GENTIVA HEALTH SERVICES: Ratings, Survey Results, and Analysis
CMS Five Star Rating (3 out of 5): , Patient Recommendation: 88%
720 PARK CENTRE DRIVE, SUITE A KERNERSVILLE, NC 27284
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Data date: Jan 17, 2024
The Most Important Data about GENTIVA HEALTH SERVICES
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for GENTIVA HEALTH SERVICES is 3 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 85% of its customers. This is HIGHER than the national average. The percentage of patients who gave GENTIVA HEALTH SERVICES a rating of 9 or 10 was 88%. This is HIGHER than the national average. The agency has been participating in Medicare since 06/01/1998. The agency costs LESS than the average agency nationally. The agency serves 72 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about GENTIVA HEALTH SERVICES, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on GENTIVA HEALTH SERVICES
Data as of Jan 17, 2024
Address:
720 PARK CENTRE DRIVE, SUITE A
KERNERSVILLE, NC 27284
Medicare Provider Number: 347318
Participating in Medicare Since: June 01, 1998
Ownership Type: PROPRIETARY
Cost compared to national average: 93%
DTC Performance for GENTIVA HEALTH SERVICES
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Same As National Rate for GENTIVA HEALTH SERVICES.
Home Health Care Services
GENTIVA HEALTH SERVICES offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
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Ratings for GENTIVA HEALTH SERVICES
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
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5-Star Quality Rating | 3: |
HHCAHPS Survey Summary Star Rating | 4: |
Star Rating For Health Team Gave Care In A Professional Way | 4: |
Star Rating For Health Team Communicated Well With Them | 3: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 4: |
Star Rating For How Patients Rated Overall Care From Agency | 4: |
Service Area Covered by GENTIVA HEALTH SERVICES
GENTIVA HEALTH SERVICES provides home health care services in these zip codes.
27006 27009 27012 27013 27018 27020 27023 27028 27040 27045 27051 27054 27055 27101 27103 27104 27105 27106 27107 27127 27214 27248 27253 27260 27262 27263 27265 27284 27292 27295 27299 27317 27320 27350 27360 27370 27405 27406 27407 27408 27409 27410 27455 28039 28041 28071 28072 28109 28115 28125 28127 28137 28138 28144 28145 28146 28147 28159 28621 28624 28635 28642 28651 28654 28659 28669 28670 28676 28683 28685 28689 28697
Performance Measures for GENTIVA HEALTH SERVICES
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
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How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 87.5% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 74% |
How Often Patients Got Better At Walking Or Moving Around | 81.9% |
How Often Patients Got Better At Getting In And Out Of Bed | 80.1% |
How Often Patients Got Better At Bathing | 79.2% |
How Often Patients' Breathing Improved | 78.3% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 78.5% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 14.4% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 13.2% |
Patient Survey Responses for GENTIVA HEALTH SERVICES
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for GENTIVA HEALTH SERVICES to the national results for similar facilities.
Question | Percentage / Compared to National |
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Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 89% (Nat: 88%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 89% (Nat: 86%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 81% (Nat: 82%) Lower |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 88% (Nat: 85%) Higher |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 85% (Nat: 78%) Higher |
Medical Professionals Associated with GENTIVA HEALTH SERVICES
These are the doctors who are affiliated with GENTIVA HEALTH SERVICES.
- BRENT SEIFERT ( INTERNAL MEDICINE - ROWAN DIAGNOSTIC CLINIC PA )
- PAUL LICHSTEIN ( ORTHOPEDIC SURGERY - NOVANT MEDICAL GROUP INC )
- DAVID BEARSS ( INTERNAL MEDICINE - NOVANT MEDICAL GROUP INC )
- BENJAMIN OTT ( FAMILY PRACTICE - NOVANT MEDICAL GROUP INC )
- HENRY TRIPP ( FAMILY PRACTICE - EVENTUS WHOLEHEALTH PLLC )
- CHETAN AMIN ( FAMILY PRACTICE - PIEDMONT FAMILY MEDICINE PA )
- IMRAN HAQUE ( INTERNAL MEDICINE - HORIZON INTERNAL MEDICINE PLLC )
- V KISHAN MARAMRAJ ( FAMILY PRACTICE - ROWAN DIAGNOSTIC CLINIC PA )
- JOAN TACKETT ( NURSE PRACTITIONER - EVENTUS WHOLEHEALTH PLLC )
- AYAKO ALLEN ( NURSE PRACTITIONER - EVENTUS WHOLEHEALTH PLLC )
- CORNELIA KURTH-BOWEN ( PHYSICIAN ASSISTANT - BOWEN PRIMARY AND URGENT CARE PA )
- DANIEL CROWE ( PHYSICIAN ASSISTANT - ROWAN DIAGNOSTIC CLINIC PA )
- BETHANY SOUTH ( FAMILY PRACTICE - NOVANT MEDICAL GROUP INC )
- LESLIE KING ( NURSE PRACTITIONER - BOWEN PRIMARY AND URGENT CARE PA )
- WENDY SHOKES ( NURSE PRACTITIONER - BOWEN PRIMARY AND URGENT CARE PA )
- ACQUAWON STALLWORTH ( FAMILY PRACTICE - NOVANT MEDICAL GROUP INC )
- EUGENE ELINE ( ORTHOPEDIC SURGERY - NOVANT MEDICAL GROUP INC )
- ASHTON CROSBY ( FAMILY PRACTICE - NOVANT MEDICAL GROUP INC )
- KHASHANA BLAKE ( FAMILY PRACTICE - CURANA HEALTH OF NORTH CAROLINA PLLC )
- JACQUELINE THIGPEN ( NURSE PRACTITIONER - EVENTUS WHOLEHEALTH PLLC )
- MARY BOUCHARD ( PHYSICIAN ASSISTANT - EVENTUS WHOLEHEALTH PLLC )
- DAVID CARON ( INTERNAL MEDICINE - NOVANT MEDICAL GROUP INC )
- SHARON ADAMS ( FAMILY PRACTICE - NOVANT MEDICAL GROUP INC )
- YUTHAPONG SUKKASEM ( FAMILY PRACTICE )
- ANGELA CAINES ( NURSE PRACTITIONER - EVENTUS WHOLEHEALTH PLLC )
- HARRISON LATIMER ( ORTHOPEDIC SURGERY - NOVANT MEDICAL GROUP INC )
- R STEVEN MCDONALD ( INTERNAL MEDICINE - UNC ROCKINGHAM HEALTH CARE INC )
- ROBERT HUMBLE ( ORTHOPEDIC SURGERY - WAKE FOREST UNIVERSITY HEALTH SCIENCES )
- KAREN CAFFEY ( PHYSICIAN ASSISTANT - EVENTUS WHOLEHEALTH PLLC )
- SEAN MALONE ( INTERNAL MEDICINE - ROWAN DIAGNOSTIC CLINIC PA )
- UGWUALA NWAUCHE ( EMERGENCY MEDICINE )
- TIFFANY ALGARIN ( FAMILY PRACTICE - NOVANT MEDICAL GROUP INC )
- RONNIE BARRIER ( FAMILY PRACTICE - NOVANT MEDICAL GROUP INC )
- DOUGLAS SHELLHORN ( INTERNAL MEDICINE - ROWAN DIAGNOSTIC CLINIC PA )