PATIENT FIRST HOME CARE, INC.: Ratings, Survey Results, and Analysis
CMS Five Star Rating (2 out of 5): , Patient Recommendation: 74%
2660 HORIZON DR SE, SUITE 130 GRAND RAPIDS, MI 49546
616-608-6246
Data date: Jan 17, 2024
The Most Important Data about PATIENT FIRST HOME CARE, INC.
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for PATIENT FIRST HOME CARE, INC. is 2 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 59% of its customers. This is LOWER than the national average. The percentage of patients who gave PATIENT FIRST HOME CARE, INC. a rating of 9 or 10 was 74%. This is LOWER than the national average. The agency has been participating in Medicare since 09/15/2006. The agency costs MORE than the average agency nationally. The agency serves 71 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about PATIENT FIRST HOME CARE, INC., along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on PATIENT FIRST HOME CARE, INC.
Data as of Jan 17, 2024
Address:
2660 HORIZON DR SE, SUITE 130
GRAND RAPIDS, MI 49546
Medicare Provider Number: 237616
Participating in Medicare Since: September 15, 2006
Ownership Type: PROPRIETARY
Cost compared to national average: 109%
DTC Performance for PATIENT FIRST HOME CARE, INC.
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Same As National Rate for PATIENT FIRST HOME CARE, INC..
Home Health Care Services
PATIENT FIRST HOME CARE, INC. offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
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Ratings for PATIENT FIRST HOME CARE, INC.
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 2: |
HHCAHPS Survey Summary Star Rating |
Not Available |
Star Rating For Health Team Gave Care In A Professional Way |
Not Available |
Star Rating For Health Team Communicated Well With Them |
Not Available |
Star Rating Team Discussed Medicines, Pain, And Home Safety |
Not Available |
Star Rating For How Patients Rated Overall Care From Agency |
Not Available |
Service Area Covered by PATIENT FIRST HOME CARE, INC.
PATIENT FIRST HOME CARE, INC. provides home health care services in these zip codes.
48809 48846 48849 48875 48884 48897 48917 49002 49004 49006 49008 49010 49014 49017 49022 49024 49036 49037 49042 49048 49057 49058 49071 49085 49090 49107 49120 49301 49302 49306 49315 49316 49319 49321 49327 49331 49333 49337 49341 49343 49344 49347 49348 49404 49418 49423 49424 49428 49435 49441 49442 49444 49445 49451 49456 49460 49461 49503 49504 49505 49506 49507 49508 49509 49512 49519 49525 49534 49544 49546 49548
Performance Measures for PATIENT FIRST HOME CARE, INC.
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 95.5% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 77.5% |
How Often Patients Got Better At Walking Or Moving Around | 71.9% |
How Often Patients Got Better At Getting In And Out Of Bed | 76.8% |
How Often Patients Got Better At Bathing | 73% |
How Often Patients' Breathing Improved | 71.7% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 66.7% |
How Often Home Health Patients Had To Be Admitted To The Hospital | -% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | -% |
Patient Survey Responses for PATIENT FIRST HOME CARE, INC.
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for PATIENT FIRST HOME CARE, INC. to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 78% (Nat: 88%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 74% (Nat: 86%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 52% (Nat: 82%) Lower |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 74% (Nat: 85%) Lower |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 59% (Nat: 78%) Lower |
Medical Professionals Associated with PATIENT FIRST HOME CARE, INC.
These are the doctors who are affiliated with PATIENT FIRST HOME CARE, INC..