SMOKY MOUNTAIN HOME HEALTH AND HOSPICE, INC: Ratings, Survey Results, and Analysis
CMS Five Star Rating (2 out of 5): , Patient Recommendation: 91%
222 HERITAGE BLVD P O BOX 754 NEWPORT, TN 37821
423-623-0233
Data date: Jan 17, 2024
The Most Important Data about SMOKY MOUNTAIN HOME HEALTH AND HOSPICE, INC
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for SMOKY MOUNTAIN HOME HEALTH AND HOSPICE, INC is 2 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 88% of its customers. This is HIGHER than the national average. The percentage of patients who gave SMOKY MOUNTAIN HOME HEALTH AND HOSPICE, INC a rating of 9 or 10 was 91%. This is HIGHER than the national average. The agency has been participating in Medicare since 12/28/1982. The agency costs LESS than the average agency nationally. The agency serves 67 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about SMOKY MOUNTAIN HOME HEALTH AND HOSPICE, INC, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on SMOKY MOUNTAIN HOME HEALTH AND HOSPICE, INC
Data as of Jan 17, 2024
Address:
222 HERITAGE BLVD P O BOX 754
NEWPORT, TN 37821
Medicare Provider Number: 447195
Participating in Medicare Since: December 28, 1982
Ownership Type: PROPRIETARY
Cost compared to national average: 93%
DTC Performance for SMOKY MOUNTAIN HOME HEALTH AND HOSPICE, INC
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for SMOKY MOUNTAIN HOME HEALTH AND HOSPICE, INC.
Home Health Care Services
SMOKY MOUNTAIN HOME HEALTH AND HOSPICE, INC offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
|
|
Ratings for SMOKY MOUNTAIN HOME HEALTH AND HOSPICE, INC
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 2: |
HHCAHPS Survey Summary Star Rating | 4: |
Star Rating For Health Team Gave Care In A Professional Way | 4: |
Star Rating For Health Team Communicated Well With Them | 4: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 4: |
Star Rating For How Patients Rated Overall Care From Agency | 4: |
Service Area Covered by SMOKY MOUNTAIN HOME HEALTH AND HOSPICE, INC
SMOKY MOUNTAIN HOME HEALTH AND HOSPICE, INC provides home health care services in these zip codes.
37601 37604 37615 37616 37617 37618 37620 37641 37642 37645 37650 37656 37659 37660 37663 37664 37665 37681 37686 37690 37708 37709 37711 37713 37715 37722 37724 37725 37727 37743 37744 37745 37752 37753 37760 37764 37773 37809 37810 37811 37813 37814 37815 37818 37820 37821 37822 37824 37825 37843 37857 37860 37861 37862 37864 37868 37869 37870 37871 37873 37876 37877 37879 37881 37888 37890 37891
Performance Measures for SMOKY MOUNTAIN HOME HEALTH AND HOSPICE, INC
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 92.7% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 76.4% |
How Often Patients Got Better At Walking Or Moving Around | 75.9% |
How Often Patients Got Better At Getting In And Out Of Bed | 80.3% |
How Often Patients Got Better At Bathing | 71.3% |
How Often Patients' Breathing Improved | 73.3% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 68.4% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 14.2% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 10.9% |
Patient Survey Responses for SMOKY MOUNTAIN HOME HEALTH AND HOSPICE, INC
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for SMOKY MOUNTAIN HOME HEALTH AND HOSPICE, INC to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 92% (Nat: 88%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 91% (Nat: 86%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 83% (Nat: 82%) Higher |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 91% (Nat: 85%) Higher |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 88% (Nat: 78%) Higher |
Medical Professionals Associated with SMOKY MOUNTAIN HOME HEALTH AND HOSPICE, INC
These are the doctors who are affiliated with SMOKY MOUNTAIN HOME HEALTH AND HOSPICE, INC.
- MELISSA LAMB ( NURSE PRACTITIONER - HEALTHSTAR PHYSICIANS, P.C. )
- RICHARD CONNELLY ( NURSE PRACTITIONER - RURAL MEDICAL SERVICES, INC. )
- KIM THOMAS ( NURSE PRACTITIONER - HEALTHSTAR PHYSICIANS, P.C. )
- MICHAEL HOOD ( FAMILY PRACTICE - HEALTHSTAR PHYSICIANS, P.C. )
- RAJEEV GUPTA ( FAMILY PRACTICE - VOLUNTEER HEALTHCARE SERVICES, INC. )
- BRODY STRINGER ( FAMILY PRACTICE - HORNER MONTGOMERY AND BRECKENRIDGE )
- RONALD CHRISTOPHER ( ORTHOPEDIC SURGERY - VOLUNTEER HEALTHCARE SERVICES, INC. )
- EMMETT MANLEY ( FAMILY PRACTICE - VOLUNTEER HEALTHCARE SERVICES, INC. )
- JOHN HORNER ( INTERNAL MEDICINE )
- MELODY COUNTS ( FAMILY PRACTICE - HEALTHSTAR PHYSICIANS, P.C. )
- FLOYD PHILLIPS ( INTERNAL MEDICINE - VOLUNTEER HEALTHCARE SERVICES, INC. )