HCR / HCR HOME CARE CHHA (PLATTSBURGH): Ratings, Survey Results, and Analysis
CMS Five Star Rating (3.5 out of 5): , Patient Recommendation: 88%
176 US OVAL, SUITE 3 PLATTSBURGH, NY 12903
518-310-0900
Data date: Jan 17, 2024
The Most Important Data about HCR / HCR HOME CARE CHHA (PLATTSBURGH)
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for HCR / HCR HOME CARE CHHA (PLATTSBURGH) is 3.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 84% of its customers. This is HIGHER than the national average. The percentage of patients who gave HCR / HCR HOME CARE CHHA (PLATTSBURGH) a rating of 9 or 10 was 88%. This is HIGHER than the national average. The agency has been participating in Medicare since 07/01/1966. The agency costs LESS than the average agency nationally. The agency serves 150 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about HCR / HCR HOME CARE CHHA (PLATTSBURGH), along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on HCR / HCR HOME CARE CHHA (PLATTSBURGH)
Data as of Jan 17, 2024
Address:
176 US OVAL, SUITE 3
PLATTSBURGH, NY 12903
Medicare Provider Number: 337024
Participating in Medicare Since: July 01, 1966
Ownership Type: PROPRIETARY
Cost compared to national average: 94%
DTC Performance for HCR / HCR HOME CARE CHHA (PLATTSBURGH)
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for HCR / HCR HOME CARE CHHA (PLATTSBURGH).
Home Health Care Services
HCR / HCR HOME CARE CHHA (PLATTSBURGH) offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
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Ratings for HCR / HCR HOME CARE CHHA (PLATTSBURGH)
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 3.5: |
HHCAHPS Survey Summary Star Rating | 4: |
Star Rating For Health Team Gave Care In A Professional Way | 4: |
Star Rating For Health Team Communicated Well With Them | 3: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 4: |
Star Rating For How Patients Rated Overall Care From Agency | 4: |
Service Area Covered by HCR / HCR HOME CARE CHHA (PLATTSBURGH)
HCR / HCR HOME CARE CHHA (PLATTSBURGH) provides home health care services in these zip codes.
12028 12057 12094 12154 12185 12801 12803 12804 12808 12809 12810 12811 12814 12815 12816 12817 12819 12820 12821 12823 12824 12827 12828 12832 12834 12836 12837 12838 12839 12841 12843 12844 12845 12846 12848 12849 12851 12852 12853 12854 12855 12856 12857 12860 12861 12865 12870 12872 12873 12874 12878 12883 12885 12886 12887 12901 12903 12910 12912 12913 12914 12916 12917 12918 12919 12920 12921 12923 12924 12926 12928 12929 12930 12932 12933 12934 12935 12936 12937 12941 12942 12943 12944 12945 12946 12950 12952 12953 12955 12956 12957 12958 12959 12960 12961 12962 12964 12966 12967 12969 12972 12973 12974 12975 12976 12978 12979 12980 12981 12983 12985 12986 12987 12989 12992 12993 12996 12997 12998 13608 13613 13614 13617 13621 13625 13630 13635 13642 13646 13648 13652 13654 13655 13658 13660 13662 13664 13667 13668 13669 13670 13672 13676 13679 13681 13684 13687 13690 13694 13697
Performance Measures for HCR / HCR HOME CARE CHHA (PLATTSBURGH)
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 98.9% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 74.9% |
How Often Patients Got Better At Walking Or Moving Around | 85.9% |
How Often Patients Got Better At Getting In And Out Of Bed | 85.6% |
How Often Patients Got Better At Bathing | 84.3% |
How Often Patients' Breathing Improved | 89.4% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 74.6% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 15.2% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 14.7% |
Patient Survey Responses for HCR / HCR HOME CARE CHHA (PLATTSBURGH)
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for HCR / HCR HOME CARE CHHA (PLATTSBURGH) to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 90% (Nat: 88%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 87% (Nat: 86%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 85% (Nat: 82%) Higher |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 88% (Nat: 85%) Higher |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 84% (Nat: 78%) Higher |
Medical Professionals Associated with HCR / HCR HOME CARE CHHA (PLATTSBURGH)
These are the doctors who are affiliated with HCR / HCR HOME CARE CHHA (PLATTSBURGH).
- KRISTEN KELLEY ( FAMILY PRACTICE - GLENS FALLS HOSPITAL INC )
- AARON ESTERSON ( FAMILY PRACTICE - HUDSON HEADWATERS HEALTH NETWORK )
- MATTHEW FARNSWORTH ( PHYSICIAN ASSISTANT - ELIZABETHTOWN COMMUNITY HOSPITAL )
- JULIE STEELE-GOODWIN ( PHYSICIAN ASSISTANT - HUDSON HEADWATERS HEALTH NETWORK )
- GAYLEN BIGELOW ( NURSE PRACTITIONER - ADIRONDACK MEDICAL PRACTICE LLC )
- SEAN CAMPANIE ( NURSE PRACTITIONER - HUDSON HEADWATERS HEALTH NETWORK )
- GORDON THOMAS ( FAMILY PRACTICE - GLENS FALLS HOSPITAL INC )
- MEAGAN CABRERA ( FAMILY PRACTICE - CHAMPLAIN VALLEY PHYSICIANS HOSPITAL MEDICAL CENTER )
- BIJOY SARMAROY ( GENERAL SURGERY )
- W DAY ( PHYSICIAN ASSISTANT - GLENS FALLS HOSPITAL INC )
- WILLIAM PELTON ( INTERNAL MEDICINE - WILLIAM PELTON, MD PC )
- ZBIGNIEW WOLCZYNSKI ( INTERNAL MEDICINE )
- HILARY JONES ( NURSE PRACTITIONER - HUDSON HEADWATERS HEALTH NETWORK )
- MATTHEW PENDER ( INTERNAL MEDICINE - GLENS FALLS HOSPITAL INC )
- DAWN ASHLINE ( NURSE PRACTITIONER - HUDSON HEADWATERS HEALTH NETWORK )
- RACHELLE GRAD ( FAMILY PRACTICE - HUDSON HEADWATERS HEALTH NETWORK )
- ALYSSA LACEY ( NURSE PRACTITIONER - PLATTSBURGH MEDICAL CARE, PLLC )
- GILBERT DESMANGLES ( FAMILY PRACTICE - LAKE CITY PRIMARY CARE PLLC )
- VIQAR QUDSI ( INTERNAL MEDICINE - HUDSON HEADWATERS HEALTH NETWORK )
- KRISTIN AMBLER ( INTERNAL MEDICINE )
- MOLLY MERKEL ( PHYSICIAN ASSISTANT - HUDSON HEADWATERS HEALTH NETWORK )
- DAVID ELLSWORTH ( INTERNAL MEDICINE - HUDSON HEADWATERS HEALTH NETWORK )
- CARLA HAUSRATH ( NURSE PRACTITIONER - NORTH WIND PRIMARY CARE PLLC )
- PAMELA COOK ( FAMILY PRACTICE - HUDSON HEADWATERS HEALTH NETWORK )
- RYAN DONNELLY ( FAMILY PRACTICE - HUDSON HEADWATERS HEALTH NETWORK )
- LYNN SCHNEIDER ( NURSE PRACTITIONER - NORTH WIND PRIMARY CARE PLLC )
- JAMES CARROLL ( FAMILY PRACTICE - TWIN RIVERS MEDICAL PC )
- CARLY SLEEPER ( PHYSICIAN ASSISTANT - ELIZABETHTOWN COMMUNITY HOSPITAL )
- SARAH HOWELL ( NURSE PRACTITIONER - PLATTSBURGH MEDICAL CARE, PLLC )
- DAVID CHRISTENSEN ( ORTHOPEDIC SURGERY - UNIVERSITY OF VERMONT MEDICAL CENTER INC )
- ROBERT SOUTHERLAND ( FAMILY PRACTICE - HUDSON HEADWATERS HEALTH NETWORK )
- NICOLE BAKER ( NURSE PRACTITIONER - HUDSON HEADWATERS HEALTH NETWORK )
- REINIER ULTEE ( INTERNAL MEDICINE - CHAMPLAIN VALLEY PHYSICIANS HOSPITAL MEDICAL CENTER )
- PASQUALINO CAPUTO ( FAMILY PRACTICE - ELIZABETHTOWN COMMUNITY HOSPITAL )
- MARC SARNOW ( PODIATRY )
- ROBERT REEVES ( FAMILY PRACTICE - IRONGATE FAMILY PRACTICE ASSOCIATES PLLC )
- SUZANNE BLOOD ( INTERNAL MEDICINE - HUDSON HEADWATERS HEALTH NETWORK )
- MICHELLE RUSHBY ( NURSE PRACTITIONER - ADIRONDACK MEDICAL PRACTICE LLC )
- ANITA BODROGI ( OSTEOPATHIC MANIPULATIVE MEDICINE - IN HEALTH FAMILY MEDICINE PC )
- TARA TEDFORD ( NURSE PRACTITIONER - CHAMPLAIN VALLEY PHYSICIANS HOSPITAL MEDICAL CENTER )
- NICOLE CERKLEWICH ( FAMILY PRACTICE - HUDSON HEADWATERS HEALTH NETWORK )
- YAMILEE JACQUES ( INTERNAL MEDICINE - HUDSON HEADWATERS HEALTH NETWORK )
- AIMEE MCMASTER ( NURSE PRACTITIONER - HUDSON HEADWATERS HEALTH NETWORK )
- THOMAS GAVIN ( PHYSICIAN ASSISTANT - PLATTSBURGH MEDICAL CARE, PLLC )
- RICHARD WEBBER ( INTERNAL MEDICINE - LAKE CITY PRIMARY CARE PLLC )
- PAIGE DARBY ( FAMILY PRACTICE - ADIRONDACK MEDICAL PRACTICE LLC )
- DEBRA CLARK ( FAMILY PRACTICE - CGSR INC )
- JODI HAMEL ( NURSE PRACTITIONER - PLATTSBURGH MEDICAL CARE, PLLC )
- STEPHEN WINFIELD ( FAMILY PRACTICE - LAKE CITY PRIMARY CARE PLLC )
- STEVEN HEINTZ ( FAMILY PRACTICE - CHAMPLAIN VALLEY PHYSICIANS HOSPITAL MEDICAL CENTER )