FIRST HEALTH HOME CARE - RICHMOND: Ratings, Survey Results, and Analysis
CMS Five Star Rating (3.5 out of 5): , Patient Recommendation: 92%
925 SOUTH LONG DRIVE ROCKINGHAM, NC 28379
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Data date: Jan 17, 2024
The Most Important Data about FIRST HEALTH HOME CARE - RICHMOND
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for FIRST HEALTH HOME CARE - RICHMOND is 3.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 89% of its customers. This is HIGHER than the national average. The percentage of patients who gave FIRST HEALTH HOME CARE - RICHMOND a rating of 9 or 10 was 92%. This is HIGHER than the national average. The agency has been participating in Medicare since 07/25/1972. The agency costs LESS than the average agency nationally. The agency serves 35 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about FIRST HEALTH HOME CARE - RICHMOND, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on FIRST HEALTH HOME CARE - RICHMOND
Data as of Jan 17, 2024
Address:
925 SOUTH LONG DRIVE
ROCKINGHAM, NC 28379
Medicare Provider Number: 347041
Participating in Medicare Since: July 25, 1972
Ownership Type: VOLUNTARY NON-PROFIT - PRIVATE
Cost compared to national average: 82%
DTC Performance for FIRST HEALTH HOME CARE - RICHMOND
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for FIRST HEALTH HOME CARE - RICHMOND.
Home Health Care Services
FIRST HEALTH HOME CARE - RICHMOND offers 5 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
| Services Offered | Services Not Offered |
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Ratings for FIRST HEALTH HOME CARE - RICHMOND
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
| Rating Type | Rating |
|---|---|
| 5-Star Quality Rating | 3.5: |
| HHCAHPS Survey Summary Star Rating | 4: |
| Star Rating For Health Team Gave Care In A Professional Way | 4: |
| Star Rating For Health Team Communicated Well With Them | 3: |
| Star Rating Team Discussed Medicines, Pain, And Home Safety | 4: |
| Star Rating For How Patients Rated Overall Care From Agency | 4: |
Service Area Covered by FIRST HEALTH HOME CARE - RICHMOND
FIRST HEALTH HOME CARE - RICHMOND provides home health care services in these zip codes.
27208 27209 27229 27281 27325 27330 27332 27341 27371 27376 28127 28312 28315 28330 28338 28343 28345 28347 28351 28352 28353 28357 28363 28364 28367 28371 28374 28376 28377 28379 28380 28386 28387 28394 28396
Performance Measures for FIRST HEALTH HOME CARE - RICHMOND
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
| Question | Percentage |
|---|---|
| How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 99.3% |
| How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 71% |
| How Often Patients Got Better At Walking Or Moving Around | 84.2% |
| How Often Patients Got Better At Getting In And Out Of Bed | 87.9% |
| How Often Patients Got Better At Bathing | 84.5% |
| How Often Patients' Breathing Improved | 91.9% |
| How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 79.5% |
| How Often Home Health Patients Had To Be Admitted To The Hospital | 14.9% |
| How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 15.4% |
Patient Survey Responses for FIRST HEALTH HOME CARE - RICHMOND
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for FIRST HEALTH HOME CARE - RICHMOND to the national results for similar facilities.
| Question | Percentage / Compared to National |
|---|---|
| Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 91% (Nat: 88%) Higher |
| Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 87% (Nat: 86%) Higher |
| Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 83% (Nat: 82%) Higher |
| Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 92% (Nat: 85%) Higher |
| Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 89% (Nat: 78%) Higher |
Medical Professionals Associated with FIRST HEALTH HOME CARE - RICHMOND
These are the doctors who are affiliated with FIRST HEALTH HOME CARE - RICHMOND.
- MICHELLE TREXLER ( NURSE PRACTITIONER - FHPG LLC )
- JOHN MOORE ( ORTHOPEDIC SURGERY - CAROLINA PHYSICAL THERAPY ASSOCIATES LLC )
- LUIZ NASCIMENTO ( INTERNAL MEDICINE - MCPC-7 LLC )
- VAN SLAUGHTER ( HOSPITALIST - FHPG LLC )
- PHILIP MONDI ( INTERNAL MEDICINE - FHPG LLC )
- STEPHANIE GROTZKE ( INTERNAL MEDICINE - FHPG LLC )
- JENNIFER RANGEL ( NURSE PRACTITIONER - FHPG LLC )
- KEVIN SLATER ( PHYSICIAN ASSISTANT - PINEHURST SURGICAL CLINIC PA )
- ROBERT DEUCHER ( INTERNAL MEDICINE - FHPG LLC )
