PHOENIX HOME CARE: Ratings, Survey Results, and Analysis
CMS Five Star Rating (4.5 out of 5): , Patient Recommendation: 82%
500 BROADWAY STREET JEFFERSON CITY, MO 65101
573-635-3900
Data date: Jan 17, 2024
The Most Important Data about PHOENIX HOME CARE
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for PHOENIX HOME CARE is 4.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 72% of its customers. This is LOWER than the national average. The percentage of patients who gave PHOENIX HOME CARE a rating of 9 or 10 was 82%. This is LOWER than the national average. The agency has been participating in Medicare since 09/09/2005. The agency costs LESS than the average agency nationally. The agency serves 100 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about PHOENIX HOME CARE, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on PHOENIX HOME CARE
Data as of Jan 17, 2024
Address:
500 BROADWAY STREET
JEFFERSON CITY, MO 65101
Medicare Provider Number: 267597
Participating in Medicare Since: September 09, 2005
Ownership Type: PROPRIETARY
Cost compared to national average: 93%
DTC Performance for PHOENIX HOME CARE
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for PHOENIX HOME CARE.
Home Health Care Services
PHOENIX HOME CARE offers 5 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
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Ratings for PHOENIX HOME CARE
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 4.5: |
HHCAHPS Survey Summary Star Rating | 2: |
Star Rating For Health Team Gave Care In A Professional Way | 2: |
Star Rating For Health Team Communicated Well With Them | 2: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 3: |
Star Rating For How Patients Rated Overall Care From Agency | 2: |
Service Area Covered by PHOENIX HOME CARE
PHOENIX HOME CARE provides home health care services in these zip codes.
63351 63352 63376 63456 64012 64057 64076 64108 64639 65010 65011 65013 65014 65017 65018 65020 65023 65024 65025 65026 65032 65034 65035 65037 65038 65039 65040 65043 65046 65047 65049 65050 65051 65052 65053 65054 65058 65059 65061 65063 65065 65067 65068 65072 65074 65076 65077 65078 65079 65080 65081 65082 65083 65084 65085 65101 65106 65109 65201 65202 65203 65231 65233 65240 65251 65255 65256 65262 65265 65279 65284 65301 65302 65324 65325 65326 65329 65332 65333 65334 65335 65337 65338 65345 65348 65350 65354 65355 65438 65459 65486 65556 65567 65582 65591 65786 65787 65801 65804 67470
Performance Measures for PHOENIX HOME CARE
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 99.4% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 82.4% |
How Often Patients Got Better At Walking Or Moving Around | 82.1% |
How Often Patients Got Better At Getting In And Out Of Bed | 94.7% |
How Often Patients Got Better At Bathing | 91.8% |
How Often Patients' Breathing Improved | 99.3% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 89.7% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 13.5% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 12.2% |
Patient Survey Responses for PHOENIX HOME CARE
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for PHOENIX HOME CARE to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 84% (Nat: 88%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 81% (Nat: 86%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 75% (Nat: 82%) Lower |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 82% (Nat: 85%) Lower |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 72% (Nat: 78%) Lower |
Medical Professionals Associated with PHOENIX HOME CARE
These are the doctors who are affiliated with PHOENIX HOME CARE.
- JOHN RUSSELL ( INTERNAL MEDICINE - CAPITAL REGION MEDICAL CENTER )