GENTIVA HEALTH SERVICES: Ratings, Survey Results, and Analysis
CMS Five Star Rating (4.5 out of 5): , Patient Recommendation: 89%
1700 W 5TH STREET, SUITE 470 WASHINGTON, NC 27889
---
Data date: Jan 17, 2024
The Most Important Data about GENTIVA HEALTH SERVICES
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for GENTIVA HEALTH SERVICES is 4.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 82% of its customers. This is HIGHER than the national average. The percentage of patients who gave GENTIVA HEALTH SERVICES a rating of 9 or 10 was 89%. This is HIGHER than the national average. The agency has been participating in Medicare since 11/07/2002. The agency costs LESS than the average agency nationally. The agency serves 51 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about GENTIVA HEALTH SERVICES, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on GENTIVA HEALTH SERVICES
Data as of Jan 17, 2024
Address:
1700 W 5TH STREET, SUITE 470
WASHINGTON, NC 27889
Medicare Provider Number: 347329
Participating in Medicare Since: November 07, 2002
Ownership Type: PROPRIETARY
Cost compared to national average: 96%
DTC Performance for GENTIVA HEALTH SERVICES
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Same As National Rate for GENTIVA HEALTH SERVICES.
Home Health Care Services
GENTIVA HEALTH SERVICES offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
|
|
Ratings for GENTIVA HEALTH SERVICES
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 4.5: |
HHCAHPS Survey Summary Star Rating | 4: |
Star Rating For Health Team Gave Care In A Professional Way | 4: |
Star Rating For Health Team Communicated Well With Them | 4: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 4: |
Star Rating For How Patients Rated Overall Care From Agency | 4: |
Service Area Covered by GENTIVA HEALTH SERVICES
GENTIVA HEALTH SERVICES provides home health care services in these zip codes.
27527 27801 27805 27806 27808 27809 27810 27812 27814 27817 27818 27821 27822 27825 27834 27837 27840 27841 27843 27846 27847 27849 27855 27857 27858 27860 27861 27865 27871 27872 27886 27889 27892 27893 27910 27919 27922 27924 27928 27932 27942 27946 27957 27962 27967 27970 27980 27983 27986 28586 28590
Performance Measures for GENTIVA HEALTH SERVICES
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 92.2% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 67.9% |
How Often Patients Got Better At Walking Or Moving Around | 93.9% |
How Often Patients Got Better At Getting In And Out Of Bed | 92.6% |
How Often Patients Got Better At Bathing | 90.6% |
How Often Patients' Breathing Improved | 91.5% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 92% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 13% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 15.2% |
Patient Survey Responses for GENTIVA HEALTH SERVICES
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for GENTIVA HEALTH SERVICES to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 91% (Nat: 88%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 87% (Nat: 86%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 86% (Nat: 82%) Higher |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 89% (Nat: 85%) Higher |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 82% (Nat: 78%) Higher |
Medical Professionals Associated with GENTIVA HEALTH SERVICES
These are the doctors who are affiliated with GENTIVA HEALTH SERVICES.
- PAUL NEUMAN ( ORTHOPEDIC SURGERY - COASTAL REHABILITATION INC )
- PAUL WEILAND ( FAMILY PRACTICE )
- TIMOTHY MADIGAN ( FAMILY PRACTICE - CENTENNIAL HOUSING AND COMMUNITY SERVICES CORPORATION )
- ROBERT LANE ( FAMILY PRACTICE - COASTAL CAROLINA FAMILY PRACTICE PA )
- JENNIFER ROBERSON ( FAMILY PRACTICE - METROPOLITAN COMMUNITY HEALTH SERVICES INC )
- RAYMUNDO MILLAN ( PHYSICAL MEDICINE AND REHABILITATION - EAST CAROLINA UNIVERSITY )
- MARK BEAMER ( FAMILY PRACTICE - VIDANT MEDICAL GROUP LLC )
- KURT FRAUENPREIS ( FAMILY PRACTICE - WILLIAMSTON CLINIC CORP )
- DAVID BAKER ( PHYSICIAN ASSISTANT - VIDANT MEDICAL GROUP LLC )
- LINDSAY DAVIS ( NURSE PRACTITIONER - METROPOLITAN COMMUNITY HEALTH SERVICES INC )
- DENISE TURNAGE ( NURSE PRACTITIONER )
- RENEA PRICE ( NURSE PRACTITIONER - VIDANT MEDICAL GROUP LLC )
- JOHN INZERILLO ( HEMATOLOGY - VIDANT MEDICAL GROUP LLC )
- RICHARD SHULTZABERGER ( INTERNAL MEDICINE - PHYSICIANS EAST PA )
- SANDEEP PATEL ( INTERNAL MEDICINE - EVENTUS WHOLEHEALTH PLLC )
- DANIELLE WHITE ( NURSE PRACTITIONER - VIDANT MEDICAL GROUP LLC )
- MACKENZIE WILSON ( NURSE PRACTITIONER - ROANOKE CHOWAN COMMUNITY HEALTH CENTER INC )
- THOMAS GALLAHER ( INFECTIOUS DISEASE - VIDANT MEDICAL GROUP LLC )
- SHAMARRA STOKES ( NURSE PRACTITIONER - EVENTUS WHOLEHEALTH PLLC )
- TEDDIE GORE ( NURSE PRACTITIONER - EAST CAROLINA HEALTH-BERTIE )
- HEATHER LEE ( PHYSICIAN ASSISTANT - EVENTUS WHOLEHEALTH PLLC )
- JESSE HAMILTON ( NURSE PRACTITIONER - EAST CAROLINA HEALTH-BERTIE )
- KAREN WHITEHEAD ( NURSE PRACTITIONER - VIDANT MEDICAL GROUP LLC )
- LINDA ABBOTT ( NURSE PRACTITIONER - COASTAL REHABILITATION INC )
- MICHAEL ALSTON ( FAMILY PRACTICE - ROANOKE CHOWAN COMMUNITY HEALTH CENTER INC )
- RICHARD YOUNG ( INTERNAL MEDICINE - VIDANT MEDICAL GROUP LLC )
- PRASHANTHI VELUDANDI ( FAMILY PRACTICE - EAST CAROLINA UNIVERSITY )
- FRANKLIN NIBLOCK ( FAMILY PRACTICE - CAROLINA PHYSICAL THERAPY ASSOCIATES LLC )
- BRANDON PETERS ( FAMILY PRACTICE - VIDANT MEDICAL GROUP LLC )
- DEEPTI ANANTHULA ( INTERNAL MEDICINE - VIDANT MEDICAL GROUP LLC )
- CHARLES JAHRSDORFER ( FAMILY PRACTICE )
- DAVID LEWIS ( FAMILY PRACTICE - VIDANT MEDICAL GROUP LLC )
- ANNE MONTE-PARKER ( NURSE PRACTITIONER - AULANDER MEDICAL PRACTICE PA )
- GILBERTO NAVARRO ( INTERNAL MEDICINE - ROANOKE CHOWAN COMMUNITY HEALTH CENTER INC )
- TIMOTHY MCGRATH ( FAMILY PRACTICE - ROANOKE CHOWAN COMMUNITY HEALTH CENTER INC )
- MORGAN ARRINGTON ( PHYSICIAN ASSISTANT - ROANOKE CHOWAN COMMUNITY HEALTH CENTER INC )
- EARIC BONNER ( INTERNAL MEDICINE - COASTAL REHABILITATION INC )
- GENIENE JONES ( FAMILY PRACTICE - ROANOKE CHOWAN COMMUNITY HEALTH CENTER INC )
- BRYAN BUNN ( FAMILY PRACTICE - COASTAL REHABILITATION INC )
- CHRISTINA GRIFFITHS ( NURSE PRACTITIONER - ROANOKE CHOWAN COMMUNITY HEALTH CENTER INC )
- RICKY BROOKS ( OBSTETRICS/GYNECOLOGY - BERTIE COUNTY RURAL HEALTH ASSOCIATION )
- JOHN CALLAHAN ( FAMILY PRACTICE - VIDANT MEDICAL GROUP LLC )
- PHILLIP HARRIS ( FAMILY PRACTICE - EAST CAROLINA HEALTH-BERTIE )
- KATLYN PEELE ( NURSE PRACTITIONER - VIDANT MEDICAL GROUP LLC )
- JAMES BARWICK ( ORTHOPEDIC SURGERY - VIDANT MEDICAL GROUP LLC )
- ANDREW BERSON ( INTERNAL MEDICINE - CAROLINA PHYSICAL THERAPY ASSOCIATES LLC )
- JAFFER HUSSAIN ( INTERNAL MEDICINE - COASTAL REHABILITATION INC )
- SEMAAN EL KHOURY ( INTERNAL MEDICINE - COASTAL REHABILITATION INC )
- LAWRENCE LARABEE ( ORTHOPEDIC SURGERY - COASTAL REHABILITATION INC )
- ELIZABETH HANNAH ( PHYSICIAN ASSISTANT - ROANOKE MEDICAL ASSOCIATES PA )
- JIGNASA PATEL ( INTERNAL MEDICINE - CAROLINA PHYSICAL THERAPY ASSOCIATES LLC )
- SARA RHOADES ( NURSE PRACTITIONER - WILLIAMSTON CLINIC CORP )
- AMY LUPTON ( PHYSICIAN ASSISTANT - CAROLINA PHYSICAL THERAPY ASSOCIATES LLC )
- CADDIE COWIN ( NURSE PRACTITIONER - VIDANT MEDICAL GROUP LLC )
- ROBERT VENABLE ( GENERAL PRACTICE - ROANOKE CHOWAN COMMUNITY HEALTH CENTER INC )
- ANITA WOOLARD ( NURSE PRACTITIONER - VIDANT MEDICAL GROUP LLC )
- BEVERLY LEWIS ( INTERNAL MEDICINE - METROPOLITAN COMMUNITY HEALTH SERVICES INC )
- CATHERINE CABUNGCAL ( INTERNAL MEDICINE - CAROLINA PHYSICAL THERAPY ASSOCIATES LLC )
- BRANDON EPPIHIMER ( FAMILY PRACTICE - VIDANT MEDICAL GROUP LLC )
- MADELINE WINSLOW ( NURSE PRACTITIONER - COASTAL REHABILITATION INC )
- ANDREW COX ( PHYSICIAN ASSISTANT - VIDANT MEDICAL GROUP LLC )
- COLIN JONES ( GENERAL PRACTICE - ROANOKE CHOWAN COMMUNITY HEALTH CENTER INC )
- GERARDO GONZALEZ RODRIGUEZ ( FAMILY PRACTICE - EAST CAROLINA UNIVERSITY )
- STEPHANIE ELLIS ( NURSE PRACTITIONER - WILLIAMSTON CLINIC CORP )
- SAMUEL MOSKOWITZ ( FAMILY PRACTICE - VIDANT MEDICAL GROUP LLC )
- THOMAS GENNOSA ( FAMILY PRACTICE )
- JOANA COLZANI-COHEN-DEUTSCH ( FAMILY PRACTICE - VIDANT MEDICAL GROUP LLC )
- JOEL MOORE ( INTERNAL MEDICINE - PHYSICIANS EAST PA )