PINNACLE HOME CARE: Ratings, Survey Results, and Analysis
CMS Five Star Rating (3.5 out of 5): , Patient Recommendation: 78%
9145 NARCOOSSEE RD STE A-210 ORLANDO, FL 32827
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Data date: Jan 17, 2024
The Most Important Data about PINNACLE HOME CARE
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for PINNACLE HOME CARE is 3.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 72% of its customers. This is LOWER than the national average. The percentage of patients who gave PINNACLE HOME CARE a rating of 9 or 10 was 78%. This is LOWER than the national average. The agency has been participating in Medicare since 07/12/2012. The agency costs MORE than the average agency nationally. The agency serves 120 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about PINNACLE HOME CARE, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on PINNACLE HOME CARE
Data as of Jan 17, 2024
Address:
9145 NARCOOSSEE RD STE A-210
ORLANDO, FL 32827
Medicare Provider Number: 103127
Participating in Medicare Since: July 12, 2012
Ownership Type: PROPRIETARY
Cost compared to national average: 105%
DTC Performance for PINNACLE HOME CARE
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for PINNACLE HOME CARE.
Home Health Care Services
PINNACLE HOME CARE offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
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Ratings for PINNACLE HOME CARE
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
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5-Star Quality Rating | 3.5: |
HHCAHPS Survey Summary Star Rating | 2: |
Star Rating For Health Team Gave Care In A Professional Way | 2: |
Star Rating For Health Team Communicated Well With Them | 2: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 3: |
Star Rating For How Patients Rated Overall Care From Agency | 2: |
Service Area Covered by PINNACLE HOME CARE
PINNACLE HOME CARE provides home health care services in these zip codes.
32701 32703 32704 32707 32708 32709 32712 32714 32715 32718 32725 32730 32732 32736 32746 32747 32750 32751 32754 32757 32765 32766 32771 32773 32775 32777 32778 32779 32780 32789 32792 32795 32796 32798 32799 32801 32803 32804 32805 32806 32807 32808 32809 32810 32811 32812 32814 32817 32818 32819 32820 32821 32822 32824 32825 32826 32827 32828 32829 32832 32833 32835 32836 32837 32839 32901 32903 32904 32905 32907 32908 32909 32920 32922 32926 32927 32931 32934 32935 32936 32937 32940 32949 32950 32951 32952 32953 32955 32956 32958 32976 33760 33837 33844 33848 33896 33897 34711 34712 34715 34734 34736 34739 34741 34743 34744 34746 34747 34753 34758 34759 34760 34761 34769 34771 34772 34773 34786 34787 34972
Performance Measures for PINNACLE HOME CARE
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
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How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 99% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 71.2% |
How Often Patients Got Better At Walking Or Moving Around | 87% |
How Often Patients Got Better At Getting In And Out Of Bed | 87.6% |
How Often Patients Got Better At Bathing | 90.5% |
How Often Patients' Breathing Improved | 89.9% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 85.9% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 18.1% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 9.7% |
Patient Survey Responses for PINNACLE HOME CARE
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for PINNACLE HOME CARE to the national results for similar facilities.
Question | Percentage / Compared to National |
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Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 84% (Nat: 88%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 81% (Nat: 86%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 74% (Nat: 82%) Lower |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 78% (Nat: 85%) Lower |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 72% (Nat: 78%) Lower |
Medical Professionals Associated with PINNACLE HOME CARE
These are the doctors who are affiliated with PINNACLE HOME CARE.
- NAM DINH ( ORTHOPEDIC SURGERY - STEVE NGUYEN MD PA )
- MICHAEL GORDON ( INTERNAL MEDICINE - HUNT CLUB MEDICAL PLC )
- ELBA MASID ( FAMILY PRACTICE - WELLMED MEDICAL MANAGEMENT OF FLORIDA INC )
- VERA AHMAD ( NURSE PRACTITIONER - DOCTORS AT HOME TRI COUNTY )
- KEITH GRAY ( INTERNAL MEDICINE - KEITH A GRAY MD PA )
- RORY WILLIAMS ( FAMILY PRACTICE - CENTRAL FLORIDA INPATIENT MEDICINE LLC )
- HUGO DAVILA ( UROLOGY - FLORIDA CANCER SPECIALISTS AND RESEARCH INSTITUTE, LLC )
- BENJAMIN SERVICE ( ORTHOPEDIC SURGERY - ORLANDO HEALTH MEDICAL GROUP INC )
- NICANOR ARCA ( FAMILY PRACTICE )
- NICOLE AULD ( PHYSICIAN ASSISTANT - BLUESTONE PHYSICIAN SERVICES SOUTHEAST LLC )
- JUDITH FAUSTIN-GABRIEL ( NURSE PRACTITIONER )
- TANYA SCHRUMPF ( NURSE PRACTITIONER )
- MOURAD ABOUELLEIL ( UROLOGY - STEWARD MEDICAL GROUP INC )
- RAVI RAO ( CARDIOVASCULAR DISEASE (CARDIOLOGY) - HEART CARE CFL PA )
- JASON EPSTEIN ( SPORTS MEDICINE - ABILITY HEALTH SERVICES AND REHABILITATION LP )
- ANDREW CLAIR ( ORTHOPEDIC SURGERY - ROTHMAN ORTHOPAEDICS OF FLORIDA,PLLC )
- JAN PARRILLO ( FAMILY PRACTICE - JANOVITZ PARRILLO DELGADO MD PA )
- JACLYN HOOVER ( PODIATRY - UPPERLINE HEALTHCARE PC )
- TARIQ IRFAN ( NEUROLOGY )
- NICHOLAS GIORDANO ( INTERVENTIONAL PAIN MANAGEMENT )
- MANOHAR REDDY ( INTERNAL MEDICINE )
- CHANDAN REDDY ( NEUROSURGERY - FAIRBANKS PARTNERS LLC )
- JEANNINE STEIN ( DERMATOLOGY - HEALTH FIRST MEDICAL GROUP LLC )
- RONALD HUDANICH ( ORTHOPEDIC SURGERY - GREATER ORLANDO ORTHOPEDIC GROUP )
- SHENIN SACHEDINA ( GENERAL SURGERY )
- LAURIE TACEY ( NURSE PRACTITIONER - ADVANCED HEALTHCARE INTEGRATION LLC )
- CONRADO TALAMPAS ( INTERNAL MEDICINE )
- CHRISTOPHER CAGGIANO ( FAMILY PRACTICE - ORLANDO PHYSICIANS NETWORK INC )
- KELLY HIGGINS ( NURSE PRACTITIONER )
- CHRISTOPHER NUNES ( INTERNAL MEDICINE - MEDICAL ASSOCIATES OF BREVARD LLC )
- GIDEON LEWIS ( FAMILY PRACTICE - DRS LEWIS AND LEWIS PA )
- KATELYN MEADE ( FAMILY PRACTICE - JAMES G SCELFO, MD, PA )
- ROBERT JOHNSON ( NURSE PRACTITIONER - PRACTITIONERS IN MOTION PLLC )
- ROBERT POWERS ( INTERNAL MEDICINE - DOCTORS AT HOME TRI COUNTY )
- NATSUKO OKAMURA ( NURSE PRACTITIONER - BABA HEALTHCARE, INC. )
- KRISTEN MURPHY ( NURSE PRACTITIONER - CARE ADVANTAGE LLC )
- JOSEPH CRAWFORD ( UROLOGY - ADVANCED UROLOGY ASSOCIATES OF FLORIDA PL )
- MARIANA DANGIOLO ( FAMILY PRACTICE - UNIVERSITY OF CENTRAL FLORIDA )
- APARNA HERNANDEZ ( INTERNAL MEDICINE - GALCERAN AND HERNANDEZ MD PA )
- SAMUEL JEAN ( INTERNAL MEDICINE )
- VARESH PATEL ( FAMILY PRACTICE - ADVANCE FAMILY PRACTICE LLC )
- JACQUELYN MERRILL ( NURSE PRACTITIONER - GLOMAR MEDICAL INC )
- ELBA FERNANDEZ ( NURSE PRACTITIONER - DOCTORS AT HOME TRI COUNTY )
- ALEXANDER STEPHENS ( NURSE PRACTITIONER )
- JAMES SUTHERLAND ( GENERAL SURGERY - NAUTILUS HEALTH CARE GROUP LLC )
- DANIEL KING ( ORTHOPEDIC SURGERY - HEALTH FIRST MEDICAL GROUP LLC )
- THUONG TRINH ( OTOLARYNGOLOGY - ORLANDO HEALTH MEDICAL GROUP INC )
- JEFFREY PETRIE ( ORTHOPEDIC SURGERY - ROTHMAN ORTHOPAEDICS OF FLORIDA,PLLC )
- SHARON EBANKS ( NURSE PRACTITIONER - DOCTOR HOUSE CALL LLC )
- DANIEL GODDARD ( FAMILY PRACTICE - ORLANDO PHYSICIANS NETWORK INC )
- ABHIJIT MANASWI ( ORTHOPEDIC SURGERY - MANASWI'S ORTHOPEDIC AND JOINT REPLACEMENT INSTITUTE PLLC )
- SERGIO MARTINEZ ( ORTHOPEDIC SURGERY - STEVE NGUYEN MD PA )
- ANTHONY CUCCHI ( ORTHOPEDIC SURGERY - GULFCOAST SPINE INSTITUTE, LLC )