MEMORIAL HOME SERVICES: Ratings, Survey Results, and Analysis
CMS Five Star Rating (3 out of 5): , Patient Recommendation: 88%
701 NORTH FIRST STREET SPRINGFIELD, IL 62781
217-788-4663
Data date: Jan 17, 2024
The Most Important Data about MEMORIAL HOME SERVICES
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for MEMORIAL HOME SERVICES is 3 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 83% of its customers. This is HIGHER than the national average. The percentage of patients who gave MEMORIAL HOME SERVICES a rating of 9 or 10 was 88%. This is HIGHER than the national average. The agency has been participating in Medicare since 07/01/1966. The agency costs LESS than the average agency nationally. The agency serves 182 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about MEMORIAL HOME SERVICES, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on MEMORIAL HOME SERVICES
Data as of Jan 17, 2024
Address:
701 NORTH FIRST STREET
SPRINGFIELD, IL 62781
Medicare Provider Number: 147003
Participating in Medicare Since: July 01, 1966
Ownership Type: VOLUNTARY NON-PROFIT - PRIVATE
Cost compared to national average: 97%
DTC Performance for MEMORIAL HOME SERVICES
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for MEMORIAL HOME SERVICES.
Home Health Care Services
MEMORIAL HOME SERVICES offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
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Ratings for MEMORIAL HOME SERVICES
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 3: |
HHCAHPS Survey Summary Star Rating | 4: |
Star Rating For Health Team Gave Care In A Professional Way | 4: |
Star Rating For Health Team Communicated Well With Them | 3: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 4: |
Star Rating For How Patients Rated Overall Care From Agency | 4: |
Service Area Covered by MEMORIAL HOME SERVICES
MEMORIAL HOME SERVICES provides home health care services in these zip codes.
40517 60181 61265 61350 61368 61401 61417 61467 61520 61604 61723 61727 61735 61738 61749 61750 61751 61756 61778 61813 61818 61830 61839 61856 61858 61882 61910 61911 61913 61914 61920 61925 61929 61936 61937 61951 61956 62002 62009 62014 62016 62017 62032 62033 62044 62049 62050 62056 62069 62071 62075 62076 62078 62082 62086 62088 62089 62092 62094 62301 62471 62501 62510 62512 62513 62514 62515 62517 62518 62519 62520 62521 62522 62523 62524 62525 62526 62530 62531 62533 62534 62535 62536 62537 62538 62539 62540 62543 62544 62545 62546 62547 62548 62549 62550 62551 62553 62554 62555 62556 62557 62558 62560 62561 62563 62565 62567 62568 62570 62571 62572 62573 62601 62610 62611 62612 62613 62615 62617 62618 62621 62622 62625 62626 62627 62628 62629 62630 62634 62635 62638 62640 62642 62643 62644 62649 62650 62651 62655 62656 62660 62661 62663 62664 62665 62666 62667 62668 62670 62671 62672 62673 62674 62675 62677 62682 62684 62685 62688 62689 62690 62691 62692 62693 62694 62695 62701 62702 62703 62704 62706 62707 62708 62711 62712 62769 62781 62791 62803 62870 62896 63122
Performance Measures for MEMORIAL HOME SERVICES
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 95.1% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 69.4% |
How Often Patients Got Better At Walking Or Moving Around | 80.2% |
How Often Patients Got Better At Getting In And Out Of Bed | 87.2% |
How Often Patients Got Better At Bathing | 82.3% |
How Often Patients' Breathing Improved | 84.1% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 75.9% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 13.3% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 14.7% |
Patient Survey Responses for MEMORIAL HOME SERVICES
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MEMORIAL HOME SERVICES to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 92% (Nat: 88%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 88% (Nat: 86%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 87% (Nat: 82%) Higher |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 88% (Nat: 85%) Higher |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 83% (Nat: 78%) Higher |
Medical Professionals Associated with MEMORIAL HOME SERVICES
These are the doctors who are affiliated with MEMORIAL HOME SERVICES.
- TYLER JONES ( ORTHOPEDIC SURGERY - DECATUR MEMORIAL HOSPITAL )
- DONALD SULLIVAN ( ORTHOPEDIC SURGERY - KIRBY MEDICAL CENTER )
- EDMUND RAYCRAFT ( ORTHOPEDIC SURGERY - DECATUR MEMORIAL HOSPITAL )
- JAMES FARRELL ( FAMILY PRACTICE - MEMORIAL PHYSICIAN SERVICES )
- RICHARD BIVIN ( FAMILY PRACTICE - MEMORIAL PHYSICIAN SERVICES )
- ROBERTO PABALATE ( FAMILY PRACTICE - DECATUR MEMORIAL HOSPITAL )
- JACOB SAMS ( ORTHOPEDIC SURGERY - KIRBY MEDICAL CENTER )