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 86% (Nat: 85%) Higher |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 81% (Nat: 78%) Higher |
Medical Professionals Associated with CENTERWELL HOME HEALTH
These are the doctors who are affiliated with CENTERWELL HOME HEALTH.
- JOHN ARMBRUSTER ( NURSE PRACTITIONER - BROADWAY FAMILY CLINIC LLC )
- VIVIAN DUDLEY ( NURSE PRACTITIONER - MERCY CLINIC EAST COMMUNITIES )
- AMY TORRES ( NURSE PRACTITIONER - MISSOURI BAPTIST HOSPITAL OF SULLIVAN )
- LORI MOYERS ( FAMILY PRACTICE - RIVERSIDE FAMILY MEDICINE PC )
- ALAN HEINCKER ( ORTHOPEDIC SURGERY - PCRMC MEDICAL GROUP, INC )
- BRYAN ACREE ( INTERNAL MEDICINE - MISSOURI BAPTIST HOSPITAL OF SULLIVAN )
- JEFFREY TINDALL ( FAMILY PRACTICE - SOUTHEAST HEALTH CENTER OF STODDARD COUNTY LLC )
- MARTI WARDEN ( NURSE PRACTITIONER )
- GREGORY MAYNARD ( FAMILY PRACTICE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- ANDREA SCHUSTER ( FAMILY PRACTICE - MERCY CLINIC EAST COMMUNITIES )
- SHEILA MARLER ( NURSE PRACTITIONER - OZARKS MEDICAL CENTER )
- JAMES MOORE ( FAMILY PRACTICE - MIDWEST HEALTH GROUP CONVENIENT CARE )
- CARRIE FINKE ( INTERNAL MEDICINE - RURAL ALLIANCE FOR BETTER FAMILY HEALTH )
- PAUL MONIZ ( OSTEOPATHIC MANIPULATIVE MEDICINE - MIDWEST HEALTH GROUP, LLC )
- DEBORAH SHEEHAN ( FAMILY PRACTICE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- CHRISTOPHER COMPTON ( FAMILY PRACTICE - HEALTH FACILITIES REHAB SERVICES INC )
- JOY JOHNSON ( INTERNAL MEDICINE - SAINT FRANCIS MEDICAL CENTER )
- SUSAN TOEBBEN ( NURSE PRACTITIONER - PHELPS COUNTY REGIONAL MEDICAL CENTER )
- AARON MILLS ( FAMILY PRACTICE - BURTON CREEK RURAL CLINIC LLC )
- SIDNEY GRIFFITH ( FAMILY PRACTICE - SELECT PHYSICAL THERAPY HOLDINGS INC )
- PAUL BLACK ( FAMILY PRACTICE - PHELPS COUNTY REGIONAL MEDICAL CENTER )
- DOUGLAS CRASE ( FAMILY PRACTICE - BURTON CREEK RURAL CLINIC LLC )
- ELAINE LUNA ( NURSE PRACTITIONER - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- EDWARD BURKE ( INTERNAL MEDICINE - COMMUNITY HEALTH CARE ASSOCIATES INC )
- SAIMA JABEEN ( INTERNAL MEDICINE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- JENNIFER BARBIN ( INTERNAL MEDICINE - MISSOURI BAPTIST HOSPITAL OF SULLIVAN )
- JAMES BASS ( FAMILY PRACTICE - PCRMC MEDICAL GROUP, INC )
- LAURIE CLARKSTON ( FAMILY PRACTICE - LESTER E COX MEDICAL CENTERS )
- SARAH HULL ( NURSE PRACTITIONER )
- SAMUEL NEWTON ( FAMILY PRACTICE )
- JAEHYEON PARK ( FAMILY PRACTICE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- LAURA GLUECK ( FAMILY PRACTICE - SAINT FRANCIS MEDICAL CENTER )
- CRAIG RUBLE ( ORTHOPEDIC SURGERY - MERCY CLINIC SURGICAL SPECIALISTS LLC )
- JOSEPH BARNARD ( FAMILY PRACTICE - OZARKS MEDICAL CENTER )
- CHADWELL VAIL ( INTERNAL MEDICINE - PCRMC MEDICAL GROUP, INC )
- MATTHEW PORTER ( GENERAL PRACTICE - SOUTH CENTRAL MISSOURI COMMUNITY HEALTH CENTER )
- GUY ROBERTS ( FAMILY PRACTICE - MIDWEST HEALTH GROUP, LLC )
- THOMAS JACKSON ( INTERNAL MEDICINE - MISSOURI BAPTIST HOSPITAL OF SULLIVAN )
- YVONNE PRINCE ( FAMILY PRACTICE - DENT COUNTY HEALTH CENTER )
- MAUREEN RISE ( NURSE PRACTITIONER - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- MICHELLE HASSARD ( NURSE PRACTITIONER - PHELPS COUNTY REGIONAL MEDICAL CENTER )
- JOHN WASHBURN ( FAMILY PRACTICE - OZARKS MEDICAL CENTER )
- RESHMA EUGENE ( FAMILY PRACTICE - PARKLAND HEALTH CENTER )
- DANA DAY ( EMERGENCY MEDICINE - IRON COUNTY HOSPITAL DISTRICT )
- JESSE BEARD ( ORTHOPEDIC SURGERY - STE GENEVIEVE COUNTY MEMORIAL HOSPITAL )
- JOSE REMO ( INTERNAL MEDICINE - MERCY CLINIC EAST COMMUNITIES )
- JAMES PALEN ( FAMILY PRACTICE - RIVERSIDE FAMILY MEDICINE PC )
- ANDREW NINICHUCK ( GENERAL PRACTICE - WASHINGTON COUNTY MEMORIAL HOSPITAL )
- SELLAS COBLE ( INTERNAL MEDICINE - PHELPS COUNTY REGIONAL MEDICAL CENTER )
- BRIAN EDWARDS ( FAMILY PRACTICE - CAPITAL REGION MEDICAL CENTER )
- BRADLEY WALZ ( ORTHOPEDIC SURGERY - MERCY HOSPITAL SPRINGFIELD )
- JOHN DEMORLIS ( INTERNAL MEDICINE )
- MAGIN CHAPMAN ( NURSE PRACTITIONER - SAINT FRANCIS MEDICAL CENTER )
- CHRISTINE DURBIN ( NURSE PRACTITIONER - PHELPS COUNTY REGIONAL MEDICAL CENTER )
- GRACE BEAUMONT ( FAMILY PRACTICE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- ABIGAIL CRISOSTOMO ( FAMILY PRACTICE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- RUSTICO RAMOS ( FAMILY PRACTICE - SAINT FRANCIS MEDICAL CENTER )
- JASON SPURLING ( FAMILY PRACTICE - OZARKS MEDICAL CENTER )
- IRA TAYLOR ( INTERNAL MEDICINE - HEALTH FACILITIES REHAB SERVICES INC )
- TANYA KENNEDY ( NURSE PRACTITIONER - BERKBIGLER ORTHOPAEDICS AND SPORTS SPECIALISTS LLC )
- CORY OFFUTT ( FAMILY PRACTICE - PCRMC MEDICAL GROUP, INC )
- JENNIFER O MALLEY ( FAMILY PRACTICE - PHELPS COUNTY REGIONAL MEDICAL CENTER )
- DEANNA SIEMER ( FAMILY PRACTICE )
- JOSEPH MARINO ( FAMILY PRACTICE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- PATRICK KNIGHT ( ORTHOPEDIC SURGERY - SAINT FRANCIS MEDICAL CENTER )
- DAVID BARBE ( FAMILY PRACTICE - MERCY CLINIC SPRINGFIELD COMMUNITIES )
- SHEENA WHITE ( NURSE PRACTITIONER - SPURLING AND WHITE LLC )
- CARLA PRINCE BOLIVAR ( INTERNAL MEDICINE - SAINT FRANCIS MEDICAL CENTER )
- JOSEPH STARKE ( FAMILY PRACTICE - SOUTHEAST MISSOURI HOSPITAL PHYSICIANS LLC )
- LAURENCE LUM ( FAMILY PRACTICE - QUALITY HEALTH CARE, INC )