BENCHMARK HOME HEALTH CARE: Ratings, Survey Results, and Analysis
CMS Five Star Rating (2.5 out of 5): , Patient Recommendation: 85%
5936 N MILWAUKEE AVENUE CHICAGO, IL 60646
773-467-4500
Data date: Jan 17, 2024
The Most Important Data about BENCHMARK HOME HEALTH CARE
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for BENCHMARK HOME HEALTH CARE is 2.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 33% of its customers. This is LOWER than the national average. The percentage of patients who gave BENCHMARK HOME HEALTH CARE a rating of 9 or 10 was 85%. This is LOWER than the national average. The agency has been participating in Medicare since 12/07/2006. The agency costs LESS than the average agency nationally. The agency serves 138 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about BENCHMARK HOME HEALTH CARE, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on BENCHMARK HOME HEALTH CARE
Data as of Jan 17, 2024
Address:
5936 N MILWAUKEE AVENUE
CHICAGO, IL 60646
Medicare Provider Number: 147916
Participating in Medicare Since: December 07, 2006
Ownership Type: PROPRIETARY
Cost compared to national average: 90%
DTC Performance for BENCHMARK HOME HEALTH CARE
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Worse Than National Rate for BENCHMARK HOME HEALTH CARE.
Home Health Care Services
BENCHMARK HOME HEALTH CARE offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
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Ratings for BENCHMARK HOME HEALTH CARE
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 2.5: |
HHCAHPS Survey Summary Star Rating |
Not Available |
Star Rating For Health Team Gave Care In A Professional Way |
Not Available |
Star Rating For Health Team Communicated Well With Them |
Not Available |
Star Rating Team Discussed Medicines, Pain, And Home Safety |
Not Available |
Star Rating For How Patients Rated Overall Care From Agency |
Not Available |
Service Area Covered by BENCHMARK HOME HEALTH CARE
BENCHMARK HOME HEALTH CARE provides home health care services in these zip codes.
60007 60010 60015 60016 60025 60026 60034 60053 60061 60062 60067 60068 60076 60089 60090 60091 60101 60103 60107 60108 60118 60120 60123 60124 60126 60130 60131 60133 60134 60137 60140 60142 60143 60146 60148 60150 60152 60156 60163 60169 60171 60172 60174 60175 60180 60184 60185 60187 60188 60189 60193 60202 60302 60304 60402 60403 60406 60409 60411 60415 60417 60430 60435 60438 60439 60453 60458 60459 60462 60465 60473 60477 60510 60515 60516 60517 60521 60526 60527 60532 60538 60540 60558 60559 60561 60601 60608 60609 60615 60617 60618 60619 60620 60621 60622 60623 60624 60625 60628 60629 60630 60631 60632 60634 60636 60637 60638 60639 60640 60641 60643 60644 60646 60647 60649 60651 60652 60653 60655 60656 60659 60660 60706 60707 60714 60805 60827 61008 61011 61012 61038 61065 61072 61103 61107 61108 61109 61111
Performance Measures for BENCHMARK HOME HEALTH CARE
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 71.7% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 74.4% |
How Often Patients Got Better At Walking Or Moving Around | 78.3% |
How Often Patients Got Better At Getting In And Out Of Bed | 72.8% |
How Often Patients Got Better At Bathing | 70.9% |
How Often Patients' Breathing Improved | 70% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 66.8% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 11.6% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 6.3% |
Patient Survey Responses for BENCHMARK HOME HEALTH CARE
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for BENCHMARK HOME HEALTH CARE to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 80% (Nat: 88%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 80% (Nat: 86%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 61% (Nat: 82%) Lower |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 85% (Nat: 85%) Lower |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 33% (Nat: 78%) Lower |
Medical Professionals Associated with BENCHMARK HOME HEALTH CARE
These are the doctors who are affiliated with BENCHMARK HOME HEALTH CARE.
- ROBERT KAPLAN ( GENERAL PRACTICE - JEFFERSON PARK MEDICAL GROUP PC )
- JOHN MASON ( PHYSICIAN ASSISTANT - JEFFERSON PARK MEDICAL GROUP PC )
- SHOBHA IYENGAR ( INTERNAL MEDICINE )