SILVER CROSS HOME HEALTH: Ratings, Survey Results, and Analysis

CMS Five Star Rating (4 out of 5): , Patient Recommendation: 85%

 710 CEDAR CROSSINGS DRIVE SUITE 200 NEW LENOX, IL 60451

  815-300-7124

Data date: Jan 17, 2024

The Most Important Data about SILVER CROSS HOME HEALTH

We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)

The overall 5-star Rating for SILVER CROSS HOME HEALTH is 4 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 73% of its customers. This is LOWER than the national average. The percentage of patients who gave SILVER CROSS HOME HEALTH a rating of 9 or 10 was 85%. This is LOWER than the national average. The agency has been participating in Medicare since 09/18/1986. The agency costs LESS than the average agency nationally. The agency serves 30 ZIP codes.

To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.

The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

What is this page all about?

Below is everything shred of information that we can find about SILVER CROSS HOME HEALTH, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.

General Information on SILVER CROSS HOME HEALTH

Data as of Jan 17, 2024

Address:

710 CEDAR CROSSINGS DRIVE SUITE 200

NEW LENOX, IL 60451

Click for Map

The Best Home Health Agencies around NEW LENOX

The Worst Home Health Agencies around NEW LENOX

Medicare Provider Number: 147452

Participating in Medicare Since: September 18, 1986

Ownership Type: VOLUNTARY NON-PROFIT - PRIVATE

Cost compared to national average: 95%

DTC Performance for SILVER CROSS HOME HEALTH

The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.

DTC performance is Same As National Rate for SILVER CROSS HOME HEALTH.

Home Health Care Services

SILVER CROSS HOME HEALTH offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.

Services Offered Services Not Offered
  • Nursing
  • Physical Therapy
  • Occupational Therapy
  • Speech Pathology Therapy
  • Medical Social Services
  • Home Health Aide Services
  • NONE

Ratings for SILVER CROSS HOME HEALTH

The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.

Rating Type Rating
5-Star Quality Rating 4:
HHCAHPS Survey Summary Star Rating 3:
Star Rating For Health Team Gave Care In A Professional Way 3:
Star Rating For Health Team Communicated Well With Them 3:
Star Rating Team Discussed Medicines, Pain, And Home Safety 4:
Star Rating For How Patients Rated Overall Care From Agency 3:

Service Area Covered by SILVER CROSS HOME HEALTH

SILVER CROSS HOME HEALTH provides home health care services in these zip codes.

60101 60403 60404 60410 60421 60423 60431 60432 60433 60434 60435 60436 60439 60441 60442 60446 60447 60448 60451 60462 60467 60477 60480 60481 60487 60491 60544 60585 60586 61820

Performance Measures for SILVER CROSS HOME HEALTH

All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.

Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.

Question Percentage
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely 98.4%
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season 69.1%
How Often Patients Got Better At Walking Or Moving Around 90.7%
How Often Patients Got Better At Getting In And Out Of Bed 88.3%
How Often Patients Got Better At Bathing 90.5%
How Often Patients' Breathing Improved 96.1%
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth 83.8%
How Often Home Health Patients Had To Be Admitted To The Hospital 13.6%
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted 8.7%

Patient Survey Responses for SILVER CROSS HOME HEALTH

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for SILVER CROSS HOME HEALTH to the national results for similar facilities.

Question Percentage / Compared to National
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way 88% (Nat: 88%)
Lower
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them 86% (Nat: 86%)
Lower
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them 82% (Nat: 82%)
Lower
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) 85% (Nat: 85%)
Lower
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family 73% (Nat: 78%)
Lower

Medical Professionals Associated with SILVER CROSS HOME HEALTH

These are the doctors who are affiliated with SILVER CROSS HOME HEALTH.

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