CARETENDERS: Ratings, Survey Results, and Analysis
CMS Five Star Rating (4 out of 5): , Patient Recommendation: 86%
4545 BISHOP LANE, SUITE 200 SEE NOTES FOR MAILING LOUISVILLE, KY 40218
502-238-5150
Data date: Jan 17, 2024
The Most Important Data about CARETENDERS
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for CARETENDERS is 4 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 81% of its customers. This is HIGHER than the national average. The percentage of patients who gave CARETENDERS a rating of 9 or 10 was 86%. This is HIGHER than the national average. The agency has been participating in Medicare since 06/29/1994. The agency costs LESS than the average agency nationally. The agency serves 86 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about CARETENDERS, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on CARETENDERS
Data as of Jan 17, 2024
Address:
4545 BISHOP LANE, SUITE 200 SEE NOTES FOR MAILING
LOUISVILLE, KY 40218
Medicare Provider Number: 187152
Participating in Medicare Since: June 29, 1994
Ownership Type: PROPRIETARY
Cost compared to national average: 98%
DTC Performance for CARETENDERS
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for CARETENDERS.
Home Health Care Services
CARETENDERS offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
|
|
Ratings for CARETENDERS
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 4: |
HHCAHPS Survey Summary Star Rating | 4: |
Star Rating For Health Team Gave Care In A Professional Way | 4: |
Star Rating For Health Team Communicated Well With Them | 3: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 4: |
Star Rating For How Patients Rated Overall Care From Agency | 3: |
Service Area Covered by CARETENDERS
CARETENDERS provides home health care services in these zip codes.
40003 40004 40006 40007 40008 40010 40011 40013 40014 40019 40022 40023 40025 40026 40031 40036 40041 40045 40046 40047 40050 40055 40056 40057 40058 40059 40065 40067 40068 40070 40071 40075 40076 40077 40109 40110 40118 40150 40155 40165 40177 40202 40203 40204 40205 40206 40207 40208 40209 40210 40211 40212 40213 40214 40215 40216 40217 40218 40219 40220 40222 40223 40224 40228 40229 40241 40242 40243 40245 40258 40272 40291 40299 40355 40359 40363 40601 41008 41045 41052 41083 41086 41095 41098 42701 42754
Performance Measures for CARETENDERS
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 99.3% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 80.1% |
How Often Patients Got Better At Walking Or Moving Around | 89.8% |
How Often Patients Got Better At Getting In And Out Of Bed | 89.4% |
How Often Patients Got Better At Bathing | 90.9% |
How Often Patients' Breathing Improved | 92.3% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 87.5% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 13.4% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 12.3% |
Patient Survey Responses for CARETENDERS
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CARETENDERS to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 91% (Nat: 88%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 87% (Nat: 86%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 82% (Nat: 82%) Lower |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 86% (Nat: 85%) Higher |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 81% (Nat: 78%) Higher |
Medical Professionals Associated with CARETENDERS
These are the doctors who are affiliated with CARETENDERS.
- MICHAEL PETRY ( FAMILY PRACTICE - COMMUNITY MEDICAL ASSOCIATES INC )
- KAELIN JANSEN ( NURSE PRACTITIONER - KENTUCKIANA GERIATRIC AND PALLIATIVE SERVICES PLLC )
- CHARLOTTE INGWERSEN ( FAMILY PRACTICE - UNIVERSITY OF LOUISVILLE PHYSICIANS INC )
- JOHN MARKERT ( FAMILY PRACTICE - MARKERT FAMILY PRACTICE PSC )
- CYNA KHALILY ( ORTHOPEDIC SURGERY - COMMUNITY MEDICAL ASSOCIATES INC )
- JASON FREEBURNE ( NURSE PRACTITIONER - EXTENDED CARE SPECIALISTS, INC )
- JONATHAN WILDING ( INTERNAL MEDICINE - COMMUNITY MEDICAL ASSOCIATES INC )
- CHELSEA FOWLER ( NURSE PRACTITIONER - HEALOGICS SPECIALTY PHYSICIANS OF INDIANA LLC )
- LOYAL WALKER ( FAMILY PRACTICE - COMMUNITY MEDICAL ASSOCIATES INC )
- MELODY PRESLEY ( NURSE PRACTITIONER - COMMUNITY MEDICAL ASSOCIATES INC )
- ERICA GETTIS ( INTERNAL MEDICINE - UNIVERSITY OF LOUISVILLE PHYSICIANS INC )
- SHANNON GAGLIARDI ( NURSE PRACTITIONER - SKG HEALTH PLLC )
- SEAN WARREN ( FAMILY PRACTICE - BAPTIST HEALTH MEDICAL GROUP INC )
- REID BROWN ( ORTHOPEDIC SURGERY - BAPTIST HEALTH MEDICAL GROUP INC )
- SHARON JAMISON ( NURSE PRACTITIONER - PARK DUVALLE COMMUNITY HEALTH CENTER, INC )
- SARITA NAIR ( INTERNAL MEDICINE - DR. NAIR INTERNAL MEDICINE, PLLC )
- MATTHEW OFFUTT ( INTERNAL MEDICINE - BAPTIST HEALTH MEDICAL GROUP INC )
- JOHN WATTS ( FAMILY PRACTICE - COMMUNITY MEDICAL ASSOCIATES INC )
- BRIAN PARADOWSKI ( INTERNAL MEDICINE - UNIVERSITY OF LOUISVILLE PHYSICIANS INC )
- NISON ABAYEV ( FAMILY PRACTICE - UNIVERSITY OF LOUISVILLE PHYSICIANS INC )
- CLARA PALLARES ( INTERNAL MEDICINE - LOUISVILLE INTERNAL MEDICINE AND PEDIATRICS LLC )
- JEFFREY SHARPE ( GENERAL SURGERY - COMMUNITY MEDICAL ASSOCIATES INC )
- ANTHONY REMSON ( INTERNAL MEDICINE - BAPTIST HEALTH MEDICAL GROUP INC )
- SEAN GRIFFIN ( ORTHOPEDIC SURGERY - ELLIS AND BADENHAUSEN ORTHOPAEDICS PSC )
- JOHANNA COURSEY ( NURSE PRACTITIONER - SKG HEALTH PLLC )
- SAMRATH BHIMANI ( ORTHOPEDIC SURGERY - COMMUNITY MEDICAL ASSOCIATES INC )
- ANNE FOGLE ( FAMILY PRACTICE - COMMUNITY MEDICAL ASSOCIATES INC )
- STUART SPALDING ( FAMILY PRACTICE - BAPTIST HEALTH MEDICAL GROUP INC )
- STEVEN PATTON ( FAMILY PRACTICE - COMMUNITY MEDICAL ASSOCIATES INC )
- VICKY RAISOR ( NURSE PRACTITIONER - PEARL GERIATRICS AND PALLIATIVE MEDICINE, PSC )
- RON CREQUE ( FAMILY PRACTICE - STONECREST FAMILY MEDICINE PLLC )
- JEFFREY STIMAC ( ORTHOPEDIC SURGERY - COMMUNITY MEDICAL ASSOCIATES INC )
- RAMSEY MAJZOUB ( PLASTIC AND RECONSTRUCTIVE SURGERY )
- JAMES WRIGHT ( FAMILY PRACTICE - BAPTIST HEALTH MEDICAL GROUP INC )
- GEORGE POPHAM ( ORTHOPEDIC SURGERY - SN KENTUCKIANA REHAB LLC )
- GREGORY COOPER ( NEUROLOGY - COMMUNITY MEDICAL ASSOCIATES INC )
- CHARLES CRAWFORD ( ORTHOPEDIC SURGERY - COMMUNITY MEDICAL ASSOCIATES INC )
- JOHN SNELL ( INTERNAL MEDICINE - COMMUNITY MEDICAL ASSOCIATES INC )
- JAMES WHEELER ( FAMILY PRACTICE - BAPTIST HEALTH MEDICAL GROUP INC )
- PATRICIA HANSEN ( INTERNAL MEDICINE - COMMUNITY MEDICAL ASSOCIATES INC )
- JONATHAN YERASIMIDES ( ORTHOPEDIC SURGERY - LOUISVILLE HIP AND KNEE INSTITUTE )
- IOSBANI MORALES ALBERTERIS ( FAMILY PRACTICE - UNIVERSITY OF LOUISVILLE PHYSICIANS INC )
- KEVIN HIMSCHOOT ( ORTHOPEDIC SURGERY - COMMUNITY MEDICAL ASSOCIATES INC )
- JOSEPH MURROW ( INTERNAL MEDICINE - COMMUNITY MEDICAL ASSOCIATES INC )
- STEPHEN STANSBURY ( FAMILY PRACTICE - COMMUNITY MEDICAL ASSOCIATES INC )
- RAJANBHAI AMIN ( FAMILY PRACTICE - AMIN'S FAMILY PRACTICE ASSOCIATES , PSC )
- TAMI SECOR ( INTERNAL MEDICINE - BAPTIST HEALTH MEDICAL GROUP INC )
- JOSEPH GREENE ( ORTHOPEDIC SURGERY - LOUISVILLE HIP AND KNEE INSTITUTE )
- SUNITA DWIVEDI ( INTERNAL MEDICINE - COMMUNITY MEDICAL ASSOCIATES INC )
- ALISON BAILEY ( NURSE PRACTITIONER - COMMUNITY MEDICAL ASSOCIATES INC )
- OSAWARU OMORUYI ( FAMILY PRACTICE - PEARL MEDICAL PRACTICE, PLLC )
- MARLON CHAGUA ( INTERNAL MEDICINE - KENTUCKY MEDICAL SPECIALISTS PSC )
- ANA OVERLEY ( INTERNAL MEDICINE - COMMUNITY MEDICAL ASSOCIATES INC )
- LETICIA ALLEN ( FAMILY PRACTICE - UNIVERSITY OF LOUISVILLE PHYSICIANS INC )
- MARY ALLEN ( FAMILY PRACTICE - UNIVERSITY OF LOUISVILLE PHYSICIANS INC )
- CHERYL SHUNNARAH ( NURSE PRACTITIONER - BAPTIST HEALTH MEDICAL GROUP INC )
- JIANXIA WANG ( FAMILY PRACTICE - COMMUNITY MEDICAL ASSOCIATES INC )
- MICHAEL PAYNE ( FAMILY PRACTICE - UNIVERSITY OF LOUISVILLE PHYSICIANS INC )
- LAWRENCE LOEHLE ( INTERNAL MEDICINE - COMMUNITY MEDICAL ASSOCIATES INC )
- JOSHUA ALLEN ( INTERNAL MEDICINE - COMMUNITY MEDICAL ASSOCIATES INC )
- MARY HUFF ( NURSE PRACTITIONER - COMMUNITY MEDICAL ASSOCIATES INC )
- ANGELA ARNOLD ( NURSE PRACTITIONER - BAPTIST HEALTH MEDICAL GROUP INC )
- BRIAN SCHULMAN ( INTERNAL MEDICINE - COMMUNITY MEDICAL ASSOCIATES INC )
- MARY EASLEY ( NURSE PRACTITIONER - COMMUNITY MEDICAL ASSOCIATES INC )
- EDWARD SAMES ( INTERNAL MEDICINE - UNIVERSITY OF LOUISVILLE PHYSICIANS INC )
- CARMEL PERSON ( INTERNAL MEDICINE - COMMUNITY MEDICAL ASSOCIATES INC )
- LARRY RYLE ( INTERNAL MEDICINE - COMMUNITY MEDICAL ASSOCIATES INC )
- BONNIE LAZOR ( GERIATRIC MEDICINE )
- NICHOLAS KENNEY ( ORTHOPEDIC SURGERY - BAPTIST HEALTH MEDICAL GROUP INC )
- DAVID BERCOVICI ( INTERNAL MEDICINE - COMMUNITY MEDICAL ASSOCIATES INC )
- ROBERT HODGE ( FAMILY PRACTICE - COMMUNITY MEDICAL ASSOCIATES INC )
- WAQAR SALEEM ( FAMILY PRACTICE - MIDWEST GERIATRICS )
- ANGELA ETHRIDGE ( NURSE PRACTITIONER )
- RINKOO AGGARWAL ( PHYSICAL MEDICINE AND REHABILITATION )
- DANA DOUGHERTY EVANS ( FAMILY PRACTICE - COMMUNITY MEDICAL ASSOCIATES INC )
- SURESH NAIR ( INTERNAL MEDICINE - EXTENDED CARE HEALTH PROFESSIONALS PLLC )
- RENEE GIRDLER ( FAMILY PRACTICE - COMMUNITY MEDICAL ASSOCIATES INC )
- LAITH SWEIS ( INTERNAL MEDICINE - COMMUNITY MEDICAL ASSOCIATES INC )
- JACQUELINE MUNCY ( NURSE PRACTITIONER - DR. NAIR INTERNAL MEDICINE, PLLC )
- WENDY GEER ( NURSE PRACTITIONER - COMMUNITY MEDICAL ASSOCIATES INC )
- TYLER KELLER ( ORTHOPEDIC SURGERY - ORTHOCINCY ORTHOPAEDICS AND SPORTS MEDICINE PSC )
- BROOK MASSEY ( FAMILY PRACTICE - UNIVERSITY OF LOUISVILLE PHYSICIANS INC )
- JOSEPHINE GOMES ( FAMILY PRACTICE - MANDM MEDICAL CLINICS LLC )
- KAMLESH DAVE ( FAMILY PRACTICE - FIRST YOU MEDICAL CENTER PLLC )
- CHRISTOPHER COMBS ( INTERNAL MEDICINE - UNIVERSITY OF LOUISVILLE PHYSICIANS INC )
- JANET SCHERZER ( PHYSICIAN ASSISTANT - BAPTIST HEALTH MEDICAL GROUP INC )
- KENNETH GARDNER ( EMERGENCY MEDICINE - UNIVERSITY OF LOUISVILLE PHYSICIANS INC )
- KEITH KRAWIEC ( FAMILY PRACTICE - BAPTIST HEALTH MEDICAL GROUP INC )
- WILLIAM NAPIER ( NURSE PRACTITIONER - BAPTIST HEALTH MEDICAL GROUP INC )
- STEVEN SPALDING ( FAMILY PRACTICE - COMMUNITY MEDICAL ASSOCIATES INC )
- PLAVAKEERTHI KEMPARAJURS ( FAMILY PRACTICE - BAPTIST HEALTH MEDICAL GROUP INC )
- CARL KURE ( ORTHOPEDIC SURGERY - COMMUNITY MEDICAL ASSOCIATES INC )
- PAUL GOODLETT ( FAMILY PRACTICE - STONECREST FAMILY MEDICINE PLLC )
- WARREN KEMPER ( INTERNAL MEDICINE - KEMPER AND KEMPER MDS LLP )
- ANTHONY LANCASTER ( EMERGENCY MEDICINE - NAUTILUS HEALTH CARE GROUP PLC )
- ANA GONZALEZ ( FAMILY PRACTICE - UNIVERSITY OF LOUISVILLE PHYSICIANS INC )
- ROBERT JOHNSON ( FAMILY PRACTICE - BAPTIST HEALTH MEDICAL GROUP INC )
- MAKHAWDEE PONGRUANGPORN ( INFECTIOUS DISEASE - COMMUNITY MEDICAL ASSOCIATES INC )
- DOUGLAS MATTINGLY ( FAMILY PRACTICE - DMMD CONCIERGE LLC )
- ANDREW DUFFEE ( ORTHOPEDIC SURGERY - UNIVERSITY OF LOUISVILLE PHYSICIANS INC )
- HERBY HAY ( FAMILY PRACTICE - BAPTIST HEALTH MEDICAL GROUP INC )
- MEREDITH KEHRER ( FAMILY PRACTICE - BAPTIST HEALTH MEDICAL GROUP INC )
- MICHAEL CHESNUT ( INTERNAL MEDICINE - GREATER LOUISVILLE INTERNAL MEDICINE PSC )
- MICHAEL WELLS ( FAMILY PRACTICE - BAPTIST HEALTH MEDICAL GROUP INC )
- MATTHEW PRICE ( ORTHOPEDIC SURGERY - ELLIS AND BADENHAUSEN ORTHOPAEDICS PSC )
- LESLEY ANNE KELLIE ( INTERNAL MEDICINE - COMMUNITY MEDICAL ASSOCIATES INC )
- MEGHAN BRENNAN ( FAMILY PRACTICE - UNIVERSITY OF LOUISVILLE PHYSICIANS INC )
- ROBERT NOLAN ( FAMILY PRACTICE - ROBERT B. NOLAN, JR., MD, PLLC )
- WANDER HURTADO-MARTINEZ ( FAMILY PRACTICE - COMMUNITY MEDICAL ASSOCIATES INC )
- ANNE RICE ( INTERNAL MEDICINE - COMMUNITY MEDICAL ASSOCIATES INC )
- JOSEPH O'DANIEL ( ORTHOPEDIC SURGERY - COMMUNITY MEDICAL ASSOCIATES INC )
- ROBERT SASSER ( INTERNAL MEDICINE - UNIVERSITY OF LOUISVILLE PHYSICIANS INC )
- KARALEE BESSINGER ( FAMILY PRACTICE - NORTON - KINGS DAUGHTERS HEALTH INC )
- ROBERT THOMPSON ( PHYSICAL MEDICINE AND REHABILITATION - KENTUCKY ORTHOPEDIC REHABILITATION LLC )
- CARY KIRK ( PREVENTIVE MEDICINE )
- DAMON GATEWOOD ( FAMILY PRACTICE - DAMON GATEWOOD MD PLLC )
- ROBERT GOODIN ( ORTHOPEDIC SURGERY - LOUISVILLE ORTHOPAEDIC CLINIC AND SPORTS REHABILITATION CENTER PSC )
- REGI VARGHESE ( INTERNAL MEDICINE - COMMUNITY MEDICAL ASSOCIATES INC )
- KRISTEN FALLS ( PHYSICIAN ASSISTANT - EXTENDED CARE SPECIALISTS, INC )
- MOLLY BROCKMAN ( INTERNAL MEDICINE - COMMUNITY MEDICAL ASSOCIATES INC )
- BRADLEY DUNKIN ( ORTHOPEDIC SURGERY - KENTUCKY ORTHOPEDIC REHABILITATION LLC )
- MICHELLE THEIS ( NURSE PRACTITIONER - BAPTIST HEALTH MEDICAL GROUP INC )
- TRACY MATHIS ( NURSE PRACTITIONER - MILLS MEDICAL PRACTICES LLC )
- MELANIE DRURY ( NURSE PRACTITIONER )
- JOHN WHEATLEY ( FAMILY PRACTICE - UNIVERSITY OF LOUISVILLE PHYSICIANS INC )
- JEFFERY GUM ( ORTHOPEDIC SURGERY - COMMUNITY MEDICAL ASSOCIATES INC )
- JONATHON LINDNER ( ORTHOPEDIC SURGERY - BAPTIST HEALTH MEDICAL GROUP INC )
- DAVID RHOADS ( ORTHOPEDIC SURGERY - SN KENTUCKIANA REHAB LLC )