SENTARA HOMECARE SERVICES: Ratings, Survey Results, and Analysis
CMS Five Star Rating (2.5 out of 5): , Patient Recommendation: 82%
535 INDEPENDENCE PARKWAY SUITE 200 CHESAPEAKE, VA 23320
757-553-3000
Data date: Jan 17, 2024
The Most Important Data about SENTARA HOMECARE SERVICES
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for SENTARA HOMECARE SERVICES is 2.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 77% of its customers. This is LOWER than the national average. The percentage of patients who gave SENTARA HOMECARE SERVICES a rating of 9 or 10 was 82%. This is LOWER than the national average. The agency has been participating in Medicare since 07/01/1982. The agency costs LESS than the average agency nationally. The agency serves 45 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about SENTARA HOMECARE SERVICES, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on SENTARA HOMECARE SERVICES
Data as of Jan 17, 2024
Address:
535 INDEPENDENCE PARKWAY SUITE 200
CHESAPEAKE, VA 23320
Medicare Provider Number: 497268
Participating in Medicare Since: July 01, 1982
Ownership Type: VOLUNTARY NON-PROFIT - OTHER
Cost compared to national average: 88%
DTC Performance for SENTARA HOMECARE SERVICES
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for SENTARA HOMECARE SERVICES.
Home Health Care Services
SENTARA HOMECARE SERVICES offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
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Ratings for SENTARA HOMECARE SERVICES
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 2.5: |
HHCAHPS Survey Summary Star Rating | 3: |
Star Rating For Health Team Gave Care In A Professional Way | 3: |
Star Rating For Health Team Communicated Well With Them | 3: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 3: |
Star Rating For How Patients Rated Overall Care From Agency | 3: |
Service Area Covered by SENTARA HOMECARE SERVICES
SENTARA HOMECARE SERVICES provides home health care services in these zip codes.
22556 22812 22853 22932 22947 22974 23093 23222 23320 23321 23322 23323 23324 23325 23327 23433 23451 23452 23453 23454 23455 23456 23462 23464 23501 23502 23503 23504 23505 23507 23508 23509 23510 23513 23517 23518 23523 23605 23661 23666 23701 23702 23703 23704 23707
Performance Measures for SENTARA HOMECARE SERVICES
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 96.6% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 68.8% |
How Often Patients Got Better At Walking Or Moving Around | 77.7% |
How Often Patients Got Better At Getting In And Out Of Bed | 79.1% |
How Often Patients Got Better At Bathing | 79.5% |
How Often Patients' Breathing Improved | 84.1% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 73.9% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 13.9% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 16.9% |
Patient Survey Responses for SENTARA HOMECARE SERVICES
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for SENTARA HOMECARE SERVICES to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 87% (Nat: 88%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 86% (Nat: 86%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 78% (Nat: 82%) Lower |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 82% (Nat: 85%) Lower |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 77% (Nat: 78%) Lower |
Medical Professionals Associated with SENTARA HOMECARE SERVICES
These are the doctors who are affiliated with SENTARA HOMECARE SERVICES.
- LISA HILLS ( NURSE PRACTITIONER - FIRST CARE PC )
- STEPHEN THOMPSON ( INTERNAL MEDICINE - SENTARA MEDICAL GROUP )
- DAVID WOODS ( FAMILY PRACTICE - SENTARA MEDICAL GROUP )
- RICHARD SOKOL ( INTERNAL MEDICINE - SENTARA MEDICAL GROUP )
- LAWRENCE HARBRECHT ( INTERNAL MEDICINE - SENTARA MEDICAL GROUP )
- JAMES DOWD ( ORTHOPEDIC SURGERY - JORDAN-YOUNG INSTITUTE FOR RECONSTRUCTIVE SURGERY AND SPORTS )
- MADEEHA DEO ( INTERNAL MEDICINE - EVMS ACADEMIC PHYSICIANS AND SURGEONS HEALTH SERVICES FOUNDATION )
- ANDREW GALBREATH ( NEUROLOGY - SENTARA MEDICAL GROUP )
- DANA ADKINS ( NEUROSURGERY - SENTARA MEDICAL GROUP )
- REGINA TAN-CAMACHO ( INTERNAL MEDICINE - BAYVIEW PHYSICIAN SERVICES PC )
- JENNIFER TISDALE ( PHYSICIAN ASSISTANT - SENTARA MEDICAL GROUP )
- JANINE FRANK ( INTERNAL MEDICINE - SENTARA MEDICAL GROUP )
- CHRISTINE HOWELL ( NURSE PRACTITIONER - BON SECOURS MEDICAL GROUP HAMPTON ROADS PRIMARY CARE LLC )
- PARIMAL SONI ( INTERNAL MEDICINE )
- NESTOR SANTACRUZ ( INTERNAL MEDICINE - BAYVIEW PHYSICIAN SERVICES PC )
- ARON BONEY ( FAMILY PRACTICE - BON SECOURS MEDICAL GROUP HAMPTON ROADS PRIMARY CARE LLC )
- RADHA K C ( INTERNAL MEDICINE - SENTARA MEDICAL GROUP )
- CHRIS COOK ( THORACIC SURGERY - SENTARA MEDICAL GROUP )
- OLAGBENRO ONWUEMENE ( HOSPITALIST - SENTARA MEDICAL GROUP )
- SIMON GO ( INTERNAL MEDICINE - SENTARA MEDICAL GROUP )
- MIRIAM GALAN-DEJESUS ( NURSE PRACTITIONER - BAYVIEW PHYSICIAN SERVICES PC )
- DONALD HASTINGS ( FAMILY PRACTICE - VPA PC )
- ATTIYAH ISMAELI CAMPBELL ( FAMILY PRACTICE - SENTARA MEDICAL GROUP )
- RANDALL FEDRO ( FAMILY PRACTICE - BAYVIEW PHYSICIAN SERVICES PC )
- BRADLEY LEVITT ( PODIATRY - BAYVIEW PHYSICIAN SERVICES PC )
- MARVYN GRAYSON ( FAMILY PRACTICE - SENTARA MEDICAL GROUP )
- ZAHAN ZEV ( INTERNAL MEDICINE - CHURCHLAND INTERNAL MEDICINE ASSOCIATES LTD )
- NICOLE DONALDSON ( FAMILY PRACTICE - AMERICAN CURRENT CARE PA )
- THOMAS GRANT ( FAMILY PRACTICE - EVMS ACADEMIC PHYSICIANS AND SURGEONS HEALTH SERVICES FOUNDATION )
- LEILANIE TUANQUIN GONZALEZ ( INTERNAL MEDICINE - SENTARA MEDICAL GROUP )
- CLEMENT KIRKLAND ( FAMILY PRACTICE )
- CHARLES SHUFF ( ORTHOPEDIC SURGERY - VANN-VIRGINIA CENTER FOR ORTHOPAEDICS PC )
- MICHAEL TUCKER ( INTERNAL MEDICINE )
- STEVEN HARTLINE ( FAMILY PRACTICE - SENTARA MEDICAL GROUP )
- JAMES WADDY ( FAMILY PRACTICE - SENTARA MEDICAL GROUP )
- SARAI MORRISON ( FAMILY PRACTICE - SENTARA MEDICAL GROUP )
- GLENN JONES ( INTERNAL MEDICINE - SENTARA MEDICAL GROUP )
- FAUSTINO RENIVA ( INTERNAL MEDICINE - SENTARA MEDICAL GROUP )
- HUMBERTO PAVON ( INTERNAL MEDICINE )
- DAVID WEST ( INTERNAL MEDICINE - PRIVIA MEDICAL GROUP LLC )
- CHRISTOPHER NEIN ( FAMILY PRACTICE - SENTARA MEDICAL GROUP )
- ANGELINA FRIAS ( FAMILY PRACTICE - BAYVIEW PHYSICIAN SERVICES PC )
- SARALA KRISHNAGIRI ( INTERNAL MEDICINE - CHURCHLAND INTERNAL MEDICINE ASSOCIATES LTD )
- JOEL MICHAEL ( EMERGENCY MEDICINE - OBSERVATION PHYSICIANS OF TIDEWATER )
- ROBERT CAMP ( INTERNAL MEDICINE - ROBERT MANN MD WERNER MARTENS MC R MICHAEL CAMP MD AND WILLIAM T NAYLO )
- JOHN PATTERSON ( FAMILY PRACTICE - VPA PC )
- JENNIFER WARE ( FAMILY PRACTICE - SENTARA MEDICAL GROUP )
- THOMAS JONES ( FAMILY PRACTICE - HAMILTON ACQUISITION CORP. )
- REBECCA PARKER ( NURSE PRACTITIONER - BAYVIEW PHYSICIAN SERVICES PC )
- SAMI TAHHAN ( INTERNAL MEDICINE - SENTARA MEDICAL GROUP )
- MICHELLE PAULSEN ( FAMILY PRACTICE - TIDEWATER FAMILY MEDICAL CARE, PC )
- DAVID PALMISANO ( FAMILY PRACTICE - BAYVIEW PHYSICIAN SERVICES PC )
- THOMAS MANSER ( INTERNAL MEDICINE - EVMS ACADEMIC PHYSICIANS AND SURGEONS HEALTH SERVICES FOUNDATION )
- KIRN JAIN ( INTERNAL MEDICINE - SENTARA MEDICAL GROUP )
- STUART SHEPHEARD ( INTERNAL MEDICINE - CHRISTOPHER DOWD DO PC )
- VLADIMIR MARKOVIC ( FAMILY PRACTICE - PORTSMOUTH COMMUNITY HEALTH CENTER INC )
- MARGARITA MARMOLEJO ( NURSE PRACTITIONER - LEGACY CARE LLC )
- KEITH ESPIRITU ( FAMILY PRACTICE - SENTARA MEDICAL GROUP )
- CELESTIA TAYLOR ( INTERNAL MEDICINE - SENTARA MEDICAL GROUP )
- JONATHAN MANN ( INTERNAL MEDICINE - SENTARA MEDICAL GROUP )
- STEPHEN TO ( FAMILY PRACTICE - BAYVIEW PHYSICIAN SERVICES PC )
- JAMES KINCAID ( FAMILY PRACTICE - SENTARA MEDICAL GROUP )
- BAO REARDON ( NURSE PRACTITIONER - VPA PC )
- CHRISTOPHER BARREIRO ( CARDIAC SURGERY - SENTARA MEDICAL GROUP )
- CHARLENE ROBERTSON ( INTERNAL MEDICINE - ASSOCIATES IN PRIMARY CARE PC )
- MARK SKEES ( FAMILY PRACTICE - BAYVIEW PHYSICIAN SERVICES PC )
- ALEX TAYLOR ( FAMILY PRACTICE )
- SUNIL MENAWAT ( FAMILY PRACTICE - SENTARA MEDICAL GROUP )
- RONALD ATWOOD ( FAMILY PRACTICE - SELECT PHYSICAL THERAPY HOLDINGS INC )
- ANTHONY CAVALLO ( PODIATRY - SENTARA MEDICAL GROUP )
- NICHOLAS KOHLERMAN ( INTERNAL MEDICINE - SENTARA MEDICAL GROUP )
- MATTHEW BACKENS ( FAMILY PRACTICE - TIDEWATER PHYSICIANS MULTISPECIALTY GROUP PC )
- FLORISA SINGSON ( FAMILY PRACTICE )
- NABIL TADROS ( INTERNAL MEDICINE - MID ATLANTIC LONG TERM SPECIALTY CARE LLC )