CENTERWELL HOME HEALTH: Ratings, Survey Results, and Analysis
CMS Five Star Rating (4.5 out of 5): , Patient Recommendation: 87%
121 TECHCON WAY POLLOCKSVILLE, NC 28573
---
Data date: Jan 17, 2024
The Most Important Data about CENTERWELL HOME HEALTH
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for CENTERWELL HOME HEALTH is 4.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 80% of its customers. This is HIGHER than the national average. The percentage of patients who gave CENTERWELL HOME HEALTH a rating of 9 or 10 was 87%. This is HIGHER than the national average. The agency has been participating in Medicare since 01/05/2004. The agency costs LESS than the average agency nationally. The agency serves 48 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about CENTERWELL HOME HEALTH, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on CENTERWELL HOME HEALTH
Data as of Jan 17, 2024
Address:
121 TECHCON WAY
POLLOCKSVILLE, NC 28573
Medicare Provider Number: 347333
Participating in Medicare Since: January 05, 2004
Ownership Type: PROPRIETARY
Cost compared to national average: 89%
DTC Performance for CENTERWELL HOME HEALTH
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for CENTERWELL HOME HEALTH.
Home Health Care Services
CENTERWELL HOME HEALTH offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
|
|
Ratings for CENTERWELL HOME HEALTH
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 4.5: |
HHCAHPS Survey Summary Star Rating | 4: |
Star Rating For Health Team Gave Care In A Professional Way | 4: |
Star Rating For Health Team Communicated Well With Them | 4: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 4: |
Star Rating For How Patients Rated Overall Care From Agency | 3: |
Service Area Covered by CENTERWELL HOME HEALTH
CENTERWELL HOME HEALTH provides home health care services in these zip codes.
27704 27705 27889 28443 28445 28454 28460 28466 28509 28510 28515 28518 28519 28522 28523 28526 28527 28529 28530 28532 28537 28539 28540 28541 28543 28544 28545 28546 28552 28555 28556 28557 28560 28561 28562 28563 28564 28570 28571 28573 28574 28580 28582 28583 28584 28585 28586 28587
Performance Measures for CENTERWELL HOME HEALTH
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 99.5% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 84.6% |
How Often Patients Got Better At Walking Or Moving Around | 92.9% |
How Often Patients Got Better At Getting In And Out Of Bed | 92.2% |
How Often Patients Got Better At Bathing | 92.7% |
How Often Patients' Breathing Improved | 91.8% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 92% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 14.9% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 13.2% |
Patient Survey Responses for CENTERWELL HOME HEALTH
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CENTERWELL HOME HEALTH to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 89% (Nat: 88%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 90% (Nat: 86%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 83% (Nat: 82%) Higher |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 87% (Nat: 85%) Higher |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 80% (Nat: 78%) Higher |
Medical Professionals Associated with CENTERWELL HOME HEALTH
These are the doctors who are affiliated with CENTERWELL HOME HEALTH.
- RAMESH KRISHNARAJ ( INTERNAL MEDICINE - THEORIA MEDICAL )
- MICHEAL CRETA ( FAMILY PRACTICE - SELECT PHYSICAL THERAPY HOLDINGS INC )
- NICHOLAS FARINA ( INTERNAL MEDICINE - SELECT PHYSICAL THERAPY HOLDINGS INC )
- JENNIFER RATLEY ( FAMILY PRACTICE - COASTAL CAROLINA HEALTH CARE PA )
- MARK MOELLER ( INTERNAL MEDICINE - SELECT PHYSICAL THERAPY HOLDINGS INC )
- BRIAN BATTERSBY ( ORTHOPEDIC SURGERY )
- ROBERT CAUDLE ( ORTHOPEDIC SURGERY - DHP OF NORTH CAROLINA PC )
- KAMLYN JONES ( FAMILY PRACTICE - COASTAL CAROLINA HEALTH CARE PA )
- MARY KIRBY ( FAMILY PRACTICE - COASTAL CAROLINA HEALTH CARE PA )
- KENYN KOOP ( FAMILY PRACTICE - PRISMA HEALTH UNIVERSITY MEDICAL GROUP )
- JOHN JASPER ( INTERNAL MEDICINE - CAROLINAEAST PHYSICIANS )
- SWETANG PATEL ( FAMILY PRACTICE - SWETANG PATEL, MD, PA )
- WILLIAM LORIO ( INTERNAL MEDICINE - CAROLINAEAST PHYSICIANS )
- SONYA WILLIAMS ( NURSE PRACTITIONER )
- DESIREE DAVIS ( NURSE PRACTITIONER - CAROLINAEAST PHYSICIANS )
- SUMAN LAMSAL ( INTERNAL MEDICINE - COASTAL CAROLINA HEALTH CARE PA )
- WILLIAM WIKE ( FAMILY PRACTICE - COASTAL CAROLINA HEALTH CARE PA )
- DAINA BARBER ( PHYSICIAN ASSISTANT - COASTAL CAROLINA INTERNAL MEDICINE PA )
- SAMUEL DAIL ( FAMILY PRACTICE - COASTAL CAROLINA HEALTH CARE PA )
- JESSICA WOODCOCK ( ORTHOPEDIC SURGERY - SELECT PHYSICAL THERAPY HOLDINGS INC )
- CHARLES PORT ( NEUROLOGY - COASTAL CAROLINA HEALTH CARE PA )
- AMY RICH ( PHYSICIAN ASSISTANT - DRX HIGH POINT PLLC )
- BARTON ARTHUR ( ORTHOPEDIC SURGERY - SELECT PHYSICAL THERAPY HOLDINGS INC )
- BRITTANY GRADY ( FAMILY PRACTICE - COASTAL CAROLINA HEALTH CARE PA )
- HUGHES HELM ( FAMILY PRACTICE - COASTAL CAROLINA HEALTH CARE PA )
- WARREN MURRAY ( INTERNAL MEDICINE - COASTAL CAROLINA HEALTH CARE PA )
- JOSE ROS ( INTERNAL MEDICINE - COASTAL CAROLINA INTERNAL MEDICINE PA )
- WILLIAM BROCK ( FAMILY PRACTICE - WILMINGTON HEALTH PLLC )
- JENNIFER DZIWANOWSKI ( NURSE PRACTITIONER - COASTAL CAROLINA HEALTH CARE PA )
- PHILIP GUILFORD ( FAMILY PRACTICE - COASTAL CAROLINA HEALTH CARE PA )
- MARCUS EARLE ( FAMILY PRACTICE - COASTAL CAROLINA HEALTH CARE PA )
- MICHAEL REARDON ( INTERNAL MEDICINE - CAROLINAEAST PHYSICIANS )
- MICHAEL LAWRENCE ( FAMILY PRACTICE )
- REBECCA BROOKS ( FAMILY PRACTICE - COASTAL CAROLINA HEALTH CARE PA )
- PAUL GREENLAW ( ORTHOPEDIC SURGERY - COMPREHENSIVE REHAB OF WILSON, INC. )
- SEQUIA HOLLAND-ELLIS ( FAMILY PRACTICE - ONSLOW AMBULATORY SERVICES INC )
- PATRICIA GUILFORD ( FAMILY PRACTICE - COASTAL CAROLINA HEALTH CARE PA )
- ANA ABAROA-SALVATIERRA ( INTERNAL MEDICINE - CAROLINAEAST PHYSICIANS )
- ANNE HEALY ( INTERNAL MEDICINE - COASTAL CAROLINA HEALTH CARE PA )
- KENT LUCAS ( INTERNAL MEDICINE - COASTAL CAROLINA HEALTH CARE PA )
- KEVIN FRENCH ( INTERNAL MEDICINE - COASTAL CAROLINA HEALTH CARE PA )
- JAMES SHUMATE ( FAMILY PRACTICE - JACKSONVILLE CHILDREN'S AND MULTISPECIALTY CLINIC, PA )
- SUNIL KUMTA ( INTERNAL MEDICINE - CARTERET COUNTY GENERAL HOSPITAL CORPORATION )
- RONALD LATHER ( INTERNAL MEDICINE - COASTAL CAROLINA HEALTH CARE PA )
- WRIGHT SHIELDS ( INTERNAL MEDICINE - COASTAL CAROLINA HEALTH CARE PA )
- PATRICIA REICHERT ( FAMILY PRACTICE - CRYSTAL COAST FAMILY PRACTICE )
- MICHAEL TOWARNICKY ( INTERNAL MEDICINE - CRAVEN COUNTY )
- WILLIAM WHEATLEY ( ORTHOPEDIC SURGERY - SELECT PHYSICAL THERAPY HOLDINGS INC )
- SUSANNAH JOHNSON ( INTERNAL MEDICINE - CAROLINAEAST PHYSICIANS )
- KULLY WOODRUFF ( INTERNAL MEDICINE - COASTAL CAROLINA HEALTH CARE PA )
- ADNAN TAJ-ELDIN ( INTERNAL MEDICINE )
- PAUL HEALY ( INTERNAL MEDICINE - SELECT PHYSICAL THERAPY HOLDINGS INC )
- MICHAEL JOSILEVICH ( INTERNAL MEDICINE - ONSLOW AMBULATORY SERVICES INC )
- MICHAEL RALLIS ( INTERNAL MEDICINE - MICHAEL G RALLIS MD PLLC )
- SHONDA ASAAD ( HEMATOLOGY/ONCOLOGY - SOUTHEASTERN MEDICAL ONCOLOGY CENTER )
- JACK PULWERS ( INTERNAL MEDICINE - CAROLINAEAST PHYSICIANS )
- JOSEPH ZASTROW ( FAMILY PRACTICE - VIDANT MEDICAL GROUP LLC )
- STEPHANIE CARPEROS ( INTERNAL MEDICINE - COASTAL CAROLINA HEALTH CARE PA )
- DANIEL PAUL ( INTERNAL MEDICINE - SELECT PHYSICAL THERAPY HOLDINGS INC )
- MARTIN DEGRAW ( FAMILY PRACTICE - COASTAL CAROLINA HEALTH CARE PA )
- BRENT GILL ( FAMILY PRACTICE - CAROLINAEAST PHYSICIANS )
- RAYMOND BRADLEY ( ORTHOPEDIC SURGERY - SELECT PHYSICAL THERAPY HOLDINGS INC )
- JOHN SMITH ( INTERNAL MEDICINE - COASTAL CAROLINA HEALTH CARE PA )
- ELIZABETH STOTT ( PHYSICIAN ASSISTANT - COGENT HEALTHCARE OF NORTH CAROLINA PC )
- MICHAEL FUJIMAGARI ( INTERNAL MEDICINE - COASTAL CAROLINA HEALTH CARE PA )
- GEORGE MOORE ( FAMILY PRACTICE - SELECT PHYSICAL THERAPY HOLDINGS INC )
- BRIANNA SCHMIDT ( FAMILY PRACTICE - SELECT PHYSICAL THERAPY HOLDINGS INC )
- KEVIN MACDONALD ( FAMILY PRACTICE - COASTAL CAROLINA HEALTH CARE PA )
- MICHELLE GOVER ( NURSE PRACTITIONER - EVENTUS WHOLEHEALTH PLLC )