VOLUNTEER HOME CARE: Ratings, Survey Results, and Analysis
CMS Five Star Rating (3.5 out of 5): , Patient Recommendation: 88%
1913 E MAIN ST. HUMBOLDT, TN 38343
731-784-7200
Data date: Jan 17, 2024
The Most Important Data about VOLUNTEER HOME CARE
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for VOLUNTEER HOME CARE is 3.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 86% of its customers. This is HIGHER than the national average. The percentage of patients who gave VOLUNTEER HOME CARE a rating of 9 or 10 was 88%. This is HIGHER than the national average. The agency has been participating in Medicare since 04/18/2000. The agency costs MORE than the average agency nationally. The agency serves 82 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about VOLUNTEER HOME CARE, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on VOLUNTEER HOME CARE
Data as of Jan 17, 2024
Address:
1913 E MAIN ST.
HUMBOLDT, TN 38343
Medicare Provider Number: 447557
Participating in Medicare Since: April 18, 2000
Ownership Type: PROPRIETARY
Cost compared to national average: 110%
DTC Performance for VOLUNTEER HOME CARE
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Same As National Rate for VOLUNTEER HOME CARE.
Home Health Care Services
VOLUNTEER HOME CARE offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
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Ratings for VOLUNTEER HOME CARE
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 3.5: |
HHCAHPS Survey Summary Star Rating | 4: |
Star Rating For Health Team Gave Care In A Professional Way | 4: |
Star Rating For Health Team Communicated Well With Them | 4: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 4: |
Star Rating For How Patients Rated Overall Care From Agency | 4: |
Service Area Covered by VOLUNTEER HOME CARE
VOLUNTEER HOME CARE provides home health care services in these zip codes.
37061 37078 37101 37134 37185 38001 38006 38007 38008 38024 38030 38034 38040 38047 38050 38059 38070 38079 38080 38201 38220 38221 38222 38223 38224 38225 38226 38229 38230 38231 38232 38233 38235 38236 38237 38240 38241 38242 38251 38253 38254 38255 38256 38257 38258 38259 38260 38261 38301 38302 38305 38308 38313 38316 38317 38318 38320 38321 38330 38333 38337 38338 38341 38342 38343 38344 38348 38351 38355 38356 38358 38362 38366 38369 38380 38381 38382 38387 38389 38390 38391 38392
Performance Measures for VOLUNTEER HOME CARE
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 96.4% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 69.2% |
How Often Patients Got Better At Walking Or Moving Around | 87.6% |
How Often Patients Got Better At Getting In And Out Of Bed | 86.8% |
How Often Patients Got Better At Bathing | 86.5% |
How Often Patients' Breathing Improved | 81.7% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 83.3% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 12.8% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 13.6% |
Patient Survey Responses for VOLUNTEER HOME CARE
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for VOLUNTEER HOME CARE to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 92% (Nat: 88%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 91% (Nat: 86%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 87% (Nat: 82%) Higher |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 88% (Nat: 85%) Higher |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 86% (Nat: 78%) Higher |
Medical Professionals Associated with VOLUNTEER HOME CARE
These are the doctors who are affiliated with VOLUNTEER HOME CARE.
- SELENA DOZIER ( FAMILY PRACTICE - BAPTIST MEMORIAL MEDICAL GROUP, INC. )
- KEITH NORD ( ORTHOPEDIC SURGERY - NOMA PC )
- TANVEER ASLAM ( INTERNAL MEDICINE - PAI PARTICIPANT 1 LLC )
- KELLIE WALLACE-WILDING ( FAMILY PRACTICE - JACKSON CLINIC PA )
- WILLIAM RAGON ( ORTHOPEDIC SURGERY - WEST TENNESSEE BONE AND JOINT CLINIC PC )
- TODD TEAGUE ( INTERNAL MEDICINE - JACKSON CLINIC PA )
- KYLE STEPHENS ( ORTHOPEDIC SURGERY - WEST TENNESSEE BONE AND JOINT CLINIC PC )
- WILLIAM MCKEE ( INTERNAL MEDICINE - WT MEDICAL ASSOCIATES )
- MARSHALL BANKS ( INTERNAL MEDICINE - JACKSON CLINIC PA )
- DAVID GAREY ( FAMILY PRACTICE - JACKSON CLINIC PA )
- HEATHER MCKEE ( INTERNAL MEDICINE - JACKSON CLINIC PA )
- JOSEPH THOMPSON ( PHYSICIAN ASSISTANT - JACKSON CLINIC PA )
- JERRY WILSON ( FAMILY PRACTICE - MILAN MEDICAL CENTER, P.C. )
- WILLIAM TURNER ( FAMILY PRACTICE - WT MEDICAL ASSOCIATES )
- AMANDA KEOWN ( NURSE PRACTITIONER - BAPTIST MEMORIAL MEDICAL GROUP, INC. )
- CHRISTOPHER LEWIS ( FAMILY PRACTICE - JACKSON CLINIC PA )
- FRED SESTI ( NURSE PRACTITIONER - WT MEDICAL ASSOCIATES )
- JAMES HALL ( CARDIOVASCULAR DISEASE (CARDIOLOGY) )
- JOHN HALTOM ( ORTHOPEDIC SURGERY - WEST TENNESSEE BONE AND JOINT CLINIC PC )
- PHILLIP COY ( FAMILY PRACTICE - JACKSON CLINIC PA )
- JAMES BATEY ( FAMILY PRACTICE - PREMIER PRIMARY CARE, PLLC )
- PAUL BRINKMAN ( PHYSICIAN ASSISTANT - EVANS MEDICAL CLINIC, PLLC )
- CONRADO SIOSON ( INTERNAL MEDICINE - WT MEDICAL ASSOCIATES )
- JOHN CLENDENIN ( FAMILY PRACTICE - BAPTIST MEMORIAL MEDICAL GROUP, INC. )
- PENNI CANNADY ( NURSE PRACTITIONER - DELTA CLINICS PLC )
- KATHERINE CUMMINGS ( PHYSICIAN ASSISTANT - JACKSON CLINIC PA )
- TATEVIK MINASYAN ( FAMILY PRACTICE - JACKSON CLINIC PA )
- REBECCA NASS ( FAMILY PRACTICE - JACKSON CLINIC PA )
- SHEILA CARLTON ( NURSE PRACTITIONER - ULTRA HEALTH LLC )
- DULCE MADRID ( FAMILY PRACTICE - JACKSON CLINIC PA )
- LAUREN HANSEN ( FAMILY PRACTICE - JACKSON CLINIC PA )
- LAURA WEST ( NURSE PRACTITIONER - WEST FAMILY CARE CLINIC PLLC )
- PATRICK ANDRE ( FAMILY PRACTICE - MILAN MEDICAL CENTER, P.C. )
- RAVINDER MACHRA ( INTERNAL MEDICINE - WT MEDICAL ASSOCIATES )
- MARGARET GORE ( HEMATOLOGY/ONCOLOGY - BAPTIST MEMORIAL HOSPITAL-TIPTON )
- JASON MYATT ( FAMILY PRACTICE - JACKSON CLINIC PA )
- ERIC MUIR ( FAMILY PRACTICE - JACKSON CLINIC PA )
- PANKAJ SRIVASTAVA ( INTERNAL MEDICINE - CARE RITE PLLC )
- WADE REEVES ( FAMILY PRACTICE - MILAN MEDICAL CENTER, P.C. )
- JAMES DIFFEE ( INTERNAL MEDICINE - JACKSON CLINIC PA )
- JAMES NAIFEH ( FAMILY PRACTICE )
- RITA KOON ( NURSE PRACTITIONER - PREMIER PRIMARY CARE, PLLC )
- JEAN DAVIS ( FAMILY PRACTICE - MILAN MEDICAL CENTER, P.C. )
- NICOLAS APPLETON ( INTERNAL MEDICINE - JACKSON CLINIC PA )
- BETHANY RUSSELL ( FAMILY PRACTICE - EAST WOOD CLINIC PLLC )
- MONIQUE CASEY-BOLDEN ( FAMILY PRACTICE - GRACE FAMILY PRACTICE CLINIC, PC )
- DAVID GUTHRIE ( INTERNAL MEDICINE - WT MEDICAL ASSOCIATES )
- GERALD CHANDLER ( ORTHOPEDIC SURGERY - WEST TENNESSEE BONE AND JOINT CLINIC PC )
- NICHOLAS VANCE ( ORTHOPEDIC SURGERY - WEST TENNESSEE BONE AND JOINT CLINIC PC )
- WILLIAM CARNEY ( FAMILY PRACTICE - DC MEDICAL SERVICES INC )
- ANDREW COLEMAN ( INTERNAL MEDICINE - HENRY COUNTY MEDICAL CENTER )
- MEAGAN PIGUE ( NURSE PRACTITIONER - JACKSON CLINIC PA )
- ANNA HOPLA ( NEPHROLOGY )
- SUMMER SANDERS ( NURSE PRACTITIONER - DELTA CLINICS PLC )
- JAMES HUDSON ( INTERNAL MEDICINE - HENRY COUNTY MEDICAL CENTER )
- THOMAS EVANS ( INTERNAL MEDICINE - HOSPITAL MEDICINE SERVICES OF TENNESSEE PC )
- KATHY KEE ( NURSE PRACTITIONER - EVANS MEDICAL CLINIC, PLLC )
- EMILY MILLER ( NURSE PRACTITIONER - PREMIER PRIMARY CARE, PLLC )
- LYNDA HUGHES ( NURSE PRACTITIONER - WT MEDICAL ASSOCIATES )
- GREGG MITCHELL ( FAMILY PRACTICE - WT UNIVERSITY MEDICAL ASSOCIATES INC )
- MOHAMMAD YOUSUF ( INTERNAL MEDICINE )
- AMANDA FULLER ( NURSE PRACTITIONER - EVANS MEDICAL CLINIC, PLLC )
- DANNA CASTLEMAN ( PHYSICIAN ASSISTANT - JACKSON CLINIC PA )
- JAMES WILLIAMS ( FAMILY PRACTICE - CHRISTIAN FAMILY MEDICINE, INC. )
- CYNTHIA SWAIM ( FAMILY PRACTICE - JACKSON CLINIC PA )
- MATTHEW ROBERTS ( NURSE PRACTITIONER - EVANS MEDICAL CLINIC, PLLC )
- DAVID DEBOER ( ORTHOPEDIC SURGERY - COMMONWEALTH HEALTH CORPORATION INC )
- BRENDA DEXTER ( NURSE PRACTITIONER - PREMIER PRIMARY CARE, PLLC )
- TIMOTHY HAYDEN ( FAMILY PRACTICE - WT MEDICAL ASSOCIATES )
- RYAN NERLAND ( INTERNAL MEDICINE - JACKSON CLINIC PA )