CENTERWELL HOME HEALTH: Ratings, Survey Results, and Analysis
CMS Five Star Rating (4.5 out of 5): , Patient Recommendation: 86%
5238 VALLEYPOINTE PARKWAY SUITE 1B ROANOKE, VA 24019
540-362-7578
Data date: Jan 17, 2024
The Most Important Data about CENTERWELL HOME HEALTH
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for CENTERWELL HOME HEALTH is 4.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 80% of its customers. This is HIGHER than the national average. The percentage of patients who gave CENTERWELL HOME HEALTH a rating of 9 or 10 was 86%. This is HIGHER than the national average. The agency has been participating in Medicare since 05/04/1989. The agency costs MORE than the average agency nationally. The agency serves 74 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about CENTERWELL HOME HEALTH, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on CENTERWELL HOME HEALTH
Data as of Jan 17, 2024
Address:
5238 VALLEYPOINTE PARKWAY SUITE 1B
ROANOKE, VA 24019
Medicare Provider Number: 497429
Participating in Medicare Since: May 04, 1989
Ownership Type: PROPRIETARY
Cost compared to national average: 101%
DTC Performance for CENTERWELL HOME HEALTH
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Same As National Rate for CENTERWELL HOME HEALTH.
Home Health Care Services
CENTERWELL HOME HEALTH offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
|
|
Ratings for CENTERWELL HOME HEALTH
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 4.5: |
HHCAHPS Survey Summary Star Rating | 4: |
Star Rating For Health Team Gave Care In A Professional Way | 4: |
Star Rating For Health Team Communicated Well With Them | 4: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 4: |
Star Rating For How Patients Rated Overall Care From Agency | 4: |
Service Area Covered by CENTERWELL HOME HEALTH
CENTERWELL HOME HEALTH provides home health care services in these zip codes.
21229 24011 24012 24013 24014 24015 24016 24017 24018 24019 24058 24059 24060 24061 24062 24063 24064 24065 24066 24067 24068 24070 24072 24073 24077 24079 24083 24084 24085 24086 24087 24088 24090 24091 24092 24093 24095 24101 24105 24120 24121 24122 24124 24126 24127 24128 24132 24134 24136 24137 24138 24141 24143 24147 24149 24150 24151 24153 24162 24167 24175 24176 24179 24184 24301 24312 24313 24324 24343 24347 24360 24380 24382 26264
Performance Measures for CENTERWELL HOME HEALTH
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 97.7% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 78.6% |
How Often Patients Got Better At Walking Or Moving Around | 91.7% |
How Often Patients Got Better At Getting In And Out Of Bed | 90.3% |
How Often Patients Got Better At Bathing | 92.1% |
How Often Patients' Breathing Improved | 92.7% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 88.7% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 15.7% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 13.2% |
Patient Survey Responses for CENTERWELL HOME HEALTH
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CENTERWELL HOME HEALTH to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 91% (Nat: 88%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 87% (Nat: 86%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 84% (Nat: 82%) Higher |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 86% (Nat: 85%) Higher |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 80% (Nat: 78%) Higher |
Medical Professionals Associated with CENTERWELL HOME HEALTH
These are the doctors who are affiliated with CENTERWELL HOME HEALTH.
- ARNEDA LYONS ( NURSE PRACTITIONER - PREMIER GERIATRIC SOLUTIONS PLLC )
- CAROLYN CLARK ( INTERNAL MEDICINE - PHYSICIAN ASSOCIATES OF VIRGINIA PC )
- RANDY PROVINCE ( FAMILY PRACTICE - CARILION GILES COMMUNITY HOSPITAL )
- DANIEL BAUER ( INTERNAL MEDICINE - PHYSICIAN ASSOCIATES OF VIRGINIA PC )
- WILLIAM BLASKIS ( FAMILY PRACTICE - CARILION HEALTHCARE CORPORATION )
- WILLIAM WHITNEY ( FAMILY PRACTICE - CARILION HEALTHCARE CORPORATION )
- DAVID WOODSON ( FAMILY PRACTICE - CARILION GILES COMMUNITY HOSPITAL )
- JEFFREY THOMPSON ( PHYSICIAN ASSISTANT - CARILION NEW RIVER VALLEY MEDICAL CENTER )
- KRISTLE CHAMBERS ( NURSE PRACTITIONER - MELODYS CONSULTING LLC )
- ARIA BEHROUZI ( FAMILY PRACTICE - CARILION HEALTHCARE CORPORATION )
- ROBYN HAKANSON ( ORTHOPEDIC SURGERY - SELECT PHYSICAL THERAPY HOLDINGS INC )
- MARY ELLEN MICK ( INTERNAL MEDICINE - CARILION HEALTHCARE CORPORATION )
- COLLEEN MATTOCKS ( FAMILY PRACTICE - CARILION HEALTHCARE CORPORATION )
- JOYCE COX ( NURSE PRACTITIONER - CARILION HEALTHCARE CORPORATION )
- KELLY REBKOVICH ( FAMILY PRACTICE - LEWIS GALE PHYSICIANS LLC )
- WILLIAM BALL ( FAMILY PRACTICE - ROANOKE FAMILY MEDICINE INC )
- JAMEE TYREE ( NURSE PRACTITIONER - LEWIS GALE PHYSICIANS LLC )
- LINDSAY CALL ( FAMILY PRACTICE - CARILION HEALTHCARE CORPORATION )
- VASHIST NOBBEE ( INTERNAL MEDICINE - LEWIS GALE PHYSICIANS LLC )
- RICHARD KAUFFMAN ( FAMILY PRACTICE - CARILION HEALTHCARE CORPORATION )
- CAROLINE FORD ( NURSE PRACTITIONER - LEWIS GALE PHYSICIANS LLC )
- CHRISTIAN KLAUS ( FAMILY PRACTICE - CARILION HEALTHCARE CORPORATION )
- DAWN FOUSE ( PHYSICIAN ASSISTANT - LEWIS GALE PHYSICIANS LLC )
- CHETNA JHA ( INTERNAL MEDICINE - CAROLINA PHYSICAL THERAPY ASSOCIATES LLC )
- SCOTT BOERTH ( INTERNAL MEDICINE - LEWIS GALE PHYSICIANS LLC )
- CORY CUMMINGS ( FAMILY PRACTICE - CARILION HEALTHCARE CORPORATION )
- BASSEL MOUGHRABI ( INTERNAL MEDICINE - LEWIS GALE PHYSICIANS LLC )
- JAMES SMITH ( FAMILY PRACTICE )
- DAVID KEILMAN ( FAMILY PRACTICE - LEWIS GALE PHYSICIANS LLC )
- ASHLEY CUPP ( NURSE PRACTITIONER - PREMIER GERIATRIC SOLUTIONS PLLC )
- BRITTANY LOWER ( FAMILY PRACTICE - PHYSICIAN ASSOCIATES OF VIRGINIA PC )
- GARY OHAGAN ( FAMILY PRACTICE - CARILION HEALTHCARE CORPORATION )
- ELAINE RENICK ( FAMILY PRACTICE - CARILION HEALTHCARE CORPORATION )
- QUASIR RAZA ( INTERNAL MEDICINE - LEWIS GALE PHYSICIANS LLC )
- MAZEN MADHOUN ( FAMILY PRACTICE - OANDW ENTERPRISES )
- JOEL HULLETT ( FAMILY PRACTICE - CARILION GILES COMMUNITY HOSPITAL )
- KATHERINE MARTINIUK ( FAMILY PRACTICE - CARILION GILES COMMUNITY HOSPITAL )
- KATHERINE WALKER ( FAMILY PRACTICE - CARILION HEALTHCARE CORPORATION )
- MICHAEL DAVIS ( FAMILY PRACTICE - LEWIS GALE PHYSICIANS LLC )
- ROY HABIB ( INTERNAL MEDICINE - LEWIS GALE PHYSICIANS LLC )
- CHRISTINE ULLMAN ( FAMILY PRACTICE - CARILION HEALTHCARE CORPORATION )
- JULIA HEMPHILL ( FAMILY PRACTICE - CARILION HEALTHCARE CORPORATION )
- CARL HANNAH ( GENERAL PRACTICE - LEWIS GALE PHYSICIANS LLC )
- STUART GARDNER ( ORTHOPEDIC SURGERY - LEWIS GALE PHYSICIANS LLC )
- EZEKIEL JONES ( FAMILY PRACTICE - PHYSICIAN ASSOCIATES OF VIRGINIA PC )
- JAMES MAXEY ( FAMILY PRACTICE - CARILION GILES COMMUNITY HOSPITAL )
- H DUENSING ( FAMILY PRACTICE - TRI AREA COMMUNITY HEALTH )
- ISAAC SPENCE ( FAMILY PRACTICE - CARILION HEALTHCARE CORPORATION )
- MAGGIE BELTON ( FAMILY PRACTICE - MEDICAL ASSOCIATES OF SOUTHWEST VIRGINIA )
- MARK TAYLOR ( FAMILY PRACTICE - SPRING RIDGE CONSULTATION SERVICES, P.C. )
- MONICA COOPER ( PHYSICIAN ASSISTANT - CARILION HEALTHCARE CORPORATION )
- ROBERT GLENNEY ( FAMILY PRACTICE - CARILION EMERGENCY SERVICES INC )
- BLERINA GARAJ ( NURSE PRACTITIONER - LEWIS GALE PHYSICIANS LLC )
- EVA QUIROZ ( INFECTIOUS DISEASE - LEWIS GALE PHYSICIANS LLC )
- RICHARD CARD ( INTERNAL MEDICINE )
- KIMBERLY ADERHOLD ( HEMATOLOGY/ONCOLOGY - ONCOLOGY AND HEMATOLOGY ASSOCIATES OF SOUTHWEST VIRGINIA, INC. )
- ADRIENNE KINSEY ( INTERNAL MEDICINE - CARILION HEALTHCARE CORPORATION )
- ELLIOT FREED ( FAMILY PRACTICE - LEWIS GALE PHYSICIANS LLC )
- ROBERT SOLOMON ( INTERNAL MEDICINE - LEWIS GALE PHYSICIANS LLC )
- DANIEL KELLY ( FAMILY PRACTICE - CARILION HEALTHCARE CORPORATION )
- BENITA BOCANEGRA ( NURSE PRACTITIONER - FRIENDSHIP PHYSICIAN CLINIC INC )
- BONNIE CULKIN ( FAMILY PRACTICE - PHYSICIAN ASSOCIATES OF VIRGINIA PC )