CONCIERGE HOME CARE: Ratings, Survey Results, and Analysis
CMS Five Star Rating (3.5 out of 5): , Patient Recommendation: 87%
4655 SALISBURY RD STE 110 JACKSONVILLE, FL 32256
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Data date: Jan 17, 2024
The Most Important Data about CONCIERGE HOME CARE
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for CONCIERGE HOME CARE is 3.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 85% of its customers. This is HIGHER than the national average. The percentage of patients who gave CONCIERGE HOME CARE a rating of 9 or 10 was 87%. This is HIGHER than the national average. The agency has been participating in Medicare since 09/14/2011. The agency costs MORE than the average agency nationally. The agency serves 57 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about CONCIERGE HOME CARE, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on CONCIERGE HOME CARE
Data as of Jan 17, 2024
Address:
4655 SALISBURY RD STE 110
JACKSONVILLE, FL 32256
Medicare Provider Number: 109742
Participating in Medicare Since: September 14, 2011
Ownership Type: PROPRIETARY
Cost compared to national average: 108%
DTC Performance for CONCIERGE HOME CARE
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for CONCIERGE HOME CARE.
Home Health Care Services
CONCIERGE HOME CARE offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
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Ratings for CONCIERGE HOME CARE
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
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5-Star Quality Rating | 3.5: |
HHCAHPS Survey Summary Star Rating | 4: |
Star Rating For Health Team Gave Care In A Professional Way | 4: |
Star Rating For Health Team Communicated Well With Them | 3: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 4: |
Star Rating For How Patients Rated Overall Care From Agency | 3: |
Service Area Covered by CONCIERGE HOME CARE
CONCIERGE HOME CARE provides home health care services in these zip codes.
32003 32009 32011 32033 32034 32035 32043 32046 32063 32065 32068 32073 32080 32081 32082 32084 32085 32086 32092 32095 32097 32117 32131 32145 32202 32204 32205 32206 32207 32208 32209 32210 32211 32216 32217 32218 32219 32220 32221 32222 32223 32224 32225 32226 32227 32233 32234 32244 32246 32250 32254 32256 32257 32258 32259 32266 32277
Performance Measures for CONCIERGE HOME CARE
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
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How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 99.7% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 84.5% |
How Often Patients Got Better At Walking Or Moving Around | 83.9% |
How Often Patients Got Better At Getting In And Out Of Bed | 87.2% |
How Often Patients Got Better At Bathing | 86.9% |
How Often Patients' Breathing Improved | 85% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 79.3% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 15.1% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 11.9% |
Patient Survey Responses for CONCIERGE HOME CARE
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CONCIERGE HOME CARE to the national results for similar facilities.
Question | Percentage / Compared to National |
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Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 89% (Nat: 88%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 87% (Nat: 86%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 83% (Nat: 82%) Higher |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 87% (Nat: 85%) Higher |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 85% (Nat: 78%) Higher |
Medical Professionals Associated with CONCIERGE HOME CARE
These are the doctors who are affiliated with CONCIERGE HOME CARE.
- REBECCA REZA ( NURSE PRACTITIONER - RMED LLC )
- RALPH RIZK ( ORTHOPEDIC SURGERY - BAHRI ORTHOPEDICS INSTITUTE )
- MARGARET MOSHER ( NURSE PRACTITIONER - ENVISION PRIMARY HEALTHCARE LLC )
- DIANA MACCARIO ( FAMILY PRACTICE - FIRST COAST FAMILY MEDICINE PA )
- MICHAEL CONIGLIARO ( NURSE PRACTITIONER - MY CHOICE OPERATING COMPANY LLC )
- JULIUS GOROSPE ( FAMILY PRACTICE - MILLENNIUM PHYSICIAN GROUP LLC )
- ERWIN TORRALBA ( NURSE PRACTITIONER - CARITAS IN HOME PRIMARY CARE LLC )
- IMEEJEAN MCGRATH ( NURSE PRACTITIONER - MY CHOICE OPERATING COMPANY LLC )
- BRITTANY CABLER ( NURSE PRACTITIONER - ST VINCENT'S FULL SERVICE URGENT CARE, LLC )
- SHEILA MFURU ( NURSE PRACTITIONER - MY CHOICE OPERATING COMPANY LLC )
- ANNA GORELIK ( INTERNAL MEDICINE - MAYO CLINIC - FLORIDA )
- MICHAEL EDWARDS ( FAMILY PRACTICE - MY CHOICE OPERATING COMPANY LLC )
- JENNIFER TRA ( PHYSICIAN ASSISTANT - ON SITE DERMATOLOGY LLC )
- HOPE ARCURI ( NURSE PRACTITIONER - MY CHOICE OPERATING COMPANY LLC )
- SAMANTHA KRALY ( INTERNAL MEDICINE - BAPTIST PRIMARY CARE INC )
- ZAIN BARNOUTI ( PODIATRY - ST VINCENT'S AMBULATORY CARE INC )
- PHILIP DEVANE ( INTERNAL MEDICINE - MILLENNIUM PHYSICIAN GROUP LLC )
- JESSICA TOMKO ( NURSE PRACTITIONER - MY CHOICE OPERATING COMPANY LLC )
- KEVIN STRASZACKER ( NURSE PRACTITIONER - TOTAL FOOT CARE AND WELLNESS CLINIC, LLC )
- JEFFRY JACQMEIN ( FAMILY PRACTICE - BAPTIST PRIMARY CARE INC )
- KATRINA KUTTA ( NURSE PRACTITIONER - CARITAS IN HOME PRIMARY CARE LLC )
- LUIS ANEZ ( FAMILY PRACTICE )
- ELISABETH HARRIS ( NURSE PRACTITIONER - MY CHOICE OPERATING COMPANY LLC )
- DAVID SAMARA ( GERIATRIC MEDICINE - FIRST COAST LTC INC )
- BHAVESH PATEL ( INTERNAL MEDICINE - RMED LLC )
- DAVID PAGE ( FAMILY PRACTICE - BAPTIST PRIMARY CARE INC )
- DAWN DUST ( NURSE PRACTITIONER - MY CHOICE OPERATING COMPANY LLC )
- TIFFANY MCCLAIN ( NURSE PRACTITIONER - MY CHOICE OPERATING COMPANY LLC )
- MICHAEL SHARPE ( FAMILY PRACTICE - MILLENNIUM PHYSICIAN GROUP LLC )
- HOLLY HAMILTON ( FAMILY PRACTICE - MILLENNIUM PHYSICIAN GROUP LLC )
- ARNOLD FONG ( FAMILY PRACTICE - UNIVERSITY OF FLORIDA JACKSONVILLE PHYSICIANS, INC. )
- JAMIE LAAKMANN ( NURSE PRACTITIONER - MY CHOICE OPERATING COMPANY LLC )
- ZHI YU ( FAMILY PRACTICE - MILLENNIUM PHYSICIAN GROUP LLC )
- STELLA HAYES ( FAMILY PRACTICE - ENVISION PRIMARY HEALTHCARE LLC )
- ANNA ORMAN ( FAMILY PRACTICE - BAPTIST AGEWELL PHYSICIANS INC )
- MATTHEW HURST ( NURSE PRACTITIONER - MY CHOICE OPERATING COMPANY LLC )
- JULIE MALY ( NURSE PRACTITIONER - MY CHOICE OPERATING COMPANY LLC )
- APPLE-JOE POPE ( NURSE PRACTITIONER - MY CHOICE OPERATING COMPANY LLC )
- CAMERON MACCHIA ( NURSE PRACTITIONER )