HERITAGE COMPLETE HOME CARE: Ratings, Survey Results, and Analysis
CMS Five Star Rating (2 out of 5): , Patient Recommendation: 97%
1003 FRANKLIN AVENUE, SUITE 1 TORONTO, OH 43964
740-537-1175
Data date: Jan 17, 2024
The Most Important Data about HERITAGE COMPLETE HOME CARE
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for HERITAGE COMPLETE HOME CARE is 2 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 92% of its customers. This is HIGHER than the national average. The percentage of patients who gave HERITAGE COMPLETE HOME CARE a rating of 9 or 10 was 97%. This is HIGHER than the national average. The agency has been participating in Medicare since 09/15/1993. The agency costs MORE than the average agency nationally. The agency serves 29 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about HERITAGE COMPLETE HOME CARE, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on HERITAGE COMPLETE HOME CARE
Data as of Jan 17, 2024
Address:
1003 FRANKLIN AVENUE, SUITE 1
TORONTO, OH 43964
Medicare Provider Number: 367535
Participating in Medicare Since: September 15, 1993
Ownership Type: PROPRIETARY
Cost compared to national average: 104%
DTC Performance for HERITAGE COMPLETE HOME CARE
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Same As National Rate for HERITAGE COMPLETE HOME CARE.
Home Health Care Services
HERITAGE COMPLETE HOME CARE offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
| Services Offered | Services Not Offered |
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|
Ratings for HERITAGE COMPLETE HOME CARE
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
| Rating Type | Rating |
|---|---|
| 5-Star Quality Rating | 2: |
| HHCAHPS Survey Summary Star Rating |
Not Available |
| Star Rating For Health Team Gave Care In A Professional Way |
Not Available |
| Star Rating For Health Team Communicated Well With Them |
Not Available |
| Star Rating Team Discussed Medicines, Pain, And Home Safety |
Not Available |
| Star Rating For How Patients Rated Overall Care From Agency |
Not Available |
Service Area Covered by HERITAGE COMPLETE HOME CARE
HERITAGE COMPLETE HOME CARE provides home health care services in these zip codes.
43901 43903 43907 43908 43910 43912 43913 43917 43920 43925 43926 43930 43932 43935 43938 43943 43944 43945 43948 43952 43953 43961 43963 43964 43968 43971 43976 43986 43988
Performance Measures for HERITAGE COMPLETE HOME CARE
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
| Question | Percentage |
|---|---|
| How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 99.5% |
| How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 52.6% |
| How Often Patients Got Better At Walking Or Moving Around | 74.2% |
| How Often Patients Got Better At Getting In And Out Of Bed | 67.6% |
| How Often Patients Got Better At Bathing | 68.1% |
| How Often Patients' Breathing Improved | 83.9% |
| How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 56.5% |
| How Often Home Health Patients Had To Be Admitted To The Hospital | 23% |
| How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 15.6% |
Patient Survey Responses for HERITAGE COMPLETE HOME CARE
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for HERITAGE COMPLETE HOME CARE to the national results for similar facilities.
| Question | Percentage / Compared to National |
|---|---|
| Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 91% (Nat: 88%) Higher |
| Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 92% (Nat: 86%) Higher |
| Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 94% (Nat: 82%) Higher |
| Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 97% (Nat: 85%) Higher |
| Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 92% (Nat: 78%) Higher |
Medical Professionals Associated with HERITAGE COMPLETE HOME CARE
These are the doctors who are affiliated with HERITAGE COMPLETE HOME CARE.
- MARTIN OWEN ( FAMILY PRACTICE - TRINITY WEST )
- SANJAY GUPTA ( INTERNAL MEDICINE - WMC PHYSICIAN PRACTICES LLC )
- JOHN FIGEL ( FAMILY PRACTICE - REHAB-BRAY LLC )
- GEORGE VANWEELDEN ( INTERNAL MEDICINE - REHAB-BRAY LLC )
- STEPHEN KURUC ( INTERNAL MEDICINE - REHAB-BRAY LLC )
- DENISE GILMAN ( GENERAL SURGERY - TRINITY WEST )
- ATUL SHETTY ( INTERNAL MEDICINE - WMC PHYSICIAN PRACTICES LLC )
- FRANCISCO LOPEZ ( INTERNAL MEDICINE - TRINITY WEST )
- MARK KISSINGER ( FAMILY PRACTICE - REHAB-BRAY LLC )
