CENTERWELL HOME HEALTH: Ratings, Survey Results, and Analysis
CMS Five Star Rating (3.5 out of 5): , Patient Recommendation: 90%
1405 N LAFAYETTE STREET SHELBY, NC 28150
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Data date: Jan 17, 2024
The Most Important Data about CENTERWELL HOME HEALTH
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for CENTERWELL HOME HEALTH is 3.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 84% of its customers. This is HIGHER than the national average. The percentage of patients who gave CENTERWELL HOME HEALTH a rating of 9 or 10 was 90%. This is HIGHER than the national average. The agency has been participating in Medicare since 09/01/1998. The agency costs LESS than the average agency nationally. The agency serves 69 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about CENTERWELL HOME HEALTH, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on CENTERWELL HOME HEALTH
Data as of Jan 17, 2024
Address:
1405 N LAFAYETTE STREET
SHELBY, NC 28150
Medicare Provider Number: 347317
Participating in Medicare Since: September 01, 1998
Ownership Type: PROPRIETARY
Cost compared to national average: 95%
DTC Performance for CENTERWELL HOME HEALTH
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Worse Than National Rate for CENTERWELL HOME HEALTH.
Home Health Care Services
CENTERWELL HOME HEALTH offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
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Ratings for CENTERWELL HOME HEALTH
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
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5-Star Quality Rating | 3.5: |
HHCAHPS Survey Summary Star Rating | 4: |
Star Rating For Health Team Gave Care In A Professional Way | 4: |
Star Rating For Health Team Communicated Well With Them | 4: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 4: |
Star Rating For How Patients Rated Overall Care From Agency | 4: |
Service Area Covered by CENTERWELL HOME HEALTH
CENTERWELL HOME HEALTH provides home health care services in these zip codes.
28006 28012 28016 28018 28020 28021 28024 28032 28033 28034 28040 28042 28043 28052 28053 28054 28056 28073 28076 28077 28080 28086 28089 28090 28092 28098 28101 28114 28120 28139 28150 28151 28152 28160 28164 28167 28168 28169 28601 28602 28603 28606 28610 28611 28612 28613 28619 28628 28630 28637 28638 28645 28654 28655 28658 28666 28667 28671 28677 28680 28681 28690 28705 28711 28720 28746 28752 28756 28761
Performance Measures for CENTERWELL HOME HEALTH
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
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How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 84.8% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 60.4% |
How Often Patients Got Better At Walking Or Moving Around | 87.9% |
How Often Patients Got Better At Getting In And Out Of Bed | 85.6% |
How Often Patients Got Better At Bathing | 86.1% |
How Often Patients' Breathing Improved | 83.9% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 86.1% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 16.4% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 12.7% |
Patient Survey Responses for CENTERWELL HOME HEALTH
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CENTERWELL HOME HEALTH to the national results for similar facilities.
Question | Percentage / Compared to National |
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Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 91% (Nat: 88%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 89% (Nat: 86%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 81% (Nat: 82%) Lower |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 90% (Nat: 85%) Higher |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 84% (Nat: 78%) Higher |
Medical Professionals Associated with CENTERWELL HOME HEALTH
These are the doctors who are affiliated with CENTERWELL HOME HEALTH.
- RENEE MELTON-SMITH ( INTERNAL MEDICINE - CAROLINAS PHYSICIANS NETWORK INC )
- LAURENCE CANE ( PODIATRY - CAROMONT MEDICAL GROUP INC )
- JASON CARNES ( INTERNAL MEDICINE - SELECT PHYSICAL THERAPY HOLDINGS INC )
- BETTY MOREHEAD ( NURSE PRACTITIONER - SHELBY MEDICAL ASSOCIATES PA )
- JOHN BENNETT ( FAMILY PRACTICE - SPARTANBURG MEDICAL CENTER )
- KYLE ALDINGER ( INTERNAL MEDICINE - SHELBY MEDICAL ASSOCIATES PA )
- SHAWNYA GORE ( INTERNAL MEDICINE - CAROMONT MEDICAL GROUP INC )
- GREGORY GOODWIN ( PHYSICIAN ASSISTANT - DLP RUTHERFORD PHYSICIAN PRACTICES LLC )
- BILLIEJO DAGENHART ( NURSE PRACTITIONER - CAROMONT MEDICAL GROUP INC )
- EVELYN RABINDRAN ( INTERNAL MEDICINE - SHELBY MEDICAL ASSOCIATES PA )
- JOHN SCHEITLER ( INTERNAL MEDICINE - PIEDMONT ADULT AND PEDIATRIC MEDICINE ASSOCIATES PA )
- CRISTIAN PANTEA ( FAMILY PRACTICE - CAROMONT MEDICAL GROUP INC )
- JILL KNOX ( NURSE PRACTITIONER - CAROLINAS PHYSICIANS NETWORK INC )
- COLLINS FOMUNUNG ( NURSE PRACTITIONER - THE WESTON GROUP INC )
- KETURAH BELL ( FAMILY PRACTICE - CAROLINAS PHYSICIANS NETWORK INC )
- SAILATHA BATHULA ( INTERNAL MEDICINE - CAROMONT MEDICAL GROUP INC )
- TRACY PHELPS ( FAMILY PRACTICE - CAROLINAS PHYSICIANS NETWORK INC )
- GIDEON BESSON ( INTERNAL MEDICINE - SHELBY MEDICAL ASSOCIATES PA )
- CALVIN CAUNT ( INTERNAL MEDICINE - CAROLINAS PHYSICIANS NETWORK INC )
- MICHAEL MCCARTNEY ( FAMILY PRACTICE - TRYON MEDICAL PARTNERS, PLLC )
- CHRISTA EARLS ( NURSE PRACTITIONER - CAROLINAS PHYSICIANS NETWORK INC )
- SANDEEP PATEL ( INTERNAL MEDICINE - EVENTUS WHOLEHEALTH PLLC )
- GERHARDT WINKEL ( GENERAL SURGERY - CAROLINAS PHYSICIANS NETWORK INC )
- ANNE RODGERS ( PHYSICIAN ASSISTANT - GASTON FAMILY HEALTH SERVICES INC )
- MICHAEL RIBADENEYRA ( INTERNAL MEDICINE - SHELBY MEDICAL ASSOCIATES PA )
- JULIA ROOS ( FAMILY PRACTICE - CAROMONT MEDICAL GROUP INC )
- RIVERS WOODWARD ( FAMILY PRACTICE - BLUE RIDGE COMMUNITY HEALTH SERVICES INC )
- HARRILL WASHBURN ( FAMILY PRACTICE - RDMG ASSOCIATES PA )
- JEFFREY CARLEY ( FAMILY PRACTICE - RDMG ASSOCIATES PA )
- AMARON CRAIG ( PHYSICIAN ASSISTANT - SPARTANBURG MEDICAL CENTER )
- ASHBY DELLINGER ( NURSE PRACTITIONER - GASTON FAMILY HEALTH SERVICES INC )
- REGGIE PARLIER ( FAMILY PRACTICE )
- EMILY GANTT ( NURSE PRACTITIONER - SHELBY MEDICAL ASSOCIATES PA )
- CHARLES BROWNING ( NURSE PRACTITIONER - GASTON FAMILY HEALTH SERVICES INC )
- AMBREDAWN RUGLEY ( NURSE PRACTITIONER - EVENTUS WHOLEHEALTH PLLC )
- ANNA SANE ( NURSE PRACTITIONER - CAROLINAS PHYSICIANS NETWORK INC )
- HOS LOFTUS ( NEUROLOGY - CAROLINAS PHYSICIANS NETWORK INC )
- GREGORY OLEARY ( FAMILY PRACTICE - TRYON MEDICAL PARTNERS, PLLC )
- LAURA ALLEN ( NURSE PRACTITIONER - CAROMONT MEDICAL GROUP INC )
- BENJAMIN LYLES ( INTERNAL MEDICINE - CAROLINAS PHYSICIANS NETWORK INC )
- ANN WATTS ( NURSE PRACTITIONER - THE WESTON GROUP INC )
- ELIZABETH CIRULLO ( FAMILY PRACTICE - CAROLINAS PHYSICIANS NETWORK INC )
- ELIZABETH CRABTREE ( NURSE PRACTITIONER - EVENTUS WHOLEHEALTH PLLC )
- WILLIAM ANTHONY ( FAMILY PRACTICE - ANTHONY MEDICAL CLINIC PA )
- RICHARD VAN METER ( FAMILY PRACTICE - THE WESTON GROUP INC )
- MICHAEL ROBERTS ( ORTHOPEDIC SURGERY - DLP RUTHERFORD PHYSICIAN PRACTICES LLC )
- CHRISTIAN MARTIN ( FAMILY PRACTICE - CAROMONT MEDICAL GROUP INC )
- JACQUELINE FOLKS ( INTERNAL MEDICINE - CAROMONT MEDICAL GROUP INC )
- ARIEL SPENCER ( NURSE PRACTITIONER - BOWEN PRIMARY AND URGENT CARE PA )
- ANDREA PUTNAM ( NURSE PRACTITIONER - LIFESOURCE OF NORTH CAROLINA )
- LORETTA DICKSON ( FAMILY PRACTICE - SPARTANBURG MEDICAL CENTER )
- BRUCE COX ( ORTHOPEDIC SURGERY - ORTHOCAROLINA, PA )
- REBECCA LOVE ( FAMILY PRACTICE - CAROMONT MEDICAL GROUP INC )
- JAIME VILLARREAL ( INTERNAL MEDICINE - INTERNAL MEDICINE ASSOCIATES OF GASTONIA PA )
- TANA HEATON ( NURSE PRACTITIONER - CAROLINAS PHYSICIANS NETWORK INC )
- MORGAN ROBBINS ( NURSE PRACTITIONER - DLP RUTHERFORD PHYSICIAN PRACTICES LLC )
- GRETCHEN LAWRENCE ( PODIATRY - FOOTHILLS PODIATRY PA )
- RODGER LEFLER ( INTERNAL MEDICINE - THE WESTON GROUP INC )
- YVONNE VALENCIA ( NURSE PRACTITIONER - GASTON FAMILY HEALTH SERVICES INC )
- RANJAN MAITRA ( ORTHOPEDIC SURGERY - ORTHOCAROLINA, PA )
- BARRY SCANLAN ( INTERNAL MEDICINE - CAROMONT MEDICAL GROUP INC )
- RADWAN IBRAHIM ( INTERNAL MEDICINE )
- GEORGE FINCH ( FAMILY PRACTICE - DLP RUTHERFORD PHYSICIAN PRACTICES LLC )
- EUGENE REYNOLDS ( FAMILY PRACTICE - GASTON FAMILY HEALTH SERVICES INC )
- DAVID MCDOWELL ( NURSE PRACTITIONER - GASTON FAMILY HEALTH SERVICES INC )
- KATAY BOUTTAMY ( FAMILY PRACTICE - RDMG ASSOCIATES PA )
- YAW OWUSU-ADDO ( INTERNAL MEDICINE - PIEDMONT ADULT AND PEDIATRIC MEDICINE ASSOCIATES PA )
- GREGORY GLASS ( FAMILY PRACTICE )
- COLLETTE FOX ( NURSE PRACTITIONER - SHELBY MEDICAL ASSOCIATES PA )
- LUCY MCDANIEL ( NURSE PRACTITIONER - CAROLINAS PHYSICIANS NETWORK INC )
- SEEMA DAIGLE ( INTERNAL MEDICINE - CAROLINAS PHYSICIANS NETWORK INC )
- CHRISTINE BRIGHT ( NURSE PRACTITIONER - CAROMONT MEDICAL GROUP INC )
- CHASITTY CALHOUN ( PHYSICIAN ASSISTANT - CAROLINAS PHYSICIANS NETWORK INC )
- MARINDA WELLS ( FAMILY PRACTICE - CAROLINAS PHYSICIANS NETWORK INC )
- JOHN HANEY ( FAMILY PRACTICE - RIVERBEND FAMILY PHYSICIANS )
- FRANCISCO VALEDON ( INTERNAL MEDICINE - CAROMONT MEDICAL GROUP INC )
- PATRICK HAYES ( ORTHOPEDIC SURGERY - CAROLINA PHYSICAL THERAPY ASSOCIATES LLC )
- ALAN JUBANE ( FAMILY PRACTICE - GASTON FAMILY HEALTH SERVICES INC )
- VIKKI MOLLETTE ( PHYSICIAN ASSISTANT - CAROLINAS PHYSICIANS NETWORK INC )
- AARON BROWN ( FAMILY PRACTICE - THE WESTON GROUP INC )
- LAURENCE KISH ( INTERNAL MEDICINE - CAROLINAS PHYSICIANS NETWORK INC )
- R STEVEN MCDONALD ( INTERNAL MEDICINE - UNC ROCKINGHAM HEALTH CARE INC )
- CYNTHIA HATCH ( NURSE PRACTITIONER - EVENTUS WHOLEHEALTH PLLC )
- CHRISTIAN ANDERSON ( INTERNAL MEDICINE - CAROLINAS PHYSICIANS NETWORK INC )
- DEWEY DETAR ( FAMILY PRACTICE - CHEROKEE MEDICAL CENTER )
- KELLY RADFORD ( FAMILY PRACTICE - CAROLINAS PHYSICIANS NETWORK INC )
- MELEAH HILTON ( PHYSICIAN ASSISTANT - CANNON FAMILY HEALTH PLLC )
- AMANDA HILL ( NURSE PRACTITIONER - EVENTUS WHOLEHEALTH PLLC )
- JOHN CHESHIRE ( PHYSICIAN ASSISTANT - CANNON FAMILY HEALTH PLLC )
- RANDALL MAROSOK ( INTERNAL MEDICINE - CAROMONT MEDICAL GROUP INC )
- JESSICA GRASS ( FAMILY PRACTICE - CAROMONT MEDICAL GROUP INC )
- MARTINE WURST ( PHYSICIAN ASSISTANT - GASTON FAMILY HEALTH SERVICES INC )
- LYNDI FORREST ( NURSE PRACTITIONER - CAROMONT MEDICAL GROUP INC )
- KERA SELZER ( NURSE PRACTITIONER - CAROMONT MEDICAL GROUP INC )
- ANDREW DYKSTERHOUSE ( FAMILY PRACTICE - CAROMONT MEDICAL GROUP INC )
- PATRICK SAMMON ( PHYSICIAN ASSISTANT - CAROLINAS PHYSICIANS NETWORK INC )
- DAVID BLACK ( NURSE PRACTITIONER - EVENTUS WHOLEHEALTH PLLC )
- JAMES COSTNER ( FAMILY PRACTICE - CAROMONT MEDICAL GROUP INC )
- LUM NYINDEM ( INTERNAL MEDICINE - CAROMONT MEDICAL GROUP INC )
- WESLEY MARQUAND ( FAMILY PRACTICE - CAROMONT MEDICAL GROUP INC )
- WILLIAM STUCKY ( ORTHOPEDIC SURGERY - ORTHOCAROLINA, PA )
- STEVE VACALIS ( FAMILY PRACTICE - CAROMONT MEDICAL GROUP INC )
- LARRY RUSSELL ( FAMILY PRACTICE - WNC FAMILY MEDICAL CENTER PLLC )
- JACOB FRIEDMAN ( ORTHOPEDIC SURGERY - ORTHOCAROLINA, PA )
- UGWUALA NWAUCHE ( EMERGENCY MEDICINE )
- SAMANTHA STOWE ( PHYSICIAN ASSISTANT - TRYON MEDICAL PARTNERS, PLLC )
- TEMIDAYO ADELEKUN ( INTERNAL MEDICINE )
- MICHAEL PRATER ( ORTHOPEDIC SURGERY - ORTHOCAROLINA, PA )
- SHERONDA OGIRRI ( FAMILY PRACTICE - CAROMONT MEDICAL GROUP INC )