COVENANT HOMECARE: Ratings, Survey Results, and Analysis
CMS Five Star Rating (2.5 out of 5): , Patient Recommendation: 88%
3001 LAKE BROOK BLVD SUITE 101 KNOXVILLE, TN 37909
865-374-0600
Data date: Jan 17, 2024
The Most Important Data about COVENANT HOMECARE
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for COVENANT HOMECARE is 2.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 82% of its customers. This is HIGHER than the national average. The percentage of patients who gave COVENANT HOMECARE a rating of 9 or 10 was 88%. This is HIGHER than the national average. The agency has been participating in Medicare since 10/04/1978. The agency costs LESS than the average agency nationally. The agency serves 121 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about COVENANT HOMECARE, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on COVENANT HOMECARE
Data as of Jan 17, 2024
Address:
3001 LAKE BROOK BLVD SUITE 101
KNOXVILLE, TN 37909
Medicare Provider Number: 447139
Participating in Medicare Since: October 04, 1978
Ownership Type: VOLUNTARY NON-PROFIT - PRIVATE
Cost compared to national average: 89%
DTC Performance for COVENANT HOMECARE
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for COVENANT HOMECARE.
Home Health Care Services
COVENANT HOMECARE offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
|
|
Ratings for COVENANT HOMECARE
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 2.5: |
HHCAHPS Survey Summary Star Rating | 4: |
Star Rating For Health Team Gave Care In A Professional Way | 4: |
Star Rating For Health Team Communicated Well With Them | 3: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 4: |
Star Rating For How Patients Rated Overall Care From Agency | 4: |
Service Area Covered by COVENANT HOMECARE
COVENANT HOMECARE provides home health care services in these zip codes.
37354 37385 37701 37705 37708 37709 37710 37713 37714 37715 37716 37719 37721 37722 37723 37724 37725 37726 37727 37729 37737 37738 37742 37748 37752 37753 37754 37755 37756 37757 37760 37762 37763 37764 37766 37769 37770 37771 37772 37774 37777 37779 37801 37803 37804 37806 37807 37813 37814 37815 37816 37819 37820 37821 37824 37825 37828 37829 37830 37840 37841 37843 37845 37846 37847 37848 37849 37852 37853 37854 37860 37861 37862 37863 37865 37866 37868 37870 37871 37872 37874 37876 37877 37879 37880 37881 37882 37885 37886 37887 37888 37890 37891 37892 37902 37909 37912 37914 37915 37916 37917 37918 37919 37920 37921 37922 37923 37924 37931 37932 37934 37938 37939 38506 38555 38558 38571 38572 38574 38578 38583
Performance Measures for COVENANT HOMECARE
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 97.5% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 70.5% |
How Often Patients Got Better At Walking Or Moving Around | 82.4% |
How Often Patients Got Better At Getting In And Out Of Bed | 83.6% |
How Often Patients Got Better At Bathing | 83.9% |
How Often Patients' Breathing Improved | 82.7% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 76.4% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 17.7% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 9.6% |
Patient Survey Responses for COVENANT HOMECARE
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for COVENANT HOMECARE to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 89% (Nat: 88%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 88% (Nat: 86%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 84% (Nat: 82%) Higher |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 88% (Nat: 85%) Higher |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 82% (Nat: 78%) Higher |
Medical Professionals Associated with COVENANT HOMECARE
These are the doctors who are affiliated with COVENANT HOMECARE.
- ANDREW GOINS ( INTERNAL MEDICINE - COVENANT MEDICAL GROUP INC )
- RICHARD TREADWAY ( NURSE PRACTITIONER - HOSPITAL MEDICINE SERVICES OF TENNESSEE PC )
- LUCAS LITTLETON ( HOSPITALIST - STATCARE INPATIENT LLC )
- JAMES RIVERS ( INTERNAL MEDICINE - SUMMIT MEDICAL GROUP, PLLC )
- GONZALO DE VILLA ( FAMILY PRACTICE - COVENANT MEDICAL GROUP INC )
- HAROLD CATES ( ORTHOPEDIC SURGERY - TENNESSEE ORTHOPAEDIC ALLIANCE PA )
- AVI DAS ( INTERNAL MEDICINE - STATCARE INPATIENT LLC )
- UDIT CHAUDHURI ( INTERNAL MEDICINE - SUMMIT MEDICAL GROUP, PLLC )
- GEORGE ADAMS ( INTERNAL MEDICINE - SUMMIT MEDICAL GROUP, PLLC )
- VIVEK VENKATESH ( INTERNAL MEDICINE - HOSPITAL MEDICINE SERVICES OF TENNESSEE PC )
- TORAL PATTNI ( FAMILY PRACTICE - PHYSIOTHERAPY ASSOCIATES INC )
- DAVID VASTINE ( INTERNAL MEDICINE - COVENANT MEDICAL GROUP INC )
- KIRAN PATIBANDLA ( INTERNAL MEDICINE - HOSPITAL MEDICINE SERVICES OF TENNESSEE PC )
- KATRINA ABERDEEN ( NURSE PRACTITIONER - TENNESSEE ORTHOPAEDIC ALLIANCE PA )
- AARON RITTGERS ( INTERNAL MEDICINE - STATCARE INPATIENT LLC )
- FARZANA IQBAL ( INTERNAL MEDICINE - COVENANT MEDICAL GROUP INC )
- NAWRAS BABAN ( INTERNAL MEDICINE - HOSPITAL MEDICINE SERVICES OF TENNESSEE PC )
- ANGELA LETT ( PHYSICIAN ASSISTANT - SUMMIT MEDICAL GROUP, PLLC )
- CHRISTOPHER PALMER ( FAMILY PRACTICE - COVENANT MEDICAL GROUP INC )
- KIMBERLY HOOTS ( NURSE PRACTITIONER - SEGUE HEALTH PARTNERS LLC )
- JAMES ALLEY ( INTERNAL MEDICINE - COVENANT MEDICAL GROUP INC )
- MOEZ PREMJI ( INTERNAL MEDICINE - COVENANT MEDICAL GROUP INC )
- KEVIN MORRIS ( FAMILY PRACTICE - HOSPITAL MEDICINE SERVICES OF TENNESSEE PC )
- FELIX CHALTRY ( INTERNAL MEDICINE - STATCARE INPATIENT LLC )
- MICHAEL BERNARD ( INTERNAL MEDICINE - COVENANT MEDICAL GROUP INC )
- KENNETH REESE ( INTERNAL MEDICINE - SUMMIT MEDICAL GROUP, PLLC )
- JAMES ABERNATHY ( FAMILY PRACTICE - HOSPITAL MEDICINE SERVICES OF TENNESSEE PC )
- LANCE SWINNEY ( FAMILY PRACTICE - HOSPITAL MEDICINE SERVICES OF TENNESSEE PC )
- CARLO MARTINEZ TORRES ( CARDIAC SURGERY - EAST TENNESSEE CARDIOVASCULAR SURGERY GROUP PC )
- NOI NUYEN ( INTERNAL MEDICINE - STATCARE INPATIENT LLC )
- DONALD PARKER ( FAMILY PRACTICE - SUMMIT MEDICAL GROUP, PLLC )
- JAMES KIRBY ( INTERNAL MEDICINE - SUMMIT MEDICAL GROUP, PLLC )
- JASON ESKEW ( FAMILY PRACTICE - SUMMIT MEDICAL GROUP, PLLC )
- HOWARD MCNEELEY ( FAMILY PRACTICE - COVENANT MEDICAL GROUP INC )
- EDGAR DIAZ ( INTERNAL MEDICINE - HOSPITAL MEDICINE SERVICES OF TENNESSEE PC )
- PHILIPPE LEVEILLE ( INTERNAL MEDICINE - HOSPITAL MEDICINE SERVICES OF TENNESSEE PC )
- MANISHA THAKUR ( FAMILY PRACTICE - FAMILY MEDICINE WEST PLLC )
- SCOTT OBERLIN ( INTERNAL MEDICINE - STATCARE INPATIENT LLC )
- JOSEPH WANG ( FAMILY PRACTICE - COVENANT MEDICAL GROUP INC )
- MISTY COTTRELL ( NURSE PRACTITIONER - COVENANT MEDICAL GROUP INC )
- ILEANA MUNTEANU ( INTERNAL MEDICINE - STATCARE INPATIENT LLC )
- DRAGOS MUNTEANU ( INTERNAL MEDICINE - STATCARE INPATIENT LLC )
- STEPHEN RACHAEL ( FAMILY PRACTICE - PHYSIOTHERAPY ASSOCIATES INC )
- WESLEY HAYES ( INTERNAL MEDICINE - SUMMIT MEDICAL GROUP, PLLC )
- JANA LACK ( PHYSICIAN ASSISTANT - COVENANT MEDICAL GROUP INC )
- MATTHEW BESSOM ( INTERNAL MEDICINE - SUMMIT MEDICAL GROUP, PLLC )
- SAMUEL HARRIS ( INTERNAL MEDICINE - HOSPITAL MEDICINE SERVICES OF TENNESSEE PC )
- DANIEL LENOIR ( FAMILY PRACTICE )
- GEORGE SCHUCHMANN ( GENERAL SURGERY - EAST TENNESSEE SURGICAL GROUP, P.C. )
- JEFFREY BORUFF ( INTERNAL MEDICINE - COVENANT MEDICAL GROUP INC )
- OWAISUR RAHMAN ( HOSPITALIST - HOSPITAL MEDICINE SERVICES OF TENNESSEE PC )