COMMUNITY HEALTH & COUNSELING SERVICES: Ratings, Survey Results, and Analysis
CMS Five Star Rating (3 out of 5): , Patient Recommendation: 89%
42 CEDAR STREET BANGOR, ME 04402
207-947-0366
Data date: Jan 17, 2024
The Most Important Data about COMMUNITY HEALTH & COUNSELING SERVICES
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for COMMUNITY HEALTH & COUNSELING SERVICES is 3 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 83% of its customers. This is HIGHER than the national average. The percentage of patients who gave COMMUNITY HEALTH & COUNSELING SERVICES a rating of 9 or 10 was 89%. This is HIGHER than the national average. The agency has been participating in Medicare since 07/20/1972. The agency costs LESS than the average agency nationally. The agency serves 126 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about COMMUNITY HEALTH & COUNSELING SERVICES, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on COMMUNITY HEALTH & COUNSELING SERVICES
Data as of Jan 17, 2024
Address:
42 CEDAR STREET
BANGOR, ME 04402
Medicare Provider Number: 207026
Participating in Medicare Since: July 20, 1972
Ownership Type: VOLUNTARY NON-PROFIT - PRIVATE
Cost compared to national average: 89%
DTC Performance for COMMUNITY HEALTH & COUNSELING SERVICES
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for COMMUNITY HEALTH & COUNSELING SERVICES.
Home Health Care Services
COMMUNITY HEALTH & COUNSELING SERVICES offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
|
|
Ratings for COMMUNITY HEALTH & COUNSELING SERVICES
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 3: |
HHCAHPS Survey Summary Star Rating | 4: |
Star Rating For Health Team Gave Care In A Professional Way | 4: |
Star Rating For Health Team Communicated Well With Them | 3: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 3: |
Star Rating For How Patients Rated Overall Care From Agency | 4: |
Service Area Covered by COMMUNITY HEALTH & COUNSELING SERVICES
COMMUNITY HEALTH & COUNSELING SERVICES provides home health care services in these zip codes.
04341 04401 04402 04406 04408 04410 04411 04412 04413 04414 04415 04416 04417 04418 04419 04420 04422 04426 04427 04428 04429 04430 04431 04434 04435 04438 04441 04442 04443 04444 04448 04449 04450 04451 04453 04455 04456 04457 04459 04460 04461 04462 04463 04464 04468 04469 04472 04473 04474 04475 04476 04478 04479 04481 04485 04487 04488 04493 04495 04496 04605 04606 04607 04611 04613 04614 04619 04622 04623 04624 04626 04628 04629 04630 04631 04634 04637 04640 04643 04648 04649 04652 04654 04655 04657 04658 04664 04666 04667 04668 04669 04671 04676 04677 04680 04684 04686 04691 04693 04694 04730 04747 04761 04765 04776 04777 04780 04912 04922 04923 04924 04928 04929 04930 04932 04938 04939 04942 04943 04953 04965 04967 04969 04971 04976 04981
Performance Measures for COMMUNITY HEALTH & COUNSELING SERVICES
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 96% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 69% |
How Often Patients Got Better At Walking Or Moving Around | 77% |
How Often Patients Got Better At Getting In And Out Of Bed | 87.3% |
How Often Patients Got Better At Bathing | 74.2% |
How Often Patients' Breathing Improved | 76.2% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 67.2% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 10.3% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 17% |
Patient Survey Responses for COMMUNITY HEALTH & COUNSELING SERVICES
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for COMMUNITY HEALTH & COUNSELING SERVICES to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 90% (Nat: 88%) Higher |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 85% (Nat: 86%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 79% (Nat: 82%) Lower |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 89% (Nat: 85%) Higher |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 83% (Nat: 78%) Higher |
Medical Professionals Associated with COMMUNITY HEALTH & COUNSELING SERVICES
These are the doctors who are affiliated with COMMUNITY HEALTH & COUNSELING SERVICES.
- EDWARD DUNSTAN ( FAMILY PRACTICE - MILLINOCKET REGIONAL HOSPITAL )
- CARL ALESSI ( FAMILY PRACTICE - PENOBSCOT VALLEY HOSPITAL )
- JESSICA HOUSE ( FAMILY PRACTICE - HEALTH ACCESS NETWORK INC )
- SHANNON MUNRO ( NURSE PRACTITIONER - CALAIS COMMUNITY HOSPITAL )
- STEPHEN WALSH ( ORTHOPEDIC SURGERY - DOWN EAST ORTHOPEDIC ASSOC PA )
- JODIE PERFECT ( NURSE PRACTITIONER - HEALTH ACCESS NETWORK INC )
- ASHLEY COX ( NURSE PRACTITIONER - MILLINOCKET REGIONAL HOSPITAL )
- SALLY JOHNSON ( NURSE PRACTITIONER - ST CROIX REGIONAL FAMILY HEALTH CENTER )
- CHRISTINE MOULTON ( NURSE PRACTITIONER - REGIONAL MEDICAL CENTER AT LUBEC )
- WALTER MARTIN ( INTERNAL MEDICINE - MILLINOCKET REGIONAL HOSPITAL )
- ERIC MORRIS ( PHYSICIAN ASSISTANT - HARRINGTON FAMILY HEALTH CENTER )
- JACOB BROOKS ( ORTHOPEDIC SURGERY - DOWN EAST ORTHOPEDIC ASSOC PA )
- RYAN REBAR ( NURSE PRACTITIONER - HEALTH ACCESS NETWORK INC )
- JENNI GOLLETTI ( NURSE PRACTITIONER - MILLINOCKET REGIONAL HOSPITAL )
- PETER COPITHORNE ( ORTHOPEDIC SURGERY - MAINE COAST REGIONAL HEALTH FACILITIES )
- ANTONIOS TSISMENAKIS ( ORTHOPEDIC SURGERY - DOWN EAST ORTHOPEDIC ASSOC PA )
- LAURIE CHURCHILL ( FAMILY PRACTICE - EASTPORT HEALTH CARE, INC )