UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES: Ratings, Survey Results, and Analysis
CMS Five Star Rating (4 out of 5): , Patient Recommendation: 86%
900 E HILL AVE, SUITE 310 KNOXVILLE, TN 37915
865-544-6200
Data date: Jan 17, 2024
The Most Important Data about UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES is 4 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 78% of its customers. This is LOWER than the national average. The percentage of patients who gave UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES a rating of 9 or 10 was 86%. This is HIGHER than the national average. The agency has been participating in Medicare since 08/10/1983. The agency costs MORE than the average agency nationally. The agency serves 93 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES
Data as of Jan 17, 2024
Address:
900 E HILL AVE, SUITE 310
KNOXVILLE, TN 37915
Medicare Provider Number: 447230
Participating in Medicare Since: August 10, 1983
Ownership Type: PROPRIETARY
Cost compared to national average: 101%
DTC Performance for UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES.
Home Health Care Services
UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
|
|
Ratings for UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 4: |
HHCAHPS Survey Summary Star Rating | 4: |
Star Rating For Health Team Gave Care In A Professional Way | 4: |
Star Rating For Health Team Communicated Well With Them | 3: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 4: |
Star Rating For How Patients Rated Overall Care From Agency | 3: |
Service Area Covered by UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES
UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES provides home health care services in these zip codes.
37312 37329 37354 37385 37701 37705 37710 37714 37715 37716 37717 37719 37721 37722 37726 37729 37737 37738 37742 37745 37748 37754 37755 37756 37757 37762 37763 37764 37766 37769 37771 37772 37774 37777 37779 37801 37802 37803 37804 37806 37807 37819 37821 37828 37829 37830 37840 37841 37845 37846 37847 37849 37852 37853 37854 37862 37863 37864 37865 37866 37870 37871 37872 37874 37876 37878 37879 37880 37882 37885 37886 37887 37892 37902 37909 37912 37914 37915 37916 37917 37918 37919 37920 37921 37922 37923 37924 37928 37930 37931 37932 37934 37938
Performance Measures for UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 97.2% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 73.8% |
How Often Patients Got Better At Walking Or Moving Around | 89.7% |
How Often Patients Got Better At Getting In And Out Of Bed | 89.4% |
How Often Patients Got Better At Bathing | 93.4% |
How Often Patients' Breathing Improved | 91.6% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 94.2% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 12.3% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 11.5% |
Patient Survey Responses for UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 90% (Nat: 88%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 86% (Nat: 86%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 84% (Nat: 82%) Higher |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 86% (Nat: 85%) Higher |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 78% (Nat: 78%) Lower |
Medical Professionals Associated with UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES
These are the doctors who are affiliated with UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES.
- RODNEY MCMILLIN ( FAMILY PRACTICE - COVENANT MEDICAL GROUP INC )
- ADAM LETT ( FAMILY PRACTICE - SUMMIT MEDICAL GROUP, PLLC )
- CARLEEN OGLE ( NURSE PRACTITIONER - M3C )
- WESLEY PAYNE ( FAMILY PRACTICE - SUMMIT MEDICAL GROUP, PLLC )
- AARON SMYTH ( INTERNAL MEDICINE - UNIVERSITY HEALTH SYSTEM, INC. )
- ERIC LITTLETON ( FAMILY PRACTICE - UNIVERSITY HEALTH SYSTEM, INC. )
- JAMES WEBB ( FAMILY PRACTICE - UNIVERSITY HEALTH SYSTEM, INC. )
- DOUGLAS DAVIS ( INTERNAL MEDICINE - UNIVERSITY HEALTH SYSTEM, INC. )
- GEORGE ADAMS ( INTERNAL MEDICINE - SUMMIT MEDICAL GROUP, PLLC )
- JESSICA DUNN ( NURSE PRACTITIONER - KNOXVILLE HMA PHYSICIAN MANAGEMENT, LLC )
- WAHID HANNA ( HEMATOLOGY/ONCOLOGY - UNIVERSITY HEALTH SYSTEM, INC. )
- ROBERT BURTON ( INTERNAL MEDICINE - UNIVERSITY HEALTH SYSTEM, INC. )
- CRYSTAL GUE ( INTERNAL MEDICINE - FACULTY INTERNAL MEDICINE PLLC )
- CHRISTINA YANG ( FAMILY PRACTICE - VOLUNTEER HEALTHCARE SERVICES, INC. )
- KRISTEN MCFARLAND ( INTERNAL MEDICINE - UNIVERSITY HEALTH SYSTEM, INC. )
- KRISTIN OCONNOR ( INTERNAL MEDICINE - UNIVERSITY HEALTH SYSTEM, INC. )
- MARK GREEN ( GENERAL PRACTICE - BLOUNT MEMORIAL PHYSICIAN GROUP INC )
- PATRICK BUCZYNSKI ( INTERNAL MEDICINE - UNIVERSITY HEALTH SYSTEM, INC. )
- CHRISTOPHER BARBER ( FAMILY PRACTICE - BLOUNT MEMORIAL PHYSICIAN GROUP INC )
- TIMOTHY WILLIAMS ( FAMILY PRACTICE - SUMMIT MEDICAL GROUP, PLLC )
- JULI WILLIAMS ( INTERNAL MEDICINE - UNIVERSITY OF TENNESSEE )
- JAYRAJ JHALA ( INTERNAL MEDICINE - BLOUNT MEMORIAL PHYSICIAN GROUP INC )
- DAVID RANKIN ( INTERNAL MEDICINE - UNIVERSITY HEALTH SYSTEM, INC. )
- CHRISTOPHER TOLLESON ( NEUROLOGY - UNIVERSITY HEALTH SYSTEM, INC. )
- JOHN VANNOY ( INTERNAL MEDICINE - SUMMIT MEDICAL GROUP, PLLC )
- LAUREN MCCOLLUM ( NEUROLOGY - MOUNTAIN REGION SPEECH AND HEARING CENTER )
- AMY OLSON ( NURSE PRACTITIONER - HOUSE CALL PRIMARY CARE, PLLC )
- CRISTINA SEMECO ROJAS ( INTERNAL MEDICINE - UT URGENT CARE CENTERS, LLC )
- GLEN HALL ( INTERNAL MEDICINE - SUMMIT MEDICAL GROUP, PLLC )
- AUTUMN ROBBINS ( NURSE PRACTITIONER - UNIVERSITY HEALTH SYSTEM, INC. )
- ASHLEY DAVES ( NURSE PRACTITIONER - SUMMIT MEDICAL GROUP, PLLC )
- MELANIE MITCHELL ( NURSE PRACTITIONER - M3C )
- MIRIAM BRANDON ( INTERNAL MEDICINE - SUMMIT MEDICAL GROUP, PLLC )
- BRITTON BISHOP ( FAMILY PRACTICE - BLOUNT MEMORIAL PHYSICIAN GROUP INC )
- MELODY THARP ( FAMILY PRACTICE - SUMMIT MEDICAL GROUP, PLLC )
- KENNETH REESE ( INTERNAL MEDICINE - SUMMIT MEDICAL GROUP, PLLC )
- DANIEL COX ( FAMILY PRACTICE - PARKWEST MEDICAL CENTER )
- WILLIAM HARMON ( INTERNAL MEDICINE - UNIVERSITY HEALTH SYSTEM, INC. )
- TARA RING ( INTERNAL MEDICINE - SUMMIT MEDICAL GROUP, PLLC )
- KIM EMMETT ( INTERNAL MEDICINE - FACULTY INTERNAL MEDICINE PLLC )
- HOLLIS COTTON ( INTERNAL MEDICINE - SUMMIT MEDICAL GROUP, PLLC )
- AMY FORSEE ( FAMILY PRACTICE - UNIVERSITY HEALTH SYSTEM, INC. )
- AMY BENTLEY ( INTERNAL MEDICINE - SUMMIT MEDICAL GROUP, PLLC )
- STACI STALCUP ( FAMILY PRACTICE - UT URGENT CARE CENTERS, LLC )
- MICHAEL PASSARELLO ( INTERNAL MEDICINE - SUMMIT MEDICAL GROUP, PLLC )
- RHEA DEAN ( FAMILY PRACTICE - SUMMIT MEDICAL GROUP, PLLC )
- CYNTHIA NEWTON ( INTERNAL MEDICINE - UNIVERSITY HEALTH SYSTEM, INC. )
- JASON ESKEW ( FAMILY PRACTICE - SUMMIT MEDICAL GROUP, PLLC )
- ROBERT RICE ( INTERNAL MEDICINE - KNOXVILLE HMA PHYSICIAN MANAGEMENT, LLC )
- PATRICK COLLINS ( FAMILY PRACTICE - SUMMIT MEDICAL GROUP, PLLC )
- MICHAEL HENDERSON ( INTERNAL MEDICINE - SELECT PHYSICAL THERAPY HOLDINGS INC )
- PHILIP MCDOWELL ( ORTHOPEDIC SURGERY - CHAMPION PHYSICAL THERAPY KENTUCKY, LLC )
- JEFFREY GRABENSTEIN ( FAMILY PRACTICE - FAMILY DOCTORS OF OAK RIDGE, PC )
- GUY SMOAK ( FAMILY PRACTICE - CHEROKEE HEALTH SYSTEMS )
- NATHANIEL PIEL ( INTERNAL MEDICINE - FACULTY INTERNAL MEDICINE PLLC )
- WENDY MILLER ( NURSE PRACTITIONER - M3C )
- ASHTON MENCER WATSON ( NURSE PRACTITIONER - HOUSE CALL PRIMARY CARE, PLLC )
- SHAWN CRABTREE ( NURSE PRACTITIONER - SUMMIT MEDICAL GROUP, PLLC )
- MARK JOHNSON ( FAMILY PRACTICE - SUMMIT MEDICAL GROUP, PLLC )
- WILLIAM BROOME ( FAMILY PRACTICE - UNIVERSITY HEALTH SYSTEM, INC. )
- SARAH LAWSON ( NURSE PRACTITIONER - SR MEDICAL SERVICES, LLC )
- CHARLIE ETHERTON ( PHYSICIAN ASSISTANT - SUMMIT MEDICAL GROUP, PLLC )
- ALEX GARRIDO ZAMBRANO ( FAMILY PRACTICE - VOLUNTEER HEALTHCARE SERVICES, INC. )
- ROBERT ALLEY ( INTERNAL MEDICINE - SUMMIT MEDICAL GROUP, PLLC )
- KAREN RHEA ( GERIATRIC MEDICINE - SUMMIT MEDICAL GROUP, PLLC )
- GARRETT ROWE ( FAMILY PRACTICE - SUMMIT MEDICAL GROUP, PLLC )
- EDUARDO MENDEZ ( INTERNAL MEDICINE - UNIVERSITY HEALTH SYSTEM, INC. )
- DANIEL MCGRATH ( FAMILY PRACTICE - UNIVERSITY HEALTH SYSTEM, INC. )
- KAITLYN SIMS ( NURSE PRACTITIONER - SUMMIT MEDICAL GROUP, PLLC )
- SHADI BARBU ( NEUROLOGY - SELECT PHYSICAL THERAPY HOLDINGS INC )
- KRISTIE YOUNG ( FAMILY PRACTICE - UNIVERSITY HEALTH SYSTEM, INC. )
- CARABETH RUSSELL ( INTERNAL MEDICINE - PHYSIOTHERAPY ASSOCIATES INC )
- HEATHER JOACHIM ( NURSE PRACTITIONER - HOUSE CALL PRIMARY CARE, PLLC )
- GEORGE BROOKS ( FAMILY PRACTICE - COVENANT MEDICAL GROUP INC )
- SHANE KELLEY ( INTERNAL MEDICINE - SUMMIT MEDICAL GROUP, PLLC )
- KENNETH JUSTICE ( FAMILY PRACTICE - UNIVERSITY HEALTH SYSTEM, INC. )
- KATHRINE SMYTH ( INTERNAL MEDICINE - UNIVERSITY HEALTH SYSTEM, INC. )
- SUSAN REYES ( INTERNAL MEDICINE - SR MEDICAL SERVICES, LLC )
- COURTNEY MCLEOD ( NURSE PRACTITIONER - MARBLE CITY MEDICAL PLLC )
- HEATHER LEE ( NURSE PRACTITIONER )
- ANTOIN MARDINI ( INTERNAL MEDICINE - SUMMIT MEDICAL GROUP, PLLC )
- CANDICE DREWRY ( FAMILY PRACTICE - SUMMIT MEDICAL GROUP, PLLC )
- DAVID LUCK ( FAMILY PRACTICE - UT URGENT CARE CENTERS, LLC )
- ZACHARY MARLETTE ( INTERNAL MEDICINE - FACULTY INTERNAL MEDICINE PLLC )
- MONICA CRANE ( NEUROLOGY - VOLUNTEER HEALTHCARE SERVICES, INC. )
- AMMAR RAZZAK ( INTERNAL MEDICINE - SUMMIT MEDICAL GROUP, PLLC )