NORTH COUNTRY HOME HEALTH & HOSPICE AGENCY: Ratings, Survey Results, and Analysis
CMS Five Star Rating (3 out of 5): , Patient Recommendation: 80%
536 COTTAGE STREET LITTLETON, NH 03561
603-444-5317
Data date: Jan 17, 2024
The Most Important Data about NORTH COUNTRY HOME HEALTH & HOSPICE AGENCY
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for NORTH COUNTRY HOME HEALTH & HOSPICE AGENCY is 3 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 81% of its customers. This is HIGHER than the national average. The percentage of patients who gave NORTH COUNTRY HOME HEALTH & HOSPICE AGENCY a rating of 9 or 10 was 80%. This is LOWER than the national average. The agency has been participating in Medicare since 11/30/1971. The agency costs MORE than the average agency nationally. The agency serves 44 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about NORTH COUNTRY HOME HEALTH & HOSPICE AGENCY, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on NORTH COUNTRY HOME HEALTH & HOSPICE AGENCY
Data as of Jan 17, 2024
Address:
536 COTTAGE STREET
LITTLETON, NH 03561
Medicare Provider Number: 307009
Participating in Medicare Since: November 30, 1971
Ownership Type: PROPRIETARY
Cost compared to national average: 106%
DTC Performance for NORTH COUNTRY HOME HEALTH & HOSPICE AGENCY
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Better Than National Rate for NORTH COUNTRY HOME HEALTH & HOSPICE AGENCY.
Home Health Care Services
NORTH COUNTRY HOME HEALTH & HOSPICE AGENCY offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
|
|
Ratings for NORTH COUNTRY HOME HEALTH & HOSPICE AGENCY
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 3: |
HHCAHPS Survey Summary Star Rating | 3: |
Star Rating For Health Team Gave Care In A Professional Way | 3: |
Star Rating For Health Team Communicated Well With Them | 3: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 4: |
Star Rating For How Patients Rated Overall Care From Agency | 3: |
Service Area Covered by NORTH COUNTRY HOME HEALTH & HOSPICE AGENCY
NORTH COUNTRY HOME HEALTH & HOSPICE AGENCY provides home health care services in these zip codes.
03109 03223 03238 03251 03261 03262 03264 03266 03279 03282 03285 03293 03298 03301 03561 03570 03574 03575 03576 03579 03580 03581 03582 03583 03584 03585 03586 03588 03590 03592 03593 03595 03597 03598 03740 03756 03765 03771 03774 03777 03779 03780 03785 03803
Performance Measures for NORTH COUNTRY HOME HEALTH & HOSPICE AGENCY
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 98.5% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 84.1% |
How Often Patients Got Better At Walking Or Moving Around | 84.8% |
How Often Patients Got Better At Getting In And Out Of Bed | 85.9% |
How Often Patients Got Better At Bathing | 87% |
How Often Patients' Breathing Improved | 87.1% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 80.8% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 17.7% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 14.5% |
Patient Survey Responses for NORTH COUNTRY HOME HEALTH & HOSPICE AGENCY
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for NORTH COUNTRY HOME HEALTH & HOSPICE AGENCY to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 87% (Nat: 88%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 86% (Nat: 86%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 83% (Nat: 82%) Higher |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 80% (Nat: 85%) Lower |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 81% (Nat: 78%) Higher |
Medical Professionals Associated with NORTH COUNTRY HOME HEALTH & HOSPICE AGENCY
These are the doctors who are affiliated with NORTH COUNTRY HOME HEALTH & HOSPICE AGENCY.
- DAVID FERRIS ( FAMILY PRACTICE - AMMONOOSUC COMMUNITY HEALTH SERVICES, INC. )
- ALISON BREAULT ( NURSE PRACTITIONER - COOS COUNTY FAMILY HEALTH SERVICES INC )
- AMY PAGE ( NURSE PRACTITIONER - AMMONOOSUC COMMUNITY HEALTH SERVICES, INC. )
- MARYANNE CHRISTIANSEN ( PHYSICIAN ASSISTANT - COOS COUNTY FAMILY HEALTH SERVICES INC )
- MARY JUDD ( PHYSICIAN ASSISTANT - WEEKS MEDICAL CENTER )
- IAN PARKER ( FAMILY PRACTICE - COOS COUNTY FAMILY HEALTH SERVICES INC )
- JAVIER CARDENAS ( FAMILY PRACTICE - COOS COUNTY FAMILY HEALTH SERVICES INC )
- JOHN FORD ( FAMILY PRACTICE - WEEKS MEDICAL CENTER )
- ELIZABETH LANGTHORN ( FAMILY PRACTICE - COOS COUNTY FAMILY HEALTH SERVICES INC )
- STEPHEN REGAN ( INTERNAL MEDICINE - MID-STATE HEALTH CENTER )
- PATRICIA SHUTE ( NURSE PRACTITIONER - COOS COUNTY FAMILY HEALTH SERVICES INC )
- JOHN FOTHERGILL ( INTERNAL MEDICINE )
- MICHAEL CREPPY ( FAMILY PRACTICE - COOS COUNTY FAMILY HEALTH SERVICES INC )
- DAVID NELSON ( FAMILY PRACTICE - AMMONOOSUC COMMUNITY HEALTH SERVICES, INC. )
- CAITLIN ODONNELL ( FAMILY PRACTICE - THEORIA MEDICAL )
- RICHARD MCKENZIE ( FAMILY PRACTICE - LITTLETON HOSPITAL ASSOCIATION )
- PETER MORAN ( FAMILY PRACTICE - COOS COUNTY FAMILY HEALTH SERVICES INC )
- MOLLY BOUDREAU ( NURSE PRACTITIONER - WEEKS MEDICAL CENTER )
- JOHN AVERY ( FAMILY PRACTICE - WEEKS MEDICAL CENTER )
- KEITH SHUTE ( FAMILY PRACTICE - COOS COUNTY FAMILY HEALTH SERVICES INC )
- AMBER SCHMIDT ( FAMILY PRACTICE - WEEKS MEDICAL CENTER )
- GINA BEDELL ( NURSE PRACTITIONER - WEEKS MEDICAL CENTER )
- SARAH YOUNG XU ( FAMILY PRACTICE - AMMONOOSUC COMMUNITY HEALTH SERVICES, INC. )
- ELIZABETH COOLEY ( FAMILY PRACTICE - WEEKS MEDICAL CENTER )
- ABIAH GRANT ( NURSE PRACTITIONER - DUPAGE MEDICAL GROUP LTD )
- PATRICIA PRATT ( INTERNAL MEDICINE - LITTLE RIVERS HEALTH CARE, INC. )
- KYLEE ROBERTS ( FAMILY PRACTICE - WEEKS MEDICAL CENTER )
- SONYA GILBERT ( PHYSICIAN ASSISTANT - WEEKS MEDICAL CENTER )
- RODNEY FELGATE ( FAMILY PRACTICE )
- TIMOTHY MCGARRY ( NURSE PRACTITIONER - WEEKS MEDICAL CENTER )
- DAVID FAGAN ( INTERNAL MEDICINE - MID-STATE HEALTH CENTER )
- KEVIN LAROCHELLE ( NURSE PRACTITIONER - COOS COUNTY FAMILY HEALTH SERVICES INC )
- BRIANNE TEABOLDT ( FAMILY PRACTICE - COOS COUNTY FAMILY HEALTH SERVICES INC )