CARILION HOME CARE SERVICES - ROANOKE: Ratings, Survey Results, and Analysis

CMS Five Star Rating (3.5 out of 5): , Patient Recommendation: 84%

 1615 FRANKLIN ROAD ROANOKE, VA 24016

  540-633-9314

Data date: Jan 17, 2024

The Most Important Data about CARILION HOME CARE SERVICES - ROANOKE

We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)

The overall 5-star Rating for CARILION HOME CARE SERVICES - ROANOKE is 3.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 78% of its customers. This is LOWER than the national average. The percentage of patients who gave CARILION HOME CARE SERVICES - ROANOKE a rating of 9 or 10 was 84%. This is LOWER than the national average. The agency has been participating in Medicare since 10/23/1981. The agency costs LESS than the average agency nationally. The agency serves 65 ZIP codes.

To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.

The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

What is this page all about?

Below is everything shred of information that we can find about CARILION HOME CARE SERVICES - ROANOKE, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.

General Information on CARILION HOME CARE SERVICES - ROANOKE

Data as of Jan 17, 2024

Address:

1615 FRANKLIN ROAD

ROANOKE, VA 24016

Click for Map

The Best Home Health Agencies around ROANOKE

The Worst Home Health Agencies around ROANOKE

Medicare Provider Number: 497258

Participating in Medicare Since: October 23, 1981

Ownership Type: VOLUNTARY NON-PROFIT - OTHER

Cost compared to national average: 88%

DTC Performance for CARILION HOME CARE SERVICES - ROANOKE

The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.

DTC performance is Better Than National Rate for CARILION HOME CARE SERVICES - ROANOKE.

Home Health Care Services

CARILION HOME CARE SERVICES - ROANOKE offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.

Services Offered Services Not Offered
  • Nursing
  • Physical Therapy
  • Occupational Therapy
  • Speech Pathology Therapy
  • Medical Social Services
  • Home Health Aide Services
  • NONE

Ratings for CARILION HOME CARE SERVICES - ROANOKE

The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.

Rating Type Rating
5-Star Quality Rating 3.5:
HHCAHPS Survey Summary Star Rating 3:
Star Rating For Health Team Gave Care In A Professional Way 3:
Star Rating For Health Team Communicated Well With Them 3:
Star Rating Team Discussed Medicines, Pain, And Home Safety 3:
Star Rating For How Patients Rated Overall Care From Agency 3:

Service Area Covered by CARILION HOME CARE SERVICES - ROANOKE

CARILION HOME CARE SERVICES - ROANOKE provides home health care services in these zip codes.

24011 24012 24013 24014 24015 24016 24017 24018 24019 24022 24053 24059 24060 24064 24065 24066 24070 24073 24077 24079 24083 24084 24085 24090 24092 24095 24101 24104 24112 24121 24122 24127 24151 24153 24174 24175 24179 24301 24315 24415 24416 24422 24426 24435 24439 24445 24448 24450 24457 24460 24472 24473 24474 24483 24485 24523 24526 24536 24551 24555 24556 24557 24570 24578 24579

Performance Measures for CARILION HOME CARE SERVICES - ROANOKE

All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.

Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.

Question Percentage
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely 98.8%
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season 75.2%
How Often Patients Got Better At Walking Or Moving Around 82.4%
How Often Patients Got Better At Getting In And Out Of Bed 85.2%
How Often Patients Got Better At Bathing 85.2%
How Often Patients' Breathing Improved 91.6%
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth 81%
How Often Home Health Patients Had To Be Admitted To The Hospital 15.4%
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted 10.9%

Patient Survey Responses for CARILION HOME CARE SERVICES - ROANOKE

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CARILION HOME CARE SERVICES - ROANOKE to the national results for similar facilities.

Question Percentage / Compared to National
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way 89% (Nat: 88%)
Higher
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them 87% (Nat: 86%)
Higher
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them 80% (Nat: 82%)
Lower
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) 84% (Nat: 85%)
Lower
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family 78% (Nat: 78%)
Lower

Medical Professionals Associated with CARILION HOME CARE SERVICES - ROANOKE

These are the doctors who are affiliated with CARILION HOME CARE SERVICES - ROANOKE.

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